Hotel - Mercure Hotel Berlin City West
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City West

4.0/5 605 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Companies and event centres nearby

Company

BMW2 km / 1.25 mi OSRAM1 km / 0.63 mi SIEMENS TECHNOPARK0.5 km / 0.31 mi
NOKIA SIEMENS NETW.0.1 km / 0.06 mi SIEMENS0.5 km / 0.31 mi

Congress centre

ICC4 km / 2.49 mi

Exhibition centre

Messe Berlin4 km / 2 mi

Your meetings and events

A compelling award: as a Certified Conference Hotel, the Mercure Berlin City West provides the latest technology and a professional service for your events. Count on our guaranteed services.8 air-conditioned meeting rooms with free WIFI and capacity for up to 300 participants are available for your events. All rooms are brightly lit by plenty of natural light.Please contact our qualified staff, who will be on hand at any time to assist with the planning and organization of your event through to hosting, and who will be happy to meet your every need.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BLOCKWERK 40 m2 2 m 35 14 18 20 10
DYNAMOWERK 40 m2 2 m 35 14 18 20 10
ELMOWERK 40 m2 2 m 35 14 18 20 10
GERÄTEWERK 55 m2 3 m 45 20 24 25 24
KABELWERK 55 m2 3 m 45 20 25 25 24
PLANIAWERK 55 m2 3 m 45 20 24 25 24
SCHALTWERK 55 m2 3 m 45 20 24 25 24
WERNERWERK 110 m2 3 m 100 30 35 40 35
WERNERWERK + SCHALTWERK 165 m2 3 m 150 50 50 90 60
WERNERWERK- PLANIAWERK 220 m2 3 m 200 70 70 120 90
WERNERWERK -KABELWERK 275 m2 3 m 250 80 80 140 160
WERNERWERK -GERÄTEWERK 330 m2 3 m 300 80 80 140 200
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 119 rooms in the 4-star Mercure Hotel Berlin City West are air-conditioned and have free WIFI access. In our Privilege Rooms, your comfortable bed is in a separate sleeping area. On request, your children can stay with youin a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West hotel (surcharge of EUR 15 per night).

  • 119 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 1,309 reviews

Our guest reviews for
Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 605 reviews
Anonymous Business - 27/11/2019 Confirmed reviews ALL
« Odd Price/Quality ratio »

I think the price was too high for the quality of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Kære Mr. S., tak for din vurdering. Vi er virkelig ked af, at du ikke var helt tilfreds med dit ophold i vores hus. Jeg vil diskutere de individuelle problemer med mit team. Vi håber at overbevise dig om vores næste besøg. Med venlig hilsen, Stefanie Bobon - General Manager

Jason Business - 25/11/2019 Confirmed reviews ALL
« Very comfortable with helpful staff »

Very good - the breakfast could have had more options

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., we thank you for evaluating your stay in our house. I will discuss your comments with my team. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Tomek Business - 22/11/2019 Confirmed reviews ALL
« Quality under expectation »

Room 211, old bathroom and the whole stay bad smell from the sewage.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie R., dziękujemy bardzo za poświęcenie czasu na ocenę nas po pobycie w hotelu Mercure Hotel Berlin City West i głębokie ubolewanie, że świadczone usługi nie spełniły Państwa oczekiwań. Przepraszamy za powstałe niedogodności. Twoja opinia jest dla nas najważniejsza. Ponadto możemy zapewnić, że zostaną podjęte niezbędne środki w celu trwałej poprawy jakości wymienionych usług. Jeszcze raz dziękuję za komentarze. Mamy nadzieję, że odzyskamy wiarę w jedną z twoich następnych nocy i czekamy na przyjęcie wkrótce. Z poważaniem Stefanie Bobon - Dyrektor Generalny

Sander Business - 12/11/2019 Confirmed reviews ALL
« Quite satisfied - an a-okay experience, would recommend »

Pleasant, ok, nothing out of ordinary, but nothing subpar.

