Novotel Manaus Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 5,398 reviews

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Novotel Manaus
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+ 19 Services

Hotel extras

  • Hotel in Manaus with swimming pools for adults and children

  • On Saturdays, Novotel serves feijoada with live music and several dishes

  • Great location in the heart of the industrial district

  • Easy access to the city's main tourist attractions

  • Comfort and design for corporate events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Manaus

AV. MANDII, 04 - DISTRITO
INDUSTRIAL
MANAUS - AM
69075140 manaus
brazil

Tel: +559221231211

Fax: (+55)9221231295

Check-in from 12h00

Check out up to 12h00

  • By plane

    EDUARDO GOMES At 20km / 12.43 miles

  • By boat

    PORTO ROADWAY At 8km / 4.97 miles

GPS:-3.129065, -59.9826673

Companies

  • BIC DA AMAZÔNIA 2.0 km / 1.24 mi
  • CCE 1.0 km / 0.63 mi
  • COIMPA 1.0 km / 0.62 mi
  • CROWN 4.0 km / 2.49 mi
  • DUMONT 0.2 km / 0.12 mi
  • FUCAPI 2.0 km / 1.24 mi
  • GRADIENTE 2.0 km / 1.24 mi
  • JABIL DO BRASIL 1.6 km / 0.99 mi
  • LENOVO 1.0 km / 0.62 mi
  • LG 4.0 km / 2.49 mi
  • LG ELECTRONICS 3.5 km / 2.17 mi
  • MICROSERVICE 5.0 km / 3.11 mi
  • MOTO HONDA 3.4 km / 2.11 mi
  • MUSASHI 15.0 km / 9.32 mi
  • NIPPON SEIKI 12.0 km / 7.46 mi
  • NISSIN BRAKE 5.0 km / 3.11 mi
  • PANASONIC 4.0 km / 2.49 mi
  • PANASONIC DO BRASIL 2.5 km / 1.55 mi
  • PETROBRAS 5.0 km / 3.11 mi
  • PROCOMP 4.0 km / 2.49 mi
  • SAMSUNG DA AMAZÔNIA 6.4 km / 3.98 mi
  • SEMP TOSHIBA 2.0 km / 1.24 mi
  • SIEMENS 3.5 km / 2.17 mi
  • SONY DO BRASIL 3.6 km / 2.24 mi
  • UFAM 7.0 km / 4.35 mi
  • VALFILM 7.0 km / 4.35 mi
  • YAMAHA 6.0 km / 3.73 mi
  • YAMAHA MOTOR 4.0 km / 2.49 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

Your meetings and events

The Novotel Manaus boasts fully renovated events facilities with seven rooms to host corporate and social events, including modern equipment and various buffet options.Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

7 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Suite with 50m², 1 king size bed and 1 sofa bed ideal for the family.Non contractual photo

  • Max. number of persons: 4
  • Area: From 50 m² / 538 sq ft
  • Business Desk

Our guest reviews for
Novotel Manaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,398 reviews

TripAdvisor Rating 4.5/5

541 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Extreme humidity in the room

Customer review rating 2.0/5

Debbie Solo - 20/12/2021 Confirmed reviews ALL

I spent 10 days at the hotel. When I arrived the AC was set at 18 degrees. I switched it off from time to time and set it to 26 degrees. After a few days the room became so humid that there was water forming at the ceiling, so the water would drop on the tv set, my computer, etc. The sheets and couch felt humid and the room smelled humidity. I informed reception about the problem for the 3 days in a row. At the third day they offered me another room. Ppl came to try and fix the problem, but nothing improved. The workers all were very nice and kind! No extra compensation was given, no upgrade, nothing. I think the room is good for a short stay, but not for long stays with ppl who feel easily cold like me. In any case a dehumidifier should be offered for cases like that! I had never seen so much humidity in a place! The walls were dripping! Another bad thing about the hotel was that on my first morning the guy who came to check the fridge just came into my room when I was sleeping! When I yelled hearing someone coming into my room he apologized and left! That was terrifying! He quietly knocked on the door around 9am. Reception should inform that the “dont disturb sign” must be on the door. Also no complimentary water was given nor tea and coffee… that was odd! I am used to staying at Accor hotels, but this one was disappointing! Also although I booked my stay on the site, the points on my card were not credited! How could that be!? I’d think you would have my information there on your system?

Good stay

Customer review rating 4.0/5

Matias Business - 18/12/2021 Confirmed reviews ALL

I'm satisfied with your services during my stay

Mr. Matias, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. King regards! Christian Costa General Manager Novotel Manaus

Good Stay (over and over)

Customer review rating 4.0/5

Anonymous Families - 15/12/2021 Confirmed reviews ALL

It is always great to go back to Novotel Manaus e enjoy the Stay and Staff support. This time AC issues did not help to make the stay as memorable as the previous ones.

