Hotel - Mercure Courchevel Hotel
Mercure Hotel Mercure Hotel

Mercure Courchevel Hotel

4.0/5 501 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
    • Valet parking
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing
    • Snow Skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-21:30
    • Opening hours : Week-end 12:00-14:00/19:00-21:30

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

FACIM0 km / 0 mi

Your meetings and events

The Mercure Courchevel 1850 guarantees you a successful seminar, combining work and relaxation in the great outdoors. Our conference center can host seminars, conventions and banquets (up to 400 people).

Mercure Courchevel Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BEETHOVEN 23 m2 2 m 22 12 0 12 0
BACH 25 m2 3 m 15 10 0 10 0
SALLE DE JEUX 25 m2 2 m 25 15 0 25 0
BERLIOZ 32 m2 3 m 30 18 0 16 0
WAGNER 36 m2 3 m 0 14 16 0 0
SCHUBERT 37 m2 3 m 27 12 0 16 0
STRAUSS 42 m2 2 m 36 17 0 16 0
RAVEL 48 m2 2 m 45 14 0 20 0
MOZART 50 m2 3 m 0 19 25 0 0
VIVALDI 59 m2 5 m 60 22 0 30 0
DEBUSSY 66 m2 2 m 70 26 0 40 0
CHOPIN 81 m2 2 m 80 0 0 44 0
AUDITORIUM 480 m2 9 m 360 0 360 0 0
    • Audio and video equipment
    • Syndicate rooms
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether you're traveling with family or friends, stay in one of our alpine-style wood-paneled rooms, which can accommodate up to four people.

  • 127 rooms
  • 100% non-smoking hotel
  • 127 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.2/5 ALL Rating 1,323 reviews

Our guest reviews for
Mercure Courchevel Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 501 reviews
M. S. Families - 21/08/2019 Confirmed reviews ALL
« Perfect holidays »

All the team was very nice, warm welcome and very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G. Le Solleuz Deputy Manager

Francis Couples - 19/07/2019 Confirmed reviews ALL
« hotel has been »

hotel has been, tout est a revoir

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Mercure Courchevel. Nous sommes désolés que la décoration n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Certes, l'esthétique de notre hôtel vieilli, mais soyez assuré tout fonctionne parfaitement : électricité refaite, plomberie impeccable, internet avec la fibre, nouvelle literie, restauration... Nous investissons au fur et à mesure, et rien n'est visible pour l'instant, mais le gros final des rénovations est prévu prochainement, et nous ne manquerons pas de vous en informer. MERCI et à bientôt, Grégoire Le Solleuz Directeur

Lee H. Families - 16/04/2019 Confirmed reviews ALL
« Good - although the end of season parties where rather disruptive. »

The noise and disruption from the two days of end of seasons parties was rather annoying especially when in our party we had three children under 5 and where not informed in advance of this utter chaos.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We organized the closing of the season with concerts of DJ, and clearly, it was noisy, but you received an email of information. We hope to see you a next time. Sincerely, Grégoire Le Solleuz Deputy Manager

Sarah W. Couples - 01/04/2019 Confirmed reviews ALL

Wonderful

Couples - 29/03/2019 TripAdvisor review
« Excellent location, good food »

Hotel has excellent location at top of Courchevel 1850. Piste was 50 meter from hotel with 1-2 minute ski run down to Courchevel 1850 centre with three egg lifts. Our room seemed recently refurbished with plenty of cupboards and drawers for two persons. Heating a bit weak, just managing to keep 21 degrees when set to maximum temperature. No coffee or tea making facility in room, but we managed to borrow a water kettle after waiting a day, since they are limited. Excellent food at breakfast and evening buffet in restaurant and attentive staff. Hotel staff in general very polite. Location at top of resort not well suited for those who do not wish to dine in hotel. Not good that a 4 star hotel does not have a boot drying facility, necessitating guests to take their boots to the room to dry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your comments after your stay at the Mercure Courchevel. We hope to see you next year... Best regards, Grégoire Le Solleuz Deputy Manager

