Novotel Dijon Route des Grands Crus Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 5,372 reviews

ALLSAFE approved hotel

Information message

Novotel Dijon Sud
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+ 22 Services

Hotel extras

  • Bar and restaurant with covered terrace and view of the swimming pool

  • Restaurant and wine bar with regional wines, with terrace

  • Charging terminals for electric vehicles

  • Outdoor swimming pool, children's activities and large park

  • Departure point for the Route des Grands Crus, close to the motorway

Hotel location

Novotel Dijon Route des Grands Crus

11 route de Beaune
11 route de Beaune
21160 marsannay la cote
france

Fax: (+33)3/80515901

Check-in from 12h00

Check out up to 12h00

  • DIJON - MARSANNAY:  2 / 15 CHAMPAGNE HAUTE

  • By plane

    AIRPORT LONGVIC At 6km / 3.73 miles

  • By plane

    LYON SAINT-EXUPERY At 200km / 125 miles

  • By helicopter

    DIJON - LONGVIC At 7km / 4.35 miles

  • By car

    DIJON SUD At 3km / 1.86 miles

  • By train

    DIJON At 7km / 4.38 miles

GPS:47.279338, 5.007395

Companies

  • CARREFOUR 8.0 km / 4.97 mi
  • CEAT 4.0 km / 2.49 mi
  • CERMEX 15.0 km / 9.32 mi
  • CHOCOLATERIE BOURG 8.0 km / 4.97 mi
  • FOURNIER LABORATOIRE 0.5 km / 0.31 mi
  • GRDF 8.0 km / 4.97 mi
  • INEO ENERSYS 7.0 km / 4.35 mi
  • JTEKT AUTOMOTIVE 8.0 km / 4.97 mi
  • LABORATOIRES URGO 1.0 km / 0.62 mi
  • PLASTO TECH 4.0 km / 2.49 mi
  • SANOFI WINTHROP 8.0 km / 4.97 mi
  • SCHNEIDER ELECTRIC 8.0 km / 4.97 mi
  • SPPH 8.0 km / 4.97 mi
  • SUNDSTRAND 3.0 km / 1.86 mi
  • TETRA PAK 4.0 km / 2.49 mi
  • TPC AVX 7.0 km / 4.35 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Les Climats - Brasserie Maison

Eat how you want when you want. Simple, healthy and tasty cuisine. Catering available at all times of day to satisfy your appetite. Enjoy a moment of escape in the restaurant, terrace, bar or in your room

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkWith the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Elegant, contemporary, spacious and very welcoming with every comfort for family stays or a peaceful business stay. Single beds or double queen size bed, two bunk beds or a sofa bed for two children. Located on the ground floor, with contemporary details and refined décor. Very welcoming, for cocooning stays or relaxing after a business day. Double bed, Queen size with sofa bed for one person.

Our guest reviews for
Novotel Dijon Route des Grands Crus

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,372 reviews

TripAdvisor Rating 3.5/5

231 reviews

Overall

Customer review rating 2.5/5

Huw Couples - 12/01/2022 Confirmed reviews ALL

As always comfortable room and a good dinner. Breakfast was not to usual standard - COVID? And I was charged twice

Dear WILLIAM HUW J., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to know more about your double charge, maybe it is a systme error, and I would like to arrange that with you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clémence Beaufrère, reception manager.

Practical and goed for this type of hotel "in itinere"

Customer review rating 4.0/5

David B. Families - 10/01/2022 Confirmed reviews ALL

Good for this type of hotel "in itinere" but is becoming older for a 4 stars. I have been several time and it is practical. Late arrival is also welcome.

Dear DAVID B., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clémence B., reception manager.

room not clean!

Customer review rating 1.5/5

Anonymous Families - 04/01/2022 Confirmed reviews ALL

the room was very dirty, even on the curtains stains from vomit. worst Novotel experience every, looked like a F1. No place at the restaurant for dinner, a reservation was required (this is new to me). Room service means, i need to order at the bar and pick up food when ready?!? But worst the room was really dirty!

Dear Ivo, Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We stay at your disposal. Best regards

"Well located", "Good stay"

Customer review rating 5.0/5

D.... Families - 30/12/2021 Confirmed reviews ALL

"Well located", "Good stay"

Dear DANIEL B., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémence B., reception manager.

