Information message

Novotel Marseille East Hotel 4 stars

Customer review rating 4.1/5 2,175 reviews

ALLSAFE approved hotel

Novotel Marseille East
See on a map
+ 14 Services

Hotel extras

  • Free, secure outdoor car park

  • Outdoor swimming pool and play area for children and adults

  • Restaurant and bar open 7 days a week. 8 seminar rooms

  • Labeled ALLSAFE by Bureau Veritas

  • Ideally situated, easy access to the highway (15 min from city center, 15 min from Aubagne)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
  • Gift shop/newspaper shop Paying
Leisure and activities
  • Outdoor unheated pool
  • Outdoor playground for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Marseille East

184 Avenue de St Menet
13011 marseille
france

Tel: +33491439060

Fax: (+33)4/91270674

Check-in from 15h00

Check out up to 12h00

  • BUS : 

  • buss : 

  • By plane

    MARSEILLE PROVENCE At 38km / 23.61 miles

  • By boat

    PORT DE LA JOLIETTE At 12km / 7.46 miles

  • By helicopter

    HELIPORT AUBAGNE At 10km / 6.21 miles

  • By car

    A50 LA VALENTINE At nullkm / null miles

  • By car

    LA PENNE SUR HUVEAUNE At 0.5km / 0.31 miles

  • By car

    LA VALENTINE At 0.3km / 0.19 miles

  • By train

    MARSEILLE ST CHARLES At 12km / 7.46 miles

  • By train

    SAINT CHARLES At 13km / 8.08 miles

GPS :43.287101, 5.510384

Companies

  • ARKEMA 5.0 km / 3.11 mi
  • BOULANGER 4.0 km / 2.49 mi
  • BRASSERIE HEINEKEN 3.0 km / 1.86 mi
  • CASTORAMA 4.0 km / 2.49 mi
  • CHRONO DRIVE 0.5 km / 0.31 mi
  • CULTURA 5.0 km / 3.11 mi
  • DARTY 4.0 km / 2.49 mi
  • ELF ATOCHEM 2.0 km / 1.24 mi
  • FNAC 4.0 km / 2.0 mi
  • GEMPLUS 12.0 km / 7.46 mi
  • HEINEKEN 4.0 km / 2.49 mi
  • IKEA 4.0 km / 2.49 mi
  • LEROY MERLIN 4.0 km / 2.49 mi
  • NESTLE 1.0 km / 0.62 mi
  • NOVAJARDIN 5.0 km / 3.11 mi
  • PAGES JAUNES 3.0 km / 1.86 mi
  • S.M.C 2.0 km / 1.24 mi
  • SHARK 5.0 km / 3.11 mi
  • VINCI 5.0 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Whatever your requirements, specifications or deadlines, the hotel is happy to help make your meeting a complete success! Benefit from our expertise in organizing seminars, meeting days, cocktail evenings and business dinners

Room descriptions and layouts

meeting rooms

From 1 to 170 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Meeting room

  • Day light

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. This hotel is perfectly designed for families of up to 4 people, offering rooms with a queen-size double bed and 1 sofa bed for 1 or 2 children, bathroom with shower/bathtub, separate WC, large wardrobe and free WIFI.

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Views: Garden View, City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - 1 double bed and 1 double sofa bedNon contractual photo

Accessible room
  • Max. number of persons: 4
  • Views: City View, Garden View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room on the pool side - 1 double bed and 1 double sofa bedNon contractual photo

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Pool side *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Marseille East

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,175 reviews

tripadvisor

TripAdvisor Rating 3.5/5

596 reviews

good for a short stay

Customer review rating 4.0/5

Anonymous Families - 24/08/2020 Confirmed reviews ALL

breakfast ok room size ok but the carpets in the room, in the stairs and corridors are not at the level expected for a 4 stars hotel

Dear Guillaume V., Thank you for taking the time to complete our questionnaire. We note the points to improve and we will pass on your encouragement to our team. We wish you a happy return Best regards Manuel PADILLA Duty manager

Although service was excellent, the hotel itself has to be the oldest and badly cared for Novotel that I have been in. It badly needs renovating.

Customer review rating 3.0/5

Piers L. Business - 24/07/2020 Confirmed reviews ALL

The staff were excellent and food and service excellent as well

Dear Piers L., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel

Old

TripAdvisor rating 4.0/5

Serge R Friends getaway - 03/01/2020 TripAdvisor review

I like to come back to the Novotel. The building bring back in time is so old. Can you do better TV channels no English? American yes but not English. The Staff are helpful and friendly. Do we will come back? Yes

Good evening Thank you very much for your comment, which we take into account. we will try to improve our chain bouquet, in order to satisfy a lot of English customers Hope to see you again very soon Best regards Manuel PADILLA Duty Manager

Such an ugly rotten Hotel ...!

