Mercure Auxerre hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 462 reviews

Hotel extras

  • Easy access from the A6 highway

  • Large terrace, swimming pool and park

  • Free private car park

  • 47-in (120-cm) TV, beIN Sports channels

  • Family Rooms

Hotel location

Mercure Auxerre hotel

Route nationale 6, lieu dit "le chaumois"
89380 APPOIGNY
France

GPS:47.852896, 3.543895

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE CHAUMOIS

Traditional Burgundy cuisine. On sunny days, dine on the poolside terrace in a green, leafy park.

Your meetings and events

With six meeting rooms with Wi-Fi access and natural light, the Mercure Auxerre Nord can accommodate up to 220 people. An ideal location for any type of meeting.

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Take a moment to relax in our Standard Rooms located in villas with terraces. You can choose between a view of the garden or the pool. We also offer family rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  462 reviews

TripAdvisor Rating  3.5/5  653 reviews

No food, no service, not worth it.

Customer review rating 1.0/5

Sacha W. Families - Confirmed reviews ALL

The restaurant was clause The security was weak Family size = really tight Welcome was ok but service room not available… I really have a problem because « I book » the best hotel of Auxerre (on Accor), I spent half of my fidelitu point and it was such a bad experience. Last but not least, they didn’t get I paid with my points so they tried to charge the full booking. Hopefully I knew something was wrong and I asked them to double check.

Dear Sacha W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We inform you that our hotel is under complete renovation We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Edouard-Betsy Directeur

Well located and good calm stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very good level of organization and good cleaning and tidiness.

Dear RAWAD B., Thank you for your positive review following your stay at Hôtel Mercure Auxerre. Looking forward to welcoming you on a future occasion, Nicolas Betsy Director

It’s okay.

Customer review rating 2.0/5

Wayne Couples - Confirmed reviews ALL

More like a roadside motel, expensive breakfast and apart from one free drink at the bar for me only (not my wife) there was absolutely zero recognition for my Accor Platinum status. It’s that although Accor was basically a French based business how utterly disinterested there hotels can be in recognising the scheme compared to Accor in Asia.

Dear Wayne S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Edouard-Betsy Directeur

Very old hotel

TripAdvisor rating 1.0/5

507ceese Business - TripAdvisor review

I have a platinum card of Accor, but I never saw an old hotel like this. It is a very old motel in fact. You have to go out of the hotel reception, enter an old building and climb the stairs (no elevator). The room is old with very outdated and old beds and a small desk were you can not work. The curtains does not close and in two beds you will tap your head, as it is too low. I never wrote a review, but in this case I have to warn people.

Thank you for taking the time to write to us following your stay at Hôtel Mercure Auxerre. We are sorry that the service and delivery did not meet your expectations, and we ask that you accept our most sincere apologies. Mercure hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Nicolas Betsy Director

Customer review rating 3.0/5

Bob U. Couples - Confirmed reviews ALL

The restaurant and public areas are good, with good food and helpful staff. The en-suite bathroom in our bedroom desperately needs modernisation and a toilet that is on floor level rather than balanced on a small box 20cm above the floor!!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Edouard-Betsy Directeur

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Other web-users rate our hotel

  • 95 reviews 8.6/10 Location
  • 337 reviews 4.3/10 Room
  • 280 reviews 7.6/10 Service
  • 6 reviews 4.5/10 WiFi
  • 144 reviews 3.4/10 Vibe
  • 99 reviews 4/10 Amenities
  • 98 reviews 5.5/10 Breakfast
  • 95 reviews 4.7/10 Cleanliness

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