Mercure Chamonix Les Bossons Hotel

I simply don’t have the time nor the inclination to even explain my « experience », in the hope of improving your staffs attitude.... All I will say is Margot or what ever here name was needs severely educating and could also benifit from a personality transplant! After being told by her that my bank card (which happens to be a Black millionaires club card), would not work (not that she did not accept it... but that it WOULD be declined...) I had to INSIST that I wished to try it before one of my other cards... she was unbelievable rude and shouted at me... it will not work! I ignored her... I used my desired black card and “as if by magic” it worked.... Not even a sorry from the girl was said to me.... This is completely unacceptable and to be honest nothing but ignorance...

Lovely hotel and wonderful location. I have stayed many times. But this time I met a completely useless, lazy and incompetent reception lady. Cassandra I think. She and the young assistant NEVER smiled and was unable to help me. USELESS. Bar and restaurant staff excellent. Shame....

Horrible

great food and particularly beautiful room in a chalet atmosphare...

Leisure travel. Technical stop. No expectations. Dinner very good. Hotel to be renewed. Corridors at ground level totally scratched. Painting in the rooms very dark and poor lighting. Didn't like at all to see dogs in the restaurant area. I like animals but not where foods and drinks are served. No excuses.

We have been staying at the hotel for 3 nights during the Christmas holidays and left before the 3rd night as it's nothing to do in the area if you have no car. In our opinion the experience was poor for a 4-stars hotel. The building overall is required renovation, despite the bathroom in our room was refreshed. The sauna is pretty old and also needs to be refreshed. There is no sound protection made so you can hear clearly from the hallway what happens in rooms. It was a pity the hotel has almost no connection with Chamonix city center. It's just a couple of buses (5 times a day, no strict schedule) and a train (once an hour) going to the city, all the stations in 15 minutes away from the venue. And you need to walk all the way along a road (no pedestrian zone is provided).

Breakfast was great, but I'm sorry to say that the rest of the stay did not meet our expectations. There were numerous issues we brought to the attention of the front desk and management and nothing was done about them. None of these were over-the-top requests, they were all very basic, such as fixing whatever was causing a high pitched whistling sound in our room that seemed to be caused by the HVAC or plumbing systems, yet no one even attempted to do anything about these issues. My wife was bed-ridden on New Year's Eve due to a severe injury suffered on the ski slopes when her snowboard instructor fell on her and cut into her leg down to her bone with his snowboard, and we were told that there was no ice in the entire building that she could use per her doctor's instructions to ice the wound. We were also told that there was no room service on NYE and our only option for dinner was to go to the hotel restaurant. I attempted to book NYE dinner before the 1830 deadline posted by the hotel and was told that dinner was no longer available and we requested it too late. I went to speak to the restaurant manager and explained our unfortunate situation was told that they would not accommodate us and therefore we had no food option other than for me to go out and bring back sushi from an outside vendor. This is totally unacceptable and we expect better from an Accorhotels venue. I travel often for work and have stayed at many of your hotels from Sofitel to IBIS to Mercure, and never expected such an inconsiderate experience. Additionally, the accommodations were in great need of a renovation and not accurately depicted online. The bathroom was obviously renovated, so someone at the hotel is aware that the accommodations are old and in need of an upgrade. The rest of the room needs that same treatment. There were no towels provided down at the pool area, lockers required a euro to use them but we weren't told this in advance so we were down there without any change on us when lockers should be provided free of charge, and the "hot" tub was maintained at a barely warm temperature. Additionally, the parking lot was not cleared of snow which turned to ice quickly a day after it snowed. This was never cleared and no salt or sand was put down, making the walk down the stairs to our car very dangerous. You had elderly customers, many children there, and my wife is pregnant. However no one seemed to care about anyone's safety here. Totally unacceptable.

Overall a pleasant stay. The bar area was a little noisy with gametables

My stay was very transactional

The hotel is nice, rooms are well decorated, location is good, staff is friendly. Not really up to normal Mercure standard in my opinion, but slightly cheaper so price wise it is worth the money. Breakfast was a bit poor. Overall opinion is positive and I would recommend the hotel for people who are looking for a hotel in this price range.

Vanya if I remember well didn't do a check in properly. As my boyfriend and myself are in Hospitality business as well we can see this. He didn't explain how the hotel is functioning and when we arrived in the room there wasn't any menu for the room service or for the breakfast in bed. On Sunday morning we were woke up by someone coming in the bedroom without knocking. The safe locker broke up and locked itself on safe mode which is when someone is doing 3 wrong passeports I guess but we were out for the day so this is also strange. For the breakfast in bed of Saturday the bread was from at least the day before, it was hard. I think the price is expensive knowing that when we arrived of Friday the pool was closed (but we knew about that and the opening was Saturday) but on Saturday the sauna wasn't working either and we weren't aware of that. Also, when we arrived at the spa it was really peaceful we were 3 couples but a family with 4 kids (from 2 to 15 years old) came and disturbed the whole thing shouting, splashing around and coming IN the Jacuzzi (which is a 2 or 3 seats) while another couple was inside and the parents did NOTHING. To enhance their reputation the hotel could be more careful about those small details and react faster when something is not working. and moreover they could put the prices a little bit lower considering the situation of the spa. I really wouldn't recommend the hotel or come back there. The only 2 persons here who are doing a good job is a young and blond girl who was really helpful for the ski rental and the head receptionist.

We felt really well treated and we enjoyed the size and amenities in the room. The hotel was clean and in spite of the freeze outside we felt rather warm

Good stay, the hotel has potential. The view on Montain is amazing. The restaurant is very good. Some point to really really improve : the swimming pool: - the water is way too cold. It has been said at the reception that it is at 27degrees, it is clearly below. Everybody is complaining of ir, even on TripAdvisor. The water of the jaccuzi is kind of ok, but its water stream is cold ! I have never seen so cold water in an Accor hotel... Which is not cool when getting back from cold outside... The sauna was broken ( like this for months according to TripAdvisor)... - the personal at the breakfast could be a little more polite and less rude. It would have been great to get a shower instead of bath. The room was nice and quiet, i like the redesign of it. The bed was very confortable ! I wish to use my drink voucher for a cocktail but it is restricted to too few choice. Overall good stay with area of improvement.