Novotel Bordeaux Merignac Hotel 4 stars

very satisfied with my stay

I was very satisfied with the stay at Novotel Mérignac, considering the new lockdown regulations of the French government. Service was limited to a basic level, despite of this the staff did their outmost to make the best of my stay. The number of staff was downsized to 1, he had to take care of everything, which is not that obvious. But both the guy at the check-in and the young guy who had to take care of me for breakfast and check-out did a great job. So I would like to thank both of them, especially the young guy in the morning who gave me something extra for breakfast. I will certainly book this hotel again in the future!

Fantastic outside premises, food Ok but great staff. Very clean room but missing toiletries in the bathroom. Handicapped room missing the courtesy tray (tea pot, coffee, tea) Vey helpful front desk staff. Our rooms were close by the reception making it easier for my mother to walk to her room. Windows can open! A big plus for me. No shuttle to the airport but taxi ride to the airport for 15 euros.The front desk reserves the taxi for their guests. Overall, great stay and great place.

Comfortable hotel in the nearby of the Airport. It is not so easy to reach it due to the work for a new tram line. The hotel is the Novotel standard with comfortable rooms, air conditioning and in the structure there is a swimming pool. I also take the dinner at the restaurant, there are not a lot of plates but they are good at a right price.

Arrived and check in was easy and welcoming.

*The impression when you come into the hotel is rather shabby (floor cover, reception, corridors etc). I have never seen a Novotel hotel like this. *We had to change rooms because the airco didn't work. *Restaurant would open at 7pm (we are hungry travellers)....opened 10 minutes later without any hurry or excuse. No English menu available, only in French (it is 2020....). English was a difficult language for the waitress (who was wearing old jeans, t-shirt and slippers as if she was going to the beach). *In our room a piece of the desk was missing (broken), so shabby look. *Receptionist suddenly opened the door of our room around 22:30 without knocking (mistake, he explained). *We checked out at 6am and couldn't find a receptionist so just left the key on the reception desk. Conclusion: not Novotel worthy!

Large breakfast,clean bathroom and room,silent room,clean pool.

I had a dreadful time getting to the hotel, going in circles for almost an hour due to all the roadworks. Hotel should send exact details as to how to navigate through the mess. My bathroom had no soap just a torn empty soap packet beside the washbasin which did not look good. The bed made a metallic clanking noise when I lay on it, fortunately this did not last all night! Room looked a little shabby, worn, Meal at the restaurant good. Given all this I would say that it was expensive

Staff were so friendly & helpful. Can’t wait to stay again

nice and confortable hotel. staff is kind and they provide shuttle service to/from airport. rooms are not renewed, they are a bit tired and carpet was not clean. bathroom was quite old but clean. I had a problem with the shower they fixed quickly. The overall stay was fine.

Rather dissapointed by the overall conditions of this hotel. This hotel looks very old without any revamping and modernization for years. Especially carpets with many stains everywhere (corridors, bedrooms). I feel it pitty for Accor image (which I usually highly appreciate). However service was goog and Covid safety measures properly applied.

They booked us in. We was exhausted sleeping in the car the night before . Rushing to get out of Spain and France . We got there and was book in . All we wanted was to sleep . We asked for a quite room on booking . We tried to go to sleep but trolleys kept passing our room on the ground floor. I got up to look it was trolleys of stock being moved out of the building . Finally getter no to sleep we where woke up a short time after telling us they was emptying the hotel and we had to move . We was in shock why did they book us in , in the first place because they knew what was happening with the stock going out . We moved next door exhausted . My husband went to reception after a short while asking for more coffee and milk as there was not enough in the room . We was told sorry because of the virus out break we can't give you any . Fare enough , but in the next breathe they had a phone call and told someone in the other room they could have room service. We was disgusted that the can take fresh food to rooms which to us was worse but we could not even have a a sealed milk Nd coffee. So you tell me is this your normal service . We where the only two keeping safe with protective gloves and wash and keeping away from everyone and it was hell .

Please pass on our thanks to the extremely nice ladies who were on duty at breakfast on 01 March. My mother-in-law is a disabled person (wheelchair user) and they were all so helpful and kind.

The staff are great, and so friendly, the room is very good

Novotel Bordeaux Airport is a very convenient hotel, offering many services like a free shuttle to the airport or portable cot for infants. Beds are very comfortable, the sofa in our bedroom looked a bit old though. The hotel is clean and the room nice. Only down thing for me was the old stained carpet that you can find everywhere, including the bedrooms. I would definitely stay again in this hotel.