Ed X. Families - 07/03/2019 Confirmed reviews ALL
« Superb 4 day break at the best ski resort in the world, at one of the best located hotels for skiiing »

This is the third time we have taken a 3 night / 4 day holiday at the Courchevel Mrcure. It is perfectly convenient for the skiing, especially with the Jardin des Alps ski gondolas that let you go into the centre of 1850 for the evening. Friendly young staff worked very hard to meet our needs (bagage from car, storing our suitcases, good table service at the bar etc etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Amazing comments!! THANK YOU so much. When will you be back? I must welcome you personnaly for your next stay with us. Best regards, Grégoire Le Solleuz Deputy Manager

Thomas H. Couples - 06/03/2019 Confirmed reviews ALL

I did not stay with you. In the autum 2018 I booked a superior room but in december 2018 some tests showed that I schoud go through treatment at a hospital in spring 2019. In january (2 month before arrivel) I called the hotel Mercure to cancel the room. I called again 1 month ago. At neither of the calls it was possible to cancel or make other arrangements. (I know the wording of the booking terms - but I consider this as a kind of force major). We have stayed several times at Mercure hotels (as you can se on my member card) so we are deeply dissapointed of the attitude from Mercure Hotel. Yours Thomas H..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My reservation agent probably applied the booking conditions too strictly. For your next stay with us, do not hesitate to contact me. I will be very happy to propose you better conditions and a special welcome. Sincerely, Grégoire Le Solleuz Deputy Manager

Mahmoud E. Friends - 03/03/2019 Confirmed reviews ALL
« Very convenient »

The stay was very nice, helpful staff, great location & convenient. Although there were 2 main drawbacks: first, was the availability of food at different times of the day (including room service) was a big drawback for all of us. Plus there is nothing available after 10 pm whatsoever. The ski room was always very wet and the boots were always very humid no matter how they were left or where in the ski room. The ski room definitely needs to be upgraded a bit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your comments regarding your stay at the Mercure Courchevel. Our restaurant is not open during the afternoon, but the bar proposes some snacks from 10am to 10pm. Best regards Grégoire Le Solleuz Deputy Manager

J. -. C. Families - 01/03/2019 Confirmed reviews ALL
« great location and staff »

Great location and the staff could not have been better. The hotel is generally tired and it needs a refurbishment. The bathrooms in normal rooms are very dissapointing as the look like they were installed in the 70's..brown and drab. We had a 3 rooms including a refurbished room in which the bathroom had been retiled....BUT the shower head was so low that you could not stand under it! It needed raising by at least 30cm. The choice of food was limited . The buffet was very , very expensive at €57 per head and not worth it. The regional menu was good fun for one night but a bit soulless. The boot room needs heating and because it isn't people all take their boots back to their rooms...many wearing them in the hotel. Thus the carpets are damp .The corridors do unfortunately smell of smoking. BUT THE LOCATION - ski in and out - outweighs all of the above and we would return. Especially if there was a bit of investment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are waiting for renovations, we won't hesitate to contact you when it will be decided. Concerning food, our buffet changes completely every evenings with a lot of fresh products. And the price is not 57€, but 47€. And if you have the half board, it is at 37€. This is the best value on Courchevel. We hope to see you next year... Sincerely, Grégoire Le Solleuz Deputy Manager

Ahmed A. Families - 25/02/2019 Confirmed reviews ALL
« Friendly and family atmosphere »

Everyone in the stuff is extremely helpful and nice! Special thanks to Celine from reservations office

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your comments after your stay with us. Céline is very gratful for your citation, and she really deserves it because of her professionalism and dedication to our clients. See you soon Grégoire Le Solleuz Deputy Manager

Anonymous Families - 23/02/2019 Confirmed reviews ALL
« Very friendly staff , good value for money , property needs refurbishment »

