Mercure Paris Porte d'Orléans Hotel

Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 636 reviews

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Hotel extras

  • Establishment certified ALLSAFE by Bureau Veritas

  • 5-minute walk from metro line 4 and T3a streetcar, Porte D'Orléans station

  • 400m² of meeting space including 150m² fully modular, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

GPS:48.81801, 2.329034

Telephone +33 825 80 09 09

Fax +33 1 58 07 11 21

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'atelier des Saisons

Chef Antoine, Anthony and their teams are keen to share their expertise and passions every season. The quality, provenance and history of our produce from the French regions are the main theme.

Your meetings and events

The hotel has six modular rooms and three offices with natural light for meetings of 8 to 130 people. Our air-conditioned areas are fully equipped with a screen, video projector, flip charts and free Wi-Fi access. Our chef will delight you with his creative and delicious cuisine for breaks that will bring moments of pleasure to your meetings. We are committed to using our savoir-faire at Mercure to create a unique and friendly atmosphere and help organize your most ambitious projects.

Room descriptions and layouts

6 

meeting rooms

From 1 to 130 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

The range of fully air-conditioned rooms offering free Wi-Fi will ensure that you have a relaxing stay that meets all your expectations. Choose between a Standard Room and a Privilege Room that offers a wider range of services. For even greater comfort, the Junior Suite and its lounge area will ensure your stay is perfect.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  636 reviews

TripAdvisor Rating  3.5/5  568 reviews

Quite disappointed

Customer review rating 2.0/5

Wy Couples - Confirmed reviews ALL

I stayed in different Accor hotels but this Mercure really disappointed me. When we arrived I was surprised to see how bad-maintained in the corridor (some cables are even hanging on the 6th floor) and especially in our room. The bathtub has many holes and cracks on it which I found that not very safe and clean. But I was thinking we were just staying for 2 nights, so I would just take that. The next day we parked our car in the garage (nice and big garage by the way) and got a ticket from the reception. According to the instruction we had to enter the numbers from the tickets in order to take the lift to the garage. However, it also didn't work so we had to wait for the staff to assist us. The temperature in our room was extremely hot. We tried to turn the switch but it didn't help and there was only hot air coming out. We understand that the weather was hot outside but it shouldn't be like this inside the room. Two nights in a row we couldn't really sleep due to the heat. When we came back in the evening we wanted to talk with a staff however I didn't see anyone at the reception, so I just left it. Okay the worst thing was the check-out day. Around 10am something, suddenly a housekeeping staff just opened our door WITHOUT KNOCKING! It was really scary hearing a man voice suddenly especially I was naked in the bathroom. I understand the room needed to be cleaned but first he should have knocked the door, also our check out time was 12pm. All these together really changed my mind towards Mercure. I hope you would take this feedback seriously. Thank you!

Dear madam Y., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruth NTOK front office manager

Very bad stay

Customer review rating 0.5/5

Rvat Families - Confirmed reviews ALL

We had confirmed an early check in prior to arrival and had an email confirmation of this. We arrived at the agreed early check in time only to be told that our room would not be ready for 3 hrs by a very rude receptionist. She shouted in our faces that there was nothing she could do and she basically didn’t care about the pre agreed early check in. We had two young children with us who were tired and hungry and she offered nothing in the way of a solution, such as another room in the meantime while we waited for ours to become ready so the children could rest. The hotel itself isn’t as clean as you would expect from a 4 star hotel. The housekeeping staff are also quite rude telling you to leave you room because they need to clean, regardless of if you are ready to leave or not. The hotel is very tired and dated and the reception area is very deceiving because it looks modern but the rooms are old. Our TV in the room wasn’t working and we had to ask 3 times for someone to come and look at it. Our stay at this hotel felt like everything was a chore for the staff to do, probably one of the worst hotel stays we’ve had.

Dear Vatish R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruth NTOK Cheffe de Reception

Well located

Customer review rating 3.0/5

O. G. Families - Confirmed reviews ALL

Good but bedroom needs to be upgraded

Dear G. O, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo LAVISSE Assistant Front Office Manager

Customer review rating 4.5/5

D. Families - Confirmed reviews ALL

Excellent

Well located.

Customer review rating 4.0/5

Anabela S. Business - Confirmed reviews ALL

It was a good stay. I was traveling for a meeting but I was accompanied by my daughter, who appreciated a lot visiting Paris. So, it was a mix of Business and Family. In brief, it was good and we felt welcome and safe.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hugo LAVISSE Assistant Chef de Réception

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Other web-users rate our hotel

  • 61 reviews 8.2/10 Location
  • 250 reviews 5.4/10 Room
  • 253 reviews 8.1/10 Service
  • 8 reviews 8.9/10 WiFi
  • 100 reviews 8.5/10 Breakfast
  • 87 reviews 4.3/10 Cleanliness
  • 72 reviews 3.6/10 Vibe
  • 63 reviews 3.9/10 Food

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