Prezado Sr. Vitor, Agradecemos pela confiança em se hospedar conosco. Nossa equipe trabalha diariamente na busca da satisfação de nossos clientes, por isso, todo feedback é muito importante para nós. Esperamos que em breve volte a se hospedar conosco, estaremos prontos para lhe atender. Atenciosamente Christian Costa Gerente Geral Novotel Manaus

indiferente

Customer review rating 3.5/5

Douglas T. F. Friends - 27/11/2021 Confirmed reviews ALL

normal

Prezado Sr. Douglas, Agradecemos ter-nos dedicado o seu tempo para nos escrever sobre a sua estada no Novotel Manaus. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Novotel desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é fundamental para nós. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade nos serviços a que se referiu. Seus apontamentos já foram repassados aos responsáveis dos setores para que sejam tomadas as medidas necessárias. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Atenciosamente Christian Costa Gerente Geral Novotel Manaus

Old room

Customer review rating 4.0/5

Anderson Business - 26/11/2021 Confirmed reviews ALL

Old room and terrible internet

Mr. Anderson, Thank you for your confidence in staying with us. Our team works daily in the pursuit of our customers' satisfaction, therefore, all feedback is very important to us. We hope that you will come back to stay with us soon, we will be ready to assist you. Best regards Christian Costa General Manager Novotel Manaus

Good stay

Customer review rating 5.0/5

Pedro H. D. O. Business - 24/11/2021 Confirmed reviews ALL

The team Good job and excellent diner

Mr. Pedro Henrique, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Christian Costa General Manager Novotel Manaus

Room leaking and TV not working

Customer review rating 3.5/5

Joseph Business - 22/11/2021 Confirmed reviews ALL

The room air-conditioning was leaking, TV not working and show handle was dropped

Dear Joseph Y., We appreciate your comments regarding your stay at the Novotel Manaus. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank Y. again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. King Regards Christian Costa General Manager Novotel Manaus

Very confortable hotel

Customer review rating 5.0/5

Vanessa Families - 04/11/2021 Confirmed reviews ALL

Lovely staff, very welcoming. The bed was confortable, rooms were clean, breakfast with lots of regional options and traditional continental. The shower was great. Very recommended.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager Novotel Manaus

Good stay

Customer review rating 4.0/5

Nicolau D. Business - 28/10/2021 Confirmed reviews ALL

Good stay well arranged and clean only one issue was the WiFi in my room was dismal got disconnected regularly had to go to restaurant area to work. Room 253

Dear Mr. D., We appreciate your comments regarding your stay at the Novotel Manaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Costa General Manager Novotel Manaus

Nice

Customer review rating 4.5/5

Alex Business - 17/10/2021 Confirmed reviews ALL

Good

Prezado Sr. Alex, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Christian Costa Gerente Geral Novotel Manaus

Convenient and good food

Customer review rating 5.0/5

Andre Business - 06/10/2021 Confirmed reviews ALL

Stayed for 2 nights to attend business meetings. The room was clean and modern, the restaurant convenient. I did not use the beautiful swimming pool.

Dear André, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Christian Costa General Manager Novotel Manaus

Alway Great

Customer review rating 5.0/5

Vítor L. Families - 03/10/2021 Confirmed reviews ALL

Nothing different than expected . Great service, great team …

Dear Mr. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager Novotel Manaus

Nice experience

Customer review rating 4.0/5

Flávio G. Business - 23/09/2021 Confirmed reviews ALL

Novotel met my needs in terms of accommodation, food and services.

Dear Flavio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager Novotel Manaus

Clean room, friendly staff, good location, good service

Customer review rating 5.0/5

Sergio N. Business - 27/08/2021 Confirmed reviews ALL

Everything fine. Friendly staff, good location, good environment, good service.

Dear Mr. Sergio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager Novotel Manaus

