Right by a tram stop and shopping centre, the hotel is an excellent base from which to explore the city.

Great location, staff very helpful

Friendly staff, warm atmosphere, fresh design of the spacious rooms, very close to city centre & a short walk to the railway station. There was an issue with a lot of tv channels that were not working (no signal in addition to Canal+ channels)

Not bad

The equipments are obsolete. For example you would be lucky if the toilet door closes. You can call the reception as much as you like, no one will answer. My card was deactivated because "someone thought I was leaving a day earlier". In short, not at all up to an All Accor hotel.

Check in was disappointing. Arrived around 11:30am and tried to check in, the agent was quick to say no and put our bags in hold. He did not ask for our name or check the computer to see if we even had a reservation. I only have Silver status, and this was not recognized. I work with a major airline and travel often to Europe. I always look at Accor hotels first. There were many choices of places to stay, and I do have a choice. I trust Accor, but the check in process made this a negative experience. Thank you for your time.

The stay in our opinion was OK. The hotel has a problem with smell on corridors to the rooms and to the garage. Sewage or garbage smell. Does not give a good first impression and I suggest you solve it. Also the vents in the rooms have a dirty appearance, and were not working, which also made me very uncomfortable. Garage was not well signaled. We entered through the wrong entrance but were able to follow all signs to the hotel, without knowing that the access would be through stairs and not elevator. And then when we left we took the elevator and couldn't find the car. Which is when we realized there were 2 parking floors with similar signs. Simply chaotic.

1 night stay with family (2 kids). Great welcome very friendly, toys for the kids. Huge teddy bear (2.5m high) in the room. Perfect cleanliness. Great bedroom. Good access to the carpark (public). Direct access to a big mall. 5-10 min walk to the old town. Will come back for sure.

Everything is old inside room and not best maintenance. It's not a 4 stars sensation at all. Very dissapointed. Bath door damage, tiny fridge, no big bed. I waste my money to receive this hotel quality.

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

The hotel is well-located, within walking distance of both the station and the old town, inside a big shopping precinct. The room was big and comfortable, check-in and check-out very fast and easy, the personnel very friendly.

Rooms are freshly remodeled, team is extremely friendly and service-oriented, all sights are in walking distance, breakfast: good variety, garage can be found in the shopping mall which is part of the same building.

Short holiday with family, nice location, good breakfast, helpful staff speciely mr steve, excelent and helpful, beside a shopping mall which u can find a lot od fastfood and a big supermarket, good location you can reach all touristic sites with few minute walk, just infront of the hotel 2 tram line stop, İn all it worth to stay There is a restoration in the reception area nowadays, Thank you very much Steve we apreciate your help