Novotel Nantes Carquefou

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Novotel Nantes Carquefou 4 stars

Customer review rating (ALL Rating) 4.3/5 1,021 reviews

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Description

Hotel extras

  • Stade de la Beaujoire and exhibition center 10minutes away

  • 9 meeting rooms for your conferences and seminars

  • Bar and restaurant with terrace

  • Spacious, comfortable rooms with free WiFi

Hotel location

Novotel Nantes Carquefou

4 Allee des sapins, PA Antarès Belle Etoile
44470 CARQUEFOU
France

  • By plane

    NANTES ATLANTIQUE At 25km / 15 miles

  • By boat

    CHERBOURG At 320km / 200 miles

  • By boat

    ST MALO At 179km / 111 miles

  • By helicopter

    NANTES ATLANTIQUE At 24km / 14 miles

  • By car

    A11EXIT 22 CARQUEFOU At 2km / 1 miles

  • By car

    A83 E03 EXIT 23 At 5km / 3 miles

  • By train

    NANTES At 15km / 9 miles

GPS:47.283785, -1.455375

Companies

  • SYSTEME U 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL CAFE

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

12 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

We have 92 rooms, of which 66 are Superior and 26 are Executive, spread over the ground floor and first floor.

Our guest reviews

Our guest reviews for
Novotel Nantes Carquefou

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,021 reviews

TripAdvisor Rating  4.0/5  579 reviews

Not 4 star hotel, outdated

Customer review rating 3.0/5

Roxana Families - Confirmed reviews ALL

Very disappointed by the hotel and staff at reception. I have said I will be paying cash for the 2 nights stay and she charged us on the card a pre-authorisation of 2 nights plus 100euro deposit, which was only released today, after 8 days from our stay and when I asked was told it will be released straight away, No other hotel has done that type of charge.

not too god and not too bad

Customer review rating 2.5/5

Ralf S. Business - Confirmed reviews ALL

they put me with handicap into the second last room on second floor.

Dear RALF S., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe Réception

Convenient for a 1 night stay

Customer review rating 4.0/5

Maia Families - Confirmed reviews ALL

Hotel convenient for 1 night stop for a longer trip near to the motorway. Free car parking

Dear MARIA CHIARA C., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Staff was kind; room was clean and big enough for us four. We would come back. For dinner we had to wait more than we would have liked (20-30 min) especially late with two young kids and with a nearly empty room. If the room is on the first floor, there are some stairs to climb; pretty inconvenient with lot of luggage.

Dear DIANA P., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Very nice

Customer review rating 4.5/5

Ala A. Families - Confirmed reviews ALL

Great experience with the kids

Dear ALA A., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Bad stay, I won't return anymore.

Customer review rating 0.5/5

D. B. Business - Confirmed reviews ALL

I choose Novotel as usual, as my customer was very close and services were really good. Here's why I give this rating: 1. Late check-out not possible, nor informed about it. I asked about late check-oud when I first came, I was said it is not possible, then that needs to be checked and that i will be called in the room that night - no call,no response. 2. second pair of blank room slippers. I asked next dat at the reception if I can have a second pair of room slippers (first ones were ripped, the bottom, but it was not visible). answer: "no, it's one pair per room" Very nice of you, for a customer which is platinum and comes often in your hotel. 3. Accessories available for customers I forgot a phone charger cable to my customer and I asked one at the reception. Answer: No, we don't have one. I did not expect this from Novotel.

Dear Mr B. D., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

Nice and restoring stay.

Customer review rating 5.0/5

Joelle Families - Confirmed reviews ALL

A very nice stay with a warm swimming-pool and a quiet peaceful night.

Dear JOELE H., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Nice swimming pool

Customer review rating 3.5/5

Belgian F. Families - Confirmed reviews ALL

Not always as friendly and efficient as it should be. Too big amount is reserved on our creditcard. 3 days later, after check-out, a part of it is still not released.

Dear JUDICA K., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe Réception

Nantes on Business

TripAdvisor rating 5.0/5

Z5564AZphillips Business - TripAdvisor review

This hotel was clean and comfortable for a one night's stay. The buffet breakfast was good. The only downside is that it is not in the centre and there is little public transport to it. There are a couple of chain restaurants within a couple of hundred metres if it's restaurant does not provide what you want.

Dear customer, It's a pleasure to read your review and share your experience in our hotel. Hope we will have the opportunity to welcome you again soon to Novotel Nantes Carquefou. Best regards. From the team Novotel Nantes Carquefou.

Convenient but disappointing!

TripAdvisor rating 3.0/5

A121QPcolinc Friends getaway - TripAdvisor review

Whilst convenient for our trip (St Malo to Leon) the hotel appears 'tired' with broken electric gates to the inner car park (which have not been cleared in 12 months), weeds around the swimming pool and untidy gardens. If not a deep sleeper the noise from Macdonalds can be annoying. The staff are excellent and very helpful so the appearance seems like a management problem.

Dear guest, Thank you so much for taking the time and share your experience with us. We're sorry for the broken gate. It has been damaged by a delivery truck and it should be changed soon as possible. Hope we will have the opportunity to welcome you again soon. Best regards, Claudie MAUDEUX

Relaxed in Carquefou

TripAdvisor rating 4.0/5

agbird Couples - TripAdvisor review

We liked the Novotel in Carquefou just outside of Nantes. It was very quiet although close to major roads. The Staff were very helpful & kind. The room was very clean and well appointed. The only slight criticism was the breakfast and the way it was administered.

Dear Guest, Thank you so much for taking the time and share your great experience with us. I'm very happy to hear that you enjoyed your stay with us and you found our room clean and comfortable. I hope we will have the opportunity to welcome you again soon. Best Regards, Claudie MAUDEUX, Directrice

Holiday

TripAdvisor rating 5.0/5

lynne_nield Families - TripAdvisor review

We were travelling around France on a day day tour and stayed at Novotel Nantes as one of our stops. The hotel was good and the breakfast was excellent, the rooms were clean and tidy. The weather was hot and very pleasant to see some sunshine.

Some maintenance needed

TripAdvisor rating 3.0/5

arti273 Families - TripAdvisor review

We stayed in this hotel last year when everything seemed new, clean and modern. This year it was quite noticeable that the hotel was in need of some repairs. The sofa bed had a broken slat that meant we had to remove the mattress and put it directly on the floor. The housekeeping left the room clean but the light bulb in the toilet was broken, there were no tissues in the bathroom and the quantity of tea, coffee and particularly portions of milk was the worst I've seen in any hotel. Finally, the striped carpet going down the stairs is very dangerous, it's difficult to see the edge of each step as it all merges into one. I fell last year, badly spraining my ankle. I thought it was my fault at the time but having been back I can see how I misjudged the steps. The positives were the staff were friendly, the breakfast is good and it is a quiet hotel so a good nights sleep can be had. The parking is secured by a high gate and fence at night, so we felt happy to leave our bikes attached to the car. Without these positives I'd rate this hotel Poor for the negatives mention above. We'll be back in two weeks on our return trip, so we'll get a second chance to judge everything.

AS Oct. 1013 - Nantes

TripAdvisor rating 5.0/5

Alain S Business - TripAdvisor review

Confortable and quiet rooms. Good access to wifi. Nice swimming pool (during season) Diligent service. With smile. Could perfectly fit for couples. Check out may take 5-10 min if in rush period. Cosy bar area.

Great hotel

TripAdvisor rating 5.0/5

Nomadic-Jones Families - TripAdvisor review

Great location as an interim stopover for onward travel or for exploring Nantes. Extremely welcoming staff, friendly and helpful. Plenty to do outside if sunny - table tennis, swimming pool and lots indoors if wet - free use of computer, kids corner, Xbox etc.

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