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Novotel Thalassa Le Touquet Hotel 4 stars

Customer review rating 4.1/5 12,604 reviews

ALLSAFE approved hotel

Novotel Thalassa Le Touquet
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+ 17 Services

Hotel extras

  • Breathtaking sea views

  • Free access to the heated seawater swimming pool

  • Breakfast in your bedroom or the restaurant

  • Beachside terrace

  • Labeled ALLSAFE by Bureau Veritas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Thalassotherapy centre (nearby)
  • Well-being
  • Golf
  • Hard tennis court (nearby) Paying
  • Sailing facilities (nearby) Paying
  • Horse riding (nearby) Paying
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Thalassa Le Touquet

Front de Mer
BP 214
CS 40214
62520 le touquet
france

Tel: +33321098500

Fax: (+33)3/21098510

Check-in from 16h00

Check out up to 12h00

  • ETAPLES /BERCK :  Ligne 513 Thalasso

  • By plane

    LE TOUQUET At 5km / 3 miles

  • By plane

    LILLE LESQUIN At 150km / 93 miles

  • By boat

    FERRIES CALAIS At 50km / 31 miles

  • By helicopter

    AÉROPORT DU TOUQUET At 3km / 1 miles

  • By train

    ETAPLES LE TOUQUET At 5km / 3 miles

GPS :50.51445, 1.57859

Companies

  • VALÉO 5.0 km / 3.0 mi

Your meetings and events

Meeting@Novotel: where meetings equal success. Whatever the type of meeting, increase your chances of success with the Novotel network.Our years of experience have let us build a great expertise in meetings organization.Our meeting rooms can accommodate between 5 and 60 people. Three of our rooms offer stunning views of the sea and beach (including two new unstructured rooms). Lunches, dinners, sweet or savory snacks, and aperitifs served overlooking the sea.

Room descriptions and layouts

meeting rooms

From 1 to 45 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Meeting room

  • Audio and video equipment

  • Office

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious, air conditioned rooms are real living spaces and can be adapted to suit all requirements. The rooms overlooking the sea offer you a unique view determined by the tides. Our ideally equipped rooms allow you to enjoy spending time with your family or friends

Our restaurants and bars

MAISON MER

Type of cuisine: Bistronomy

A gourmet kitchen serving seafood before a breathtaking panorama. A menu with food organized by cooking method that focuses on the ingredients and their benefits.

LE DECK

Type of cuisine: French

Le Deck is closed as a result of government decisions. A Lunch or Drink, indoors or on the terrace, discover our fresh, gourmet cuisine with your feet in the sand.

LE DECK

The cocktail menu will make you forget your usual Mojito! Here, you fill your cup of coffee with real grains, your glass of smoothies with cold-pressed fruits and vegetables!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our thalasso and spa offers

Discover your new Well Being Resort. On the schedule: a new atmosphere, updated treatment programs, new relaxation areas. Some packages and treatments have been adapted due to health protocols.

Visit the Thalassa Sea & Spa site

Our guest reviews for
Novotel Thalassa Le Touquet

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

12,604 reviews

TripAdvisor Rating 3.5/5

2,402 reviews

Good Stay

Customer review rating 3.5/5

Simon Families - 05/09/2021 Confirmed reviews ALL

My only comment would be that we have stayed previously and don’t recall paying for parking. I think it is crazy to charge 20 Euros for parking per day. I would recommend this stops. I don’t expect to pay for parking at a hotel.

Dear Simon C., We very much appreciate your comments regarding your stay at the Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Service Clients Thalassa Sea & Spa Le Touquet

Perfect position

Customer review rating 4.0/5

Andy R. Couples - 05/09/2021 Confirmed reviews ALL

This was about our 8th stay and it gets better every time. What spoilt it was the restaurant manager on our last night . She was very rude and when we asked to change table shook her head and walked away we almost did as well. She needs training and regrading if you want to keep platinum members

Dear Andy r., We very much appreciate your comments regarding your stay at the Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Service Clients Thalassa Sea & Spa Le Touquet

A relaxing place to stay

Customer review rating 3.5/5

Adam L. U. Couples - 29/08/2021 Confirmed reviews ALL

We’ve been coming to this hotel for 20 years. It’s got a lot to offer with fantastic views of the beach and sea as well as a full length salt water swimming pool. It’s now looking great after a recent refurbishment as it was starting to look a bit tired and run down. Service was always a weak point but on this stay things had definitely improved especially with the reception team who were friendly and helpful. Bar staff as always very good. Food choices for lunch on the terrace were very limited and should offer more variety

Dear Adam L., Thank you for taking the time to tell us about your experience at the Novotel Thalassa Le Touquet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Bartholus Directrice Générale Thalassa Le Touquet

Exceptionnal location and friendly staff

Customer review rating 4.5/5

Fred Couples - 29/08/2021 Confirmed reviews ALL

Very refreshing/energising short stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Claire Bartholus Directrice Générale Thalassa Le Touquet

Absolutely brilliant staff. Fantastic location. Very Relaxing stay. Delicious food and drink.

Customer review rating 5.0/5

Wendy Families - 29/08/2021 Confirmed reviews ALL

Stayed for 5 nights. Had the most relaxing holiday. Staff were amazing and so lovely. They knew our names, they looked after us, nothing was a problem for them to do. Fantastic location, great food. Love the sun loungers and drinks bought to us with a great view of the see. Also loved we could stay on the sun loungers until the late evening. Kids loved all the amenities especially the swimming pools.

Dear Wendy A., We very much appreciate your comments regarding your stay at the Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Bartholus Directrice Générale Thalassa Le Touquet

Would not return

Customer review rating 2.0/5

M W. Families - 27/07/2021 Confirmed reviews ALL

Unclear gate instructions, not told how to get out of carpark. Ignored for 10 mins checking in, woman was taking spa bookings. No instructions for room phone ie what no was reception. The most flattest awful pillows, couldn’t sleep. Teabags in room seldom teplaced. English people not well catered for. Hardly any staff spoke English. No information in the room about hotel facilities.

Dear Marina W., Thank you for taking the time to tell us about your experience at the Novotel Thalassa Le Touquet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You can find all informations about the hotel on your room TV. (restaurants, phone number...) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful view on the sea

Customer review rating 4.0/5

Anonymous Couples - 25/07/2021 Confirmed reviews ALL

Light and sea view from room was unbeatable

Dear Mrs D., We very much appreciate your comments regarding your stay at the Novotel Thalassa Le Touquet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect

Customer review rating 4.5/5

C. Families - 26/06/2021 Confirmed reviews ALL

Perfect as usual

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Thalassa Le Touquet. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur C., en l’expression de nos sentiments les meilleurs. Le service Clients Thalassa Le Touquet

Great Location Poor Service

Customer review rating 2.5/5

Anonymous Couples - 21/06/2021 Confirmed reviews ALL

Service was poor from beginning to end, restauration & bar especially bad

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Thalassa Le Touquet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Bartholus Directrice Générale Thalassa Le Touquet

Well located but completely disorganized

Customer review rating 1.0/5

Francois A. Families - 15/06/2021 Confirmed reviews ALL

From the booking experience through the stay and booking at the restaurant, this hotel lacks from so much things: - many emails never got answered prior to our arrival to proceed with a change when it was possible - very long waits on the phone (from outside or inside the hotel) for the Room Service or the Lobby (shortest: 15 min) - kitchen that close at 21:30 on the first real sunny weekend without any curfew, even for resident - impossible to get even french fries on the terrasse as this is "outside the venue" (but we can get drinks...) and so much more things. Our worst experience ever in a 4* Hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Thalassa Le Touquet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Bartholus Directrice Générale Thalassa Le Touquet

An enjoyable stay in a well renovated beachfront hotel.

Customer review rating 4.0/5

Martin G. Couples - 08/06/2021 Confirmed reviews ALL

An enjoyable stay in a well located, comfortable and tastefully renovated hotel. However, we had several issues. The combined reception lobby (Novotel, Thalassa, Ibis) needs clearer signing externally and internally. The beach "Deck Bar" was uninviting, disappointing and could be so much busier (we had to ask for cushions on a Sunny Sunday, during the week it looked closed - no cushions or parasols were put out ........ Overall our stay was excessively expensive, but this was not helped by booking at the "last minute".

