Mercure Toulouse Centre Saint-Georges Hotel

My experience in the Hotel Mercure St Georges was wonderful. The room was very comfortable and the staff was very attentive and kind. Emil(?) was very helpful providing us information about the city attractions, local transportation, food/shopping areas and even provided us with an umbrella to stay dry. Breakfast had also very good choices and perfect hours. The only not so good event was a fire alarm at 3am due to some rain water/electrical issues but understand the rain levels were higher than usual. The staff handle the situation effectively though. Feedback: The shower area is a bit tight and the tub can be slippery, it could use some anti slippery bands on the floor and some sturdy handles for support. I'd recommend this hotel for its location and customer service.

Nice decoration, good welcome, nice and clean room, no noises! Good breakfast

Thank you for your warm welcome and kind service. The room was clean and very convenient for a family of four. Kids were amazed by the amenities, their own TV and the adults by the kitchen and cozy bedroom.

The service was disappointing I did not get access to the lounge as platinum and the Barman ejected me and my family from the room while we were eating and talking quietly there. He did not change his decision even after I told him that I should be allowed to stay as platinum

the price is too high compared to other accor hotels in local area when compared with the services it offers

On the night of the 11-12 dec around 3AM there was a fire alert. After about 45min the situation was cleared by the authorities. I don't know what exactly the reason was (no fire, false alert?), but needless to say that this was an unpleasant experience which caused a lot of disturbance to the rest of my sleep. Furthermore, it is strange that the sound of the alert in the room is fairly weak, while it is very loud in the corridor. I can imagine that some guests may not have heard the alert due to the isolation of the doors.

I only selected the hotel due to my conference taking place at the facility. I must say, I really enjoyed it. The staff are excellent, facilities are great and the breakfasts are delicious. It is also well places in Terms of public Transport and Access to the City. I would stay there again.

excellent attention and room

Very good hotel.Excellent room and extensive breakfast.Only one small gripe...would have liked real cups in room.Paper ones difficult to use ! Plastic cups broke easily too. Very pleasant staff and hotel close to everything. Would definitely return.

Front desk person who checked me in and out was excellent. When I checked out there were at least six other people waiting. Need to better staff. Room. Disappointed that I was in an adjoining room. Reservation for one so I wanted something quiet. Adjoinging rooms have the worst soundproofing or none with an extra door. I was placed next to a family with two very young children who cried and screamed until late at night and started earlier in the morning. That with parents telling or raising their voices I got no sleep or rest. Why would you put a single person in an adjoinging room with a young family??? I stayed at Ibis which was amazing. I thought Mercure would be a step up but disappointed it was not.

like the team and atmosphere of this hotel

Have been a very pleasant stay in the Hotel. Staffs are very friendly and helpful of all questions I asked. location is perfect and close to all historical and shopping places (within walking distance). Will definitely come back again for stay.