Novotel Strasbourg Centre Halles Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 5,785 reviews

ALLSAFE approved hotel

Information message

Novotel Strasbourg Centre Halles
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+ 21 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Meeting area for up to 100 people

  • New concept catering, hotel renovated in 2019

  • Dedicated children's area

  • Public car park next to the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Strasbourg Centre Halles

Quai Kleber
67000 strasbourg
france

Fax: (+33)3/88215051

Check-in from 14h00

Check out up to 12h00

  • LINE D:  A/D Ancienne Synagogue Les Halles

  • By plane

    STRASBOURG At 18km / 11.19 miles

  • By train

    GARE TGV At 1km / 0.63 miles

  • By train

    STRASBOURG At 1km / 0.63 miles

  • By train

    STRASBOURG TGV At 1km / 0.63 miles

GPS:48.586125, 7.74299

Companies

  • ADIDAS 6.5 km / 4.04 mi
  • AFI ESCA 50.0 km / 31.07 mi
  • BANQUE POPULAIRE 2.5 km / 1.55 mi
  • CAISSE D'EPARGNE 1.5 km / 0.93 mi
  • CAP GEMINI 4.8 km / 2.98 mi
  • CHRU STRASBOURG 4.5 km / 2.8 mi
  • GENERAL MOTORS 10.0 km / 6.25 mi
  • KRONENBOURG 2.7 km / 1.68 mi
  • MARS 30.0 km / 18.75 mi
  • ORANGE 1.0 km / 0.62 mi
  • SANOFI AVENTIS 4.5 km / 2.8 mi
  • SIEMENS 5.3 km / 3.29 mi
  • SOCIETE GENERALE 1.5 km / 0.93 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Ici&là - Restaurant

Our chef creates tasty authentic cuisine in the Ici&là concept. Healthy, balanced catering at all hours to satisfy all your needs. Enjoy a moment of escape in the restaurant, bar or in your room.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Our naturally-lit rooms are perfect for holding meetings with 10-100 participants. Facilities include blackout blinds, HD video projector, free WIFI connection, conference kit, paperboard and stereo system.

Room descriptions and layouts

meeting rooms

From 1 to 95 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Office

  • Day light

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The Standard room will meet your needs in contemporary style and design. By choosing an Executive room, you will enjoy bathrobes, a Nespresso machine and minibar service. All rooms at Novotel Strasbourg Centre Halles are 25m². They are air-conditioned and equipped with large desks to meet all your needs. Includes high-speed broadband.

Our guest reviews for
Novotel Strasbourg Centre Halles

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,785 reviews

TripAdvisor Rating 4.0/5

1,331 reviews

Unparalleled facilities, service and room

Customer review rating 5.0/5

Diego A. Families - 07/01/2022 Confirmed reviews ALL

The personnel at the front desk was more than kind: helped us on every single detail and more of our stay and city trip advice. The facilities are the best: children play area, restaurant, coworking and bar

Very Disappointed

Customer review rating 2.0/5

Eduardo O. Families - 02/01/2022 Confirmed reviews ALL

Let's start by the good things: - good location - good breakfaast And that's it! The rooms were small and outdated, specially the bathroom. They need an urgent renew. The worse thing happened during our last night, simply they didn't have any bath towels available. The only answer that i received was "You can try to ask again for the towels tomorrow morning" We are talking about a hotel that stands a 4 star category. This is not acceptable!

Best location

Customer review rating 5.0/5

Roger R. Families - 02/01/2022 Confirmed reviews ALL

It was amazing but there’s only one issue the parking is very low height so I tried to find a parking but there’s no 2 meter height , I got a ticket so kindly find a solution to come back to Strasbourg thanks a lot

Well located and friendly professional staff

Customer review rating 4.5/5

Anonymous Families - 27/12/2021 Confirmed reviews ALL

Been a smooth experience. Hotel Is very well located, withing walking distance to Christmas markets and just by a big shopping mall. My only concern was the lack of covid certification checks at breakfast restaurant, but maybe this is not enforced by French authorities. Very good range of items at Breakfast. Nice decor too. Staff extremely helpful and friendly. Very good stay :)

Good stay

Customer review rating 4.5/5

Ayti Families - 26/12/2021 Confirmed reviews ALL

The staff was friendly and helpful as always..The breakfast was amazing. Surely, we’ll come back.

Excellent location

Customer review rating 3.5/5

Paul R. Families - 09/12/2021 Confirmed reviews ALL

Right by a tram stop and shopping centre, the hotel is an excellent base from which to explore the city.

Customer review rating 5.0/5

Frank L. Couples - 06/12/2021 Confirmed reviews ALL

Great location, staff very helpful

Exceptional Location

Customer review rating 4.5/5

Amr Solo - 05/12/2021 Confirmed reviews ALL

Friendly staff, warm atmosphere, fresh design of the spacious rooms, very close to city centre & a short walk to the railway station. There was an issue with a lot of tv channels that were not working (no signal in addition to Canal+ channels)

Well located

Customer review rating 4.0/5

Anonymous Business - 26/11/2021 Confirmed reviews ALL

Not bad

Awful

Customer review rating 1.5/5

Anonymous Solo - 15/11/2021 Confirmed reviews ALL

The equipments are obsolete. For example you would be lucky if the toilet door closes. You can call the reception as much as you like, no one will answer. My card was deactivated because "someone thought I was leaving a day earlier". In short, not at all up to an All Accor hotel.

