Novotel Nancy

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Novotel Nancy 4 stars

Customer review rating (ALL Rating) 4.4/5 1,050 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Comfortable rooms decorated in earthy, neutraltones. Free WIFI throughout the hotel

  • 11 meeting rooms for your conferences and seminars

  • GourmetBar: Enjoy our signature dishes!

  • Outdoor swimming pool heated to 28°C with sunny terrace

  • Direct access to the city center (bus line 4)

Hotel location

Novotel Nancy

2 Rue du Vair
54520 LAXOU
France

  • BUS LIGNE 4:  4 Mouzon

  • TRAM LIGNE 2:  2 Champ le boeuf

  • By plane

    NANCY At 13km / 8 miles

  • By helicopter

    NANCY ESSEY At 15km / 9 miles

  • By car

    NANCY CENTRE-LAXOU At 1km / 0 miles

  • By car

    NANCY-GENTILLY At 2km / 1 miles

  • By train

    NANCY VILLE At 6km / 3 miles

GPS:48.695409, 6.124416

Companies

  • AUCHAN 1 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Cachette

Enjoy the delicious dishes prepared by our Chef in a real secret garden, indoors or on our sunny terrace in summer. Gourmet up-to-date recipes, dish of the day; all you need for a wonderful experience.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Nancy

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,050 reviews

TripAdvisor Rating  4.0/5  952 reviews

Ok

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Overall it's OK but my experience could have been way better. 1. When I checked in, the cleaning was still going on in my room, I had to wait for the lady to finish. 2. The hotel is ongoing renovation so the halls were ugly with plastic on the floor 3. The pool was supposed to be heated, it wasn't On the good side, the personnel is friendly, the breakfast (buffet) is excellent, I could charge my electric car in the parking.

All around good quality

Customer review rating 4.0/5

Bodwin Families - Confirmed reviews ALL

Even though there was construction/renovation going on in the hotel the noise levels were minimal. Also the rooms seem very well isolated.

I am satisfact.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

I enjoyed, as in the past, the quiet and familiar atmosphere provided. However, I have to observe that at my arrival at 12:30 a.m. the restaurant was already closed and the pizza I eaten at the bar was too salty. The dinner at the restaurant in the evening and the breackfast were satisfactory.

Could be better

Customer review rating 3.0/5

Pjotr Business - Confirmed reviews ALL

In general all ok but the room temperature was uncomfortable, even with the window wide open it was impossible to cool the room down enough to comfortably sleep.

Comfortable

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great stay, just dinner is a bit too expensive for what you get

cold room

Customer review rating 3.0/5

Vincenzo Families - Confirmed reviews ALL

the overall experience suffered by a room (219) that was cold and the heating did not work properly

Good location

Customer review rating 2.5/5

Elmar Families - Confirmed reviews ALL

We stayed for one night with 2 kids on our way to wintersport. Location was good, close to highway. Breakfast was good as well, staff friendly. Unfortunately our hotelroom smelled of sigaret smoke, bad experience. We won't advice this hotel because of that.

Dear ELMAR K., Thank you for taking the time to tell us about your experience at the Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you had told us this inconveniance, our team would have changed your room directly in order to provide you the satisfaction you deserve. We hope to have the chance to welcome you in better conditions, espacially with all the news rooms we will get. Kind regards, Raphaëlle SALVADOR Assistante Responsable Hébergement Novotel Nancy Ouest

Customer review rating 4.5/5

Firths Families - Confirmed reviews ALL

Great staff ideal stop over Pierre was fab Will stay again

Convenient location and good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Decent rooms. Convenient access with noce parking

Warm welcome and good EV chargers

Customer review rating 5.0/5

David Couples - Confirmed reviews ALL

We arrived with only 8 km range left on our electric car, on a cold, foggy night. The hotel welcomed us, attached our car to one of their chargers, and provided a comfortable room and a good dinner. Highly recommended.

