Customer review rating (ALL Rating) 4.4/5 941 reviews
Mercure Hotel Aachen Europaplatz
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Access: 300 m / 0.19 mi 3 min walk / 1 min drive
Access: 3 km / 1.88 mi 20 min walk / 5 min drive
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Enjoy regional dishes and a fine selection of the best quality wines in our restaurant. Be inspired by our service. Kindly note that our restaurant is closed on Sundays and public holidays.
The multifunctional event area at the Mercure Aachen Europaplatz can be used for business events and private functions with up to 250 guests: The 6 conference rooms offer state-of-the art-technology including free WIFI and can be adjusted and combined as needed. Plenty of natural light ensures a pleasant atmosphere. Your guests will appreciate the contemporary comfort and attentive service at our hotel. You can count on our professional support when planning, organizing and hosting your event. We will of course take into account all of your requirements.
Room descriptions and layouts
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At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 15/night).
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Our guest reviews
100% genuine reviews from our guestsFind out more
Decent stay, but payment settling is unclear
Customer review rating 2.0/5
Ngouw Business - Confirmed reviews ALL
The stay itself was nice, although the way of entering the hotel without a car is not optimal since you have to walk through the parking lot instead of having a clear path to the hotel. Additionally, I was charged 245 EUR during the booking process, and then another 90 EUR afterwards. During checkout, I was asked to pay for the full cost of the booking again with additional charges from the breakfast and dinner orders, but I expected to only pay for the meals instead of for the full room costs again. Currently I have charges of 245 and 289 euros respectively, meaning I am currently charged double for the room fees.
Dear Mr. Gouw, thank you for giving your feedback about your stay in our house. We are really sorry that you have to make this experience here, during your stay. I am already in progress with my colleague about this issue and we will take care of it as soon as possible. My colleague will contact you one more time to solve this problem. We hope to welcome you back soon one more time to convince you from our house. Please stay healthy. Kind regards, Mercure Hotel Aachen am Europaplatz.
Good hotel and friendly helpful staff team
Customer review rating 4.5/5
Smog Friends - Confirmed reviews ALL
Stayed for leisure purposes. Room was clean well maintained and had everything we needed for a short 4 night stay. We found the staff team to be friendly and helpful which made for a very enjoyable and stress free break. The only improvement needed is a shelf in the shower so did not have to juggle with our own shampoo and shower gel etc.
Hello Mr. H., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and a wonderful new year! Team Mercure Aachen Europaplatz
Great hotel for a city trip
Customer review rating 4.5/5
Anonymous Families - Confirmed reviews ALL
The situation is good at the border of Aachen city. The room is clean and well decorated. The breakfast proposes a very large choice of products. The staff is friendly and attentive to your expectations.
Hello Mr. H., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Best regards and have a great new year! Team Mercure Aachen Europaplatz
Customer review rating 5.0/5
Marcus H. Families - Confirmed reviews ALL
Great hotel in a great location.
Hello Mr. H., thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. Happy Holidays and all the best! Team Mercure Aachen Europaplatz
Good location, great and helpful personnel.
Customer review rating 4.0/5
M. C. Friends - Confirmed reviews ALL
All well with my room, but I requested extra pillows during my reservation, but didn't get them.
Hallo Guest, thank you for your reservation in our hotel and the time to gave us feedback. We are very glad that you were so satisfied with our services. Your review is a wonderful gesture of appreciation and motivation. We will work on the progress of receiving guest comments upon arrival. We are very sorry. Best regards and happy holidays! Team Mercure Aachen Europaplatz
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price