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Claire Bartholus Directrice Générale Thalassa Le Touquet

The thrill is gone

TripAdvisor rating 2.0/5

Trail301181 Family - 08/01/2020 TripAdvisor review

We've been coming regularly to this hotel for over 18 years. Given that it has become almost a family tradition, we will probably continue doing so in the future. Basically for the location. The place has recently undergone a badly needed revamp; structurally it's much better than it was. However, there's a new, much younger staff. Efficient and polite, but little passion. Hard to put a finger on it, but you now get the feeling that the only thing that counts for the management is the bottom line. No effort necessary really since everyone comes for the view of the sea and the place is always full. The thrill is gone. Dommage.

A perfect stay

TripAdvisor rating 5.0/5

Rudi G Couples - 23/09/2019 TripAdvisor review

The hotel is facing the sea and close to the city center. The simplicity of the front of the hotel contrasts with the exceptional view from the entrance to the hotel. The service is top. No complaints.

The location is the star attraction of this hotel

TripAdvisor rating 4.0/5

Retired_traveller333 Couples - 16/09/2019 TripAdvisor review

Our room had been recently refurbished so it felt fresh although the bed was too hard for us. The comments by many other reviewers about paper cups for coffee in the room are relevant. Although we had a Nespresso machine in our room, we only got two coffee capsules per day so we were limited to one cup of coffee each per day which considering the price we were paying for the room, this seemed inadequate. The rooms are small however if you have a sea facing room, the wonderful view of the huge beach gives you a feeling of space. The restaurant looked nice but we were not able to eat dinner there because no dogs are allowed in the restaurant. Luckily there are several good quality restaurants in the town that accept dogs. I had read complaints about the staff attitude before we went, but on our trip they were fine and did their best to answer our various questions.

Wonderful stay.

TripAdvisor rating 5.0/5

Trail301181 Couples - 30/08/2019 TripAdvisor review

I try to avoid excessive reviews, and most often agree to comment only when confronted with some kind of issue during my stay. Well, for once, this is simply to say that everything about my stay was absolutely wonderful. Front desk (check-in, check-out) : 10/10 Housekeeping : 10/10 Food & Beverage / Room service : 10/10 Can’t honestly come up with anything negative to mention. PS I should add that you come to this hotel mainly for the view (you’re paying for the view) so don’t even think of booking a room facing the « dunes » (parking lot).

White sands private beach & gorgeous sunset view

TripAdvisor rating 4.0/5

DKriyani Family - 05/07/2019 TripAdvisor review

It’s a nice hotel indeed, specially the swimming pool area. The room was standard cleaned, with 2 separate single beds for my 2 big kids. A free parking spot, not far away from city centre shopping area or aqualud. Lovely white sands beach and beautiful sunset. (July 1st)

Poor customer service

TripAdvisor rating 2.0/5

gooseman1972 Family - 02/05/2019 TripAdvisor review

We booked a room with a 'free bar' included in the price. What this consists of is a fridge containing two small bottles of water. I raised this with reception staff and they stated that this was correct. I found the staff to be unwlecoming, surly and not in the least bit accomodating. I would not recommend this hotel. Additionaly, it is currently next to a large building site!!

Dear gooseman1972, We talked together and we solved this issue. Sorry again. Rémy BAPTISTE

Fabulous seaside location

TripAdvisor rating 5.0/5

Elaine C Couples - 02/04/2019 TripAdvisor review

We both enjoyed a lovely stay in Le Touquet. Excellent suite. Fantastic long sandy beach. Balcony overlooking the beach and out to sea. Pleasant helpful staff. Will look forward to going back again in the near future.

Our stay at Novotel Le Touquet

TripAdvisor rating 5.0/5

higginsjac Couples - 20/03/2019 TripAdvisor review

Everything about our short stay was terrific. We were greeted on arrival by courteous staff, and could have spoken English if we chose. Our room was clean and spacious, and the whole hotel looked very smart The bar is very comfortable and service was excellent. Meals being provided there were adventurous and looked delicious. In the morning we had breakfast in a super room with panoramic views of the beach and sea. Breakfast was a comprehensive choice of hot and cold dishes, and there were lots of staff on duty to help with any questions or issues Didn't have time to get in the pool, but we can't wait for next stay at Novotel Le Touquet

Really helpful people at the check-in desk

TripAdvisor rating 5.0/5

Road515189 Couples - 19/03/2019 TripAdvisor review

We had a problem with our beachfront room (couldn't sleep due to howling wind from a Force 9 gale). The reception desk ladies could not have been more helpful in relocating us to a quiet room where we slept blissfully. If you are staying here out of season, getting the salt water swimming pool to yourself is a naughty luxury.

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