Mercure Hotel Berlin City West 4 stars

Customer review rating 4.3/5 1,444 reviews

Mercure Hotel Berlin City West
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+ 24 Services

Hotel extras

  • 119 comfortable rooms

  • 8 modern meeting and event rooms

  • Cozy regional restaurant

  • Beautiful quiet terrace with outdoor pool

  • Optimal connection to public transport, Tegel Airport and the motorway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Outdoor tennis court (Nearby)
  • Jogging track (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629
berlin
germany

Tel: +493038030

Fax: (+49)30/3819403

Check-in from 15h00

Check out up to 12h00

  • By plane

    BERLIN SCHONEFELD At 40km / 24.86 miles

  • By plane

    BERLIN TEGEL At 3km / 1.88 miles

  • By train

    OSTBAHNHOF At 15km / 9.32 miles

  • By train

    SPANDAU At 5km / 3.11 miles

  • By train

    ZOOLOGISCHER GARTEN At 7km / 4.38 miles

GPS :52.536032, 13.273297

Companies

  • BMW 2.0 km / 1.25 mi
  • NOKIA SIEMENS NETW. 0.1 km / 0.06 mi
  • OSRAM 1.0 km / 0.63 mi
  • SIEMENS 0.5 km / 0.31 mi
  • SIEMENS TECHNOPARK 0.5 km / 0.31 mi
Companies

Your meetings and events

A compelling award: as a Certified Conference Hotel, the Mercure Berlin City West provides the latest technology and a professional service for your events. Count on our guaranteed services.8 air-conditioned meeting rooms with free WIFI and capacity for up to 300 participants are available for your events. All rooms are brightly lit by plenty of natural light.Please contact our qualified staff, who will be on hand at any time to assist with the planning and organization of your event through to hosting, and who will be happy to meet your every need.

12 

meeting rooms

From 1 to 24 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • TV with VCR

  • Meeting room

  • Syndicated room

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 119 rooms in the 4-star Mercure Hotel Berlin City West are air-conditioned and have free WIFI access. In our Privilege Rooms, your comfortable bed is in a separate sleeping area. On request, your children can stay with you in a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West hotel (surcharge of EUR 15 per night).

Junior Suite with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Direct dial telephone

Standard room with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

WEINLOUNGE

Type of cuisine: Regional

The modern Weinlounge restaurant, which seats 40 people, is air-conditioned and open daily from 12 noon until 10.30pm. The restaurant serves regional specialties, which you can enjoy our on the terrace in summer.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEINLOUNGE BAR

Non contractual photo

The "Weinlounge Bar" is the ideal place to relax with a fine wine after a hard day. The bar is open every day from midday to midnight and has a sunny terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,444 reviews

tripadvisor

TripAdvisor Rating 4.0/5

618 reviews

Customer review rating 4.3/5

Sarang Business - 31/07/2020 Confirmed reviews ALL

Very nice experience. There were not many expectations due to the on going Covid issues.

Dear Sarang P., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Terrible

Customer review rating 4.3/5

Helen H. Friends - 18/03/2020 Confirmed reviews ALL

The receptionist was frosty and not particular forthcoming with her help so not a good first impression. I found a sandwich in foil in the fridge. I took it to reception and was just asked for my room number, no apology . There was no milk and only one teabag in the room. I went to ask for milk at reception and was directed to some pods in reception. Would it not have been possible to obtain a little fresh milk as in most hotels. The room was dingy and did not appear overly clean. It was noisy being in a corridor system with noisy doors shutting. The restaurant was closed and we one of our reasons for choosing this hotel was that it had a restaurant. The quilts on the bed were tiny and we had to ask for another. There was only one pillow on the bed which I have never experienced before. However there were more in the wardrobe. We had been in Gdansk for a short break and stopped here on the way to Berlin airport. It was the worst experience of our holiday and I would not say again. At 110 .E For one nights stay , vastly overpriced. Very very disappointing.

Dear Helen H., we sincerely apologize for the inconvenience this difficult situation has caused. Your described experiences do not meet our standard and, as you write, are out of the question. The corona virus has a stranglehold on us and I apologize for the behavior of my employees in this unusual situation. Stay healthy and best regards, Stefanie Bobon - General Manager

Very well located for my purposes, but the room is quite old and a little sad

Customer review rating 4.3/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Perfectly located next to Siemens and next to the U7. The staff was nice and helpful. The impression of the room was to be quite old and could need renovation. The itnernal door locker was hanging loosely from the wall when entering, the walls are empty, grayish and make sad room feeling. The TV is very small for today's standards. The shower is is fully outdated. I might come back due to the location, but not for the rooms.