Customer review rating 0.5/5

A. Business - 04/10/2019 Confirmed reviews ALL

Location is awful, maintenance is horrible... At least repaint the corridors, change the lamps, refurbish the bathrooms. And on top the price is not a gift when you have a brand new R&B hotel facing yours. It's not worthy of Accor or Novotel

Dear Xavier A., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel PADILLA Duty Manager

Most staff friendly and accommodating

Customer review rating 3.5/5

Anonymous Families - 08/09/2019 Confirmed reviews ALL

Disappointed concerning lunchtime. Whilst lunch was in progress we asked at 1.55pm what time lunch finished to be told 2pm. Lunch did finish at 2.30. We ended up going elsewhere for lunch.

Dear vicky e., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel PADILLA Duty Manager

Not worth 4 stars, nor worth the price!

Customer review rating 2.0/5

Anonymous Couples - 12/08/2019 Confirmed reviews ALL

The keys didn't work, 4 nights on a Row we had to go Downstairs to get a new key and each night we had to walk down do several times as the replacement key never worked and hence we had to try again and again until the person at the reception would come. Waste of time and energy. we kept being told it would be fixed but it never happened. Hotel room unimpressive , old , no special design. The only thing this hotel has going for it is the pool area.

Dear Caroline E., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel PADILLA Front office Manager

Perfect

Customer review rating 5.0/5

Grigor A. Families - 31/07/2019 Confirmed reviews ALL

Nice hotel Good staff

Dear Mr Grigor A., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel PADILLA Front office Manager

It was a great experience of hospitality for me and my family in Marseille Novotel.

Customer review rating 4.5/5

Upendra N. Families - 03/06/2019 Confirmed reviews ALL

I have booked the room in IBIS next to Novotel but could not check in as I reached at 1:30 in morning. The reception staff in Novotel helped me to reach the IBIS manager but could not succeed. Finally they provided me the room in Novotel for us to stay. The charges were nominal and the manager offered us complementary breakfast. I have all words of appreciation to the Manager incharge and the person in reception on 1st early morning at 2:00 A.M. You will win the hear to customers with these kind of staff.

Dear Upendra R N., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel PADILLA Front office Manager

Mr Khan

TripAdvisor rating 4.0/5

Ikhan0 Family - 02/05/2019 TripAdvisor review

The hotel was located close to the motorway. it was nice and clean. The swimming pool was being refurbished so it was close. The hotel is about 15 minutes from main town centre. We did not enjoy Marseilles as a city. Its ok for a stop over but otherwise please avoid it. The hotels was fine and we enjoyed staying in the hotel. The kids got Easter eggs and some toys. Welcome drink were fine.

Good afternoon Mr Khan We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Manuel PADILLA Front office manager

Very expensive, not clean and far away from Marseille

Customer review rating 1.5/5

Mike Business - 30/03/2019 Confirmed reviews ALL

The hotel has low standards on cleaness (room, bathrooms and glass restaurant). Is very expensive and far away from Marseille.

Dear Mihai L., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel PADILLA Front Office Mananger

NUIT DU 3 DECEMBRE

Customer review rating 5.0/5

B. Couples - 06/12/2018 Confirmed reviews ALL

EXCELLENTE IMPRESSION

Madame B., Nous vous remercions d'avoir pris un instant pour laisser votre avis suite à votre séjour à Novotel Marseille Est. C’est avec grand plaisir que nous recevons vos compliments. Sachez que votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable et atteindre l'excellence visée. Dans l’attente de vous recevoir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Cordialement, Matthias SOLINAS 1er de Réception

Very nice stay in Marseille

TripAdvisor rating 4.0/5

GlobeTrotting397453 Couples - 29/07/2018 TripAdvisor review

Very nice hotel Personnel very kind accessible room for handiccapped very well equipped Only problem is the entrance very sharp for a wheelchair person alone but in general good ratio quality price . I will be back

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I note anyway your comment on the entry of the room in hand for a single parsonne

visiting Marseille w car

TripAdvisor rating 4.0/5

entrenous71 Family - 23/08/2014 TripAdvisor review

Great breakfast, clean and quiet room - rather small though for four - and the pool, very helpful staff at the reception. There is no useful public transport if you want to move around. We planned two nights and took one extra - to illustrate.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby