Novotel Valenciennes Hotel

Room was fine clean and properly equipped. Evening meal was ok but not good value for money, steak was a bit tough. Breakfast was very good.

Friendly staff and a relaxing atmosphere to break a long journey.

Friendly staff upon arrival clean and comfortable bed

I am a semi regular guest at Novotel Valenciennes. I always get a warm and friendly welcome. The recent refurbishment in the lobby area needs to be followed through to the rooms.

Our fourth stay at this hotel. Good rooms, but air conditioning not adequate for modern summer temperatures. Good breakfasts and reasonable dinners. Usual safe in room but we reported non-function on first night but not repaired when we left after two days (just new battery in door needed, perhaps?)

Awesome

Menu in English is missing

The staff is friendly, the rooms are clean and the meals are decent. However, the rooms look and feel old (paint peeling of the bathroom door). As the room was oriented poolside, the setting sun heated the room. The promised AC was not working except for a noisy ventilator that did more for keeping me awake than for cooling the room. I found the hotel through Bongo, where it is advertised as located in a park. This is not overstated, as the place is located in an industrial zone. I presume the large lawn at the back of the hotel is to be seen as a park. All in all this did not meet my expectations and resulted in a disappointed stay in what should have been a 4-star hotel, but rather looked and felt like a roadside motel.

Nice hotel, friendly staff

Pleasant hotel but unfortunately stayed during a heatwave and room, although centrally controlled ventilation did not have controllable air conditioning. Reception, bar and dining area have recently undergone a refurbishment but rooms still need updating. Breakfast choice was very good but only downside was that breakfast closure time was 9.30am, which was religiously adhered to on a morning after a late finish on a local Womens World Cup match, which was attended by many guests. Whilst this was an unusual event there wasn't any flexibility to meet guests needs.

AC did not Work, toilet with defekts.

First surprise: no air conditionning in the room. For a Novotel, 4 stars, in 2019, that's very uncommon. unfortunately it was 30°C outside and the room was quite warm when we arrived at 11pm thus we had to open the window to sleep a bit with the nice sound of the highway. Second: the room looked messy and dirty even if it was clean because of 2 things: very creased duvet cover and pillow covers + very dirty seals in the shower (i never saw a shower so ugly, please change the seals !). Adding to that the employees were polite but not smiling nor nice at the reception. all this for 142€ the night. unbelievable.

The hotel was good, in a location that suited very well, staff were friendly and helpful, but the hotel badly needs an effective ventilation system as the room was too warm

Friendly personnel, good bed. But the hotel rooms are outdated and the room was not really clean either.

As always, the staff are very friendly. new decor in entrance and lounge is very well done. Rooms are improving. New menu in restaurant is good and good to see breakfast area well stocked even later in the morning.