Dear Tobias A.! We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West and we hope to convince you completely of us on a next visit. Sincerely, Stefanie Bobon - General Manager

Located near Siemens

Customer review rating 4.3/5

David P. Business - 24/02/2020 Confirmed reviews ALL

It was ok - the only issue I had was when I said that my plug was stuck in the bath. The person at reception said she could not find someone to sort it out and the only option was to move rooms

Dear David, Thank you very much for your review. I will consult with the staff again so as not to let such a case be repeated with the plug. In this case, I would like to apologise to you. I would be pleased to welcome you again. Regards Stefanie Bobon - General Manager

Countryside hospitality in a metropolis

Customer review rating 4.3/5

Mike Solo - 24/02/2020 Confirmed reviews ALL

Very friendly service at breakfast (as well). Free parking close to the hotel. Nice room and bathroom. The hotel responded immediately to my special request about room.

Dear Miklos, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Not very satisfying

Customer review rating 4.3/5

Tomek Business - 27/01/2020 Confirmed reviews ALL

Room 123 was very noisy (water pumps behind the wall?) and unfortunatelly there was no telephone net available. Room was very small (2nd part closed) and the bathroom quality not adaquate (old, wall dirty etc) to the paid rate.

Dear Tomasz R.! Thank you for taking the time to share your experience with us at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations. Please allow me to sincerely apologize. I will contact the external cleaning company immediately. We hope to be able to convince you completely of us on a next visit. Best regards, Stefanie Bobon - General Manager

Very old room, bad breakfast

Customer review rating 4.3/5

Simoe Couples - 10/01/2020 Confirmed reviews ALL

The room was very old, worn bathroom, dirty carpet. Bad breakfast, (some food that smelled bad). I'm not angry with the hotel but with your group who tolerates all of this. I believed that your group is a guarantee of quality. Obviously I was wrong. Never again

Sehr geehrte Frau M.! Wir danken Ihnen für das Feedback nach Ihrem Aufenthalt in unserem Haus. Schade, dass Sie trotz persönlicher Rücksprache mit den Kollegen vor Ort, eine solche Bewertung abgegeben haben. Sämtliche Mitarbeiter sind sofort auf Ihre Anmerkungen eingegangen. Beste Grüße, Stefanie Bobon - General Manager

Pretty good

Customer review rating 4.3/5

Joseph Couples - 30/12/2019 Confirmed reviews ALL

The breakfast can be better

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Close location to BSH is the biggest reason for my Hotel selection.

Customer review rating 4.3/5

Tolga S. Business - 12/12/2019 Confirmed reviews ALL

In general there's an average hotel. But the bathtub is too high and it has a slippery ground, which can create some problems while getting in and out.

Dear Tolga S., we very much appreciate your rating and the comments regarding your stay at the Mercure Hotel Berlin City West. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Odd Price/Quality ratio

Customer review rating 4.3/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

I think the price was too high for the quality of the hotel.

Kære Mr. S., tak for din vurdering. Vi er virkelig ked af, at du ikke var helt tilfreds med dit ophold i vores hus. Jeg vil diskutere de individuelle problemer med mit team. Vi håber at overbevise dig om vores næste besøg. Med venlig hilsen, Stefanie Bobon - General Manager

Very comfortable with helpful staff

Customer review rating 4.3/5

Jason Business - 25/11/2019 Confirmed reviews ALL

Very good - the breakfast could have had more options

Dear Mr. T., we thank you for evaluating your stay in our house. I will discuss your comments with my team. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Quality under expectation

Customer review rating 4.3/5

Tomek Business - 22/11/2019 Confirmed reviews ALL

Room 211, old bathroom and the whole stay bad smell from the sewage.

Szanowny Panie R., dziękujemy bardzo za poświęcenie czasu na ocenę nas po pobycie w hotelu Mercure Hotel Berlin City West i głębokie ubolewanie, że świadczone usługi nie spełniły Państwa oczekiwań. Przepraszamy za powstałe niedogodności. Twoja opinia jest dla nas najważniejsza. Ponadto możemy zapewnić, że zostaną podjęte niezbędne środki w celu trwałej poprawy jakości wymienionych usług. Jeszcze raz dziękuję za komentarze. Mamy nadzieję, że odzyskamy wiarę w jedną z twoich następnych nocy i czekamy na przyjęcie wkrótce. Z poważaniem Stefanie Bobon - Dyrektor Generalny

Quite satisfied - an a-okay experience, would recommend

Customer review rating 4.3/5

Sander Business - 12/11/2019 Confirmed reviews ALL

Pleasant, ok, nothing out of ordinary, but nothing subpar.

