Hotel - Mercure Hotel Frankfurt Eschborn Ost
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Eschborn Ost

3.5/5 342 reviews
See on a map
38 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 23 Services
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Mercure Hotel Frankfurt Eschborn Ost

Mid-scale hotel for business trips or leisure

The 4-star Mercure Hotel Frankfurt Eschborn East has 224 rooms with free Wi-Fi overlooking Frankfurt skyline. The spacious meeting area of our hotel comprises eleven rooms and is suitable for events with up to 220 attendants. On arrival by train, go to Frankfurt main station and by S-Bahn to Eschborn South. We have shuttle bus from Mon - Fri. A5 and A66 exits are 900 metres away from the hotel.

Situated right on Frankfurt's city border, Eschborn is one of Frankfurt's metropolitan regions. The city has also become a strong business location in recent years, winning over companies such as the Deutsche Börse and Samsung.

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Hotel extras
  • 224 modern rooms with free WIFI
  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology
  • Terrace with an outdoor swimming pool and beach club
  • Great highway connections, nearest S-Bahn station 984 yds (900 m)
  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon

Leisure and activities

  • Outdoor unheated pool
  • Well-being  (Nearby)
    • Massage
    • Sauna
  • Clay tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

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Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760
eschborn
germany

Tel: (+49)61969010
Fax: (+49)6196/901900
Check-in from 15h00
Check out up to 12h00
Access and transport
  • Ginnheimerstr 90 m : 916, Ginnheimerstr
  • Eschborn Sud 900 m : S3 S4, ESCHBORN SUD 1km
  • FRANKFURT RHEIN MAIN At 13km / 8.08 miles
  • FRANKFURT At 13km / 8.08 miles
  • ESCHBORN NORTH At 0.5km / 0.31 miles
  • ESCHBORN WEST At 0.5km / 0.31 miles
  • ESCHBORN At 0.9km / 0.56 miles
  • FRANKFURT MAIN HBF At 8km / 4.97 miles

GPS : 50.138077, 8.582898

Companies and event centres nearby

Company

ACCOVION0.05 km / 0.03 mi Accenture5 km / 3.11 mi BOSCH4.5 km / 2.8 mi CONTINENTAL TEVES4.5 km / 2.8 mi DEUTSCHE BANK1 km / 0.62 mi ERNST AND YOUNG1 km / 0.62 mi Europcar0.1 km / 0.06 mi Günther & Co5 km / 3.11 mi IBM2.5 km / 1.55 mi RANDSTAD0.05 km / 0.03 mi T-Mobile2 km / 1.24 mi TERUMO-EUROPE3 km / 1.86 mi Titex Plus5 km / 3.11 mi Vodafone3.5 km / 2.17 mi Yaskawa4.5 km / 2.8 mi
ARCOR1 km / 0.62 mi Accor2 km / 1.24 mi COMPASS GROUP0.05 km / 0.03 mi Club Med3 km / 1.86 mi Deutsche Telekom1 km / 0.62 mi EUROHYPO0.05 km / 0.03 mi GTZ3 km / 1.88 mi HERTZ0.1 km / 0.06 mi Procter und Gamble5 km / 3.11 mi SAMSUNG4.5 km / 2.8 mi T-SYSTEMS1 km / 0.62 mi Techem AG3 km / 1.86 mi VR Leasing AG3 km / 1.86 mi Waters0.05 km / 0.03 mi

Congress centre

FRANKFURT7 km / 4.35 mi

Exhibition centre

FRANKFURT MESSE7 km / 4.35 mi

Your meetings and events

Take advantage of all the benefits that our CCH-certified Mercure Eschborn Ost hotel has to offer to make your events a success. The 11 air-conditioned meeting rooms boast state-of-the-art technology and free WIFI access, and have a maximum capacity of 220 people. They are suitable for both business and private events. Our T.E.A.M. concept means we can cater for your individual requirements and offer a welcoming atmosphere and expert advice before and during your event. Do you have any questions or specific requirements? Our qualified staff will happily offer you professional support, from the planning and organization of your event to assistance on the day.

Mercure Hotel Frankfurt Eschborn Ost Meeting Room
4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GOLDGRUBE 20 m2 2 m 12 0 8 8 16
PFERDSKOPF 20 m2 2 m 12 0 8 8 16
STEINKOPF 20 m2 2 m 12 0 8 8 16
HERZBERG 40 m2 2 m 24 14 16 16 24
SANDPLACKEN 40 m2 2 m 24 14 16 16 24
WEILSBERG 40 m2 2 m 24 14 16 16 24
ALTKOENIG 55 m2 3 m 42 24 24 30 24
FUCHSTANZ 55 m2 3 m 42 24 24 30 24
GLASKOPF 55 m2 3 m 42 24 24 30 24
KLEINER FELDBERG 55 m2 3 m 42 24 24 30 24
GROSSER FELDBERG 110 m2 3 m 84 30 24 60 48
GR. FELDBERG + KL. FELDBERG 330 m2 3 m 220 0 0 180 180
WITH MOST SPACE (5+7) 330 m2 3 m 294 94 86 180 168
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Video camera
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Meeting room
    • Syndicated room
    • Videoconferencing
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Syndicate rooms
    • High speed transmission line
    • Accommodation
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our rooms are all equipped with a work space for notebooks and documents. Two children up to the age of 16 stay in their room for free. For your family stay, we recommend our family rooms for 4.our pet is welcome to stay with us (charge of EUR 10/night).

6 photos
Standard Room with double bed

Standard Room with double bed

Our Standard rooms - ideal for your needs, with TV, high-quality double bed, comfortable seating, functional workplace with free wi-fi, air conditioning, safe, minibar and hairdryer.

Superior room with double bed

Superior room with double bed

Our Superior rooms with high-quality beds are on the hotel's upper floors. The air-conditioned rooms with work area, wi-fi, coffee maker and large bottle of water offer optimum comfort for your stay.

Standard Room with two single beds

Standard Room with two single beds

Our Standard rooms with two high-quality 90 x 200 cm single beds have TV, phone, comfortable seating, functional workplace with free wi-fi, air conditioning, safe, minibar and hairdryer.

Deluxe rooms with double bed

Deluxe rooms with double bed

Our Deluxe rooms ensure relaxing sleep on the upper floors of the hotel. VIP bathroom fittings, bathrobe, minibar, coffee/tea, daily newspaper, high-speed wi-fi and late checkout included.

Family room with double bed and sofa

Family room with double bed and sofa

Our family rooms with double bed and sofa are ideal for families or for short trips with friends. Functional workspace with free WIFI and air conditioning, TV, phone, safe, minibar and hair dryer.

  • 224 rooms
  • 199 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 19 family rooms
  • 2 connecting rooms
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

BIG EBBELType of cuisine: Type of cuisine: International

BIG EBBEL Restaurant
Lunch
12:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
18:30 - 23:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BIG EBBELType of cuisine: Type of cuisine: International

Our spacious "Big Ebbel" restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We're open from 6.30am until 2.30pm and from 6pm until 11pm.

Find out more and book

BAR SKYLINE

BAR SKYLINE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR SKYLINE

The Skyline bar at the Mercure Frankfurt Eschborn Ost hotel is known for its sophisticated cocktails in cozy surroundings - the perfect place to enjoy the evening after a successful day. We are open all day from 6:30AM to 1AM.

BEACH BAR

BEACH BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BEACH BAR

Our "Beach Bar" is a popular meeting place on fine summer days when we hold open-air barbecues starting at 5pm. This is an unmissable event if you are staying with us.

See all our bars
See all our restaurants and bars
4.3/5 ALL Rating 942 reviews

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Ost

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 342 reviews
Rigobert K. Business - 12/12/2019 Confirmed reviews ALL
« Medium »

Compare to my other stays, this was not well organised

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Didier D. Business - 03/12/2019 Confirmed reviews ALL
« MErcure helfmann park 6 »

Going there for 15 years, about 30 days a year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

P G. Business - 01/12/2019 Confirmed reviews ALL
« Great »

Staff were excellent as always, slept really well and great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Ben Business - 14/11/2019 Confirmed reviews ALL
« Great value esp. for business travel »

Easy to navigate to hotel (used car), sufficient parking place. Check-in is smooth, rooms are efficient, breakfast has a broad range of things to choose from. What could be better? The toilets would benefit from a more thorough cleaning "under the hood" once in a week. The elevators are quite busy in the morning - there it's good that the stairs are available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comment regarding the cleanliness of the toilets. We will improve our service and apologize for the inconvenience you had to suffer. Thank you again for sharing your experience. We will be very glad to welcome you again in our Mercure Hotel. Sincerely, Your Mercure Hoel Frankfurt Eschborn Ost

Neil H. Business - 31/10/2019 Confirmed reviews ALL
« Mr Neil H. »

The service at check in and Check out was very good. The waiter service and bar staff were very attentive. A young bar man Boris was very professional and his social skills with the clients was excellent. The rooms were clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Anonymous Business - 21/10/2019 Confirmed reviews ALL
« Enjoyed my stay. »

I spent 2 nights on a business trip. I really like the fact that they have bicycles that they lend to their guests. This way can enjoy the fresh air and investigate the surroundings without expensive Taxis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Gligor S. Business - 18/10/2019 Confirmed reviews ALL