Room was too hot

Customer review rating 3.0/5

Anonymous Families - 26/12/2021 Confirmed reviews ALL

Our room was very hot, so we immediately opened the window and turned on the air-conditioning at a low temperature. Nevertheless, the room stayed much too hot all night (in winter!) so we barely slept. The dinner was quite good, although the swordfish was rather salt. Breakfast was worse than we are used to at Novotel, with no scrambled eggs, bacon and an otherwise limited selection. The quality of most items (except the croissants) was good.

Dear LUUK V., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clémence Beaufrère, reception manager.

A good place to stay

Customer review rating 4.0/5

Barbara Families - 25/12/2021 Confirmed reviews ALL

A good place to stay on our way to Italy. Overall satisfied, just a few things we wanted to point out: there was no toilet brush and there were only 2 towels for us 3. Usually the sofa bed was opened for our son and this time it wasn’t.

Dear BARBARA B., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The entire team at the Novotel Dijon Route des Grands Crus wishes you the best for 2022. Clémence Beaufrère, reception manager.
Customer review rating 5.0/5

Anonymous Couples - 21/12/2021 Confirmed reviews ALL

Super serviable

Bonjour Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Dijon Route des Grands Crus Hotel . C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. A bientôt, Clémence Beaufrère, Chef de réception.

Comfortable room, poor food

Customer review rating 2.5/5

Roger Couples - 20/12/2021 Confirmed reviews ALL

Pleasant staff and comfortable room. Dinner was poor. The fillet steak in particular was almost inedible and impossible to cut since no steak knife was provided. Even though we were in Burgundy we could not buy local wine by the glass.

Dear ROGER M., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus Hotel . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clémence Beaufrère, reception manager.

Improving But Still Needs Work

Customer review rating 3.0/5

Cjs Business - 14/11/2021 Confirmed reviews ALL

I believe this visit was much improved over the last in June of 2021. The staff were cheerier, better trained and more responsive. The building needs a refresh and some maintenance is due. In Room 231, use of the shower resulted in flooding on the floor because the drain was blocked.

Dear CHEN S., Thank you for your comments following your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure these comments will serve as an encouragement to all of our staff as we strive to continually improve the quality of our services. We are aware that we still have to improve and we are working every day for this. We thank you for your understanding. Thanks again for sharing your experience, and we hope your next visit will be as enjoyable as the last. Sincerely, Clémence Beaufrère, reception manager.

Nice low rise building

Customer review rating 5.0/5

David W. Couples - 12/11/2021 Confirmed reviews ALL

Very agreeable overnight stop, made to feel welcome by all the staff we had contact with.

Dear DAVID W., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémence Beaufrère, reception manager.

Not value for money

Customer review rating 3.0/5

C C. Couples - 11/11/2021 Confirmed reviews ALL

Rooms are okay. Small bed for two. We asked for a room closer to the exit/entrance as we had two dogs, nothing available. Dinner wasn’t very good at all. In the morning garden taken over by workers and leaf blowers. The only good thing was the breakfast.

Dear IOLANDA C., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clémence Beaufrère, reception manager.

Good location

Customer review rating 4.0/5

Linda W. Couples - 10/11/2021 Confirmed reviews ALL

Welcoming entrance eating areas. Staff pleasant and very welcoming

Dear LINDA W., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémence B., Chef de réception.

Very good short stay.

Customer review rating 4.5/5

Hakan H. Couples - 07/11/2021 Confirmed reviews ALL

”Check-in worked well. The man knew his job but he was not friendly, far to formal for this role. Room very good and food at the restaurant super. The staff at the resto very friendly but totally disorganised and seemed not very professional. Ex. I odered a dessert and after twenty minutes I was informed that they did not have it!? Amazing! No attempt to find another alternativ or to compensate.

Dear HAKAN H., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémence Beaufrère, reception manager.

Super Novotel

TripAdvisor rating 5.0/5

CaptDenis 26/10/2021 TripAdvisor review

We have stayed here over the years and this Novotel has been modernised in the oast two years and the design is very new .Rooms are great and there is a informal and novel check-in area Altogether a great stayover

Dear CaptDenis, Thank you verry much for taking the time to write a review about your stay. Thank you verry much for your compliments. We were happy to see you again, and look forward to see you soon. Clémence B., reception manager.

