Novotel Manaus Hotel 4 stars

Customer review rating 4.5/5 5,044 reviews

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Novotel Manaus
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+ 19 Services

Hotel extras

  • Hotel in Manaus with swimming pools for adults and children

  • On Saturdays, Novotel serves feijoada with live music and several dishes

  • Great location in the heart of the industrial district

  • Easy access to the city's main tourist attractions

  • Comfort and design for corporate events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Children's Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Gift shop/newspaper shop Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Children's Club for 6 to 12 years
  • Boat excursions (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Manaus

AV. MANDII, 04 - DISTRITO
INDUSTRIAL
MANAUS - AM
69075140 manaus
brazil

Tel: +559221231211

Fax: (+55)9221231295

Check-in from 12h00

Check out up to 12h00

  • By plane

    EDUARDO GOMES At 20km / 12.43 miles

  • By boat

    PORTO ROADWAY At 8km / 4.97 miles

GPS :-3.129065, -59.9826673

Companies

  • BIC DA AMAZÔNIA 2.0 km / 1.24 mi
  • CCE 1.0 km / 0.63 mi
  • COIMPA 1.0 km / 0.62 mi
  • CROWN 4.0 km / 2.49 mi
  • DUMONT 0.2 km / 0.12 mi
  • FUCAPI 2.0 km / 1.24 mi
  • GRADIENTE 2.0 km / 1.24 mi
  • JABIL DO BRASIL 1.6 km / 0.99 mi
  • LENOVO 1.0 km / 0.62 mi
  • LG 4.0 km / 2.49 mi
  • LG ELECTRONICS 3.5 km / 2.17 mi
  • MICROSERVICE 5.0 km / 3.11 mi
  • MOTO HONDA 3.4 km / 2.11 mi
  • MUSASHI 15.0 km / 9.32 mi
  • NIPPON SEIKI 12.0 km / 7.46 mi
  • NISSIN BRAKE 5.0 km / 3.11 mi
  • PANASONIC 4.0 km / 2.49 mi
  • PANASONIC DO BRASIL 2.5 km / 1.55 mi
  • PETROBRAS 5.0 km / 3.11 mi
  • PROCOMP 4.0 km / 2.49 mi
  • SAMSUNG DA AMAZÔNIA 6.4 km / 3.98 mi
  • SEMP TOSHIBA 2.0 km / 1.24 mi
  • SIEMENS 3.5 km / 2.17 mi
  • SONY DO BRASIL 3.6 km / 2.24 mi
  • UFAM 7.0 km / 4.35 mi
  • VALFILM 7.0 km / 4.35 mi
  • YAMAHA 6.0 km / 3.73 mi
  • YAMAHA MOTOR 4.0 km / 2.49 mi

Your meetings and events

The Novotel Manaus boasts fully renovated events facilities with seven rooms to host corporate and social events, including modern equipment and various buffet options.Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

7 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Suite with 50m², 1 king size bed and 1 sofa bed ideal for the family.Non contractual photo

  • Max. number of persons: 4
  • Area: From 50 m² / 538 sq ft

Our restaurants and bars

365

Type of cuisine: International

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

BAR 365

Bar 365 in the NOVOTEL Manaus has been totally renovated and is the ideal place to unwind after a day at work, with ambient music and a range of snacks and drinks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Manaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,044 reviews

TripAdvisor Rating 4.5/5

524 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Clean room, friendly staff, good location, good service

Customer review rating 5.0/5

Sergio N. Business - 27/08/2021 Confirmed reviews ALL

Everything fine. Friendly staff, good location, good environment, good service.

Dear Mr. Sergio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager Novotel Manaus

I liked hotel atmosfera

Customer review rating 4.5/5

Jose H. P. Business - 23/08/2021 Confirmed reviews ALL

Was very good. Nice Ford in breakfast and dinero. Very complete.

Dear Jose, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager Novotel Manaus

Excellent stay

Customer review rating 5.0/5

Gisele F. Families - 19/07/2021 Confirmed reviews ALL

The rooms were very clean and comfortable, as usual. I really enjoy the pool with my family and the food was delicious!

Dear Gisele, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager Novotel Manaus

Just ok

Customer review rating 3.0/5

David H. Business - 25/05/2021 Confirmed reviews ALL

Room needs repairs, showers dirty

Dear David H., Thank you for taking the time to tell us about your experience at the Novotel Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Costa General Manager Novotel Manaus

Perfect stay

Customer review rating 5.0/5

Gisele F. Families - 10/05/2021 Confirmed reviews ALL

My family and I had a great experience at Novotel. The rooms were very clean and comfortable. The food was very delicious and people at the hotel were very friendly.

Dear Gisele, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager Novotel Manaus

good stay

Customer review rating 5.0/5

Davi L. Friends - 26/04/2021 Confirmed reviews ALL

I loved the place, very pleasant.

good service people

Customer review rating 4.5/5

Alejandro S. Business - 05/04/2021 Confirmed reviews ALL

the people on the restaurant were very kind, the food was very good, room was good also

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager www.novotel.com Faça sua reserva em nosso site e confira as vantagens.
Customer review rating 0.5/5

Renato L. G. Couples - 01/01/2021 Confirmed reviews ALL

I got a bad experience Room dirty Bad smell Unkind staff

Prezado Senhor Renato, Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. No Novotel Mansus, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Christian Costa Gerente Geral www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Confortable

Customer review rating 5.0/5

Matheus D. S. Friends - 28/11/2020 Confirmed reviews ALL

Confortable rooms, kind and efficient staff.