Our hotel has responded to the review
Our hotel has responded to the review

Vážený pane Z., děkuji za vaše hodnocení. Těšíme se na vaši další návštěvu u nás! S pozdravem Stefanie Bobon

Karibik Couples - 05/11/2019 Confirmed reviews ALL
« Overnight stay before early flight »

Excellent location for airport. Wake-up call, taxi order all worked well

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau S., wir danken Ihnen vielmals für Ihre tolle Bewertung und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Stefanie Bobon - General Manager

Solo travel - 05/11/2019 TripAdvisor review
« Ridiculous fee added »

The hotel is right at the entrance to the U7 underground station, which is good. However, I find the policy of extra fees appaling. The room was fully booked upfront online and when checking out I was asked a weird question what the nature of my visit to Berlin was (!). Does anyone has the right to ask me about it? What if I do not answer this question? And as it turned out, "Holiday/private/leisure/visiting friends/sightseeing" are the answers which mean you will have to pay extra EUR 3,18 for nothing. Does a private trip mean that I use the room EUR 3,18 "more" than on a business trip? Does the hotel want to punish those on "private" trips and tell them "Do not come to visit Berlin or you must pay extra"??? Ridiculous policy. Not coming to Berlin, next time I will choose places where I am not punished because I am not on a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for the rating. We would like to make a comment on your point with the City Tax. This tax has been required by law since 2014 and applies to all major German cities. The city tax, or tourist tax, is always payable directly to the hotel if a guest travels privately. Furthermore, the amount is to be paid at the end of the month completely to the city of Berlin. Sincerely, Stefanie Bobon - General Manager

Frank U. M. V. R. Couples - 03/11/2019 Confirmed reviews ALL
« Clean and friendly hotel in Berlin City West »

The location, staff, restaurant is convenient, clean and friendly. Mercure is convenient to the Tegel Flughafen and Bahnhof as we travel from the USA to our home and friends in Magdeburg.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Familie R., wir danken Ihnen ganz herzlich für die tolle Bewertung und freuen uns auf Ihren nächsten Besuch bei uns! Viele Grüße, Stefanie Bobon - General Manager

Anonymous Families - 21/10/2019 Confirmed reviews ALL
« Quite disappointed »

It is said in the website that there is air-conditioner, but actually there is not. I was wondering that the air-conditioner in my room didn't work, so I went to ask at the lobby. The guy at the lobby told me there was no air-conditioner, there was only heater. So we had to sleep with the window opened. Also, there was no shower gel in my bathroom and no facial tissue in my mother's bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

เรียนคุณสุธาทิพย์รักษ์ทิกรกรขอบคุณสำหรับการให้คะแนนและความคิดเห็นของคุณ ฉันจะหารือเรื่องนี้กับ บริษัท ทำความสะอาดภายนอกของเราทันทีและเริ่มมาตรการ เราขออภัยในความไม่สะดวกและขอให้อยู่ในความนับถืออย่างดี Stefanie Bobon - ผู้จัดการทั่วไป

Ramin-holger C. Business - 21/10/2019 Confirmed reviews ALL
« Alles gut »

Alles rundum in Ordnubg

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr C., wir danken Ihnen vielmals für Ihre gute Bewertung zu Ihrem Aufenthalt im Mercure Hotel Berlin City West und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Stefanie Bobon - General Manager

Ursula H. Solo - 14/10/2019 Confirmed reviews ALL
« Solider Standard »

Solider Standard.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau H., wir danken Ihnen vielmals für die Bewertung zu Ihrem Aufenthalt im Mercure Hotel Berlin City West und freuen uns, Sie bald wieder bei uns zu begrüßen. Viele Grüße, Stefanie Bobon - General Manager

Sb Business - 12/10/2019 Confirmed reviews ALL
« Nice hotel »

Nice room, very clean. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for your great review. We look forward to your next visit with us! Best regards, Stefanie Bobon - General Manager

Christian H. Friends - 18/09/2019 Confirmed reviews ALL
« Generally average experience »

This hotel is situated in a good location close to the underground station. Parking is challenging although there is street parking available. The hotel does not have its own car park although it is advertised that ample parking is available. I booked a Junior Suite each for myself and my two travel companions. The cleanliness was good but the level of facilities was not exceptional. Although the booking was in my name the hotel has now processed the entire booking under a mis spelled version of one of my guests names which is frankly insulting and unacceptable. The hotel restaurant was closed without warning and we were forced to eat in the bar. Although a full menu was available it was not very relaxed. Breakfast was a poor selection given the price charged. Overall this was an average experience and I did not feel at all valued as a customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian! First of all, I would like to thank you for the visit and your rating! I am extremely sorry that you had such complications regarding your bill. For this I will immediately consult with my team at the reception. The restaurant was not closed in the evening, we had a large meeting in the breakfast area had dinner. The space in front of the bar (our restaurant Weinlounge) would not have been enough for the number of people. Despite the events, I hope once again to welcome you to the Mercure Hotel Berlin City West in order to be able to fully convince you of our quality. Best regards, Stefanie Bobon - General Manager

Kalle Business - 10/09/2019 Confirmed reviews ALL
« Nice »

Location was perfect! Close to Messe Berlin...clean room an nice people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl-Henrik Soderlund, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Zeljko Business - 06/09/2019 Confirmed reviews ALL
« will come again only if I have to stay in that specific area of Berlin »

fiendly stuff. clean place. not really a 4* hotel, too expensive for the value.

Our hotel has responded to the review
Our hotel has responded to the review

Dragi gost, hvala na ocjeni. Što se tiče vaše napomene o kupaonici, već sam obavijestio kućnog tehničara. Radujemo se što ćemo vas uskoro dočekati! Srdačan pozdrav, Stefanie Bobon - generalna direktorica

Christina W. Couples - 05/09/2019 Confirmed reviews ALL
« Hotel was too hot to handke »

We specifically chose this hotel because of its proximity to the airport AND because it had air conditioning. My husband and I were both suffering from sickness and the heat of Berlin during our visit was too much. We checked in and went to our room, only to find it was sweltering. Turned on the AC at a very low temp and went out for dinner, assuming the room would cool off while we were gone. It didn’t. Made a call to reception and were moved to another room, which we appreciated. Unfortunately, it was only marginally cooler. I ended up sleeping on the couch, under the anemic AC vent. At the price we were paying, I shouldn’t have to resort to sleeping on a couch. The hotel seriously needs to look at its heating/cooling system. We were very disappointed in our stay overall. Aside from the front desk staff - a woman - who moved us to a new room, we found the rest of the staff to be less than helpful and somewhat rude. Not what we expected from a Mercury hotel, at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, thank you for rating to your stay with us. I apologize for your negative experiences. I will contact the house technician immediately. Nevertheless, we hope to see you next time at the Mercure Hotel Berlin City West. Sincerely, Stefanie Bobon - General Manager

K Families - 22/08/2019 Confirmed reviews ALL
« Good »

Last night before flying home so convenient to airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Jeffrey E. Couples - 13/08/2019 Confirmed reviews ALL
« Very good hotel »

Excellent value. Great room at a decent price. Excellent breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Anonymous Families - 06/08/2019 Confirmed reviews ALL
« Good »

Breakfast great. Internet terrible. Could not connect in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren L., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Mt Business - 01/08/2019 Confirmed reviews ALL
« Good stay »

Room is clean and quiet. Breakfast is good. Shower sprayed water on the floor. Bed is hard and there is no top sheet. Room was too warm and turning thermostat down did not help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. t., Thank you for your review and your comments. I will pass these on to our house technician. We are looking forward to your next visit. Sincerely, Stefanie Bobon - General Manager

Defeng M. Business - 21/07/2019 Confirmed reviews ALL
« clean, good breakfast, good service for apple, lemon water for guest »

comfortable, very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Defeng M., thank you for your great review and your words of praise. I will gladly pass these on to my team. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates