Hotel - Mercure Paris Porte de Versailles Expo Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Porte de Versailles Expo Hotel

3.5/5 1,073 reviews
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46 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 24 Services
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Mercure Paris Porte de Versailles Expo Hotel

Mid-scale hotel for business trips or leisure

Looking for a hotel that combines comfort and hospitality? At the Mercure Paris Porte de Versailles Expo hotel, enjoy the friendly atmosphere for your seminar or a relaxing weekend.

Philippe MARCHAND, Hotel Manager

Welcoming you in its immense atrium bathed in light, Mercure Paris Porte de Versailles Expo is ideal for a family stay with its connecting rooms. Popular with delegates and business travellers, our Vanves hotel also is there for your professional events with its 18 seminar rooms, total capacity of 300 people. You can count on our lounge bar and our restaurant serving French and international dishes.

Staying at our Vanves hotel will allow you to access directly to the Porte de Versailles Exhibition Centre. Close to the 15th arrondissement with metro, tram and bus lines, it facilitates your travels to Paris attractions, like the Eiffel Tower and Montparnasse district. Our covered, secure parking and the Porte de la Plaine/Porte de Versailles exit make our hotel very accessible to travellers by car.

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Hotel extras
  • Millésime restaurant, modern and warm, French cuisine
  • Located opposite gate D of the Exhibition Center/Hall 7
  • 19 modular and fully equipped meeting rooms with daylight, 750m²
  • Private, secure and illuminated indoor parking
  • Family rooms, possibility of adjoining rooms. Just ask!
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:30
    • Opening hours : Week-end 12:00-22:30
  • Snack & beverage machine

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Dear Customers: As of 15/04/19, major renovations will be done during the day. There will be no noise between 7 pm and 9 am or on Sundays. Our teams are at your disposal for any information.

Hotel location

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Mercure Paris Porte de Versailles Expo Hotel

36 38 rue du moulin
92170
vanves
france

Tel: (+33)8/25805757
Fax: (+33)1/46485656
Check-in from 15h00
Check out up to 12h00
Access and transport
  • MERCURE PARIS PTE VERSAIL EXPO : 80, Porte de Vers.
  • VANVES : 58, Carr. A Legris
  • PTE DE CHAPELLE-MAIRIE D'ISSY : 12, Porte de Vers.
  • ST DENIS-CHATILLON MONTROUGE : 13, Malak. Pl.Vanves
  • MERCURE PARIS PTE VERSAIL EXPO : T3, Georges Brassens
  • Tram T2 : T2, Porte de Versailles
  • BEAUVAIS At 80km / 49.71 miles
  • PARIS ORLY At 15km / 9.32 miles
  • PARIS ROISSY CDG At 35km / 21.75 miles
  • HELIPORT ISSY LES MOULINEAUX At 3km / 1.86 miles
  • PARIS MONTPARNASSE 1 ET 2 At 3km / 1.86 miles

GPS : 48.827125, 2.292001

Companies and event centres nearby

Company

JONHSON JONHSON5 km / 3.11 mi
YVES ROCHER5 km / 3.11 mi

Congress centre

PARIS EXPO0.1 km / 0.06 mi

Exhibition centre

PARIS EXPO0.1 km / 0.06 mi

Your meetings and events

From a training day to a residential seminar, we offer a tailor-made service for all your events.More than 7500 sq. ft (700 m²) of meeting space equipped with the latest technology is on hand to make your event a success.

