Mercure Courchevel Hotel

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Mercure Courchevel Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 433 reviews

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Description

Hotel extras

  • Hotel with ski-in/ski-out access

  • Ski up to hotel

  • Easy access to the resort by Jardin Alpin cable cars (33 yards from hotel)

  • Games room for children

  • Free outdoor car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Courchevel Hotel

410 Rue Du Jardin Alpin
73120 COURCHEVEL
France

  • By plane

    CHAMBERY At 101km / 63 miles

  • By plane

    GENEVA COINTRIN At 149km / 93 miles

  • By plane

    LYON SAINT-EXUPERY At 188km / 116 miles

  • By helicopter

    ALBERTVILLE At 52km / 32 miles

  • By helicopter

    COURCHEVEL ALTIPORT At 3km / 1 miles

  • By car

    ALBERTVILLE At 65km / 40 miles

  • By train

    CHAMBERY CHALLES LES EAUX At 101km / 63 miles

  • By train

    MOUTIERS SALINS At 24km / 14 miles

GPS:45.407859, 6.631306

Congress centre

  • FACIM 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Whether you're traveling with family or friends, stay in one of our alpine-style wood-paneled rooms, which can accommodate up to four people.

Our guest reviews

Our guest reviews for
Mercure Courchevel Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  433 reviews

TripAdvisor Rating  4.0/5  573 reviews

Well located and great staff

Customer review rating 4.0/5

Mohammed Families - Confirmed reviews ALL

While the hotel amenities and rooms could have been furnished better, it was all compensated for by a wonderful staff that truly made our stay special. So much so, that we will definitely come back for the staff if not for anything else.

Dear Sir, Thank you very much for your nice feedback on your stay and our staff. We are glad you enjoy your vacation in our hotel and we hope to welcome you next winter in our beautiful mountains. Sincerely, Pauline, Reception Manager

We feel really uneasy

Customer review rating 2.0/5

Joan C. Couples - Confirmed reviews ALL

During our stay of 6 nights, 4 on the breakfast on the omelette service was closed, no orange juice available, nobody was refilling it, 1 lift was stopped all the time. And worse of that nobody was following anti-covid rules, 1 time we found us on the lift with 6 young english men with no mask trying to take it. We were forced to leave the lift, it is completely disappointing and dangerous. Wa asked the reception but nobody was taking care.

Dear Sir, We are sorry that the service did not meet your expectations. Our hotel has followed French regulations concerning the sanitary measures since the start of the pandemic in march 2020. Since February 28, 2022, wearing a mask is no longer compulsory in establishments requesting the vaccination pass. Please note that the vaccination pass of each of our customers are verified. Sincerely, Pauline, Reception Manager

Great location, needs renovation

Customer review rating 2.0/5

Joaquim C. Families - Confirmed reviews ALL

The place is super well located for anyone whose focus is on skiing. Also, the staff was super friendly and attentive. But the hotel urgently needs renovation as the rooms and facilities are clearly aging.

Perfect location, helpful staff, comfortable.

Customer review rating 4.5/5

Ken M. Families - Confirmed reviews ALL

Third time for us, great location, friendly staff, comfortable although a little dated but that's reflected on the value for the area

Dear K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I hope to have the pleasure to welcome you again next year ! Warm regards, Chrystèle Sesboüé, Hotel manager

Brilliant location, great staff

Customer review rating 4.5/5

Phil M. Couples - Confirmed reviews ALL

Back to the mercure post pandemic, lovely greeting, a gift in the room and better than we remembered it

Dear Phil We very much appreciate your comments regarding your stay at the Hôtel Mercure Courchevel. Welcoming you has been a pleasure, and we hope to see you again very soon ! Warm regards, Chrystèle Sesboüé Manager

Great location, extremely tired hotel

Customer review rating 1.5/5

Stephan P. Families - Confirmed reviews ALL

5 day skiing holiday with my 2 children (14, 17). The hotel location is unbeatable, but the hotel is in serious need of a renovation and redecoration. Feels like it was last updated 30 years ago. This definitely did not feel like a 4* hotel and I definitely expected a more modern, more luxurious experience for the room price we paid.

