Mercure Andorra Hotel 4 stars

Customer review rating 4.2/5 1,364 reviews

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Mercure Andorra Hotel
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+ 22 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salonPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Hard tennis court (nearby)
  • Bicycles rental (nearby)
  • Skiing
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 3 Bar(s)
  • Snack & beverage machine
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Andorra Hotel

Carrer de la Roda s n
AD500 andorra la vella
andorra

Tel: +376873602

Fax: (+376)87/3652

Check-in from 14h00

Check out up to 12h00

  • EUROLINES :  06 BARCELONA AIRPOR

  • By plane

    BARCELONA DEL PRAT At 200km / 124.29 miles

GPS :42.507908, 1.526859

Your meetings and events

Our hotel has three fully equipped meeting rooms (video projector and soundproofing) with natural light. They accommodate up to 300 people.

Room descriptions and layouts

6 

meeting rooms

From 1 to 290 

attendees

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Our accommodation(s)

Enjoy a moment of relaxation in our spacious and comfortable rooms. Choose a Standard Room or Superior Room with a wider range of services.

Superior Room with a double bed

  • Max. number of persons: 2
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with one double bed and two single beds

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Non Smoking Room with 1 double bed and 2 single bedsNon contractual photo

  • Max. number of persons: 4
  • Area: From 50 m² / 538 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with a queen-size bed and a single bed

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

GRAN BUFET MERCURE

Type of cuisine: International

Lunch

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Dinner

20:00 - 23:00

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GRAN BUFET NOVOTEL

Type of cuisine: International

Lunch

  • Mon
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Dinner

20:00 - 23:00

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LA BRASSERIE

Type of cuisine: null

Lunch

  • Mon
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LA BRASSERIE

Non contractual photo

WI-FI

Non contractual photo

Lunch

  • Mon
  • Tue
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  • Sat
  • Sun

Dinner

  • Mon
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WINDSOR

Non contractual photo

Dinner

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Our guest reviews for
Mercure Andorra Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,364 reviews

tripadvisor

TripAdvisor Rating 4.0/5

576 reviews

Location is good kind staff

Customer review rating 3.5/5

Joan G. Business - 28/11/2020 Confirmed reviews ALL

I spent just one night for a business trip

Good place to stay

Customer review rating 5.0/5

Jindrich P. Couples - 03/08/2020 Confirmed reviews ALL

I use this hotel everytime when I am in Andorra la Vella. Room are spatious, bathroom euth bathtube, refrige, all works as one expect. Staff is friendly and nice.

Disappointing

Customer review rating 3.0/5

Judith W. Couples - 14/07/2020 Confirmed reviews ALL

Very dissatisfied with the fact that out of the three linked hotels there was no dinner buffer or bar open .

Good stay

Customer review rating 2.5/5

Orlin I. Solo - 04/02/2020 Confirmed reviews ALL

Holel is well located, but little disapointed this time, no priority counter for Accor members, room was close to elevater and very noisy due to. In room tooth brush missing. For pool and sauna need 2eur coin for lockers. Breakfast was wery good, staff friendly and smyiling. Car park seems little bit costly per day.

Dear Orlin: Thank you very much for choosing us and for sharing with us your comment that allows us to determine what are the points on which we can still improve. We hope to welcome you again very soon. Best regards. Maxi Guaglianone

Dec trip 2019

TripAdvisor rating 3.0/5

91bernd Family - 24/12/2019 TripAdvisor review

The property is a bit old and tired. But clean enough. I find it a bit pricey for its type but location is very good. They have pretty good breakfast for European standards. Parking is 23Euro per day.

Dear Customer: We very much appreciate your comments regarding your stay. We will send your comments to the corresponding Departments. Best regards. Maxi Guaglianone

Excellent.

Customer review rating 4.5/5

Enrique S. Couples - 21/12/2019 Confirmed reviews ALL

Well located, clean and comfortable room, nice service, excellent breakfast,

Exelent stay

Customer review rating 5.0/5

Orlin I. Solo - 08/12/2019 Confirmed reviews ALL

Highly recomend this hotel. Nise big, clean rooms, fantastic pool and sauna. Friendly staff.

Very unimpressed

Customer review rating 1.5/5

Scott Solo - 03/12/2019 Confirmed reviews ALL

Hi, I wanted to email to let you know how disappointed I was with my stay on Saturday 30th November. To begin with, I had arrived from Andorra's hospital, having just broken my leg in an accident. It was clear I was struggling to move, but received no support from any staff at the hotel (like a chair to sit in during check in). At check in, I asked if the room had a walk-in shower, as I would not be able to get into a bath-tub. I was told yes. In the room, this was not the case. There was a bath tub and not a walk-in shower. I also asked him if there was room service in the room. He told me no, and that I'd have to go to the buffet to eat. Upon entering the room, I saw that there was in fact room service! The wifi did not work on the 5th floor. When I called reception to ask, the man on the phone simply told me "Andorra was having telecoms issues" and that I could come back down to the lobby to use wifi. Not ideal, seeing as I was struggling to move! I needed to access the internet urgently so that I could arrange a new flight home, as I was advised by the doctors at the hospital to return home for an MRI scan as soon as possible. I had to make my way uncomfortably down to the lobby to be able to use the wifi. Not ideal. The room itself was fine, though quite difficult to move about in crutches and with my leg brace. Of course, that's not the hotel's fault, just something I noticed as a person with reduced mobility. In the morning, I went down to the lobby to check out. I needed to use the bathroom while I was waiting for my taxi, and was told I'd have to go to the first floor to use the bathroom there! I was not offered any support from any of the reception staff, who didn't seem to care that I was struggling to get about. The whole experience made my stay in Andorra even more unpleasant. I certainly never wish to return, which is a pity as Andorra seemed a very pleasant place. Best wishes, Scott H.

Hotel Mercure Andorra

Customer review rating 4.5/5

Richard G. Couples - 18/11/2019 Confirmed reviews ALL

Very nice hotel and location. Hotel (paid) parking is a bit tricky to find; call the hotel first to make it easy.

Dear Richard: Thank you and see you next time. Best regards. Maxi Guaglianone

Mr

Customer review rating 4.5/5

Neil C. Couples - 05/11/2019 Confirmed reviews ALL

very pleasant, off season just what we wanted

Fantastic stay

TripAdvisor rating 5.0/5

slimgem5 Couples - 31/10/2019 TripAdvisor review

We thoroughly enjoyed our stay here. All facets of our experience were great. You should NOT be required to write at least 200 characters when submitting a review. I for one will not do another review due this requirement!

Dear Customer: "the good, if brief, is twice as good". Thank you and see you soon. Bets regards. Maxi Guaglianone

Thank you

Customer review rating 5.0/5

Judith W. Couples - 26/10/2019 Confirmed reviews ALL

Great as usual

Quick trip

Customer review rating 3.5/5

Mark B. Solo - 11/10/2019 Confirmed reviews ALL

Check in took more than 20 minutes despite there being no queue. Room was comfortable but had just the cleaners plug to charge devices

Great location, comfort, value

Customer review rating 5.0/5

Epili23 Solo - 07/10/2019 Confirmed reviews ALL

The staff were all very friendly and helpful. The hotel is located very centrally and is comfortable and spacious. The buffet breakfast was great with a lot of variety. Lots of faciltieis including swimming pool and spa

Mr P H.

Customer review rating 5.0/5

Peter H. Couples - 25/09/2019 Confirmed reviews ALL

Very comfortable and welcoming.

Great hotel in Andorra

Customer review rating 5.0/5

Philip G. Couples - 22/09/2019 Confirmed reviews ALL

From the moment we arrived the staff could not have been more helpful. Lovely room, and great choices for breakfast. Would definitely stay there again if visiting Andorra.

Dear Philip: Thank you and see ypou soon. Best regards. Maxi Guaglianone

Nice stay in Andorra

Customer review rating 4.0/5

Christian Couples - 20/09/2019 Confirmed reviews ALL

Great place with great buffet restaurant. Breakfast and dinner. Ratio quality price is excellent.

Dear Christian: Thank you and see you next time. Best regards. Maxi Guaglianone

Pleasant hotel

TripAdvisor rating 4.0/5

chuckle2015 Couples - 17/09/2019 TripAdvisor review

Pleasant hotel little difficult to find entrance had to ask at the Novotel. Parking was shared with Novotel and very close. Room was quiet despite being right behind the lift. Bed comfortable. We had both an evening meal and breakfast in the restaurant which were both buffet style. The food was very good but some items suffered by not being hot enough for our taste. Slight hiccup when we came to checkout as our evening meal had not been charged to the room but it was sorted out in the end.

Lovely hotel, great staff

Customer review rating 5.0/5

Ejc Couples - 15/09/2019 Confirmed reviews ALL

We stayed just one night, but will be back.... great hotel, super comfy, lovely staff amazing breakfast

Customer review rating 4.0/5

Radoslaw Solo - 14/09/2019 Confirmed reviews ALL

Very elegant, stylish and comfortable hotel with ideal location and very helpful and nice staff. Unique objection: the breakfast starts too late (at 7.30).

Dear Radoslaw: Thank you and see you soon. Best regards. Maxi Guaglianone

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