Mercure Paris Porte de Versailles Expo Hotel Meeting Room
6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALON DES ECHANSONS 6 m2 2 m 0 0 8 0 0
PASTEUR 18 m2 2 m 10 0 10 0 10
BELL 25 m2 2 m 15 0 12 0 12
GALILEE 25 m2 2 m 15 0 12 0 12
GUTENBERG 25 m2 2 m 15 0 12 0 10
LUMIERE 25 m2 2 m 15 0 12 0 10
MONTGOLFIER 25 m2 2 m 15 0 12 0 12
NEWTON 25 m2 2 m 15 0 12 0 12
VINCI 25 m2 2 m 15 0 12 0 12
BIENVENUE 25 m2 2 m 15 0 12 0 12
COUSTEAU 30 m2 2 m 30 17 0 22 22
EDISON 35 m2 2 m 0 0 16 0 0
Marie CURIE 36 m2 2 m 25 17 17 21 22
Pierre CURIE 36 m2 2 m 25 17 17 21 22
LEPINE 50 m2 2 m 40 23 23 28 33
EIFFEL 1,2,3 OU 4 86 m2 3 m 80 35 60 60 55
EIFFEL 1+2 / OU / EIFFEL 3+4 172 m2 3 m 140 65 65 100 115
EIFFEL 1+2+3 / OU / 2+3+4 258 m2 3 m 200 0 0 160 190
EIFFEL 1+2+3+4 350 m2 3 m 280 0 0 200 235
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • High speed transmission line
    • Hotel connected to conv. centre
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, soundproofed and air-conditioned rooms. Choose the Privilege Room for added comfort. For family vacations, our Junior Suites have 2 separate areas and can accommodate up to 4 people. For business trips, enjoy the lounge area.We also have suites for added comfort.

6 photos
Classic Room with 1 double bed

Classic Room with 1 double bed

Enjoy our quiet, air-conditioned and bright room measuring 237 sq. ft. (22 m²), with tea and coffee making facilities, safe and ample storage space. Our bathrooms all come with bathtubs and WIFI access is free.

Classic Room with twin beds

Classic Room with twin beds

Enjoy our quiet, air-conditioned and bright room measuring 237 sq. ft. (22 m²), with tea and coffee making facilities, safe and ample storage space. Our bathrooms all come with bathtubs and WIFI access is free.

Privilege Room with 1 double bed

Privilege Room with 1 double bed

Treat yourself to the experience of our Grand Comfort room with exclusive Mercure high-end bedding, Nespresso machine and other amenities for better working and relaxing conditions.

Family Junior Suite with 1 double bed and 1 single sofa bed

Family Junior Suite with 1 double bed and 1 single sofa bed

Choose added comfort with our Suite measuring 495 sq. ft. (46m²). Fully-equipped, it makes sure that your family vacation or business trip is a success. Spacious bathroom with walk-in shower and bathtub. WIFI access is free.

  • 388 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 42 connecting rooms
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Data port in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

MILLÉSIMEType of cuisine: Type of cuisine: International

MILLÉSIME Restaurant
Lunch
12:00 - 17:30
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
17:30 - 22:30
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MILLÉSIMEType of cuisine: Type of cuisine: International

Our chef offers regional and French specialties, as well as a selection of exotic dishes, in a warm, modern setting. Located just a stone's throw from the Porte de Versailles exhibition center, we are open every day for you to enjoy a drink or a meal.

Find out more and book

BAR LOUNGE

BAR LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE

See all our restaurants and bars
4.1/5 ALL Rating 5,262 reviews

Our guest reviews for
Mercure Paris Porte de Versailles Expo Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,073 reviews
Business - 08/12/2019 TripAdvisor review
« Poor Service & behavior at Breakfast restaurant »

I regularly stay at this hotel and I ask for two things, one two full boiled eggs and the other one, 1 super hot milk pot. I used to get it regularly but this time, I did not get hot milk even after waiting for 15 min. When I asked waitress, she said, she forgot and arguing that i can use regular warm milk. I was surprised by this behavior and no one even bothered to gimme hot milk I wanted. Very disappointed and would think twice before booking this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for sharing with us your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Todor Business - 19/11/2019 Confirmed reviews ALL
« Perfect place for Expo Pavilions Visit, as well as for exploring Paris »