Good location

Customer review rating 3.5/5

Anonymous Couples - 31/10/2021 Confirmed reviews ALL

Check in was disappointing. Arrived around 11:30am and tried to check in, the agent was quick to say no and put our bags in hold. He did not ask for our name or check the computer to see if we even had a reservation. I only have Silver status, and this was not recognized. I work with a major airline and travel often to Europe. I always look at Accor hotels first. There were many choices of places to stay, and I do have a choice. I trust Accor, but the check in process made this a negative experience. Thank you for your time.

Dear RONALD P., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Well located

Customer review rating 3.5/5

Camila Families - 20/10/2021 Confirmed reviews ALL

The stay in our opinion was OK. The hotel has a problem with smell on corridors to the rooms and to the garage. Sewage or garbage smell. Does not give a good first impression and I suggest you solve it. Also the vents in the rooms have a dirty appearance, and were not working, which also made me very uncomfortable. Garage was not well signaled. We entered through the wrong entrance but were able to follow all signs to the hotel, without knowing that the access would be through stairs and not elevator. And then when we left we took the elevator and couldn't find the car. Which is when we realized there were 2 parking floors with similar signs. Simply chaotic.

Dear CAMILA C., We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We note all your comments be sure that we will do the necessary to ameliorate all of this one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant Front Office Manager

Just a perfect stay

TripAdvisor rating 5.0/5

Miolsola 22/08/2021 TripAdvisor review

1 night stay with family (2 kids). Great welcome very friendly, toys for the kids. Huge teddy bear (2.5m high) in the room. Perfect cleanliness. Great bedroom. Good access to the carpark (public). Direct access to a big mall. 5-10 min walk to the old town. Will come back for sure.

Dear Miolsola, We very much appreciate your comments regarding your stay at the Novotel Strasbourg Centre Halles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Assistant front Office Manager

Novotel? Better say Oldotel

TripAdvisor rating 3.0/5

Fibol19 06/08/2020 TripAdvisor review

Everything is old inside room and not best maintenance. It's not a 4 stars sensation at all. Very dissapointed. Bath door damage, tiny fridge, no big bed. I waste my money to receive this hotel quality.

Dear Guest, Thank you for taking the time to give us a feedback on your stay We are sorry to see that it was disappointing for you and that it didn't meet your expectations. The hotel has been refurbished several times. The room you have occupied is not actually one of the last renovated. We would be delighted to have the opportunity to welcome you again and to upgrade you to a Superior or Executive room. Best regards, Florence Geyer Front Office Manager

Nightly disturbances from a nightclub

TripAdvisor rating 1.0/5

spec_guests Friends getaway - 09/10/2019 TripAdvisor review

Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.

Good hotel with very unpleasant staff

TripAdvisor rating 3.0/5

Phiroza304554 Couples - 17/09/2019 TripAdvisor review

The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.

Stay with my family

TripAdvisor rating 3.0/5

Sally W Family - 14/09/2019 TripAdvisor review

Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.

City stopover

TripAdvisor rating 4.0/5

CHvoyageur Solo travel - 30/07/2019 TripAdvisor review

The hotel is well-located, within walking distance of both the station and the old town, inside a big shopping precinct. The room was big and comfortable, check-in and check-out very fast and easy, the personnel very friendly.

Great rooms, great team, great location

TripAdvisor rating 5.0/5

Maanlari Family - 30/04/2019 TripAdvisor review

Rooms are freshly remodeled, team is extremely friendly and service-oriented, all sights are in walking distance, breakfast: good variety, garage can be found in the shopping mall which is part of the same building.

Dear Maanlari, "MERCI BEAUCOUP" for all these great personal feedback you gave after your stay at our Novotel Centre Halles. We hope to see you again in Strasbourg as we are now opening our brand new Gourmet Bar and Restaurant serving a varieties of local and fresh options ! Warm regards, Cloé S.

Short holiday with family

TripAdvisor rating 5.0/5

MahmoudF186 Family - 28/02/2019 TripAdvisor review

Short holiday with family, nice location, good breakfast, helpful staff speciely mr steve, excelent and helpful, beside a shopping mall which u can find a lot od fastfood and a big supermarket, good location you can reach all touristic sites with few minute walk, just infront of the hotel 2 tram line stop, İn all it worth to stay There is a restoration in the reception area nowadays, Thank you very much Steve we apreciate your help

Dear MahmoudF186, We would like to sincerely "Thank You" (you and all your kind family) for commenting your extremely positive stay with us. It was such a pleasure for all the teams and for Steve at the Front Desk to make your stay as comfortable and special as possible. Our mission is certainly to make the guest(s) enjoy the city, the hotel and the interaction with us so they feel comfortable and cosy here ! It would be a pleasure to see you again; otherwise, we send you all the bests from Strasbourg, Regards, Cloé, Assistant Front Office Manager

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