Vážený pane Z., děkuji za vaše hodnocení. Těšíme se na vaši další návštěvu u nás! S pozdravem Stefanie Bobon

Overnight stay before early flight

Customer review rating 4.3/5

Karibik Couples - 05/11/2019 Confirmed reviews ALL

Excellent location for airport. Wake-up call, taxi order all worked well

Sehr geehrte Frau S., wir danken Ihnen vielmals für Ihre tolle Bewertung und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Stefanie Bobon - General Manager

Ridiculous fee added

TripAdvisor rating 4.0/5

Andrzej K Solo travel - 05/11/2019 TripAdvisor review

The hotel is right at the entrance to the U7 underground station, which is good. However, I find the policy of extra fees appaling. The room was fully booked upfront online and when checking out I was asked a weird question what the nature of my visit to Berlin was (!). Does anyone has the right to ask me about it? What if I do not answer this question? And as it turned out, "Holiday/private/leisure/visiting friends/sightseeing" are the answers which mean you will have to pay extra EUR 3,18 for nothing. Does a private trip mean that I use the room EUR 3,18 "more" than on a business trip? Does the hotel want to punish those on "private" trips and tell them "Do not come to visit Berlin or you must pay extra"??? Ridiculous policy. Not coming to Berlin, next time I will choose places where I am not punished because I am not on a business trip.

Dear Guest, thank you for the rating. We would like to make a comment on your point with the City Tax. This tax has been required by law since 2014 and applies to all major German cities. The city tax, or tourist tax, is always payable directly to the hotel if a guest travels privately. Furthermore, the amount is to be paid at the end of the month completely to the city of Berlin. Sincerely, Stefanie Bobon - General Manager

Clean and friendly hotel in Berlin City West

Customer review rating 4.3/5

Frank U. M. V. R. Couples - 03/11/2019 Confirmed reviews ALL

The location, staff, restaurant is convenient, clean and friendly. Mercure is convenient to the Tegel Flughafen and Bahnhof as we travel from the USA to our home and friends in Magdeburg.

Sehr geehrte Familie R., wir danken Ihnen ganz herzlich für die tolle Bewertung und freuen uns auf Ihren nächsten Besuch bei uns! Viele Grüße, Stefanie Bobon - General Manager

Quite disappointed

Customer review rating 4.3/5

Anonymous Families - 21/10/2019 Confirmed reviews ALL

It is said in the website that there is air-conditioner, but actually there is not. I was wondering that the air-conditioner in my room didn't work, so I went to ask at the lobby. The guy at the lobby told me there was no air-conditioner, there was only heater. So we had to sleep with the window opened. Also, there was no shower gel in my bathroom and no facial tissue in my mother's bathroom.

เรียนคุณสุธาทิพย์รักษ์ทิกรกรขอบคุณสำหรับการให้คะแนนและความคิดเห็นของคุณ ฉันจะหารือเรื่องนี้กับ บริษัท ทำความสะอาดภายนอกของเราทันทีและเริ่มมาตรการ เราขออภัยในความไม่สะดวกและขอให้อยู่ในความนับถืออย่างดี Stefanie Bobon - ผู้จัดการทั่วไป

Alles gut

Customer review rating 4.3/5

Ramin-holger C. Business - 21/10/2019 Confirmed reviews ALL

Alles rundum in Ordnubg

Sehr geehrter Herr C., wir danken Ihnen vielmals für Ihre gute Bewertung zu Ihrem Aufenthalt im Mercure Hotel Berlin City West und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Stefanie Bobon - General Manager

Solider Standard

Customer review rating 4.3/5

Ursula H. Solo - 14/10/2019 Confirmed reviews ALL

Solider Standard.

Sehr geehrte Frau H., wir danken Ihnen vielmals für die Bewertung zu Ihrem Aufenthalt im Mercure Hotel Berlin City West und freuen uns, Sie bald wieder bei uns zu begrüßen. Viele Grüße, Stefanie Bobon - General Manager

Nice hotel

Customer review rating 4.3/5

Sb Business - 12/10/2019 Confirmed reviews ALL

Nice room, very clean. Good breakfast.

Dear Mr. B., thank you for your great review. We look forward to your next visit with us! Best regards, Stefanie Bobon - General Manager

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