Novotel Nantes Carquefou Hotel 4 stars

Customer review rating 4.3/5 3,513 reviews

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Novotel Nantes Carquefou
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+ 19 Services

Hotel extras

  • Outdoor pool, fitness room and play area

  • Stade de la Beaujoire and exhibition center 10minutes away

  • 9 meeting rooms for your conferences and seminars

  • Bar and restaurant with terrace

  • Spacious, comfortable rooms with free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Leisure and activities
  • Outdoor heated pool
  • Hard tennis court (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Nantes Carquefou

4 Allee des sapins
PA Antarès Belle Etoile
44470 carquefou
france

Tel: +33228094444

Fax: (+33)2/28094454

Check-in from 15h00

Check out up to 12h00

  • By plane

    NANTES ATLANTIQUE At 25km / 15 miles

  • By boat

    CHERBOURG At 320km / 200 miles

  • By boat

    ST MALO At 179km / 111 miles

  • By helicopter

    NANTES ATLANTIQUE At 24km / 14 miles

  • By car

    A11EXIT 22 CARQUEFOU At 2km / 1 miles

  • By car

    A83 E03 EXIT 23 At 5km / 3 miles

  • By train

    NANTES At 15km / 9 miles

GPS :47.283785, -1.455375

Companies

  • SYSTEME U 0.0 km / 0.0 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

12 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

We have 92 rooms, of which 66 are Superior and 26 are Executive, spread over the ground floor and first floor.

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 1 double bed and 1 single sofa bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Nantes Carquefou

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,513 reviews

tripadvisor

TripAdvisor Rating 4.0/5

550 reviews

Bad stay, I won't return anymore.

Customer review rating 0.5/5

D. B. Business - 05/02/2021 Confirmed reviews ALL

I choose Novotel as usual, as my customer was very close and services were really good. Here's why I give this rating: 1. Late check-out not possible, nor informed about it. I asked about late check-oud when I first came, I was said it is not possible, then that needs to be checked and that i will be called in the room that night - no call,no response. 2. second pair of blank room slippers. I asked next dat at the reception if I can have a second pair of room slippers (first ones were ripped, the bottom, but it was not visible). answer: "no, it's one pair per room" Very nice of you, for a customer which is platinum and comes often in your hotel. 3. Accessories available for customers I forgot a phone charger cable to my customer and I asked one at the reception. Answer: No, we don't have one. I did not expect this from Novotel.

Dear Mr B. D., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

Nice and restoring stay.

Customer review rating 5.0/5

Joelle Families - 30/07/2020 Confirmed reviews ALL

A very nice stay with a warm swimming-pool and a quiet peaceful night.

Dear JOELE H., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Nice swimming pool

Customer review rating 3.5/5

Belgian F. Families - 28/07/2020 Confirmed reviews ALL

Not always as friendly and efficient as it should be. Too big amount is reserved on our creditcard. 3 days later, after check-out, a part of it is still not released.

Dear JUDICA K., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Gols Status was not Observed

Customer review rating 2.0/5

Andre C. Couples - 02/02/2020 Confirmed reviews ALL

Unfortunately my gols status was not recognized any time: courtesy drink was not offered, no upgrade was given nor mentioned the reasons for not being upgraded and it was given most distant room .

Dear ANDRE LUIZ EVANGELISTA DA C., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe Réception

It was a pleasant stay. Breakfast was excellent

Customer review rating 4.5/5

Shaun Business - 04/12/2019 Confirmed reviews ALL

It was a pleasant stay. Nice and quiet location.Breakfast was excellent.

Dear Mr SHAUN R., We very much appreciate your comment regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk team

TOP

Customer review rating 5.0/5

P. Business - 17/10/2019 Confirmed reviews ALL

TOP

Bonjour Monsieur P., Nous vous remercions pour cet avis positif sur notre établissement. Au plaisir de vous accueillir de nouveau Bien cordialement, L'équipe Réception

Comfortable stay at a convenient location for accessing Nantes and surrounding areas

Customer review rating 3.5/5

Alex H. Couples - 25/09/2019 Confirmed reviews ALL

Comfortable modern executive room although the single sofa bed looked a bit basic when in the sofa position. On one day the tea / coffee items and complimentary minibar were not topped up when the room was serviced, although reception desk staff were quick to put this right when asked. I have been to this hotel many times before, and after years of not having a working gate for the parking, a new one has been installed. However it is shut very early (by 21:00 one night) and unlike in some places there is no keypad for returning guests to input an entry code so you have to buzz through to reception to be let back in. The main disappointment compared with previous years was that the evening menu in the restaurant has become more restricted, and there didn't appear to be the option to have lighter choices anymore, like an omelette or piece of smoked salmon, which always used to be good if you had had a main meal out during the day. Also the actual menu is now printed on much more flimsy pieces of paper than before.

