Novotel Manaus Hotel 4 stars

Customer review rating 4.5/5 4,601 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Manaus
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+ 21 Services
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Hotel extras

  • Hotel in Manaus with swimming pools for adults and children

  • On Saturdays, Novotel serves feijoada with live music and several dishes

  • Great location in the heart of the industrial district

  • Easy access to the city's main tourist attractions

  • Comfort and design for corporate events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shopPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Children's Club for 6 to 12 years
  • Boat excursions (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Manaus

AV. MANDII, 04 - DISTRITO
INDUSTRIAL
MANAUS - AM
69075140
manaus
brazil

Tel: +559221231211

Fax: (+55)9221231295

Check-in from 12h00

Check out up to 12h00

  • By plane

    EDUARDO GOMES At 20km / 12.43 miles

  • By boat

    PORTO ROADWAY At 8km / 4.97 miles

GPS :-3.129065, -59.9826673

Companies

  • BIC DA AMAZÔNIA 2.0 km / 1.24 mi
  • CCE 1.0 km / 0.63 mi
  • COIMPA 1.0 km / 0.62 mi
  • CROWN 4.0 km / 2.49 mi
  • DUMONT 0.2 km / 0.12 mi
  • FUCAPI 2.0 km / 1.24 mi
  • GRADIENTE 2.0 km / 1.24 mi
  • JABIL DO BRASIL 1.6 km / 0.99 mi
  • LENOVO 1.0 km / 0.62 mi
  • LG 4.0 km / 2.49 mi
  • LG ELECTRONICS 3.5 km / 2.17 mi
  • MICROSERVICE 5.0 km / 3.11 mi
  • MOTO HONDA 3.4 km / 2.11 mi
  • MUSASHI 15.0 km / 9.32 mi
  • NIPPON SEIKI 12.0 km / 7.46 mi
  • NISSIN BRAKE 5.0 km / 3.11 mi
  • PANASONIC 4.0 km / 2.49 mi
  • PANASONIC DO BRASIL 2.5 km / 1.55 mi
  • PETROBRAS 5.0 km / 3.11 mi
  • PROCOMP 4.0 km / 2.49 mi
  • SAMSUNG DA AMAZÔNIA 6.4 km / 3.98 mi
  • SEMP TOSHIBA 2.0 km / 1.24 mi
  • SIEMENS 3.5 km / 2.17 mi
  • SONY DO BRASIL 3.6 km / 2.24 mi
  • UFAM 7.0 km / 4.35 mi
  • VALFILM 7.0 km / 4.35 mi
  • YAMAHA 6.0 km / 3.73 mi
  • YAMAHA MOTOR 4.0 km / 2.49 mi
Companies

Your meetings and events

The Novotel Manaus boasts fully renovated events facilities with seven rooms to host corporate and social events, including modern equipment and various buffet options.Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

7 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Suite with 50m², 1 king size bed and 1 sofa bed ideal for the family.

  • Max. number of persons: 4
  • Area: From 50 m² / 538 sq ft
Suite

Our restaurants and bars

365

Type of cuisine: International

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Non contractual photo

Bar 365 in the NOVOTEL Manaus has been totally renovated and is the ideal place to unwind after a day at work, with ambient music and a range of snacks and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Manaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,601 reviews

tripadvisor

TripAdvisor Rating 4.5/5

508 reviews

I always get the best treatment

Customer review rating 4.5/5

Jose G. Families - 12/11/2020 Confirmed reviews ALL

Every time I stay at Novotel Manaus, is like going to visit old friends. This time wasn’t different, the front desk staff was friendly, helpful and very professional. Mr. Leandro went above and beyond to help me with my needs. He is a great asset to this establishment and I know every employee there are too. I love the regional breakfast, it’s keeps me going back, is the best. Looking forward to seeing my friends again.

Consistently Great !

Customer review rating 4.5/5

Vitor L. Families - 07/10/2020 Confirmed reviews ALL

Great place with a great staff ! Always perfectly clean and food is just excellent

Perfect stay and services at this hotel

Customer review rating 4.5/5

Israel Business - 06/10/2020 Confirmed reviews ALL

Perfect

Bad Stay! No hygiene, dirty rooms, they smell like cigarettes. Dirty pool. Troubled room, had to change.

Customer review rating 4.5/5

Alvani L. Business - 01/10/2020 Confirmed reviews ALL

I was hosted from 20 / Sep to 30 / Sep. On the first day I saw that there was no carpet at the entrance to disinfect the shoes. The rooms were only cleaned twice a week. Why reduce hygiene in the middle of a pandemic? Imagine having to sleep in the same bed every day without changing sheets. The restaurant does not have an alcohol gel dispenser for use before meals.

Excelent Again !

Customer review rating 4.5/5

L. Families - 11/08/2020 Confirmed reviews ALL

Even with the COVID restrictions hotel staff makes the experience great by compensating the restrictions with An excelent customer service

Great staff but pool was EMPTY!

Customer review rating 4.5/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

One of the reasons we chose your hotel was the nice looking pool. We were super disappointed it was empty and undergoing maintenance. Staff was great. Shout out to Pamela and Lana. For us having the restaurant open at 7pm was problematic. We keep early hours, arrived from a slightly different time zone, and really needed dinner before 7pm. Then we waited 45 minutes for a fish soup (it was very good) and salad. And it wasn't very crowded. Why so slow?

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Suffering from pest

Customer review rating 4.5/5

Dilon Business - 09/03/2020 Confirmed reviews ALL

During the 2 weeks time stay in hotel, being suffered from serious bug bite.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

good stay, convenient for business trips

Customer review rating 4.5/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

I enjoyed the hotel and its facilities. clean, and practical. loved the pool.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Worst room ever

Customer review rating 4.5/5

Gustavo C. Business - 26/01/2020 Confirmed reviews ALL

Worst room ever... I’m a frequent guest at the Novotel Manaus and this time it was the worst experience ever. The bathroom had infiltrations all over the ceiling, the sink didn’t work well and the shower was sending water all over the floor.

Prezado Gustavo, Agradecemos ter dedicado o seu tempo para nos escrever sobre a sua estada no Novotel Manaus. Lamentamos qualquer transtorno causado durante sua estada, esperamos ter a oportunidade de tê-lo novamente conosco e reverter qualquer má impressão causada. Me coloco à sua disposição para acompanhar sua estada e garantir o melhor serviço. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança para uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Sinceramente, Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Got the job done

Customer review rating 4.5/5

Caio Business - 20/01/2020 Confirmed reviews ALL

This is my second stay at Novotel Manaus, while on a business trip. My first impression this time wasn't very good since I had to wait about 10 minutes to check-in, since there was only one person working at the reception (1PM on a Tuesday) and I had immediately to request a new room because of the intense mold smell. The phone wasn't working on that first room too. The new room they gave me was much better, even though the bed mattress and bathroom seems to need some improvements due to long usage. The TV control didn't had all buttons working and although it was a big tv, there was no HD TV. Looked like I was on the 90' again. The breakfast was the highlight of my stay, there were a lot of option and the food was delicious. I didn't use the rest of the facilities. I'll be in town in two months, I guess I'll be staying somewhere else this time.

Olá Sr Caio, Agradecemos ter dedicado o seu tempo para nos escrever sobre a sua estada no Novotel Manaus. Lamentamos qualquer transtorno causado durante sua estada, esperamos ter a oportunidade de tê-lo novamente conosco e reverter qualquer má impressão causada. Me coloco à sua disposição para acompanhar sua estada e garantir o melhor serviço. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança para uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Good business hotell.

Customer review rating 4.5/5

Nick D. Friends - 14/01/2020 Confirmed reviews ALL

Nice business hotel with a nice pool and good breakfast. The people in the reception where really nice and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

poor reception service

Customer review rating 4.5/5

Nh Solo - 26/12/2019 Confirmed reviews ALL

room was ok, but reception was curt. i had asked for a late checkout and was flatly denied. I politely asked for a late checkout the day before leaving, at 7pm, and was denied. i felt that as a lone female traveller, they could have been more sympathetic to my plight as i had an evening flight. there isn't much to do in the area and it was christmas eve so even getting food was a pain. left a bad taste in mouth. I have stayed in better hotels in other cities where reception made more effort.

Another Great Stay

Customer review rating 4.5/5

Vl Families - 03/12/2019 Confirmed reviews ALL

Excelent STAFF , Facilities and Service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Good for work !!

Customer review rating 4.5/5

Fish P. Business - 02/12/2019 Confirmed reviews ALL

Convenient !

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Marred by not having a lift to the lower ground floor

Customer review rating 4.5/5

D. G. Business - 29/11/2019 Confirmed reviews ALL

Satisfactory, food average, service excellent.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

fantastic people helping guests

Customer review rating 4.5/5

M. Friends - 26/11/2019 Confirmed reviews ALL

staff is soooo helpful made me an egg sandwich at 0 am because my flight was so early, even though it was not on the menu. the same morning during breakfast, you could see they only wanted us to be happy with the delicious food

Dear guest, Thanks for the excellent review of our hotel! We are happy that you enjoyed your stay and that we met your expectations. We hope to see you again soon. Best regards, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Clean and well decorated rooms but awful diner !

Customer review rating 4.5/5

Camille C. Families - 19/11/2019 Confirmed reviews ALL

The Novotel si not well located. However the rooms (all the same in a huge corridor) are clean and quite well decorated. But the piscine wasn’t so clean and there was only one deck chair for the whole pool area. But the worst was the dinner. We ordered, the eight of us, bergers and steaks. It was just awfull. We all got sick due to the lack of freshness of the meat. We wouldn’t definitly recommend it !

Dear Host, Thank you for taking the time to write us about your stay at Novotel Manaus. We apologize for any inconvenience caused during your stay, we hope to have the opportunity to have you back with us and reverse any bad impression caused. I put myself at your disposal to monitor your stay and ensure the best service. Once again, we appreciate your comments and hope to regain your confidence for a next stay. Looking forward to welcoming you soon, please accept our best regards. Sincerely Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

internet ruim

Customer review rating 4.5/5

Elias Business - 18/11/2019 Confirmed reviews ALL

internet is too bad, never connect and has to call several time to restart the router.

Dear Elias, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

honesta

Customer review rating 4.5/5

Milton R. A. Business - 17/11/2019 Confirmed reviews ALL

honesta

Prezado Milton, Obrigado pela avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Reasonably priced, good breakfast, not best location

Customer review rating 4.5/5

Anonymous Solo - 26/10/2019 Confirmed reviews ALL

First time staying at this Novotel. A bit underwhelming, but had a nice breakfast and the staff were very helpful. Room very clean. Price was quite reasonable. If you are planning on being near downtown, this is a bit too far and isolated, nothing really in neighbourhood. Uber is cheap but traffic can be very troublesome, so a short distance can take a long time. Nice outdoor pool and gardens.

Dear Darryl Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

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