Comfortable, friendly and helpful

TripAdvisor rating 5.0/5

David-in-Kent-UK TripAdvisor review

We arrived at the Novotel, Nancy with only 8 km range left on our electric car, on a cold, foggy night. The Reception desk welcomed us, connected us to one of the chargers in the hotel parking, and sent us off to a comfortable room. Later we had a fine dinner at the hotel restaurant. A very family-friendly atmosphere. Highly recommended.

Dear David, All the team is delighted to read your commentary relative to your stay in Novotel Nancy. We are so glad that you enjoyed our whole hotel. We will be pleased to welcome you another time when you will pass next to Nancy.

Average

Customer review rating 1.5/5

Mf_paris Families - Confirmed reviews ALL

Quality of the room way below our expectations (smelling awkward, very small for 4...) equipment very limited. Only good thing are the breakfast and most of the young persons in charge of reception and bar.

Dear MATHIEU F., Thank you for taking the time to tell us about your experience at the Novotel Nancy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raphaëlle SALVADOR Assistante Responsable Hébergement Novotel Nancy Ouest

Good on all points

Customer review rating 5.0/5

Isabelle Families - Confirmed reviews ALL

Good room, good service, parking, nice breakfast and restaurant.

frustrating

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

We asked for two cribs during booking, requested at least one during check in online and got a room without one. We had to ask extra for it and the receptionist asked is if we had asked for it during booking. Breakfast buffet had sliced cheese missing, which is kids friendly. Only hot chocolate from the machine, no milk and chocolate powder available.

Nice stopover at family room

TripAdvisor rating 4.0/5

DKriyani TripAdvisor review

It's good to have a family room with 2 single bed for our 2 big kids (young adult). Wifi is important for us, and we are happy with the connection during our stay here. A basic breakfast, a clean room, and parking space are good points why we choose this hotel. Thanks for the hospitality. Keep up the good work.

Quiter ok

TripAdvisor rating 4.0/5

macvocal Couples - TripAdvisor review

In spite of the fact that extensive exterior construction work is taking place, the interior was impeccable. The bar-restaurant-lounge area is very interesting and inviting. For one very rare occasion, we found the personnel a bit under the usual welcoming attitude we found any Accor Hotel establishment. Alsom be careful not to serve the (red) wines at too warm a temperature.

Dear macvocal, Thank you for chosing Novotel Nancy Ouest for your stay in Nancy. We are sorry that the welcoming attitude was under your expectation, and we promise it won't happen again. We hope to proove you this very soon ! Sincerely,

Unsatisfactory

TripAdvisor rating 2.0/5

gabriellasilvano2 Families - TripAdvisor review

We chose the hotel for its location near the motoway , and that was the only thing which I appreciated it for, together with the kindness of the personnel at the reception. As for the other things, it was a disappointing experience. First, the room was small and the extra bed was uncomfortable. Secondly, dinner was unsatisfactory, both for the service and for the food. Whatsmore, it was way too expensive just like the whole staying

Very conveniently located hotel

TripAdvisor rating 4.0/5

johannav777 Couples - TripAdvisor review

Travelling from the South of France to the North of the Netherlands and need a stopover? This is a good place for a stopover. Within minutes of the motorway. Easy check-in and check-out. Good dining options and great breakfast buffet.

One to avoid

TripAdvisor rating 2.0/5

Martin F Couples - TripAdvisor review

Don't bother coming here if you expect to dine or have a decent breakfast. It's a normal Novotel but incapable of handling a fairly full number of guests and definitely not value for money. It's OK for a stopover provided you bring your own food and don't expect the staff to do their jobs.

Clean and quite

TripAdvisor rating 5.0/5

SteaninM Couples - TripAdvisor review

I enjoyed staying in this hotel with outdoor swimming pool and a large terrace with a bar restaurant. There is also a large free parking. The Wifi is fast and free. The rooms are clean. The breakfast is quality good food.

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