ibis Bordeaux Lac Hotel

Comfortable rooms good choice at breakfast and ideally situated for our party.

Very sympathetic personnel, clean and comfortable rooms

as usual the room was clean and the bed comfortable although the pillows are DREADFULL! Very uncomfortable. The food in the restaurant for dinner was not great and the service was very haphazard and not great. They also start clearing up while you are still eating, not very nice. Breakfast is good and the food generally very fresh and was kept replenished.

We stay here twice a year going to and from Spain....The rooms are well appointed and always clean....The beds are extremely comfortable....The staff are always pleasant and helpful... My only criticism this time and why I gave a 9 instead of a ten is that I was disappointed in the meal at the adjoining restaurant....Ibis may have no say in the working of the restaurant in which case I would give them a 10.... will stay again in March 2020....Many thanks....

see above

We one spent one night but the hotel was welcoming Clean and comfortable . The breakfast was good and plenty to chose from

Staff were polite but my phone in my room was not working for all 4 nights I stayed. I reported the phone not working but nothing was done. Breakfast food particularly the cheese & ham was open to the, air & many flies settling on them & was very off putting. Curtains in room had holes in them & needed repairing or replacing. Shower control was in the wrong place & flat area in shower got very wet & very slippery. So poor design plus wall mounted toilet was too low. Room was sparse & lacked personality but it was a good size room. Otherwise my stay was okay, thank you.

It was a very pleasant stay at Bordeaux Le Lac. Very happy with the trouble free stay.

The rooms were very clean & comfortable. The location was very convenient for the trams. All the staff were very friendly & helpful. Our only complaint was our evening meal was ruined as the chef presented 2 of our 4 main courses at the same time as our starters arrived. The 2 meals were then taken back & put on the grill & then reserved, by which time they were inedible, so had to be sent back. This meant that 2 of our party were eating whilst the remainder had to wait for their food to be cooked again & there was no apology from the chef. This ruined our evening.

I enjoyed my stay at Ibis. The staff was very helpful and the breakfast buffet was very good!

Great location for the exhibition center. Hotel staff is very friendly and helpful. Beds are comfortable and rooms are clean. Air conditioning seems to have trouble keeping room cool. It worked better some days versus others despite no change in outdoor temperature or changes in the settings on the thermostat.

It was very wonderful!! The food was delicious and the bed was very comfortable. The staff was extremely nice and helpful.

The hotel room was OK, though too warm - the air conditioning didn't work - so I had to take the duvet out of its cover and just use the latter when sleeping. The restaurant was OK for breakfast but terrible for other meals. I only tried once and was totally ignored, no-one showed me to a table, no-one fetched a menu, no-one took my order (even when I waved at them) - and when I left after sitting there for 10 mins and was asked why I was leaving and said 'but you have ignored me' the waiter just shrugged and walked off. Really rude.

Confortable. Very pleasant staff.

Good location. Staff all very pleasant and helpful. Wasn’t sure if there were any coffee facilities in the hotel, as there were in the last Ibis we visited, perhaps that could be looked at, but overall a good place to stay.