Hotel - Mercure Hotel Aachen Europaplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen Europaplatz

4.0/5 594 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DUSSELDORF (Paying)
    • KOELN (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Jacuzzi nearby
    • Massage nearby
    • Sauna nearby
    • Solarium nearby
  • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Clay tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOMBARDIER0.8 km / 0.5 mi P30.2 km / 0.12 mi Stadtwerke Aachen AG0 km / 0 mi
Gruenenthal13 km / 8.08 mi Philips2 km / 1.24 mi ZENTIS0.8 km / 0.5 mi

Congress centre

EUROGRESS2 km / 1.25 mi Technologiezentrun0.2 km / 0.12 mi

Exhibition centre

EUREGIO4 km / 2.49 mi

Your meetings and events

The multifunctional event area at the Mercure Aachen Europaplatz can be used for business events and private functions with up to 250 guests: The 6 conference rooms offer state-of-the art-technologyincluding free WIFI and can be adjusted and combined as needed. Plenty of natural light ensures a pleasant atmosphere. Your guests will appreciate the contemporary comfort and attentive serviceat our hotel. You can count on our professional support when planning, organizing and hosting your event. We will of course take into account all of your requirements.

Mercure Hotel Aachen Europaplatz Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FISCHPÜDDELCHEN 21 m2 2 m 10 6 6 4 0
HOTMANNSPIEF 42 m2 2 m 25 16 12 20 20
HÜHNERDIEB 42 m2 2 m 25 16 12 20 20
ELISENBRUNNEN-NEPTUNBRUNNEN 100 m2 3 m 85 35 25 58 50
KARLSBRUNNEN-KUGELBRUNNEN 100 m2 3 m 85 35 30 58 50
PUPPENBRUNNEN 100 m2 3 m 85 35 30 58 50
PUPPENBRUNNEN - NEPTUNBRUNNEN 150 m2 3 m 120 50 40 85 80
PUPPENBRUNNEN - ELISENBRUNNEN 200 m2 3 m 150 50 0 130 90
PUPPENBRUNNEN - KUGELBRUNNEN 250 m2 3 m 200 0 0 140 110
PUPPENBRUNNEN - KARLSBRUNNEN 300 m2 3 m 280 0 0 180 120
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Video camera
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobilityAll 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

  • 119 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • RJ 11 outlet
    • Minibar
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 ALL Rating 3,042 reviews

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 594 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Saibal C. Families - 16/01/2020 Confirmed reviews ALL
« I was quite happy with my stay in this hotel »

The most convenient feature of the hotel was its location. My daughter is studying in Aachen and the hotel is within walking distance from her apartment. This made me choose the hotel. At the same time I was quite happy with the facilities and have no reason to complain at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., we very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Sm Solo - 30/12/2019 Confirmed reviews ALL
« Good but may be better »

The room is very good. The parking too expensive (€10 per day). The bar has to be significantly improved - better type of tap beer is needed, like Paulaner or Benediktener and some salted nuts or fries added. The employees and very good and helpfulul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergiy M., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. Thank you again for sharing your experience, and we hope you will have a happy new year! Sincerely, Team Mercure am Europaplatz

Arek Couples - 30/12/2019 Confirmed reviews ALL
« God quality at very good price. »

Great hotel, very nice staff, - room beside the elevator- not nice at all!!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arkadiusz R., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We are sorry that you were´nt satisfied with the Location of your room. We already put this Information in your Profile to prevent this for your next stay! Thank you again for sharing your experience, and we hope you will have a happy new year 2020. Sincerely, Simone Fey Guest Relation

Ekaterina Couples - 13/12/2019 Confirmed reviews ALL

We have booked a Privilege Room at the Mercure website. According to the description provided on the website (https://www.mercure-aachen-europaplatz.de/zimmer/privilege-zimmer/), the room should include: Free magazines for Men`s Health and Elle Daily newspaper free of charge VIP bathroom equipment from the Babor brand Bathrobe with slippers Free minibar We were given a Standard room, there were no magazines, no Babor brand bathroom goods, no daily newspapers, the minibar was empty. The robes and slippers arrived on the second day only, even though we went to reception right after we've seen the room and realised this wasn't what we booked. Babor, magazines, newspapers and minibar never appeared. Thus, a really unsatisfactory experience. Didn't use it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ekaterina A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of €50 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melissa Schöffers Front Office Manager

Ma Friends - 09/12/2019 Confirmed reviews ALL
« Comfortable and convenient »

Really nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We do hope you will have some happy Holidays! Sincerely, Simone Fey Guest Relation

Business - 09/12/2019 TripAdvisor review
« Terrible Travel, Best Hotel »

I was greeted by my first name and welcomed back. There was an iron and ironing board already in the room. Great chocolates as well were waiting for me to arrive. I received a "drink" card for one night during my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjories214, we thank you so very much for your wonderful feedback and that you felt welcome and well taken care of! We are always looking forward seeing you in our hotel and have won you as a very loyal fan of us! We do wish you a very great christmas and a happy new year! take good care and see you in 2020. Best regards from Aachen, Team Mercure Aachen Europaplatz

