Fuerther Hotel Mercure Nuernberg West 4 stars

Customer review rating 4.4/5 2,571 reviews

Fuerther Hotel Mercure Nuernberg West
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Hotel extras

  • 129 renovated and air-conditioned guest rooms and bathrooms

  • Terrace and free outdoor swimming pool

  • Excellent connections to public transport and to the A73 highway

  • Family Friendly

  • Multi-functional conference rooms (3552 sq. ft. [330 m²])

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Massage (Nearby)
  • Outdoor playground for children
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Fuerther Hotel Mercure Nuernberg West

Laubenweg 6
90765
fuerth
germany

Tel: +4991197600

Fax: (+49)911/9760100

Check-in from 15h00

Check out up to 12h00

  • BUS AIRPORT NUERNBERG :  33 Airport to Poppenreuth. Bruecke

  • BUS HAUPTBAHNHOF FUERTH :  179 Flurstrasse

  • U1 NUERNBERG HAUPTBAHNHOF :  U1 FUERTH RATHAUS

  • By plane

    FLUGHAFEN NUERNBERG At 9km / 5.59 miles

  • By plane

    MUNICH F. J. STRAUSS At 180km / 112.5 miles

  • By car

    FUERTH SUED At 8km / 4.97 miles

  • By car

    POPPENREUTH At 0.1km / 0.06 miles

  • By train

    FUERTH HBF At 2km / 1.24 miles

GPS :49.481834, 11.003334

Companies

  • BSH FUERTH 3.3 km / 2.05 mi
  • IKEA FUERTH 1.5 km / 0.93 mi
  • KENNAMETALGMBH 3.3 km / 2.05 mi
  • RUAG GMBH 1.7 km / 1.06 mi
  • SIEMENS ERLANGEN 14.3 km / 8.89 mi
  • SIEMENS FUERTH 3.3 km / 2.05 mi
  • SIEMENS NUERNBERG 7.9 km / 4.91 mi
  • UVEX GMBH 3.6 km / 2.24 mi
Companies

Your meetings and events

Lots of room for your business or private events; the 8 multi-functional and flexible meeting rooms in the VDR-certified Mercure Nürnberg West can be tailored to your requirements and needs. When configured accordingly,the event area covers 330 m2 and has capacity for up to 300 participants. The technical facilities are state-of-the-art and are checked regularly. All rooms have free WIFI and 2 roomsalso have DSL. Plenty of natural light creates a relaxing atmosphere. Let us help you plan, organize and hold your event - you can always rely on our professional support; of course, we are more than happy to incorporate your wishes.

9 

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Soundproof

  • Meeting room

  • Indoor and Outdoor facilities

  • Syndicated room

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

At the 4-star Fürther Hotel Mercure Nürnberg West, you can choose between Standard Rooms with a double bed, double bed and sofa bed or twin beds, and Privilege Rooms with a double bed. All of our 129 spacious rooms were renovated in 2018 Our rooms have free, high-speed WIFI, air conditioning and a 40-inch flat-screen TV. Two children under the age of 16 can stay free of charge when sharing their parents' room

Standard Room with 1 double bed and 1 armchair

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed and minibar

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 double bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 2 single beds and Sofa

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

CHLÊO

Type of cuisine: International

Enjoy freshly prepared regional specialties in our Chlêo restaurant, and you can even eat on the terrace when the weather is fine. Round off your day by relaxing in the adjacent lounge over a drink or Grands Vins Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE CHLÊO

Non contractual photo

Our guests love relaxing in the Chlêo lounge. There you can enjoy a freshly brewed coffee or a refreshing cocktail. Surf the Internet using our WIFI free of charge and wind down at the end of the day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Fuerther Hotel Mercure Nuernberg West

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,571 reviews

tripadvisor

TripAdvisor Rating 4.0/5

563 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great hotel but having no evening restaurant is a big disadvantage

Customer review rating 4.4/5

Richard Solo - 06/09/2020 Confirmed reviews ALL

As per review title

Dear Sally S., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we can open our restaurant as soon as possible, but due to the economic situation we had to close it for now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

practical location

Customer review rating 4.4/5

Baroness V. A. Families - 24/08/2020 Confirmed reviews ALL

nice room, practical parking spot. However, the checkin and checkout prodecures should be revised as they are tedious and not very practical. also the shutdown of all services "due to Corona" slowly but surely is ridiculous, as room rates remain the same, although services have been reduced to an absolute minimum.

Dear Sonja B., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always important for us to receive feedback. I will share your comments with our team. Because of the economic situation we had to close our restaurant, pool and bar and are looking forward to open it again if the reservations develope positive. We noticed that on all our internet platforms. Furthermore the prices are on a much lower level than for example August 2019. Thank you again for sharing your experience, and we are looking forward to welcome you another time. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Good location

Customer review rating 4.4/5

Alexander Families - 03/08/2020 Confirmed reviews ALL

Room and related services were OK, as always. The breakfast, however, was not well organised, to say the least. I fully understand that there should be limitations due to Covid-19 but this way it is not what I consider as a good breakfast; if it remains, I will certainly not go for it any more.

