ibis Styles Marseille Provence Airport Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 3,681 reviews

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ibis Styles Marseille Provence Airport
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+ 21 Services

Hotel extras

  • Free shuttle to airport, Airbus, Vitrolles station, 6am to 11.30pm, 7 days.

  • Restaurant open weekdays. Shaded terrace and air-conditioned dining room.

  • Restaurant open noon and in the evening, open to everyone: "No need to sleep to eat"!

  • Spacious and bright rooms for up to 4 people, bar-restaurant and WiFi

  • 3 hectare park, outdoor pool, 5 minutes from Marseille Provence Airport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Styles Marseille Provence Airport

24 Rue de Madrid
ZI Les Estroublans
13127 vitrolles
france

Tel: +33442899044

Fax: (+33)4/42790704

Check-in from 12h00

Check out up to 12h00

  • By plane

    MARSEILLE PROVENCE At 6km / 3.75 miles - Shuttle free

  • By plane

    NICE COTE D'AZUR At 200km / 125 miles

  • By plane

    TOULON HYERES At 110km / 68.75 miles

  • By boat

    SNCM FERRYTERRANEE At 25km / 15 miles

  • By helicopter

    AIX EN PROVENCE LES MILLES At 15km / 9.38 miles

  • By helicopter

    MARIGNANE At 7km / 4.38 miles

  • By car

    MARSEILLE At 1km / 0.63 miles

  • By car

    SALON LYON At 2km / 1.25 miles

  • By train

    AIX EN PROVENCE TGV At 4.8km / 2.98 miles

  • By train

    MARSEILLE ST CHARLES At 25km / 15 miles

GPS:43.426926, 5.257248

Companies

  • AIRBUS HELICOPTER 3.0 km / 1.86 mi
  • COCA-COLA 5.0 km / 3.11 mi
  • FLOW CONTROL TECHNOLOGIES 1.0 km / 0.62 mi
  • GROUPE GENOYER 1.0 km / 0.62 mi
  • LA FRANCAISE DES JEUX 3.0 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

O QUAI

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 180 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews for
ibis Styles Marseille Provence Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,681 reviews

TripAdvisor Rating 3.5/5

413 reviews

A nightmare

Customer review rating 0.5/5

P. Couples - 27/09/2021 Confirmed reviews ALL

When I made the booking I added a note asking for a room either on the ground floor or on a floor with a lift, this was because my wife has a respiratory illness and finds it difficult to walk even short distances or up stairs. We arrived at the reception and were told that our room was on the first floor but there was a lift. In fact the lift was at the other end of the hotel, a long way from the reception, restaurant etc and our room even further, about 100 metres. When I mentioned my request on the boking to the receptionist she said there was no problem as there was a door at the other end of the hotel and I could ferry my wife to our room and back by car. I had the impression that nobody had bothered to look at the request on my booking and I wasn't very happy with this but had little choice. That evening I left our car parked near to the door which gave access to the lift but the next morning when we tried to leave by this door so that I could ferry my wife to the restaurant for breakfast it was locked. We had no choice but to walk which gave my wife a lot of difficulty and I spoke to the person at the reception who didn't seem to give a damn. After breakfast we had to walk back to the room and then when we left the door was still locked so my wife had once again to walk all the way to the main door so that I could go and get the car from the other end of the hotel and pick her up. I made a compliant to the person on reception and also let her know that we had been unable to connect to the wifi in the hotel and there is nothing in the room to explain how to do so. They didn't seem to care about the problems caused by the locked doors or to care much about the problem with the wifi. I explained to them that I did not hold them personally responsible but that I would be making an official complaint.

Dear Mr P., Thank you for taking the time to tell us about your experience at the ibis Styles Marseille Provence Aéroport. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Effectivly, you have written a remark on your booking saying you will need rooms on ground floor or on first floor if we had a lift. Our receptionnist should give you room close to the reception's desk. For sure, I'm gonna check with my staff and make sure that this situation never happen again. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëtan Assistant General Manager

Very helpful staff, close to good restaurant.

Customer review rating 5.0/5

Claire Solo - 26/09/2021 Confirmed reviews ALL

The staff were all extremely helpful. Julie, especially was very kind. I needed help with two small things and both of these were dealt with politly and quickly.

Dear CLAIRE, We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan Assistant General manager

Good location

Customer review rating 3.5/5

Matteo Business - 26/09/2021 Confirmed reviews ALL

The location is close to the airport and the hotel serves food until late hours. Very useful for late evening trips if you don't want to move your car for a pizza. The rooms are old but still efficient. Clean but would need a refurbish.

Customer review rating 4.5/5

Xavier Business - 23/09/2021 Confirmed reviews ALL

Calme, reposant

Monsieur D., Nous vous remercions vivement pour vos commentaires suite à votre séjour à ibis Styles Marseille Provence Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous revoir sur notre établissement. Belle après midi. Cordialement Gaetan Adjoint de Direction

Very satisfactory stay

Customer review rating 4.5/5

Keith M. Business - 05/09/2021 Confirmed reviews ALL

Enjoyable overnight stay Food good

Dear KEITH M., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetan Assistant General Manager

Lovely

Customer review rating 4.0/5

Claire E. Families - 05/09/2021 Confirmed reviews ALL

But poo or blood on the inside door of the toilet

Dear CLAIRE e., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. According to your toilet, we do apologize for the inconvenience caused. I'm gonna check immediatly with our housekeeper in order to resolve it. Please next time, don't hesitate to come back to the reception's desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan Assistant General Manager

well located, good stay

Customer review rating 4.5/5

Serge Couples - 01/09/2021 Confirmed reviews ALL

very pleasant hotel close to the Airport, with an easy access through shuttle, a swimming pool and friendly staff, as well as decent size rooms.