Drp M. N. Couples - 06/12/2019 Confirmed reviews ALL
« stop off on way to austria »

overall ok but small bed only one full pillow staff overwhelmed by company functions menu limited & expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia n., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We are taking your concerns serious and make sure that we will work on the mentioned Feedback. Thank you again for sharing your experience, and we hope your next visit will be more satisfactory. Have a very good Christmas! Sincerely, Team Mercure Aachen Europaplatz

Couples - 05/12/2019 TripAdvisor review
« Unclean room »

Very uncomfortable bed,room not clean and far too hot.Evening meal was disappointing and only lukewarm.A long walk into town down dark roads.Breakfast not too bad but this hotel really needs refurbishing

Mark Couples - 03/12/2019 Confirmed reviews ALL
« Uncomfortable night! »

Very hard bed,poor pillows,unclean room and lukewarm food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to mention that you always have the possibility to have extra or a selection of different pillows and mattress topper to Chose in our Hotel. Please allow us to help you the next time. Please do not heistate to contact us for any other requests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a wonderful Christmas time and a very good year 2020. Kind regards, Simone Fey Guest Relation

R. Business - 02/12/2019 Confirmed reviews ALL
« Interesting place to stay »

I stayed one night: the welcome was uneventful but the visit to the restaurant was not that great. I have the impression that the personnel is not very into serving in a restaurant setting. We had to ask for wine (not offered to us) and food was not good value for money.

Joan V. D. L. Business - 15/11/2019 Confirmed reviews ALL
« Good room (not too hot), automatic check-in on internet complicated, did not receive invoice by email yet »

During my internet check-in/out and at the check-out at the desk it was promised that the invoice would be sent by email. I still haven't receive the invoice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan Van Der L., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We are very sorry that you didn´t receive your invoice. I will send it to you to the mentioned E-Mail adress. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Roman Business - 13/11/2019 Confirmed reviews ALL
« A relaxing place after a hard working day. »

I felt very comfortable. The staff was friendly, check-in and check-out was very quick. The rooms are modern, yet radiate warmth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

S. R. Couples - 11/11/2019 Confirmed reviews ALL
« Very nice stay »

Have enjoyed the kindness of the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raphael S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Tarmo Business - 10/11/2019 Confirmed reviews ALL
« Good business hotel with clean and bright rooms »

Staff is really professional and friendly. Rooms are clean and with good amenities - coffee/tea, fridge, safe. Bathroom could be a bit more functional but nothing too much to complain. Breakfast is quite average, missing nearly any fresh fruit and vegetables. Restauruant is pretty good and worth to visit. Would still expect a bit more friendly service in such restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tarmo T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Aachen Europaplatz

Anonymous Families - 28/10/2019 Confirmed reviews ALL

Comfortable, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Frank D. Business - 25/10/2019 Confirmed reviews ALL
« Very good / sehr gut »

This was the second time I have stayed in this hotel. Everything went as smoothly as last time. Dieses war das 2. Mal, daß ich in diesem Hotel untergekommen bin, und alles verlief genau so reibungslos wie letztesmal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank D., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visits will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Ankush C. Business - 18/10/2019 Confirmed reviews ALL
« Hospitality and Warm Welcoming Staff »

I stayed for 4 nights. Right from the moment I walked in till I checked out, the receptionist always welcomed with a warm smile and she was so helpful. I also liked their initiative towards the global warming. I supported that as much as I could. Looking forward to stay with them again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ankush C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Sarat C. Business - 01/10/2019 Confirmed reviews ALL
« Great stay. Clean, good food. »

Very good and satisfying stay. Good food, great maintenance, good view. Slightly away from main road but quite nice with lots of open area. Only problem was house keeping where room was not cleaned properly one a particular day, rest everything was perfect. The fronk desk could be slightly better managed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarat Chandra c., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are deeply sorry about the Problems with our Housekeeping department. We discussed this matter with our cleaning Company and will make sure that id won´t happen again. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Simone Fey Guest Relation

O. K. Couples - 24/09/2019 Confirmed reviews ALL
« Clean, friendly and good value for money »

Warm welcome at the reception. Clean and comfortable rooms. The breakfast buffet has everything you can wish for. Diner at the restaurant was a bit disappointing though. Quantity/quality of the food was disappointing and the prices were too high in our opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Odette K., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course we did get your Feedback about the Restaurant and will discuss this matter with our staff. We are very sorry that you weren´t satisfied with the Quality of the Food. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Simone Fey Guest Relation

Alan T. Couples - 22/09/2019 Confirmed reviews ALL
« Satisfactory for an overnight stay, but disappointing in some respects. »

These are the things that we would especially criticise: - room rather cramped for two people; - clear glass shower screen confusing and a possible safety hazard (and no soap holder provided in the shower); - bath robes promised but not provided; - service in the restaurant poor - not the fault of the staff, they simply had too much to do - and the quality of the food was much worse than we have experienced in the past. On the plus side, the reception area is very pleasant, the breakfast was good and the staff were welcoming and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will give your Feedback in Details to our department heads and will sort this matter out. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please don´t hesitate to contact me so we can find a solution for your case. Sincerely, Simone Fey Guest Relation

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