Hotel - Mercure Andorra Hotel
Mercure Hotel Mercure Hotel

Mercure Andorra Hotel

4.0/5 554 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
    • Tanning salon (Paying)
  • Hard tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

Our hotel has three fully equipped meeting rooms (video projector and soundproofing) with natural light. They accommodate up to 300 people.

Mercure Andorra Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COLUMBIA 90 m2 2 m 70 40 50 50 60
ARIANE 100 m2 2 m 80 40 60 80 70
APOLO 117 m2 2 m 0 0 80 0 0
APOLO / ARIANE 217 m2 2 m 220 0 220 180 0
APOLO / COLUMBIA 217 m2 2 m 220 0 220 180 0
COLUMBIA / APOLO / ARIANE 307 m2 2 m 290 40 290 220 60

Our rooms

Enjoy a moment of relaxation in our spacious and comfortable rooms. Choose a Standard Room or Superior Room with a wider range of services.

  • 172 rooms
  • 43 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 45 family rooms
  • Baby bed
    • Pulse air
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Internet access via Fiber Optics
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.2/5 ALL Rating 1,188 reviews

Our guest reviews for
Mercure Andorra Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 554 reviews
Scott Solo - 03/12/2019 Confirmed reviews ALL
« Very unimpressed »

Hi, I wanted to email to let you know how disappointed I was with my stay on Saturday 30th November. To begin with, I had arrived from Andorra's hospital, having just broken my leg in an accident. It was clear I was struggling to move, but received no support from any staff at the hotel (like a chair to sit in during check in). At check in, I asked if the room had a walk-in shower, as I would not be able to get into a bath-tub. I was told yes. In the room, this was not the case. There was a bath tub and not a walk-in shower. I also asked him if there was room service in the room. He told me no, and that I'd have to go to the buffet to eat. Upon entering the room, I saw that there was in fact room service! The wifi did not work on the 5th floor. When I called reception to ask, the man on the phone simply told me "Andorra was having telecoms issues" and that I could come back down to the lobby to use wifi. Not ideal, seeing as I was struggling to move! I needed to access the internet urgently so that I could arrange a new flight home, as I was advised by the doctors at the hospital to return home for an MRI scan as soon as possible. I had to make my way uncomfortably down to the lobby to be able to use the wifi. Not ideal. The room itself was fine, though quite difficult to move about in crutches and with my leg brace. Of course, that's not the hotel's fault, just something I noticed as a person with reduced mobility. In the morning, I went down to the lobby to check out. I needed to use the bathroom while I was waiting for my taxi, and was told I'd have to go to the first floor to use the bathroom there! I was not offered any support from any of the reception staff, who didn't seem to care that I was struggling to get about. The whole experience made my stay in Andorra even more unpleasant. I certainly never wish to return, which is a pity as Andorra seemed a very pleasant place. Best wishes, Scott H.

Richard G. Couples - 18/11/2019 Confirmed reviews ALL
« Hotel Mercure Andorra »

Very nice hotel and location. Hotel (paid) parking is a bit tricky to find; call the hotel first to make it easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard: Thank you and see you next time. Best regards. Maxi Guaglianone

Neil C. Couples - 05/11/2019 Confirmed reviews ALL
« Mr »

very pleasant, off season just what we wanted

Couples - 31/10/2019 TripAdvisor review
« Fantastic stay »

We thoroughly enjoyed our stay here. All facets of our experience were great. You should NOT be required to write at least 200 characters when submitting a review. I for one will not do another review due this requirement!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer: "the good, if brief, is twice as good". Thank you and see you soon. Bets regards. Maxi Guaglianone

Judith W. Couples - 26/10/2019 Confirmed reviews ALL
« Thank you »

Great as usual

Mark B. Solo - 11/10/2019 Confirmed reviews ALL
« Quick trip »

Check in took more than 20 minutes despite there being no queue. Room was comfortable but had just the cleaners plug to charge devices

Epili23 Solo - 07/10/2019 Confirmed reviews ALL
« Great location, comfort, value »

The staff were all very friendly and helpful. The hotel is located very centrally and is comfortable and spacious. The buffet breakfast was great with a lot of variety. Lots of faciltieis including swimming pool and spa

Peter H. Couples - 25/09/2019 Confirmed reviews ALL
« Mr P H. »

Very comfortable and welcoming.

