Novotel Bordeaux Lac Hotel 4 stars

Customer review rating 4.3/5 9,462 reviews

ALLSAFE approved hotel

Novotel Bordeaux Lac
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+ 22 Services

Hotel extras

  • 5 minutes from the conference center, exhibition center and stadium

  • 15 minutes from the city center by tram

  • Restaurant serving French cuisine, terrace with lake view

  • Family rooms and activities for children and adults

  • Outdoor heated swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Room for hearing impaired guests
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Services for children
  • Golf
  • Beach and water sports Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Novotel Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 bordeaux
france

Tel: +33556436500

Fax: (+33)5/56436501

Check-in from 14h00

Check out up to 12h00

  • By plane

    BORDEAUX MERIGNAC At 15km / 9.38 miles

  • By car

    A 10 BORDEAUX LAC N0 4 At 1km / 0.62 miles

  • By car

    A 630 PARC DES EXPOSITIONS 4B At 1km / 0.62 miles

  • By train

    GARE ST JEAN At 10km / 6.21 miles

GPS :44.890755, -0.565941

Companies

  • FORD 5.0 km / 3.13 mi
  • LE GAN 0.1 km / 0.06 mi

Your meetings and events

Meeting@Novotel: when meeting equals success. No matter what type of meetings you organize, let our teams help increase your chances of them being a success.Through years of experience we have developed a real expertise in organizing meetings with a customized service and personalized advice.Discover our 12 connected and user-friendly meeting rooms, 600 m2 of modular, practical and well-lit spaces to suit your needs and able to seat up to 150 people.

Room descriptions and layouts

12 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • Overhead projector

  • High speed transmission line

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

GourmetBar by Novotel

Type of cuisine: French

You don't need to be our guest to dine! Join us at our main bar and large tables, or chill in the sun on our terrace facing the lake, and of course, try one of our homemade locally-inspired dishes.

BAR

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Bordeaux Lac

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,462 reviews

TripAdvisor Rating 4.0/5

1,566 reviews

Very well located

Customer review rating 4.5/5

Adlene Families - 29/08/2021 Confirmed reviews ALL

Awesome location (close to the lake), excellent staff, very nice and clean rooms, nice swimming pool, large free and fenced parking. Breakfast was good but was, in our opinion, lacking of non-sweet stuff (such as vegetables or salad).

Not a 4 stars

Customer review rating 3.0/5

Emily Families - 29/08/2021 Confirmed reviews ALL

Comfortable room, but extremely noisy doors and cleaning team that would knock on your door even before 8 am or even go inside even if the do not enter sign was hanging outside. There was no control at the breakfast so pretty much anyone could eat there even if they hadn’t payed. There were almost no options for a healthy breakfast since fresh fruits were quite limited and poor variety. No vegan options for spreads or vegetables/salad only lots of fatty pastry and dairies. The breakfast was usually packed with people and the safety measures completely forgotten. Again, none to check on that The restaurant quality was unstable. I had 3 dinners there and the quality of the food was completely different. The 3 time I ate there the food was drowned in oil and elements that would be part of the dish were missing. In addition, I’m pretty sure they were microwaving some things such as the brownies. The swimming pool was far, really far from what was represented in the pictures. There was also no control regarding capacity and for my whole 10 days stay it was crowded and kind of dirty. The fitness center was not cleaned, not even once during my stay. They had this procedure in place were only one person was allowed in at the same time and you had to get the keys in the reception, however for 4 or 5 times that I got the key I had a surprise at the fitness room, either getting there and it was already being used or people coming in while I was exercising because they could open the door with their room key and completely ignored the information by the entrance of the room. There is more things about my stay but they were minor compared to what was described. I will not recommend this hotel and most likely warn people about this.

Outside the city, quiet in a hotel park near a lake

Customer review rating 3.5/5

Hexadata Families - 22/08/2021 Confirmed reviews ALL

Grand fenced and free parking. The hotel has a large number of rooms. The rooms are spacious and comfortable beds. However, the hotel must be refreshed in the walls of the bathrooms and toilets. The coating and the painting are scaled. Swelling probably due to a waters damage of the upper floors. It would be nice to remove these traces of swelling on the walls. Sheets and towels are not recent, as well as transparent white curtains. The restaurant is good but very expensive. A bottle of wine (Chablis) at 42 euros. We did not go back. Finally, at that time of Covid-19 animals are allowed, including the restaurant. Some allow themselves to play their dogs in the sofas of the restaurant without anyone reacting. Traces of paws on the white couch. The staff do not wear the mask on the nose and mouth. Very often, only the mouth is covered especially at the reception. Some customers do not wear the mask. At the reservation level, we were immediately debited. So we were 2 adults and two children. We booked 2 rooms. As we had already debited on our reservation on an adult formula of 4 adults, the two children paid the adult tourist tax on 9 days. Sincerely, we would not be ready to come back to this hotel.