Overall a ver pleasent experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. Sincerely, Grégoire Le Solleuz Directeur

B. Families - 21/02/2019 Confirmed reviews ALL
« Enjoyable »

Great location friendly good service hotel . A little tired now especially rooms and ski room needs improving and room for ski boots needs to be added . Food is poor to the rest of 1850. Regards Michael

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are waiting for renovations, and we will inform you. Sincerely, Grégoire Le Solleuz Deputy Manager

Family - 20/02/2019 TripAdvisor review
« Old style hotel with low overall low service »

Being a Le Accor platinum member generate benefits that should be applicable all over the world in the Le Accor group. The Being a Le Accor platinum member represent a quality label that generates a list of benefits. This hotel didn’t apply any of these benefits, examples are a welcome drink that I had to ask myself during check-in, and no later (1-2h later) check-out possible for unknown reasons. The team working at front lobby is the first contact with the customer, and here the service level is poor. Anything I’ve asked for felt like an impossible task for them, and that’s not how I want to experience my check-in or any other questions I’m asking. The buffet diner and breakfast was good, a wide choice and decent good French food and kind staff. The key of the locker was broken, and also here simple solutions were not in reach, so I took my snowboard back to my room after waiting for 15min. Hotel is nicely located just a 5min from the first lift up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to share your appreciation about the Mercure Courchevel. We are sorry to do not meet your expectations, but you have to know we respect the benefits of the program Accor Le Club. I apologize for this exception! My technician will check this locker. I hope to see you again with us. Best Regards, Grégoire Le Solleuz Deputy Manager

Jc Families - 17/02/2019 Confirmed reviews ALL
« Almost excellent stay but room for improvements »

Starting with the excellent points: excellent location with an awesome view allowing in and out directly on skis. Staff is friendly, courteous, always willing to help. Very convenient shuttle. Request for early check-in fulfilled. Could not grant late check-out but provided cloakroom and courtesy room. Quality of breakfast and evening buffets was very good with fish/meat/pasta choice everyday and "La Montagnette" option is a real plus. All these made it an excellent stay. Then, the sore points: the rooms/bathrooms are outdated (but the beds are comfy), bath is almost compulsory as there is no shower curtain/glass. Ski lockers are unsuitable. Several TV channels (all French Television) didn't work. Buffets are good but a little bit more diversity of the sides would be welcome. In short, some kind of renovation/refreshing will be needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. It is a real pleasure to receive your objective feedback. I will share your comments with our team. Fore sure, we have a lot of improvements, and we are waiting for renovations soon. Thank you and see you next year... Grégoire Le Solleuz Deputy Manager

Anonymous Families - 26/01/2019 Confirmed reviews ALL
« The service was excellent & all staff were extremely helpful. »

We loved our stay! The service and staff friendliness and attitude is what made our stay enjoyable and will make us book this property again. The hotel a tad tired looking but the food and service made up for that! We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pippi, What a great comment about the Mercure Courchevel! THANK YOU THANK YOU THANK YOU THANK YOU... We look forward to seeing you Grégoire Le Solleuz Deputy Manager

Michael Families - 20/01/2019 Confirmed reviews ALL
« A pleasant stay »

The beds were comfortable and the breakfast good. Reception staff were helpful and the shuttle service was good for getting to dinner in town. I did not like the liquid soap provided as it was very drying on the hands and skin. If this were improved the overall experience would have been higher. Some hooks in the ski locker would also assist in fitting in skis and boots.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Concerning the liquid soap, we propose a top quality products with Pure Altitude. This brand has a nice recognition in a lot of spa in the French Alps. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gregoire Le Solleuz Deputy Manager

Graham Families - 17/01/2019 Confirmed reviews ALL
« Pleasant hotel, friendly staff, good value but in need of some upgrades »

