Mercure Andorra Hotel

Mercure Andorra Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 524 reviews

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Hotel location

Mercure Andorra Hotel

Carrer de la Roda s n
AD500 ANDORRA LA VELLA
Andorra

  • EUROLINES:  06 BARCELONA AIRPOR

  • By plane

    BARCELONA DEL PRAT At 200km / 124.29 miles

GPS:42.507908, 1.526859

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Our hotel has three fully equipped meeting rooms (video projector and soundproofing) with natural light. They accommodate up to 300 people.

Room descriptions and layouts

meeting rooms

From 1 to 290 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Connectivity, minibar, room service... Enjoy authentic decor in the heart of Andorra la Vella. Our family rooms offer up to 50 m² of space. Some have views of the mountains or the gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  524 reviews

TripAdvisor Rating  3.5/5  628 reviews

Ugly, old, zero investments in years

TripAdvisor rating 2.0/5

912tn Couples - TripAdvisor review

Rooms super old probably not refurbished since the 80s (not exaggerating unfortunately). Everything was worn and you could tell zero investment had been made in this hotel since construction. I would not book there again for sure, try perhaps the Novotel just opposite which shares the same parking.

Thank you very much for sharing with us your most honest comments. We sincerely regret knowing that we could not meet your expectations, however, you can be sure that your comments have been shared with our General Management and the departments involved so that the appropriate measures can be taken. We hope that you will visit us again and give us the opportunity to change this negative perception.

Welcome to the stone age at Mercure Andorra - avoid at any cost

Customer review rating 0.5/5

Heikki L. Couples - Confirmed reviews ALL

Terrible old hotel with extremely unfriendly service especially towards the loyal Accor Members. This hotel is like reurning to the stone age time without any kind of electronical appliances like laptops, mobile phones, razors or electronical toothbrush. Every room has only ONE electronical outlet, which is so terrible. The decoration of the room must be like 50 yrs old and the beds must be original. If two people sleep in the bed, the mattress is very uncomfortable with a really bad sag in the middle. The "spa" is also very poor with no soap anywhere at all. So all the sweat is in the pool. Really hygienic. The breakfast was average and the staff at the breakfast restaurant was really unfriendy concentrating on gossiping with each other. Several times people queued to get in for breakfast while the staff were focused on more important things, i.e. gossiping with each other and had no interest in customer service. The front desk staff mostly speaks only poor english and don't undersand what customer is asking. Finally - the welcome drink for the loyal Accor hotel Members is always for two people in all other hotels, as it should be. But not in this hotel - according to the Accor chain, it's only for one person and you can only get it from the neighboring hotel. The Prestige hotel is so amusing name for the place. More suitable would be inn of exploiters. Choose any other hotel in Andorra and you will do much better. All the Accor Members - I highly recommed You to boycott this hotel until the management makes a total renovation of the hotel. Don't waste your money here. Save your redicilous automatic response, please.

Welcome to the stone age at Mercure Andorra - avoid at any cost

TripAdvisor rating 1.0/5

525heytra TripAdvisor review

Terrible old hotel with extremely unfriendly service especially towards the loyal Accor Members. This hotel is like reurning to the stone age time without any kind of electronical appliances like laptops, mobile phones, razors or electronical toothbrush. Every room has only ONE electronical outlet, which is so terrible. The decoration of the room must be like 50 yrs old and the beds must be original. If two people sleep in the bed, the mattress is very uncomfortable with a really bad sag in the middle. The "spa" is also very poor with no soap anywhere at all. So all the sweat is in the pool. Really hygienic. The breakfast was average and the staff at the breakfast restaurant was really unfriendy concentrating on gossiping with each other. Several times people queued to get in for breakfast while the staff were focused on more important things, i.e. gossiping with each other and had no interest in customer service. The front desk staff mostly speaks only poor english and don't undersand what customer is asking. Finally - the welcome drink for the loyal Accor hotel Members is always for two people in all other hotels, as it should be. But not in this hotel - according to the Accor chain, it's only for one person and you can only get it from the neighboring hotel. The Prestige hotel is so amusing name for the place. More suitable would be inn of exploiters. Choose any other hotel in Andorra and you will do much better. All the Accor Members - I highly recommed You to boycott this hotel until the management makes a total renovation of the hotel. Don't waste your money here.

Thank you for your comment. We really value the opinion of our guests because through their point of view, we can take as a reference the opportunities for improvement in order to provide our visitors with memorable experiences. As a company focused on the total satisfaction of our guests, we are saddened to know that your expectations were not met as we would have liked. Please accept our sincerest apologies for the inconvenience and perception you had while at our property.

In the centre of town

Customer review rating 5.0/5

Sparks23234 Couples - Confirmed reviews ALL

This was a two night stay to see some sights in Andorra. We were upgraded due to our status ( and previous stays ). Air conditioning was working fine, and was needed as the outside temperature in the day was over 34 deg. The hotel spa area was nice and calm, we spent a few hours here. Breakfast was good and had lots of choices. A nice stay. We will be back.

Familiy week end

TripAdvisor rating 4.0/5

benoitgouverneur TripAdvisor review

This hotel is suitable for a families. The rooms are large,calm, the pool is very interesting for a relaxing moments with the children (or with your loved one). The bar and restaurants are very friendly abd the food is good. Without forgetting the perfect localisation into the city.

Thank you very much for your kind comment. We work every day to exceed the expectations of our clients and it motivates us to know that our wish is fulfilled when we receive kind comments like yours. Hoping to receive you in another ranch not far away, receive a very cordial greeting.

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Other web-users rate our hotel

  • 360 reviews 8.6/10 Location
  • 532 reviews 4.9/10 Room
  • 394 reviews 8.2/10 Service
  • 30 reviews 4.3/10 WiFi
  • 312 reviews 4.3/10 Comfort
  • 252 reviews 8.7/10 Breakfast
  • 159 reviews 8.1/10 Wellness Area
  • 157 reviews 2.8/10 Vibe

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Novotel Andorra

4 stars

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