Hôtel Mercure Strasbourg Airport

Hôtel Mercure Strasbourg Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 478 reviews

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Description

Hotel extras

  • Outdoor swimming pool in landscaped surroundings

  • Free private outdoor car park

  • 10 minutes from Strasbourg-Entzheim Airport and the city center

  • Easy access to the highways

  • Restaurant open 7 days a week for lunch and dinner

ALLSAFE approved hotel

Hotel location

Hôtel Mercure Strasbourg Airport

26, rue du 23 Novembre
67540 OSTWALD
France

  • COLONNE:  57 23 NOVEMBRE

  • TRAM:  A COURS DE L'ILLIADE

  • By plane

    BALE MULHOUSE At 126km / 78 miles

  • By plane

    STRASBOURG ENTZHEIM At 8km / 4 miles

  • By car

    LA VIGIE EXIT N°6 At 0km / 0 miles

  • By train

    STRASBOURG At 10km / 6 miles

GPS:48.533459, 7.702017

Companies

  • ALCATEL 2 km / 1 mi
  • FLENDER-GRAFFENSTADEN 0 km / 0 mi
  • VAG 1 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Terres Gourmandes

Our sophisticated and refined Terres Gourmandes restaurant lets the colorful gourmet cuisine speak for itself.Treats in store on our menu: a wide variety of flavors, ranging from the most traditional to the most unusual.

Your meetings and events

Our completely renovated modular meeting facilities benefit from natural light and can accommodate events for up to 130 people. Our commercial team will guide you throughout the entire process of organizing your event.

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

All our rooms are peaceful, spacious, and air-conditioned. They are available with a double bed or twin beds. For families, some connecting rooms can accommodate two adults and two children.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  478 reviews

TripAdvisor Rating  4.0/5  362 reviews

Disappointing

Customer review rating 2.5/5

- Families - Confirmed reviews ALL

We chose Mercure hotels because of the (expected) standard: comfortable, clean rooms in a professionally run hotel at a convenient location. Not expected are luxury, additional amenities, ... The stay at this hotel was disappointing: the hotel seems a little run down (eg carpet has seen better days), but more importantly, the cleanliness of the room was below standard for an Accor hotel in general and a Mercure in particular: plenty of hair left in the room and on the bed, finger smudges on surfaces, etc...

No staff - restaurant closed short notice - no manager on site (for 2 days!)

Customer review rating 1.0/5

J Couples - Confirmed reviews ALL

We chose this hotel for its proximity to the motorway to break our long car journey. We particularly didnt want to go out to find a restaurant in the evening, but after we had checked in, which took an hour because of shortage of staff, we were told the chef had told staff that morning that he wouldnt be opening the restaurant in the evening! Breakfast was a disaster as well, having to ask for things that had run out.

Dear JANET B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pleasant location.

Customer review rating 4.5/5

Alanc Business - Confirmed reviews ALL

One night stay for my concert nearby. Friendly staff, comfortable room and excellent breakfast.

The quality has gone down

Customer review rating 3.0/5

Svs Couples - Confirmed reviews ALL

We have been to the hotel several times. This time we felt that the quality has deteriorated. We appreviate these are difficult times for a hotel due to the Corona crisis.

Dear STEEF V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

French Covid. Restrictions stopped Stay

TripAdvisor rating 5.0/5

trickyski TripAdvisor review

Due to sudden French Covid restrictions I was unable to stay this time . Waiting for a refund . But told it can take up to 3 weeks ……. Wondering why ???? I am a regular at this hotel . Been staying 4 times a year since 2014 on route to Austria . Bit disappointed with their repayment policy .

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