good stay

Customer review rating 4.5/5

Alex B. Business - 23/11/2020 Confirmed reviews ALL

the food and the stance was greatly comfortable

Poor customer service - We will not stay in Novotel Manaus next time

TripAdvisor rating 1.0/5

onlyvips Family - 17/11/2018 TripAdvisor review

I have been with Accor group and stay in their hotels worldwide. Novotel Manaus has let me down.Firstly, the hotel check in desk is not aware of the eligibility of platinum members where a free upgrade is provided. I had booked two superior rooms, and the reception offered me to upgrade against a cost. I tried to show the reception staff the rules translated in Portuguese over my phone. He refused and suggested that he will block the room and discuss with his manager in the morning. Since it was late night, I made sure that he noted this on the system. I checked with the front desk in the morning, and they reported that the only suite was given off that morning. I suspected that this was a lie but was not certain. So I asked my guide to call up the hotel after an hour for availability of the suite - he was told that it was available!The front desk staff was very poorly organised. One front staff who was there most of the day on 7th November was absolutely unhelpful and even rude. Examples of issues were:1 - We ordered cocktails on poolside and was delivered the same after 1 hour to the room despite clearly stating even in Portuguese using a translator.2 - We asked for a taxi on departure. We clearly told them that we would need a taxi that accepts credit cards. Eventually as the taxi arrived, we were informed that they take only debit cards. UK debit cards were not accepted. 3 - I clearly asked them to put the two rooms in my name, just as it appears on the booking confirmations. I showed them in google translate, as well as in English. And the front desk staff ended up with doing the opposite. To this date, I have not been able to resolve the issue as for some reason the Accor loyalty site has been working erratic. Hopefully, I should be able to resolve it over phone.The only positive side was breakfast. I thought the staff were courteous. I really feel sorry for them giving this hotel a bad review. Unfortunately, this is how we feel as a family about this hotel.The bathrooms are cramped and don't have locks. The floor was unclean. The towels were poor standard. The pool was crowded, as can be expected at a tourist place. Being an outdoor pool, near sunset, save yourself from mosquito bites - it will itch for days.Novotel Manaus tried to spoil the tour for the family - but fortunately, our day tours that we booked independently were excellent. We will be back in Manaus but will not stay or recommend Novotel Manaus.

So, so

TripAdvisor rating 3.0/5

catherineyates6 Family - 24/04/2018 TripAdvisor review

We didn't have the best experience at this hotel I'm afraid. We arrived very late at night and when we got to our rooms, there were only two beds made up, not the three we'd requested and had confirmed whilst standing at reception. As it was so late, the guy on reception couldn't do anything about it, so my husband had to go and sleep in a separate room by himself and then we were all requested to move the next day. Pool is indeed filthy - just clean it! This comes up in most of your reviews - my kids aren't fussy, but they had one dip and were straight out. When they did make up the extra bed on the second day, they issued a duvet without a cover. The main bed had a sheet plus a duvet with a cover, but they gave my husband the inner duvet and no cover - despite our protestations, they couldn't see anything wrong with it - all very strange and we didn't manage to get a cover - I had to wrap a spare sheet around it. Only water available is expensive mini bar water - so we had to walk to the garage and buy our own. Black mould growing on all three room ceilings we had access to and no handles on the bathroom doors, so you can't shut from inside. Staff friendly enough - particularly in restaurant.

Nice business hotel

TripAdvisor rating 4.0/5

yolsgaard Business - 18/12/2015 TripAdvisor review

Nice business hotel, clean, everything was just fine and it was a bargain rate as well. Service was excellent, and the bar makes the best Caipirinhas in the world. That alone would make me come back. Breakfast buffet was quite nice. Just perfect for business. The location was not in the best part of town but the price more than made up for that.

welcome place

TripAdvisor rating 5.0/5

regianeramos65 Business - 12/10/2015 TripAdvisor review

after the recently refurbished the hotel looks excelent. The bedrooms are clean and updated. the breakfast is wonderful with fruits and exotic food from Amazonas. The staff are very friendly and help me in everything I requested.

Dear Guest, Thanks alot for your feedback about our structure and services. We really did recent improvements to better attend our clients. We already inform the team about these nice comments as a form of incentivize continuous improvements. Be always welcome to Novotel Manaus Sincerely Edmar Thomas General Manager

Business in Manaus

TripAdvisor rating 4.0/5

Jairo S Business - 02/08/2015 TripAdvisor review

The Novotel Manaus is very comfortable and clean, keeping the accor quality. However, its location is very bad: isolated, far from downtown, I used to spend R$50,00 (+-U$17.00) in order to go to work.

Dear Jairo, we appreciate your comments related to your stay at Novotel Manaus. The hotel last renovation was in 2014, so we are presenting a new and modern design nowadays. It is very rewarding for us to know you are aware of Accor standard of quality and recognize it in our structure, providing you a pleasant stay. As for the location, we are 06km away from downtown where you can visit some tourist places, however referring to business issues we are strategically based in the center of Industrial District. We hope to see you soon. Be very welcome to Novotel Manaus at anytime. Best Regards, Edmar Thomas General Manager

good cost/benefit

TripAdvisor rating 4.0/5

maurogadelha Family - 04/02/2015 TripAdvisor review

Good swimming pool with a good breakfast. Good and modern room as well but a little small. The breakfast is another plus, ask for a complete omelete you will like it. The hotel is a little far from downtown. Rent a car if you intend to go to other areas, different from the districtal secton of the city.

Dear Maurogade, Thank you for your comments regarding your stay at the Novotel Manaus. It is always important to receive our guests responses in order to continuously improve our services. We hope to see you soon. Kind regards, Edmar Thomas General Manager

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