Mercure Paris Porte d'Orléans Hotel

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Mercure Paris Porte d'Orléans Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 562 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Establishment certified ALLSAFE by Bureau Veritas

  • 5-minute walk from metro line 4 and T3a streetcar, Porte D'Orléans station

  • 400m² of meeting space including 150m² fully modular, ClickShare equipment

  • Paid, secure, covered parking, illuminated, security code

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120 MONTROUGE
France

Telephone +33 825 80 09 09

Fax +33 1 58 07 11 21

Contact email

  • PORTE D'ORLEANS:  4 PORTE D'ORLEANS

  • GENTILLY:  RER B GENTILLY

  • By plane

    PARIS ORLY At 10km / 6 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 30km / 18 miles

  • By car

    A1 At 12km / 7 miles

  • By car

    A12 At 8km / 5 miles

  • By car

    A6 At 1km / 0 miles

  • By train

    PARIS AUSTERLITZ At 8km / 5 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3km / 2 miles

  • By train

    PORTE D'ORLEANS At 1km / 0 miles

GPS:48.81801, 2.329034

Companies

  • BABYLISS 1 km / 0 mi
  • BAYARD PRESSE 0 km / 0 mi
  • CREDIT AGRICOLE LCL 1 km / 0 mi
  • FRANCE TELECOM 0 km / 0 mi
  • ORANGE FT 0 km / 0 mi
  • PFIZER 0 km / 0 mi
  • SANOFIS AVENTIS 0 km / 0 mi
  • ST MICROELETRONICS 0 km / 0 mi
  • THALES 2 km / 1 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'atelier des Saisons

Chef Antoine, Anthony and their teams are keen to share their expertise and passions every season. The quality, provenance and history of our produce from the French regions are the main theme.

Our accommodation(s)

The range of fully air-conditioned rooms offering free Wi-Fi will ensure that you have a relaxing stay that meets all your expectations. Choose between a Standard Room and a Privilege Room that offers a wider range of services. For even greater comfort, the Junior Suite and its lounge area will ensure your stay is perfect.

Our guest reviews

Our guest reviews for
Mercure Paris Porte d'Orléans Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  562 reviews

TripAdvisor Rating  3.5/5  553 reviews

Comfortable stay

Customer review rating 4.0/5

Laura Business - Confirmed reviews ALL

Practical location and comfortable bed. The staff were pleasant and the restaurant was fine. I think there should have been some drinking water in the room but unfortunately there wasn't.

Well located

Customer review rating 3.5/5

Ronald Business - Confirmed reviews ALL

The hotel was well located for my business trip. Personnel was friendly, quick and helpful. Bed in the room was really good, slept well. On the inner courtyard side it was quiet. Dowsides: shower didn't give a lot of water, finishing of the room and batchroom was bad, looked shabby, old, not well taken care of.

Customer review rating 4.0/5

John O. Business - Confirmed reviews ALL

Good checkin experience - although the booking (via my company system) did not have my membership number, it was quickly found and a welcome drink offered. Checkout was equally efficient

Customer review rating 5.0/5

Juan Families - Confirmed reviews ALL

Great expedience, great service

Dear Juan O, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo LAVISSE Assistant Chef de Réception

Good stay

Customer review rating 4.0/5

Dominique Business - Confirmed reviews ALL

Courteous and efficient welcome. Comfortable room.

Dear Dominique T, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo LAVISSE Assistant Chef de Réception

Excellent breakfast buffet, OK rooms

Customer review rating 4.0/5

Claudia Families - Confirmed reviews ALL

we had a good stay at the Mercure Porte D'Orleans, it was a 10 minutes walk from Porte d'Orleans, even closer to Montrouge metro. The buffet breakfast was the real highlight. the rooms were OK, clean and bed and sofa bed were comfy, no wow factor but that's OK if you are not spending a lot of time indoors. Very nice staff

Dear Duncan M, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo LAVISSE Assistant Chef de Réception

reasonably good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Neighbourhood not very attractive, reception very nice, restaurant has room for improvement in terms of service and food (arrived cold).

Dear Joachim Heinrich C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback on our team. I will share your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best rergads, Hugo LAVISSE Assistant Front Office Manager

Good stay. Nice meal.

Customer review rating 4.0/5

Marina Business - Confirmed reviews ALL

fine & comfortable

Dear Marina B, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo LAVISSE Assistant Chef de Réception

Painful

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The room was very outdated and worn down. The A/C was broken, and the room stuffy. Barely any water pressure in the shower, and the shower itself is built in a way that the whole bathroom is drenched. In the corridor, all the cables were bare, possibly creating a fire hazard. Noise level on the street of trucks maneuvering and honking made it impossible to sleep. A disaster.

