Hotel - Novotel Thalassa Le Touquet
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Novotel Thalassa Le Touquet Hotel

3.5/5 2,224 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM

Leisure and activities

  • Thalassotherapy centre
  • Well-being
    • Hammam (Paying)
    • Tanning salon
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons
  • Hard tennis court  (Nearby)
  • Sailing facilities  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Horse riding

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

VALÉO5 km / 3 mi

Congress centre

PALAIS DE L'EUROPE1 km / 0 mi

Exhibition centre

PALAIS DE L'EUROPE1 km / 0 mi

Your meetings and events

Meeting@Novotel: where meetings equal success. Whatever the type of meeting, increase your chances of success with the Novotel network.Our years of experience have let us build a great expertise in meetings organization.Our meeting rooms can accommodate between 5 and 60 people. Three of our rooms offer stunning views of the sea and beach (including two new unstructured rooms). Lunches, dinners, sweet or savory snacks, and aperitifs served overlooking the sea.

Novotel Thalassa Le Touquet Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CANCHE 1 20 m2 2 m 10 10 10 10 6
CANCHE 2 20 m2 2 m 15 10 15 15 8
CANCHE 3 20 m2 2 m 15 10 15 15 8
CANCHE 4 20 m2 2 m 15 10 15 15 8
SABLON 20 m2 2 m 15 10 15 15 8
BULLE 45 m2 0 m 0 0 0 0 0
DUNES 45 m2 2 m 25 15 25 25 16
IODE 45 m2 0 m 0 0 0 0 0
MER 60 m2 2 m 45 20 45 45 24
    • Screen
    • Meeting room
    • Audio and video equipment
    • Office
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

With a contemporary and completely modular design, Novotel's spacious, air conditioned rooms are real living spaces and can be adapted to suit all requirements.The rooms overlooking the sea offer you a unique view determined by the tides. Our ideally equipped rooms allow you to enjoy spending time with your family or friends

  • 145 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 7 family rooms
  • 3 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Our thalasso and spa offers

4.1/5 ALL Rating 10,797 reviews

Our guest reviews for
Novotel Thalassa Le Touquet

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,224 reviews
Ann A. J. Couples - 02/02/2020 Confirmed reviews ALL
« Could do better »

Staff are generally unfriendly not helpful and the restaurant staff need to be taught how to treat customers properly our main dish was served before our first course but the waiter insisted one putting them down so we had to call a waitress over. Service was generally very slow and the food could have been better. If a hotel offers tea and coffee facilities in the room why only supply one of each and paper cups with wooden sticks!!! The room was not cleaned properly before or during our stay. It’s a pity because the location is good parking is fine views over the sea interesting and the hotel has been refurbished since our last stay but it would have helped if the reception had been clearly signposted including which desk was for the Novotel and which for the Ibis.

Mrs V. B. Couples - 28/01/2020 Confirmed reviews ALL
« Great location, poor facilities and appalling lack of customer service »

No parking facility by the hotel, but plenty where the Ibis is! Building work going on in the car park. As soon as we arrived, no welcoming message but the receptionist demanded my credit card for a €50 deposit in case of breakages (we had booked one of the top bedrooms in the hotel!).We were told that we had free minibar.Got to our room, pervading smell of bleach , watched the sunset and then decided to have a drink from the minibar, opened the door and it was empty! Rang reception, receptionist doubted my words but said he would ask the restaurant to sort it...30mns later still no drinks, rang again, once again told they would send some promptly, 30mns later still nothing so we left the hotel to find a restaurant as the food on offer at the hotel was very poor (2 restaurants listed on the website but only 1 open at nighttime!).The following morning we came down to breakfast 9.20, nobody in the lobby so we made our way to a table facing the beautiful beach and the sea, only to be told that we could not sit there, then we were told to sit in the farthest corner possible, facing the roof of the pool, and right next to the door to the kitchen.As the staff were clearing breakfast it was a constant back and forth through the door which the staff opened by kicking the door with force so they could go through whilst carrying their heavy trays (rather than pushing the door open with their backs and walking backward into the room...).They then started to set up the tables for lunch...at 9.30am! So that made me even more angry/upset that they had refused us the table with the view, which is the main attraction of staying at that hotel!!! Also it was my husband’s birthday.I had made the booking over the phone with your reservation centre (took over 1hr to book 2 hotels for 1 night!!!) and asked if something “special” could be done to mark the occasion when we got to our room.Nothing was ever mentioned, let alone done! So I was extremely upset that the lack of personal attention, kindness, civility had ruined our special celebrations.I stopped at reception when we checked out and spoke to Matteo who was the 1st person to show me courtesy.He sounded very concerned by my comments and said he would speak to his manager straight away....But to date, I have not even received a message of apology, let alone a recompense for ruining my husband’s birthday celebrations....We were not made to feel welcome at all, appalling service for a 4 star hotel!!!

Ken D. Couples - 27/01/2020 Confirmed reviews ALL
« Nice sea view »

Weather was less than Perfect but otherwise the stay was enjoyable

Family - 08/01/2020 TripAdvisor review
« The thrill is gone »

We've been coming regularly to this hotel for over 18 years. Given that it has become almost a family tradition, we will probably continue doing so in the future. Basically for the location. The place has recently undergone a badly needed revamp; structurally it's much better than it was. However, there's a new, much younger staff. Efficient and polite, but little passion. Hard to put a finger on it, but you now get the feeling that the only thing that counts for the management is the bottom line. No effort necessary really since everyone comes for the view of the sea and the place is always full. The thrill is gone. Dommage.