Philip G. Couples - 22/09/2019 Confirmed reviews ALL
« Great hotel in Andorra »

From the moment we arrived the staff could not have been more helpful. Lovely room, and great choices for breakfast. Would definitely stay there again if visiting Andorra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip: Thank you and see ypou soon. Best regards. Maxi Guaglianone

Christian Couples - 20/09/2019 Confirmed reviews ALL
« Nice stay in Andorra »

Great place with great buffet restaurant. Breakfast and dinner. Ratio quality price is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian: Thank you and see you next time. Best regards. Maxi Guaglianone

Couples - 17/09/2019 TripAdvisor review
« Pleasant hotel »

Pleasant hotel little difficult to find entrance had to ask at the Novotel. Parking was shared with Novotel and very close. Room was quiet despite being right behind the lift. Bed comfortable. We had both an evening meal and breakfast in the restaurant which were both buffet style. The food was very good but some items suffered by not being hot enough for our taste. Slight hiccup when we came to checkout as our evening meal had not been charged to the room but it was sorted out in the end.

Ejc Couples - 15/09/2019 Confirmed reviews ALL
« Lovely hotel, great staff »

We stayed just one night, but will be back.... great hotel, super comfy, lovely staff amazing breakfast

Radoslaw Solo - 14/09/2019 Confirmed reviews ALL

Very elegant, stylish and comfortable hotel with ideal location and very helpful and nice staff. Unique objection: the breakfast starts too late (at 7.30).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Radoslaw: Thank you and see you soon. Best regards. Maxi Guaglianone

Dutchie Couples - 09/09/2019 Confirmed reviews ALL
« decent price/quality »

good breakfast buffet, evening buffet good value for money too

Simon Couples - 04/09/2019 Confirmed reviews ALL
« Suits its purpose »

https://www.tripadvisor.com/ShowUserReviews-g190392-d206588-r70…-Hotel_Mercure-Andorra_la_Vella_Andorra_la_Vella_Parish.html

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon: Thank you and see you next time. Best regards. Maxi Guaglianone

Ulf Couples - 30/08/2019 Confirmed reviews ALL
« Hotel is out of date needs a total refurbishment »

We only booked the Hotel as nothing else was available. Check out was a mess, it took half an hour due to probably outdated informatic. No Bar to chill out, elevators broken except one. The breakfast is lowest standard, its better to go to outside cafe. Rooms are clean but Hotels should not have carpets nowadays

Vincent A Family - 25/08/2019 TripAdvisor review
« Vacations »

Good locations. Rooms are a bit oldish. Too bad that the swimming pool was off the day we were there as it was one of the point why we selected this hotel. Beside that, great breakfast and good sercice.

Sandy J. Families - 22/08/2019 Confirmed reviews ALL
« Team members arguing on reception... 90 minute check in ... cleaner came in while we were packing our car before check out ! »

Lovely location pleasant staff but check in was lengthy as the hotel group had different terms to the Accor website and price was changed. Our check out was dismal as cleaner was in the room before check out while we were still packing our car. Parking was not available as promised. The hotel was decorated with mercury icon but we were told that the Accor group rules did not apply The points still haven’t arrived for our stay!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear sandy: We apologise for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Best regards. Maxi Guaglianone

C. J. Families - 19/08/2019 Confirmed reviews ALL
« Family vacation »

Great stay

Judith W. Couples - 05/08/2019 Confirmed reviews ALL
« Happy over all »

We enjoyed our stay as usual,the only thing that I feel let the hotel down is that the hot breakfast food is cold.Lovely stay and we enjoyed the room up grade.See you again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith : Thank you very much for choosing us and for sharing your kind comment with us. We hope to receive you again on some other occasion. Best regards. Maxi Guaglianone

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