Dear Mr G., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan Assistant General Manager

Worst Ibis we've ever stayed at

Customer review rating 1.0/5

Anonymous Couples - 04/08/2021 Confirmed reviews ALL

Run down rooms, carpet was disgusting. Room in ground floor even if we had requested at reservation a room in an upper floor. Cleaning service was a joke, they only made the bed and it was full of wrinkles, they didn't even bother stretching the sheets a bit + everyday they left the ac on max, the room was freezing when we would get back late in the night. Breakfast was the poorest I've ever seen in an ibis hotel with hardly any choice, and the queue on the first day was ridiculously long and slow, with staff totally unable to manage it. We booked here because it was a last minute trip and only room we could find, but it was eventually really expensive for what you get and not at the standards usual of an Ibis hotel. We will make sure to never stay here again.

Nickel

Customer review rating 4.5/5

Anonymous Families - 03/08/2021 Confirmed reviews ALL

Nickel

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Styles Marseille Provence Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Toute l'équipe de l'hôtel Ibis Styles Marseille Aéroport
Customer review rating 4.5/5

Susan B. Families - 23/07/2021 Confirmed reviews ALL

The staff were super friendly and helpful. The room was so lovely and clean. The shuttle service was very good and the whole experience was very relaxing.

Dear SUSAN B., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Provence Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëtan EYRAUD Assistant General Manager

Business trip

Customer review rating 5.0/5

Luca Business - 09/07/2021 Confirmed reviews ALL

everything as usual; very welcome and comfortable

Kindless of some people from staff to be reviewed

Customer review rating 3.0/5

C. Business - 03/07/2021 Confirmed reviews ALL

Good 1st night, 2nd with people the evening as well at the check out the day after not so kind, remember there is other hotel with at least same quality level

cool

Customer review rating 4.5/5

S. Business - 09/03/2021 Confirmed reviews ALL

cool

thank you!

Customer review rating 4.5/5

Luca P. Business - 10/09/2020 Confirmed reviews ALL

in a complicate business environment , you are always able to build confidence and people satisfaction.

Top

Customer review rating 5.0/5

Alberto K. Solo - 30/08/2020 Confirmed reviews ALL

Recommande

Wonderful stay

TripAdvisor rating 5.0/5

alexrB6429HD Solo travel - 14/01/2020 TripAdvisor review

From the moment I arrived at Hotel the staff were very helpful. Arthur was very helpful and couldn't of done anymore to help me. Sami and Julie whom were on Reception were also very helpful. Dominic whom was the Shuttle bus driver was also very helpful and friendly. The Room was very clan and tidy, the breakfast there was a good selection of food. Julie on Reception ordered me a pizza this was very nice I would recommend it. If I was to return I would definately stay at the hotel again. thank you hope to see you soon.

very quiet hotel

TripAdvisor rating 5.0/5

NPofeaton Couples - 26/09/2019 TripAdvisor review

This hotel is approx. 3 km away from the airport and a shuttle bus which you call and wait for at number 2 bus stop Terminal 2 arrives within 10 mins. The hotel is very quiet and very clean. The staff all speak english as well as french. We stayed on a Saturday night and only snacks were being served so a member of reception called for a pizza on our behalf which arrived very quickly. We booked our shuttle bus for the next morning and were on our way.

Mosquitoes and bad bathroom design

TripAdvisor rating 2.0/5

Getaway08353162692 Family - 07/07/2019 TripAdvisor review

Hotel staff were nice. Room was cleaned and AC fan could be turn down to reduce noise. However, there are mosquitoes in the room and hallway. We squashed several mosquitoes during our 3 night stay, and yet still got bitten several times. The main bed was OK, but the sofa bed was terrible. The mattress on the sofa bed was so thin that you could felt the springs. The bathroom space seemed better than most of European hotel. The design of the bathtub (bain) seemed good, but the installation was poorly done. It will NOT pass the AARP standard (not sure there is one). The difference in height between the tub and the bathroom floor was too much to be safe, and shorter folks or seniors would easily fall when they step out of the bathtub.

Exceeded expectations of an Airport hotel

TripAdvisor rating 4.0/5

hannahc776 Couples - 22/04/2019 TripAdvisor review

Very clean, comfortable rooms. Eccentric but fun decor. Breakfast was simple but just what we needed before heading to our flight. We discovered that the hotel runs a free airport shuttle too which was fantastic - it runs quite late 11.30pm so even when we checked in late it was not a problem. Will stay again.

Overnight from the late flight

TripAdvisor rating 5.0/5

Pioneer59373508729 Couples - 17/04/2019 TripAdvisor review

Excellent, the hotel shuttle picked us up and we then booked a slot for it taking us back the following morning to collect our car hire. We have done this previously and it takes the stress out of collecting you car hire late.

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