Harold P. Couples - 07/01/2020 Confirmed reviews ALL
« we liked the hotel but thought the room was small and rather impractical »

we used to stay at the hotel every year when our children were young and we appreciate the modernisation of the hotel. We thought the room pretty but a bit impractical, we thought the breakfast was good and the reception efficient

Katie M. Families - 06/01/2020 Confirmed reviews ALL
« Nice hotel but poor service from reception staff »

The hotel venue was lovely but the service was poor and not what we expected. I had to request a baby cot for my son on 3 separate occasions before it was delivered. Reception staff were curt and spoke under their breath when I complained. I also think it’s ridiculous that there is no food available in the bar or restaurant outside of strict lunch and dinner hours. We ordered room service but couldn’t have what we ordered as only half the menu was available. The pool opens at 9am which is ridiculously late for a hotel. The only polite service came from the chefs in the restaurant at breakfast.

Jacques B. Families - 30/12/2019 Confirmed reviews ALL

Generally speaking we had a good experience with the people working there. A special attention for the team at the restaurant. Very good food and an excellent service. On an other hand we were disappointed with the bedrooms. The renovations done recently are really cheap and don't really improve the level of the hotel. Very small bedrooms with a mediocre equipment. The interior designer in charge is certainly not a top guy. One good point : the good quality of the beds/mattresses.

Derek P. Couples - 29/12/2019 Confirmed reviews ALL
« Restaurant beyond disappointing »

Hotel and facilities excellent. Restaurant beyond disappointing

Marie S. Couples - 29/12/2019 Confirmed reviews ALL
« Upgrade is terrific and food is better. Perhaps lighting in bedrooms can be augmented and situation of toilet roll holder makes entering toilet very difficult »

Very relaxing in attractive room. Staff much better than the previous 20:years. Accueil staff weakest. Public areas good but offer in Ibis bR better than Novotel.

Laura Solo - 28/12/2019 Confirmed reviews ALL
« Not perfect but 5 stars always..... »

My first stay at Novotel in Le Touquet was 20 years ago. Something magical happened then and I fell in love with the place. Since then I have visited the hotel many times. I have traveled a lot the last 40 +years because of my job with an airline. In my experience there are a few hotels on this Planet that are perfect. This one is not but it is magical for me. That is why I keep coming back year after year....

Phil W. Couples - 23/12/2019 Confirmed reviews ALL
« Xmas visit »

Very enjoyable

Jc Families - 10/12/2019 Confirmed reviews ALL
« Nice hotel, friendly coworkers »

We had a nice stay at the Novotel. We had a room facing the sea and the view was really extraordinary.

Stephen Friends - 10/12/2019 Confirmed reviews ALL
« Great overnight stay »

Good service and nice room

Robert R. Families - 04/12/2019 Confirmed reviews ALL
« A pleasant overnight stay »

We were happy with our rooms, and all the staff we encountered were pleasant and helpful.

Anonymous Friends - 04/12/2019 Confirmed reviews ALL
« Excellent stay »

Lovely room. Great renovations in the hotel and thalassotherapy centre. Friendly service.

Greg H. Couples - 02/12/2019 Confirmed reviews ALL
« Not the best »

Travelled from Dubai, anniversary stay and attending a memorial service. No celebration for us even though we told hotel via booking. Spa unhelpful. Poor tea and coffee offering in room. No help re getting towels for pool. Nobody seemed keen to sell us spa treatments. We had €1000 budgeted to spend on treatments. Poor service and un friendly reception staff. Spent €7000 on business class flights to visit France and was recommended Novotel as regulars with Fairmont and Sofitel. Complained and got 2000 points which is poor. Not happy.

Marco Couples - 26/11/2019 Confirmed reviews ALL
« Impeccable »

Parfait

Anonymous Couples - 20/11/2019 Confirmed reviews ALL
« Weekend stay »

Our room was recently renovated, comfortable and facing the sea so the view was wonderful. The only minus was the tight access to the toilet, sliding door in such a small space would work better. The restaurant also has a sea view and was wonderful for all meals. As for the spa, we only tried the pool, but were surprised that slippers were not included.

Anonymous Families - 13/11/2019 Confirmed reviews ALL

We arrived on Friday evening. Went immediately to the restaurant for the wonderful fish buffet. We entered the room around eleven pm. A suite for two adt and two kids. We noticed immediately that the room had not been cleaned. Small pieces of glass were scattered on the floor. One member of staff came to clean with a brush. The day after, with the day light we noticed glass was still there and that the window was very dirty. Due to a misunderstanding between the reception and the cleaning staff we had to ask twice more to fix the situation. The hotel is nice, location beautiful, staff helpful. We were very disappointed that the cleaning level of a 4 star hotel in a suite was so poor. Considering we were travelling with kids it was even dangerous entering the room at night and waking up with glass on the floor the day after. Really unacceptable for an hotel of such standard.

M. Families - 07/11/2019 Confirmed reviews ALL

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