Novotel Dijon Route des Grands Crus Hotel 4 stars

Revamped hotel reception did not give a clear idea of who to approach when I entered. Receptionists were not clearly identifiable as Novotel staff. Again at breakfast there was no obvious maitre d' to report our room number to. Breakfast food selection not as good as it used to be., pre-revamp. Shower water temperature was constantly oscillating which made showering difficult. Room Air conditioning only produced hot air, even when temperature was set to 5C. Thank goodness we were able open the window to get some cold fresh air in the room. Bed was comfy and everything else ways OK/good.

Hotel is very nice, easy to find and good rooms. However, the hotel simply did not prepare for an expected busy weekend. Not enough staff, and rude unhelpful waiting staff at dinner and breakfast. Not what I have come to expect from Novotel. Very disappointing. We knew it would be busy (half term week) but then so should the hotel. There was no one to speak to at breakfast, pretty much all food had run out and not been replenished, and when we did manage to speak to someone they were rude and unhelpful. we had not plates for breakfast and had to eat of napkins on an uncleaned table. We managed to find 1 mug between the 4 of us for a cup of tea, and only one English breakfast tea bag. My wife, who has celiacs (which the hotel was aware of some 4 weeks prior to our arrival) was not offered any advice on what she could and couldn't eat (even when we did speak to someone). She ended up eating her own GF cereal. Myself and our children had very little choice for breakfast as everything had run out. When we complained at breakfast we were faced with a shrug from the waiting staff and then ignored. Worst experience ever at an Accor Hotel establishment. VERY DISAPPOINTED, but luckily we were only there for 1 night!

Although a nice looking hotel, with good sized rooms and attractive communal areas, we didn’t especially enjoy our night here. It was a convenient stopover location on our way through France but when we came to buy a drink at the bar we found them to be incredibly expensive. The food was also overpriced and mediocre and the restaurant staff were just circulating people between three tables - we requested a window seat but were refused. When we tried to sleep, children were being allowed to run noisily up and down the corridors outside our room until 10pm.

We have stayed here on numerous occasions and we have always liked it. Service at normal high levels but due to half term and volume of people the breakfast I thought wasnt up to the good standard I haveseen in the past.

We’ve used this hotel before for stopovers on the way to the alps. The hotel has recently been refurbished and now has a really modern reception and breakfast area. Rooms are a good size and comfortable. Bathrooms are good, and kids have a huge TV! The staff are amazing. This time we left something in the room and it was retrieved and kept for us on the return journey - very grateful indeed. Will certainly stay again!

Fast check in, good rooms with comfortable beds. Nice reception/bar area with a good atmosphere. Would return here as perfect stop en route to the alps

Great location- picked for a stopover on the way to the Alps, full of other families like us so corridor was a bit noisy with footsteps running up and down the corridor in the evening and early morning. Room was good size- lovely double bed and decent sofa bed which was fine for 2 young kids. But, it was boiling hot! The air con didn’t work and so we were sweltering all night. Odd when it was 0C outside... but pretty decent for a stopover and good value for a family of 4.

Nice family room, good breakfast, could be closer to the motorway! Overall, I would definitely recommend!

Easy to find hotel from Motorway. Has all the services for a comfortable stopover.

Location is fine, not far from the motorway. The room was quiet and comfortable and we enjoyed the dinner in the restaurant. A good stop between Northern Spain and The Netherlands. We would stay here again.

We have arrived after 3AM, checked in on-line, had good sleep, nice breakfast and continued our way to Alps

The room was very comfortable and clean. We are a family of 4 who used the double sofa bed too. It was the Friday after Christmas and the hotel was absolutely packed. There were not enough staff in the restaurant, and they were woefully underprepared for the amount of people staying in the hotel. We had to sit and wait for over an hour for a dinner table and even then there weren’t any tables free. We had to go out for food in the end. Apart from that, we had a pleasant stay.

Very well organized, easy check in and check out. Late arrival no problem.

RAS

It can happen that the heating system breaks down, but I expect the service team to fix it after notification or at least to find an alternative solution. Arriving back in the cold room in the evening 13 h after the notification with no improvement is completely not acceptable. Furthermore having to discuss with the stuff another 30 minutes to make them move doesn't make things better. The only reaction was happening after I was ready to go to find another hotel for the 2nd night of my booking. Totally incomeptent service team! Management not available even doesn't call me back upon request. Big room for improvement! The room service "forgot" to fill up some items after use during the 1st night of the stay... I hope it describes well what to expect or not to expect during your stay in this hotel.