Dear sir Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. We are expecting renovation in the next few years, and our teams are doing their best to provide our guests a good experience despite the lack of modernity. I hope we will have the pleasure to welcome you again after renovations, Warm regards, Chrystèle Sesboüé, Hotel Manager

Best kept secret in Courchevel

Customer review rating 4.0/5

Marcolini F. Couples - Confirmed reviews ALL

Clean comfortable room with excellent location. Bathrooms are ready for refurbishment but certainly adequate. The restaurant however was not up to it's usually good/high standards.

Chère madame, Nous vous remercions d'avoir pris le temps de commenter votre séjour de façon aussi détaillée. Nous transmettons vos compliments à Pauline, et allons tout mettre en oeuvre pour améliorer les quelques points qui péchaient lors de votre séjour parmi nous. Au plaisir de vous accueillir de nouveau prochainement dans nos blanches montagnes ! Bien cordialement, Chrystèle Sesboüé, Directrice

Great Service

Customer review rating 4.0/5

Gary Couples - Confirmed reviews ALL

We had a fabulous stay over Christmas; the staff could not have been more helpful, the food was excellent and the location of the hotel ensured we could be on the slopes before the majority of the resort could get to the lifts.

Dear GARY, Thank you for your feedback on your stay. It's a pleasure to read that your enjoyed your stay in our hotel. Our entire team hopes to welcome you on a next stay in our hotel. Sincerely, Pauline, Reception Manager

well located, great view

Customer review rating 3.0/5

Yacine H. A. Families - Confirmed reviews ALL

the hotel is perfectly located with a very nice view, close to the lake and the golf

Dear Sir, Thank you for choosing our hotel for your stay. We hope to welcome you during the winter season and to make you discover our beautiful view under the snow. See you soon in Courchevel! Sincerely, Pauline - Front office manager

On reviendra

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Agreable

Beautiful views

Customer review rating 4.5/5

W. E. Couples - Confirmed reviews ALL

The Mercure is very well situated on the ski slopes of Courchevel. The views over the slopes and up the mountain are amazing. Due to Coronavirus the restaurant was closed, but we were still able to taste the limited cuisine with room service. Breakfast a d dinner we’re delivered on time with all we had ordered. Everyone is making the best of a difficult situation. Staff were very friendly and helpful. We look forward to our next visit.

Great stay!

Customer review rating 4.5/5

Philippe E. Families - Confirmed reviews ALL

Hotel staff was very friendly and helpful from the early booking throughout to the check-out. Ideal for a family stay.

Perfect stay!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Thanks to a marvelous and devoted team my stay with two young kids was perfect. I would like to specially thanks Chrystèle the hotel director for her and availability, patience and good advices which have definitely participate to make our stay very special. Hope to come back soon to Mercure Courchevel.

Dear Wassim, Many thanks for your lovely comments... It was a real pleasure to welcome you in our hotel. I hope you will come back to visit us very soon, may be this summer ! Warm regards Chrystèle Sesboüé, DM

needs reonovation

TripAdvisor rating 3.0/5

Quest650053 Families - TripAdvisor review

average rooms and service and amenities , very good location but it needs renovation. not value for money very expensive , friendly reception and manager . the room was not what we expected but good for skiing

Hi, Thank you for your comments about the Mercure Courchevel. Yes we need renovations, but it is comming soon... For sure we have the best location, and the best value on Courchevel. We hope to see you next year... Best regards, Gregoire Le Solleuz Deputy Manager

Renovation immediately

TripAdvisor rating 2.0/5

kasetasg Families - TripAdvisor review

The location is excellent, but the rooms and the public places definitely need renovation. Definitely DOES NOT worth the money we paid. The room’s decoration look like 5 decades ago Also, they have stolen my sticks from the ski room

Dear Guest, Thank you for your comments about the Mercure Courchevel. We are waiting for renovations in future, and we do not hesitate to contact you. Actually we keep the best value on Courchevel please to our location ski in/ski out, our quality of service and the price on Courchevel 1850. We hope to see you soon. Sincerly, G. Le Solleuz Deputy Manager

Excellent Holiday Stay.

TripAdvisor rating 4.0/5

deenam248 Families - TripAdvisor review

Excellent location , well managed , Very Friendly and helpful Staff . Every thing is nearby , from the telecabines stations , Ski materials rent and the beautiful Ski Slops . we very much enjoyed our one week stay .

Dear Guest, Thank you very much for your comments. It is a great pleasure to read you, and now we hope you will be back...!! See you soon on the slopes ! Gregoire Le Solleuz Deputy Manager

Excellent location, good food

TripAdvisor rating 4.0/5

Philip13579 Couples - TripAdvisor review

Hotel has excellent location at top of Courchevel 1850. Piste was 50 meter from hotel with 1-2 minute ski run down to Courchevel 1850 centre with three egg lifts. Our room seemed recently refurbished with plenty of cupboards and drawers for two persons. Heating a bit weak, just managing to keep 21 degrees when set to maximum temperature. No coffee or tea making facility in room, but we managed to borrow a water kettle after waiting a day, since they are limited. Excellent food at breakfast and evening buffet in restaurant and attentive staff. Hotel staff in general very polite. Location at top of resort not well suited for those who do not wish to dine in hotel. Not good that a 4 star hotel does not have a boot drying facility, necessitating guests to take their boots to the room to dry.

Dear guest, Thank you very much for your comments after your stay at the Mercure Courchevel. We hope to see you next year... Best regards, Grégoire Le Solleuz Deputy Manager

Old style hotel with low overall low service

TripAdvisor rating 2.0/5

JohanV428 Families - TripAdvisor review

Being a Le Accor platinum member generate benefits that should be applicable all over the world in the Le Accor group. The Being a Le Accor platinum member represent a quality label that generates a list of benefits. This hotel didn’t apply any of these benefits, examples are a welcome drink that I had to ask myself during check-in, and no later (1-2h later) check-out possible for unknown reasons. The team working at front lobby is the first contact with the customer, and here the service level is poor. Anything I’ve asked for felt like an impossible task for them, and that’s not how I want to experience my check-in or any other questions I’m asking. The buffet diner and breakfast was good, a wide choice and decent good French food and kind staff. The key of the locker was broken, and also here simple solutions were not in reach, so I took my snowboard back to my room after waiting for 15min. Hotel is nicely located just a 5min from the first lift up.

Dear Guest, Thank you for taking time to share your appreciation about the Mercure Courchevel. We are sorry to do not meet your expectations, but you have to know we respect the benefits of the program Accor Le Club. I apologize for this exception! My technician will check this locker. I hope to see you again with us. Best Regards, Grégoire Le Solleuz Deputy Manager

Desappointing

TripAdvisor rating 2.0/5

paulosln Families - TripAdvisor review

It was a family trip and all had the same bad perception related to one issue: terrible cigarette smell in the access to the rooms right after leaving the elevator ( rooms 114 , 118 and 120 ) . The area was supposedly NON SMOKING but the desgusting smell was adsurdely intense, including the inside of room 114 !! Please note the bad evaluations below are all related to the cigarette bad smell issue. Positive note for the very friendly staff in the front desk.

Dear Paulo, What a shame to have been so inconvenienced by the smell of cigarette during your stay. We apologize very sincerely, and you will understand that even though our rooms are all non-smoking, but some guests allow themselves to smoke indoors when it's not in the corridors. I do not want you to remember this really exceptional case. Come back to see us ... See you soon Grégoire Le Solleuz Deputy Manager

Great location

TripAdvisor rating 5.0/5

Elaine0105 Families - TripAdvisor review

We have stayed at the Mercure Courchevel several times. The hotel is in a great ski in / out location and close to the Croisette. The hotel is functional in facilities but provides everything you need for a ski holiday.

All Team Members thank you warmly for your comments. We are indeed lucky to have the most beautiful location of Courchevel. Thank you again and see you next year at the Mercure Courchevel. Best regards, Grégoire Le Solleuz Deputy Manager

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