Hôtel Mercure Paris Porte de Versailles Expo is the perfect place for your stay when in Paris for some conference or exhibition at the Expo Pavilions. It is also a very good location to plan your visit to Paris, as well as the near cities and villages, as it is in fact in the suburban area of Paris - in Vanves. The service in the hotel is very good - rooms are spacious and cleaned regularly, beds are very comfortable for refreshing sleep, breakfast is rich (the additional coffee machines make very good coffee from Nespresso capsules).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Todor K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Versailles Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

S. Business - 19/11/2019 Confirmed reviews ALL

Was very adequate for my needs even with the renovations that were taking place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Braybon S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Versailles Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Dick B. Business - 18/11/2019 Confirmed reviews ALL
« Noise in the corridor »

mixed emotions between the (expected) quality of the Suite and the noise in the corridor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dick B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Versailles Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have indeed begun renovations, necessary, which began since April 15, 2019. We proceeded to a communication on the booking sites and a display within the hotel. The work takes place from 09h to 18h. Beyond this time, the priority is the tranquility and well-being of our customers. We urge our service providers to respect this time slot. This work will allow us to offer a comfort and quality of service that we do not doubt, fully meet your expectations. We are still sorry for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Alexandre L. Business - 18/11/2019 Confirmed reviews ALL
« Disappointed »

Someone opened my room one morning at 8am and closed it without saying a word Very noisy with construction work. Very light bed.. moving during the night. My Bose headset disappeared in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Versailles Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. After reading lock, we actually found that a maid entered at 8:50 by mistake in your room. We offer our sincere apologies for the inconvenience. Regarding your Bose helmet, after informing our various services, it turns out that we had no return or complaint from you at your check-out. Which would have allowed us to do the necessary. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Couples - 13/11/2019 TripAdvisor review
« Great stay »

Had a wonderful stay would stay again after work has been done hotel will look amazing Staff are very friendly and helpful Hotel very clean even as they are doing work Food and drink was good about averaged priced

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thanks a lot for sharing your experience in our hotel with us. I'm very happy about your comment concerning our staff, the hotel and the cleaning service. I hope to welcome you again after the renovation program. Best regards,

Eleonora Business - 07/11/2019 Confirmed reviews ALL
« Noisy, Construction Work, Dirty »

Noisy, Construction Work, Dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Versailles Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have indeed begun renovations, necessary, which began since April 15, 2019. We proceeded to a communication on the booking sites and a display within the hotel. The work takes place from 09h to 18h. Beyond this time, the priority is the tranquility and well-being of our customers. We urge our service providers to respect this time slot. This work will allow us to offer a comfort and quality of service that we do not doubt, fully meet your expectations. We are still sorry for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

H. Business - 03/11/2019 Confirmed reviews ALL

Excelle

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Porte de Versailles Expo. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur H., en l’expression de nos sentiments les meilleurs. Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Anonymous Business - 30/10/2019 Confirmed reviews ALL
« Quite dark somber room »

The receptionist was very friendly and promised me an upgrade but when I came to room it was not an upgrade. It was a spacious room but no window to the outside and dark and stuffy with bad air-cycling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eva S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Versailles Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Anonymous Business - 25/10/2019 Confirmed reviews ALL
« A nice, short and comfortable experience »

In my 2 nights stay I was able to experience only the accommodation services and not the facilities or restauration services. Due to the nature of my business visit, I had to come back just for the night sleep. Comfortable, quiet, calm and restful. The front desk team was very polite, helpful and fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Costas B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Versailles Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Anonymous Families - 14/10/2019 Confirmed reviews ALL
« Satisfied. Good service. Clean tidy hotel »

Good service. All g9od.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Versailles Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Outis N. Business - 07/10/2019 Confirmed reviews ALL
« Perfect location next to Expo Porte de Versailles »

Nice room, very clean. Only minor disturbance by ongoing renovation works (short interruption of hot water in shower - 30 sec? and minimal amount of noise). Cleaning staff and bar people very friendly. Breakfast: all I want. Received text message that room was ready upon arrival, but it wasn't. Reception desk offered a drink, that is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Versailles Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Branka Solo - 29/09/2019 Confirmed reviews ALL

Very clean, pleasent i elegant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Branka R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Versailles Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Mona Business - 29/09/2019 Confirmed reviews ALL
« Not worth the money »

If the hotel was not so conviniently located next to the Exhibition Center, I would not go back there. Don't know about the renovated rooms, but the old ones are pretty run down, old fashioned and dirty. Horrible soundproofing, tiny windows, almost no toiletries available in the rooms, unefficient hair dryer, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mona d., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Versailles Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also inform you that renovations, necessary, have started since April 15, 2019. What awaits you is comfort and quality of service that are not up to your expectations. We expect to discover our establishment totally refurbished !! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Ilona Business - 28/09/2019 Confirmed reviews ALL

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilona T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Versailles Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Adrian Business - 24/09/2019 Confirmed reviews ALL
« Very pleasant and functional »

Accommodating and pleasant. Nothing to complain about but nothing memorable to write home about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Versailles Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Apprenez à prononcer Our hotel started in April a complete renovation of the hotel and we hope to welcome you soon in a fully refurbished establishment. Works that will allow us to offer comfort and quality of service that we do not doubt, will fully meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Business - 23/09/2019 TripAdvisor review
« Stay During EAS 2019 »

the reception and service upon arrival was complete. Correct information, fast and friendly. Privelege room was nice and clean. Breakfast was correctly priced and contained all necessities. Check out quick and correct. Will certainly consider staying in this hotel during another visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks a lot for sharing your expérience with us. I'am very happy that you loved and enjoyed your room, the staff and the breakfast. It will be a pleasure to welcome you again. Best regards,

Anonymous Business - 15/09/2019 Confirmed reviews ALL
« Worn out, sad property needs total remodel »

Dirty, worn out, soiled. Would never consider again and I will avoid the brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Versailles Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also inform you that renovations, necessary, have started since April 15, 2019. What is useful is to offer you a comfort and quality of service that are not related, which corresponds to your expectations. We expect to discover our establishment totally refurbished !! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

K. E. Friends - 14/09/2019 Confirmed reviews ALL
« disaster-very negative experience-the wosrt hotel i have ever visited »

· The hotel staff were impolite. They were opening the door of the room without knocking and when we asked them to come later in order to clean the room, as we were still there, they shouted that we have to get out of the room, because it is not their duty to come later. It is the first time that I come across such a behaviour. Moreover, during the first day of our stay there, the toilet flush did not work and there was water coming from the toilet, each time we used the toilet. We informed the hotel staff about that just after the check in and we left the room. They told us that they would fix it. We came back in the room about 5-6 hours later and the hotel staff did not inform anyone, the situation was the same. We told the hotel staff and they told us that they forgot to fix the problem and that they would fix it the following day!!! which actually means that we could not use the toilet at all for that day... !!After arguing with them, they let us move to another room, as there was a cancellation. Another negative aspect of the hotel is the fact that it is really difficult to find them on the phone if you need something and it takes them many days before they respond to your e-mail. I would think more than twice before staying at that hotel again and it certainly is not worth the money that you need to pay! I am sure that there are better options to stay in Paris, in which you would need to pay less, but you will for sure have a toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte de Versailles Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have taken into account your remarks. That is why we talked with our department heads, to whom we explained that the behaviors you shared with us, did not reflect the quality of service usually offered, and we reminded them of the quality standards set. in place. Be assured that the necessary measures will be implemented to improve the quality of services mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

Di D. Business - 13/09/2019 Confirmed reviews ALL
« Warm welcome, very nice room »

The staff was very kind, both at the reception and at the restaurant. I appreciated the presence of security staff at the entrance of the hotel. The room was very well equipped and the bed very confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paola Di D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Versailles Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine Hidoux Assistante de direction Hôtel Mercure Paris Porte de Versailles Expo

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