Novotel Strasbourg Centre Halles Hotel 4 stars

Excellent

1 night stay with family (2 kids). Great welcome very friendly, toys for the kids. Huge teddy bear (2.5m high) in the room. Perfect cleanliness. Great bedroom. Good access to the carpark (public). Direct access to a big mall. 5-10 min walk to the old town. Will come back for sure.

We visited Strasbourg for nights. The hotel was in a very Good, easy to find location with a public park Haus (€20 per day) directly next to the hotel. We arrived on a Saturday afternoon, check-in was very smooth with the hotel staff friendly and professional. We had not planned on eating breakfast through the hotel (€17 per adult, our child was free) but we did on Sunday morning. The breakfast spread was plentiful with lots of variety to choose from and the scrambled eggs were really creamy and delicious. Monday morning (the day we checked out) we ate at a local cafe (3 pastries, 2 cups of coffee, 2 small bottle waters & a fresh squeezed orange juice) and paid slightly less for our breakfast at the cafe than the hotel. The Café we couldn’t go up for another pastry without having to pay for it again, so we would pay to eat breakfast at the hotel vs. a local cafe for what we ate and paid.

Very good location, helpful staff.. The most impressive of all was the dedication of personnel to give their max. given the current circumstances. The lady at the reception was a real professional…We will definitely go back.

Very nice and friendly staff ... easy access to the hotel through the parking ... nice and clean rooms ... very comfortable bedding ... good breakfast

Very nice and comfortable hotel perfectly located in the Centra of Strasbourg. Welcoming and kind staff. Excellent breakfast.

Excellent and personalised welcome after a long absence

Welcoming and highly professional staff, keen to help and go to the great lengths to satisfy the customer. One feels great here - the hotel feels like a capsule of calm and comfort in the midst of a buzzing city.

I had a good stay, but I was not sent the invoice by email as promised bybthe staff. During my last stay (30.05-3.06, room 710) I forgot some clothes in the wardrobe and never got them back, although I called in a few hours' time. This says a lot about the level of this hotel.

Everything is old inside room and not best maintenance. It's not a 4 stars sensation at all. Very dissapointed. Bath door damage, tiny fridge, no big bed. I waste my money to receive this hotel quality.

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

The hotel is well-located, within walking distance of both the station and the old town, inside a big shopping precinct. The room was big and comfortable, check-in and check-out very fast and easy, the personnel very friendly.

Rooms are freshly remodeled, team is extremely friendly and service-oriented, all sights are in walking distance, breakfast: good variety, garage can be found in the shopping mall which is part of the same building.