Customer review rating 5.0/5

Q. Families - 22/08/2021 Confirmed reviews ALL

Nice place and polite staffs

Too far from center

Customer review rating 3.5/5

Aurelie Families - 21/08/2021 Confirmed reviews ALL

Overall it was just fine. I found the place average for a 4star hotel and not adapted to a family trip.

Customer review rating 2.0/5

S. F. S. Couples - 11/08/2021 Confirmed reviews ALL

Overally I was dissatisfied with the experience that I had with this hotel. There was an spider on the window and it was a lot of spider’s web and ants on the window! I did not feel safe to open window and use the fresh air. Also there was no power socket close to the bed. In general, I expected much better comfortability and convenience while I the price that paid was high.

Dear S., Thank you for taking the time to tell us about your experience at the Novotel Bordeaux Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damien B Sales manager

No available table for dinner

Customer review rating 2.0/5

Emer N. Families - 09/08/2021 Confirmed reviews ALL

We arrived from Ireland travelling with a 12 year old child. We checked in at 21hr. We were told the restaurant last order was 22hr. When we went to the restaurant at 21.15 we were told they could not accommodate us as they were too busy. We had to leave the hotel in an area we did not know to find something to eat. Totally unacceptable especially when travelling with a child.

Mr. N., Thank you for taking the time to write to us following your stay at Novotel Bordeaux Lac. Our team is eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. I approached our catering manager with whom you were able to discuss the evening of your arrival. Indeed, the restaurant was full on the evening of your arrival at 9.15 p.m., we did suggest that you wait so that we could notify you once a table becomes available. Taking into account the fatigue accumulated by you and your children during your trip and so that you can have dinner quickly and then go to rest, we have suggested restaurants in the surrounding area as a second solution. I am sincerely sorry that there was a misunderstanding in our exchange, and hope to have the pleasure of welcoming you again so that you can discover our restoration services. Best regards

Well located, however Covid related hygienic mesures to be improved in the restaurant

Customer review rating 4.0/5

J L. Families - 08/08/2021 Confirmed reviews ALL

Table in restaurant was not really clean, nobody from staff around to tell people to correctly put on their masks, for breakfast these great singleuse tweezers to take the bread were a bit hidden and nobody around for explaining the measures, so most clients touched everything with their hands... Nobody using desinfecting liquid.

Good stay

Customer review rating 4.5/5

Joanna Families - 05/08/2021 Confirmed reviews ALL

We used this Novotel as a stop when traveling from Spain to Belgium. Perfect choice ! • Nice clean room with a good shower. Very comfortable bed. • Very friendly stuff. • Yummy breakfast which we had on the terrace. • The menu of the restaurant looks good but we could not tray due to late arrival The location is perfect for the car holiday travelers. • Close to the motorway but far enough to be quiet. • Close by there is a shopping center with reasonably priced petrol station where you can as well do quick wash of your car and check your tires before hitting the road again. We always say that we will stay a bit longer to discover Bordeaux , maybe next year :)

Overpriced restaurant

Customer review rating 3.5/5

Anonymous Families - 02/08/2021 Confirmed reviews ALL

Due to poor weather we opted to eat at the hotel restaurant. Food was well overpriced and far below average in terms of execution. Service was below standard also, with drinks ordered and charged, but never served out. Kids menu promised Disney water bottle, which wasn’t available. Need I say more?

Welcoming staff & very pleasant stay

Customer review rating 5.0/5

Jk L. Friends - 31/07/2021 Confirmed reviews ALL

Despite of a couple of problems we had on the day of our arrival, we very much enjoyed our 1-week sojpurn. We'd like to take this opprtunity to thank the receptionist who so courteously called me on the day we were dued to arrive just to double check on our room preference, the entire F&B staff as as well as the chambermen/maids who saw to upkeeping our rooms thoughout our entire stay. We will definitely come back for our future visits to Bordeaux. Many Tanks to all & stay safe.

Well located

Customer review rating 3.5/5

Abel Families - 23/07/2021 Confirmed reviews ALL

Bed was little be strong for me.

Nice hotel, great staff

Customer review rating 5.0/5

Ian B. Families - 11/07/2021 Confirmed reviews ALL

This hotel is in a beautiful location by the lake. We used it as a stop over on route to our final destination and would have been happy to stay longer. The staff were great from check in to check out. The hotel itself is well looked after and looks to have been modernized in recent years. We stayed as a family in one room with a friend in the adjoining room, it’s was great they could keep us together. We took breakfast and found this to be well stocked even though we were there towards the end. Obvious COVID procedures are in place. I’ve seen others complain about this but can only imagine that is because people did not follow the rules, the hotel has done everything they can to make this safe.

Busy hotel at the Bordeaux congress centre

TripAdvisor rating 3.0/5

474alexeye Family - 13/10/2019 TripAdvisor review

Breakfast is served till 9:30 during the week and until 11:00 on weekends. Air-condition in the room was just a ventilation. Avoid rooms with windows to the restaurant: loud parties can be held till midnight and even later. 20 minutes to Bordeaux city centre by tram, which stop is just a short walk away from the hotel.

Nice hotel, good location

TripAdvisor rating 4.0/5

KoenV1682 Couples - 02/09/2019 TripAdvisor review

2nd time in the hotel, executive rooms are good, just ask a high floor or not close to the terras when in summer ... otherwise you can have some noise in the evening. Hotel is nicely situated, next to a tram stop that has a direct line to the center of Bordeaux

Convenient but average hotel.

TripAdvisor rating 3.0/5

julieandmurray Couples - 26/08/2019 TripAdvisor review

The staff are very helpful and smiley but.... our room was portly maintained and a disappointment. Housekeeping staff did not replenish tea/coffee/water and our bottom sheet on the bed barely covered the mattress. At dinner th first night, 4 of the 7 main meals were not available so we ate elsewhere and continued to do so for our 3 night stay. Breakfast was OK but naturally. Use with so many families staying at the hotel.

Convenient and comfortable

TripAdvisor rating 4.0/5

Paul C Family - 25/08/2019 TripAdvisor review

very comfortable. Good buffet breakfast. Good TV. Convenient for tram into Bordeaux. Room a bit small. More lifts would be useful. Disappointing restaurant for evening meal with not much choice as all the food was quite 'fancy' and we would have preferred something plainer. However, there are other restaurants within walking distance. Useful city map provided

OK, not great, too far from anything. Middle of NOWHERE!

TripAdvisor rating 3.0/5

windycity55 Solo travel - 05/08/2019 TripAdvisor review

Chose the Novotel because it was 108* in Bordeaux and needed A/C in a BIG WAY ! Liked the idea that it was a walk from the tram (3 min at most), and had a POOL ! I'd been in Bordeaux a week and needed to cool off. I didn't realize how in the middle of NOWHERE this place is. IF you are working at the Palais du Congres or the Exhibition place, fine. Otherwise, unless you live in Bordeaux and just want a pool for the kids, forget it. Find another place. The hotel workers were nice. Front desk - day shift, very nice. Restaurant workers VERY NICE. I spoke no French, and yet they were always very helpful. BREAKFAST - note. I PAID for breakfast (which is a limited buffet style: eggs, pastries, some meets, cereal, fruit, cheese), but I don't know why I paid, since no one asked and every morning it seemed everyone in the hotel ate breakfast there. It was packed every morning. I stayed 1 week, which was TOO LONG.

Heaven on earth.

TripAdvisor rating 5.0/5

filipenels Couples - 04/07/2019 TripAdvisor review

Very helpfull and friendly staff. Excellent room. Top breakfast. Great outside pool. Close to public transport. Children friendly. Secured parking space. Near the Lac and footballstadion in a quiet neighbourhood.

Good stay Bordeaux lac

TripAdvisor rating 4.0/5

Plavi S Couples - 25/04/2019 TripAdvisor review

Great place to stay , excellent location. Rooms a bit small but adequate. Hotel staff very friendly and supportive. Rooms clean. Hotel restaurant food on good side, breakfast selection solid. Our only negative comment would be on the quality of the bedding, for 4 star hotel it should be of a better quality, for some reason we felt too warm in the bed believe to be the actual feeling of the pillows and bedding. could be on the better side.Everything else was fine and would stay again due to friendliness of the staff and location.

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