Dear Aurelia L, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We're sorry to hear that the shower pressure wasn't strong enough for you, but Accor is committed to a sustainable approach to reducing our environmental impact. To this end, we have installed pressure reducers. We carried out work during your stay to replace our fire detection system. This is why cables were being pulled in the corridors. These operations were carried out in complete safety by companies specialising in this field, without compromising your safety at any time. Moreover, the risk was minimised in the event that the cables were not electrical. Finally, we regret that you were disturbed by the traffic around the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo LAVISSE Assistant Front Office Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

room need some maintenance

Dear sir Erwan L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. for the maintenance of the rooms this is in progress. we currently have 25% of our rooms renovated. do not hesitate to make the request during your next reservation so that we can make you discover our new rooms Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruth NTOK Chef de Réception

Well located

Customer review rating 3.5/5

Amer K. Couples - Confirmed reviews ALL

Good service level. Cleanness. Quite room. Unfortunately very cold room with no heating.

Dear sir amer k., Thank you for taking the time to share your feelings with us after your stay at the Mercure Paris Porte d'Orleans. we are sorry to hear that you were cold during your stay. please feel free to contact us during your next stay as we are available 24 hours a day. Our main objective is to make your stay pleasant. Thank you again for sharing your experience, and we hope your next visit will be better then the previous one. Sincerely, Ruth NTOK Front desk manager

Best times are past

Customer review rating 3.5/5

Noname Business - Confirmed reviews ALL

Average hotel that is past its prime. Friendly staff. Rooms need renovation.

Dear Stephan M, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. We are delighted to hear that you appreciated the kindness of our staff and we pass on your compliments. Concerning the hotel in general, we are sorry to see that you have been disappointed and we take your remarks into consideration. We hope to receive you again during your next stay. Sincerely, Hugo LAVISSE Assistant Front Office Manager

Very professional reception staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very professional reception staff, I really appreciated the welcome and that they could speak my language

Dear Carmelo P, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo LAVISSE Assistant Chef de Réception

Everything was fine

Customer review rating 5.0/5

Ahmed Business - Confirmed reviews ALL

Friendly staff, good location

Dear Ahmed W, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo LAVISSE Assistant Chef de Réception

Poor quality for cost

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Room: lock not working, tub not emptying Hotel: No bar, restaurant, bill not printing

Dear Philippe L, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning the lock, have you talked to the front desk about this issue ? We are committed to talking to our guests during their stay, and finding an effective solution when needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo LAVISSE Assistant Front Office Manager

Comfortable stay

Customer review rating 4.0/5

Dražen Families - Confirmed reviews ALL

A nice hotel with a spacious room to fit a family with kids. We also enjoyed the choice for breakfast

Dear Drazen B, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo LAVISSE Assistant Front Office Manager

A disappointment

Customer review rating 1.5/5

Av Friends - Confirmed reviews ALL

Normally a stay in Mercure is top. This time on Sunday morning for breakfast there was no bread, no eggs. At the coffee machine it was very crowded but the second machine was not in use. The waiter was receiving the complaints but there was no intention to solve the problem. There was no communication what happened or if breakfast would still come. On top the fire alarm went off. Everyone seemed to be crossing around. Again no communication at all. Lifts were still working and used ..... So no, this was not what we normally experience in the Mercure.

Dear Ann V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry for the inconvenience caused at breakfast, but please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo LAVISSE Assistant Front Office Manager

Long stay for an event in Paris

TripAdvisor rating 3.0/5

taubert88 Business - TripAdvisor review

Globally, the hotel was an average Mercure hotel. With an average service, which explains the average mark. A/C in the room was not really working, which was a major issue when we had days above 30 degrees. Reception people were not particularly friendly, and as it seems, my Gold status with Accor (at the time of the stay was ignored). Bar was closed on Friday-Saturday-Sunday (my stay included two weekends) so that was rather disappointing, and I do not believe it was COVID reasons, as was completely open the other days. Again, overall, average.

Excelente todo

TripAdvisor rating 5.0/5

szaragozad Business - TripAdvisor review

It is surrounded by bars and shops/restaurants, only need to walk a bit and look at Google maps. The reception was a bit slow and breakfast a bit expensive. There was also a french breakfast but not healthy with croisants and other cakes. I would suggest the hotel to offer a middle breakfast for people that do not want to eat a lot in the morning (cofee and sandwich).

Beware of falling air vents

TripAdvisor rating 2.0/5

alanhI2349KU Couples - TripAdvisor review

Room was nice, but my wife was hurt by an air vent falling off the wall on to her in the bathroom. Reported it to reception as we were leaving, receptionist apologised and said she would report it to her manager. Would be nice to get an official reply from hotel management on substandard facilities.

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