Poor customer service - We will not stay in Novotel Manaus next time

TripAdvisor rating 1.0/5

onlyvips Family - 17/11/2018 TripAdvisor review

I have been with Accor group and stay in their hotels worldwide. Novotel Manaus has let me down.Firstly, the hotel check in desk is not aware of the eligibility of platinum members where a free upgrade is provided. I had booked two superior rooms, and the reception offered me to upgrade against a cost. I tried to show the reception staff the rules translated in Portuguese over my phone. He refused and suggested that he will block the room and discuss with his manager in the morning. Since it was late night, I made sure that he noted this on the system. I checked with the front desk in the morning, and they reported that the only suite was given off that morning. I suspected that this was a lie but was not certain. So I asked my guide to call up the hotel after an hour for availability of the suite - he was told that it was available!The front desk staff was very poorly organised. One front staff who was there most of the day on 7th November was absolutely unhelpful and even rude. Examples of issues were:1 - We ordered cocktails on poolside and was delivered the same after 1 hour to the room despite clearly stating even in Portuguese using a translator.2 - We asked for a taxi on departure. We clearly told them that we would need a taxi that accepts credit cards. Eventually as the taxi arrived, we were informed that they take only debit cards. UK debit cards were not accepted. 3 - I clearly asked them to put the two rooms in my name, just as it appears on the booking confirmations. I showed them in google translate, as well as in English. And the front desk staff ended up with doing the opposite. To this date, I have not been able to resolve the issue as for some reason the Accor loyalty site has been working erratic. Hopefully, I should be able to resolve it over phone.The only positive side was breakfast. I thought the staff were courteous. I really feel sorry for them giving this hotel a bad review. Unfortunately, this is how we feel as a family about this hotel.The bathrooms are cramped and don't have locks. The floor was unclean. The towels were poor standard. The pool was crowded, as can be expected at a tourist place. Being an outdoor pool, near sunset, save yourself from mosquito bites - it will itch for days.Novotel Manaus tried to spoil the tour for the family - but fortunately, our day tours that we booked independently were excellent. We will be back in Manaus but will not stay or recommend Novotel Manaus.

So, so

TripAdvisor rating 3.0/5

catherineyates6 Family - 24/04/2018 TripAdvisor review

We didn't have the best experience at this hotel I'm afraid. We arrived very late at night and when we got to our rooms, there were only two beds made up, not the three we'd requested and had confirmed whilst standing at reception. As it was so late, the guy on reception couldn't do anything about it, so my husband had to go and sleep in a separate room by himself and then we were all requested to move the next day. Pool is indeed filthy - just clean it! This comes up in most of your reviews - my kids aren't fussy, but they had one dip and were straight out. When they did make up the extra bed on the second day, they issued a duvet without a cover. The main bed had a sheet plus a duvet with a cover, but they gave my husband the inner duvet and no cover - despite our protestations, they couldn't see anything wrong with it - all very strange and we didn't manage to get a cover - I had to wrap a spare sheet around it. Only water available is expensive mini bar water - so we had to walk to the garage and buy our own. Black mould growing on all three room ceilings we had access to and no handles on the bathroom doors, so you can't shut from inside. Staff friendly enough - particularly in restaurant.

Nice business hotel

TripAdvisor rating 4.0/5

yolsgaard Business - 18/12/2015 TripAdvisor review

Nice business hotel, clean, everything was just fine and it was a bargain rate as well. Service was excellent, and the bar makes the best Caipirinhas in the world. That alone would make me come back. Breakfast buffet was quite nice. Just perfect for business. The location was not in the best part of town but the price more than made up for that.

welcome place

TripAdvisor rating 5.0/5

regianeramos65 Business - 12/10/2015 TripAdvisor review

after the recently refurbished the hotel looks excelent. The bedrooms are clean and updated. the breakfast is wonderful with fruits and exotic food from Amazonas. The staff are very friendly and help me in everything I requested.

Dear Guest, Thanks alot for your feedback about our structure and services. We really did recent improvements to better attend our clients. We already inform the team about these nice comments as a form of incentivize continuous improvements. Be always welcome to Novotel Manaus Sincerely Edmar Thomas General Manager

Business in Manaus

TripAdvisor rating 4.0/5

Jairo S Business - 02/08/2015 TripAdvisor review

The Novotel Manaus is very comfortable and clean, keeping the accor quality. However, its location is very bad: isolated, far from downtown, I used to spend R$50,00 (+-U$17.00) in order to go to work.

Dear Jairo, we appreciate your comments related to your stay at Novotel Manaus. The hotel last renovation was in 2014, so we are presenting a new and modern design nowadays. It is very rewarding for us to know you are aware of Accor standard of quality and recognize it in our structure, providing you a pleasant stay. As for the location, we are 06km away from downtown where you can visit some tourist places, however referring to business issues we are strategically based in the center of Industrial District. We hope to see you soon. Be very welcome to Novotel Manaus at anytime. Best Regards, Edmar Thomas General Manager

good cost/benefit

TripAdvisor rating 4.0/5

maurogadelha Family - 04/02/2015 TripAdvisor review

Good swimming pool with a good breakfast. Good and modern room as well but a little small. The breakfast is another plus, ask for a complete omelete you will like it. The hotel is a little far from downtown. Rent a car if you intend to go to other areas, different from the districtal secton of the city.

Dear Maurogade, Thank you for your comments regarding your stay at the Novotel Manaus. It is always important to receive our guests responses in order to continuously improve our services. We hope to see you soon. Kind regards, Edmar Thomas General Manager

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