Spacious and comfortable room, great breakfasts, friendly staff. Evening buffet not great (bone dry roast chicken). Don't ask for late check-out. 2 days before departure I asked for a late check-out, and again the next day. I was eventually finally informed at 9.15 on my day of departure that I could extend from 12.00 to 14.00 for 100 Euro. The hotel was not busy so there was no pressure on rooms. We checked out at 9.30, left our bags in store and eventually had to change in the bag store. Customer service?! Sad because the hotel deserves a better review.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is always a pleasure to read your comments regarding your stay at the Hôtel Mercure Courchevel. I will share it with our team, and especially about your C/O. Let me apologize for this rude answer from the reception. I am going to be more attentive. Kind Regards, Grégoire Le Solleuz Deputy Manager

Mark Couples - 16/01/2019 Confirmed reviews ALL
« Great staff. Comfy surroundings »

The stay was great and very comfortable but there is some room for improvement. The staff were second to none before and during our stay. The food was excellent both AM and PM and again, the staff could not do enough for you. I only have two minor grumbles. The bar area seating is not very comfy and not really suitable for a drink and rest after a days skiing. The prices need to be addressed as it’s as expensive if not more than the mountain bars and bars in the centre. The bar doesn’t appear to have a passing trade and isn’t easily accessible to skiers. The second small grumble was we booked through booking.com and paid in full months in advanced and were informed all bills and charges were included. On check out we were given a local taxes bill. Considering we had paid toll roads, bought ski passes, spent hundreds while there this felt to be an insult and should be covered on a nightly stay. The last is the bathroom. I’m 6 foot and medium build. I couldn’t fit under the shower and struggled in the bath. The finish on a plus, the staff organised my ski pass and hire prior to arrival. The location is fantastic and you can ski in and out of the hotel or jump on the lift. A great place and even better staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark , Thank you very much for your comments regarding your stay at the Mercure Courchevel. It is always a pleasure to receive objective feedback. I will share your comments with our team. Generally, our guests appreciate our bar with the fireplace and the quiet atmosphere. You can be sure, our prices are really cheaper than in the city center! About your bill, you have to know, in France, you will have everywhere some local taxes. Finally, concerning the bathroom, I admit it is not totally comfy and adapted. Please accept our apologizes. I hope to see you soon. Best reagrds, Gregoire Le Solleuz Deputy Manager

Family - 15/01/2019 TripAdvisor review
« Desappointing »

It was a family trip and all had the same bad perception related to one issue: terrible cigarette smell in the access to the rooms right after leaving the elevator ( rooms 114 , 118 and 120 ) . The area was supposedly NON SMOKING but the desgusting smell was adsurdely intense, including the inside of room 114 !! Please note the bad evaluations below are all related to the cigarette bad smell issue. Positive note for the very friendly staff in the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo, What a shame to have been so inconvenienced by the smell of cigarette during your stay. We apologize very sincerely, and you will understand that even though our rooms are all non-smoking, but some guests allow themselves to smoke indoors when it's not in the corridors. I do not want you to remember this really exceptional case. Come back to see us ... See you soon Grégoire Le Solleuz Deputy Manager

Laure Families - 13/01/2019 Confirmed reviews ALL
« Not the best »

Dear All, We were happy to stay at your hotel. However we have not like the fact that our New year eve was without dinner. Nobody apologised for that. Everything in the hotel is extra cost , for me not so fine. Although the hotel have easy facilities for a winter stay I didn't like the service . We couldn't have eaten on the other days, but to on the 31 December. It has spoiled an irreparable I had a better experience only during the booking of the hotel room new year beginning with my family. we landed in our room. Till the last day nobody apologised for it. We even left the hotel nobody discussed the issue. For a four star hotel It was strange to accept it. Not so motivating to come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest So sorry, but I do not understand your comments, because we organize a very special diner without extra charge, and our 2 restaurants were open during your holidays every lunch and diners. Perhaps we need to improve our information. Sincerely, Grégoire Le Solleuz Deputy Manager

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