Very satisfied with the seamless check-in and check-out. The staff is excellent, the room on the third floor on the contrary. It would need serious refurbishing. The shuttle to S-bahn station is a plus. For a someone having only fruits in the morning, the breakfast could be little monotonous; there is only the same offer on fruit salad each morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will share your comment ragrding the breakfast with our kitchen team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Couples - 29/09/2019 TripAdvisor review
« Excellent except for pillows and restaurant »

On balance a very god hotel and excellent location close to the motorway. The pillows were really bad - very thin and uneven, all four the same. This is surprising with the quality of the room in general. The food we ordered in the evening, Schnitzel was really bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hakanhallen, thank you very much for your review regarding your stay in our Mercure Hotel. Your opinion ist very important and will help us to continue our service range and make your stay even more pleasant and comfortable in the future. We apologize for the inconvenience you had to suffer regarding the pillows and the dinner. We will share your comments with the responsible team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again and we will be very glad to welcome you again in our Mercure Hotel. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Anonymous Business - 26/09/2019 Confirmed reviews ALL
« bla bla »

normal

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr T., vielen Dank für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Ost und wir freuen uns, dass Sie sich bei uns wohlgefühlt haben. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Mercure Hotel Frankfurt Eschborn Ost

Tm Business - 20/09/2019 Confirmed reviews ALL
« Business hotel with smaller disadvantages »

Usual checkin / checkout experience Usual room quality and all flawless Lifts get too old and are too slow, especially when the hotel is full During the IAA the hotel was fully booked, insufficient staff, especially at breakfast the demand could not be fulfilled Free bike sharing was very useful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Victor D. Families - 01/09/2019 Confirmed reviews ALL
« Mr. »

It was nice staying in the hotel. very clean and tidy Hotel. The staffs were very friendly and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Anonymous Business - 19/08/2019 Confirmed reviews ALL
« Gut »

war gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Ost. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Mercure Hotel Frankfurt Eschborn Ost

Mervyn H Solo travel - 02/08/2019 TripAdvisor review
« Comfortable weekend »

I enjoyed my stay at Mercure Eschborn Ost...friendly and helpful staff and the quality of service was good. Good restaurant and it helped that they served dinner too! The train station is only a 13 minute walk which is convenient. Will recommend for anyone who is looking for a hassle free stay in Frankfurt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mervyn H, thank you so much for your great review. It is always a pleasure to receive positive feedback. Your opinion will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future. Thank you again for sharing your experience with us. Please visit us again. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Alfredo Business - 01/08/2019 Confirmed reviews ALL
« Nice but... details make the difference »

This is a nice and overall comfortable hotel in Eschborn, not far from Frankfurt Messe (a few minutes by train). It was very good for me because I had business in that area. It was recommended by a colleague and I can say it is actually a good option. Nevertheless, two main bad point I can report are: 1. Restaurant Menu too boring. 2. The room was clean but I found repeatedly hairs (not mine of course) on the bed and on the towels in the bath.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. We apologize for the inconvenience you had to suffer regarding the cleanliness in the room. We will share your comment with the housekeeping team and will improve our service. Thank you again for sharing your experience, and we hope to welcome you again in our Hotel. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Anonymous Families - 29/07/2019 Confirmed reviews ALL
« Good location, nice pool, good food »

Convenient location from the motorway Nice pool and seating for relaxing in the evening and morning Good food and warm service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Hot Business - 27/07/2019 Confirmed reviews ALL
« Hottest room on earth »

Hottest day in history and air con does not work Unable to change room So pretty awful nights sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Tony R. Business - 12/07/2019 Confirmed reviews ALL
« Always a pleasure to stay at the hotel »

Always as pleasure and I’m always made welcome by reception and in the bar/restaurant. Thanks for making my stay so easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Business - 22/06/2019 TripAdvisor review
« Always stay there! »

Always a pleasure to stay at the hotel. Great service and the team are always pleased to help. The team helped when I became ill, so I have no complaints whatsoever. Bar is good and the food too. I always stay there when on business in Frankfurt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you very much for your nice review. It is always a pleasure to receive positive feedback. We look forward to another visit from you. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Nadim M. Business - 08/06/2019 Confirmed reviews ALL
« Mr »

Excellent staff and rooms. The Staff on the reception lead by Zlima are exceptionally service oriented. They are very convincing and they are the main reason why I always select this hotel in Frankfurt for business and leisure/

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Medine Ucar Mercure Hotel Frankfurt Eschborn Ost

Business - 20/05/2019 TripAdvisor review
« Good location, nice place to stay »

good selection of restaurants 15 minutes walking in the small center of Eschborn. Convenient for the Messe, well connected by walking or with a shuttle to go at the train station. Breakfast should be improved but acceptable. Excellent confort of the rooms. Cleaned. I had been back after some years and I will return, positive overall evaluation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 32filippo, thank you so much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team and will be very glad to welcome you again. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost (Hotel Management)

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