Comfort with pool

Customer review rating 4.5/5

Pengwyn Couples - 04/09/2019 Confirmed reviews ALL

Enjoyed the hotel. It s situation close to Autoroute south ideal. Covered Pool was in excellent shape and staff most attentive and helpful

mr

Customer review rating 3.0/5

Eric Families - 08/08/2019 Confirmed reviews ALL

We are used to the Novotel branch. But this time we had a less better experience. At first we were welcomed in a very nice abiance. The receptionist was very kind and professional. But once checked in we went to the bar to have a drink. As our room and breakfast was already paid for we chose not to put any bill's on the room and paid for every consummation at the bar and restaurant. After we were served the waitress gave us the bill and we paid instantly by card. After half an hour suddenly some other guy came over with the same bill.. ? he never served us and we had no business with him. Strange that you can get out twice the same bill out of your till ... And what about this waiter ? We never aked him anything. Plus he wanted to know how we paid. As if he didn't believe us ... Later on we chose to eat at the restaurant. My daughter took the wok dish. She said it wasn't tasting well so I changed my dish with heir's. And I assure you she was right. You should try it yourselves. This was the most bad wok I have tasted in my life. No spices at all , the vegetables without any taste nor the chicken . Than there was the showers... The sealing is so low that if you are over 1.80m you have to sit down to get under the showerhead... We give the rating a 6 because the breakfast was fantastic. If that wasn't the case I would give the hotel a 3 on 10 ...

Great

Customer review rating 4.5/5

Olivier P. Business - 01/08/2019 Confirmed reviews ALL

Hotel meets the level of quality expected with the brand. comfortable, nice swimming pool. comfortable bed

first class friendly service provided

Customer review rating 5.0/5

A. Families - 26/07/2019 Confirmed reviews ALL

Hotel has improved over the years and buffet breakfast ideal

Redfern

Customer review rating 5.0/5

Redfern Families - 22/07/2019 Confirmed reviews ALL

We enjoyed our one night stay as a family.Staff were very attentive Room was clean.Meals very good.

Great place to stay

Customer review rating 5.0/5

Anne T. Couples - 24/06/2019 Confirmed reviews ALL

This was a great place to stay , the pool and the staff were fantastic!

Dear ANNE T., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Not sure all Standards are met

Customer review rating 3.0/5

Anonymous Friends - 23/06/2019 Confirmed reviews ALL

We stayed in this hotel while visiting a festival nearby. As a platinum I asked 2 x by mail for an early check in. Got 2 answers without any reference to my request. At the hotel at 1:30 we were told that there is no room available yet - only after telling that I‘m a platinum, suddendly there was a room available. The restaurant stuff is very competent and friendly. None of the 4 days the minimum expectation were met in terms of housekeeping. E.g. no Coffee and cups filled up. One day the room was open when we returned. This is an absolute no go! Our friends had the DND at the door every day and every day the room was made,. One day around 4 pm I asked to get the room cleaned after 5 seen that the room wasn‘t cleaned up to then and I was told that they wouldn‘t have any staff to do so - however the room was made once we came back. Overall this was a mixed experience and not sure we will get back to this place in the next year. Btw I booked 3 rooms for 4 nights.

Dear GUGLIELMO A., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe Réception

June brief visit

Customer review rating 5.0/5

Hugh Couples - 06/06/2019 Confirmed reviews ALL

Good parking, friendly check in, good clean room, great dinner & breakfast.

Dear HUGH W., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Fine

Customer review rating 4.0/5

Anonymous Couples - 22/05/2019 Confirmed reviews ALL

Nice hotel. Clean and Stylish bedroom. Didn't appreciate the fact that the water didn't drain properly in the shower (I stood in a puddle of water). Would have liked healthy options for breakfast. Staff well trained.

excellent service, impeccable rooms

Customer review rating 5.0/5

Chris S. Couples - 21/05/2019 Confirmed reviews ALL

calm clean everything for a perfect stay

Nantes overnight

Customer review rating 4.0/5

Richard P. Couples - 14/05/2019 Confirmed reviews ALL

Excellent hotel for overnight stop near Nantes, easy to find, good parking, quiet, clean, good value accommodation and food and efficient and friendly staff.

Dear RICHARD P., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Good stay, nice hotel, great food

Customer review rating 4.5/5

S Families - 28/04/2019 Confirmed reviews ALL

Service was excellent. Restaurant had really lovely food.

Dear STEPHEN M., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Mrs F.

Customer review rating 3.5/5

Anonymous Couples - 21/04/2019 Confirmed reviews ALL

Car parking good- no English television and no one could fix it. Helpful staff

Dear JANET F., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

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