Breakfast disappointing

Customer review rating 3.5/5

Sue Couples - 03/10/2021 Confirmed reviews ALL

Réception very friendly and welcoming. Toilet cystern area was damaged so corridor outside smelt of drains, not pleasant but did improve or we got used to it. Facilities for our dog was a nice touch but bedroom just felt a bit shabby; bathroom was nice. Breakfast was a disappointment with no hot food or prepared fresh fruit. Lots of jars of stuff, but not really anything to eat, not great for 16.50€. Felt more like a diy breakfast to reduce staff numbers. Have stayed at this hotel and numerous novotel’s across France for past 20 years and will continue to do so, but felt some changes were not for the better!

Dear SUE F., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clémence Beaufrère, reception manager.

Poor cleanliness

Customer review rating 3.0/5

Barbara G. Couples - 26/09/2021 Confirmed reviews ALL

Hotel was difficult to find, our room was dirty and the shower fixed on boiling. Can't leave the hall light on to assist finding the toilet in the night because the TV side light is on the same circuit. Food ok and nice bottle of water in the fridge.

Dear BARBARA G., Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Thank you electric charging spot at the hotel

Customer review rating 3.5/5

Pj Couples - 24/09/2021 Confirmed reviews ALL

It was nice being able to bring our dog.

Dear PIETER-JAN M., We very much appreciate your comments regarding your stay at the Novotel Dijon Route des Grands Crus. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have noticed the points that didn't satisfy your excpectations, and we would like to thank you for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clémence B, Reception manager?

Covid restrictions

TripAdvisor rating 3.0/5

psvr9 02/09/2021 TripAdvisor review

Having a test certificate from Spain when the QR code on the certificate cannot be read in France and then be restricted to the usage of facilities makes zero sense. The certificate indicates NEGATIVE. Because the QR code cannot be read due to some technological problem and then restricting clients shows very poor customer service!

Dear Mr psvr9, Thank you verry much for your advice about your stay at Novotel. We would like to apologize, but the rules in France are that you have to be equiped with a valid QR code to go to the restaurant. We will be happy to see you again in better circumstances. Clémence B., Chef de réception.

Due to the Manager of Novotel Route des Grands Crus A TOTAL DISASTER !!!

TripAdvisor rating 1.0/5

ROBERT D 15/08/2021 TripAdvisor review

"La loi c'est la loi" or "The law is the law" or the Rule is the Rule...was the answer of the Manager a certain Romane Denni when she refused the validity of our Belgian Certificates giving the proof that my wife an me werre legally vaccinated in Belgium . She even refused to have look at our papers under the pretext that the Euro Digital Card Certificate was not completely in order ( indeed one page was missing...). We went to our two rooms and then we tried once again to draw the attention of this Lady that we were in order according to the law in all sincerity and genuine but it was absolutely useless. She held her position : my wife must remain in the room and my three Fench grandchidren and I were entirely free to enjoy the hotel being in order withe the complete paper ( 2 pages instead of one for my wife). Then we paid the 265 Euros bill and we left this hotel. In my whole life I've never met such an uncompromising person. Maybe to end the story useful to mention that the day before in Nancy we enjoyed a amazing stay in a Hotel Ibis member of the network Accor and without any problem. So about the Novotel Route des Grand crus : Such a bad experience ...never again.

Thank you for taking the time to write to us following your stay at the Novotel Dijon Route des Grands Crus. In order to guarantee the safety of our guests and staff, all the sanitary measures recommended by the Government have been put in place. Did the atmosphere of the hotel, so appreciated by our guests in normal times, seem a little less warm to you? We are sorry for this and we ask you to accept our sincere apologies. However, the health of our guests is of paramount concern to us and we do our utmost to ensure that you are welcomed in optimal sanitary conditions. Please be assured that we are working every day to improve our services in line with current standards. Once again, we thank you for your comments and hope to regain your trust during your next stay.

More Motel than Hotel

TripAdvisor rating 3.0/5

willemvW2240GU 28/07/2021 TripAdvisor review

OK for just one night; whilst travelling South to North. Slightly dissapointing stay; not the Novotel standards we are used to. Rooms were clean and adecuate but noisy, very small and not very elegant (even though we booked a 'superior' class, I fear for the standard rooms). Breakfast also rather minimal.

Hello Thank you for taking the time to write us a review following your stay at our Novotel Dijon Route des Grands Crus. We are sorry to see that some services did not meet your expectations, and we would like to offer our sincere apologies. Your detailed and relevant comments will allow us to improve, and for that we thank you. We will do everything possible to improve the services mentioned, and we hope to see you again in order to better convince you. Goodbye, Clémence B., Reception manager.

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