Dear Sandor D., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course you can contact me to tell me which improvements you like to have at the breakfast. Was it to limited or bad quality? It would help us to know that, so we can improve our services . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Very disappointed

TripAdvisor rating 4.0/5

ito644 27/07/2020 TripAdvisor review

Firstly the hotel has all facilities on offer on the website of Accor, ALL, Google, etc. so arriving here and not being informed that there is NO services is unacceptable. I Expected this information to be given to me before arrival so I could change to A local IBIS which offers the same services and costs less

Dear Guest, We appreciate that you have given us feedback on your most recent hotel stay. First of all I would like to say sorry for the circumstances. We are giving our best to enable all our guests a satisfying stay and I would like to take a stance on your comments: We concede the point regarding the lack of information before your arrival about the missing services. Due the COVID Pandemic and the recent opening from our hotel two weeks ago, we are offering Accomondation, Breakfast and Conference at the moment. If the bookings are developing positively we are looking forward to open all that as soon as possible. Nevertheless we have to inform our guests better. We immediately changed our description on the internet and furthermore talked to the whole team, especially the reception staff, to communicate better when guests check in. We decided to remove things like for example newspaper, minibar drinks etc. to avoid possible ways of infection with COVID. Of course you can get all these amenities at the reception, but my colleagues have to inform you the right way. Compendius I have to say that we are very sorry for all the grievances and I would like to promise you, that we took your feedback very serious and that we have talked about it with all responsible colleagues to avoid something like that in the future. Our hotel is known as very hospitable and we are giving our best every day to show our guests how important they are and how glad we are to welcome them after the long time of shut down. Please accept my apology and perhaps you would like to give us a second chance to show you the improvements. Best regards, Steffi Scherbaum Guest Relations Coordinatorin

Bad experience

Customer review rating 4.4/5

Georg Families - 25/07/2020 Confirmed reviews ALL

following my arrival yesterday and complaint last night at the reception I want to formally report the lack of quality, service and information. As explained on the ALL website I have booked this accommodation as we are Diamond member and a travel agent. Firstly the hotel has all facilities on offer on the website of Accor, ALL, Booking, Google, etc. so arriving here and not being informed that there is NO services is unacceptable. I Expected this information to be given to me before arrival so I could change to A local IBIS which offers the same services and costs a LOT less money. I tried to book the STAR rates but upon checking the regular rates are cheaper? I have queried this with ALL but no response. As a Diamond member, you are also eligible for certain preferences but during my stay : No welcome drink/ no turndown service/no newspaper/no minibar drinks/ no dining vouchers. Also no amenities available in the room and empty soap bottle? What is the value of my Diamond status in this matter, when Accor has other properties who are operational at a normal service but I am forced to walk into town trying to find a restaurant where I can eat (all restaurants full) then come back in the hotel and spend the evening in the room without the use of the hotel's bar? I have tried to explain this in the reception but there is nothing possible to do for me and turned out to be the worst first night of our trip I have ever experienced with accor

Dear Georg K., Thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Good stay during Corona times

Customer review rating 4.4/5

Horst Couples - 14/07/2020 Confirmed reviews ALL

Polite Check in , correct and fast, good room, exellent breakfast preparation and organisation , Well situated House, not far from City Center and autobahn, very good!!

Dear Horst Wilhelm M., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Ok

Customer review rating 4.4/5

Julia Families - 15/03/2020 Confirmed reviews ALL

The location is good, room is clean but it is not soundproof. We stay late at night and planning to wake up late the next day. However, the cleaning lady was clearing the room next door around 8:30am everyday which keep waking us up....

Dear Yuk Yin Y., Thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Silvia Wiemer Guest Relations Coordinatorin

Good stay, nice breakfast

Customer review rating 4.4/5

Robin Families - 01/03/2020 Confirmed reviews ALL

Checking in was possible in the middle of the night. Employee let us fill in several forms, regardless the fact that we had checked in online a few days before. Rooms were perfect for us, breakfast was nice (enough choices and breakfast room not crowded). Only minor point: having to pay €12 for 1 night parking seems unreasonable, given the room prices.

Dear Robin F., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the mistake with the forms at check in. If you check in online we normally need only a signature. I will talk to my colleagues to provide such things in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Good stay buy way to hot.

Customer review rating 4.4/5

Chris Couples - 29/02/2020 Confirmed reviews ALL

Room was clean and the bed was good. The only problem was the AC unit was only hot air above 20 degree and not possible to have a good sleep . As the outside temperature was 10-15 degree we needed to open the windows and get the traffic noice in.

Geachte Christian B., Wij stellen uw opmerkingen over uw verblijf in Fuerther Hotel Mercure Nuernberg West erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Stephanie Scherbaum Guest Relations Coordinatorin

Close to the Autobahn, worked well for us.

Customer review rating 4.4/5

Mr. R. Families - 28/02/2020 Confirmed reviews ALL

On a trip from Görlitz to Freiburg, decided last minute to stop in Nürnberg for the night. We looked for discounts through my employer and found this hotel. Good deal for a quick stop on our way across the country.

Dear Clayton R., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Not for me

Customer review rating 4.4/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

No sound proofing, too noisy. Uncomfortable bed with a plastic sheet underneath which makes it too hot to sleep.

Dear Steven H., Thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Professional hotel with friendly service

Customer review rating 4.4/5

Simon. L. Business - 03/02/2020 Confirmed reviews ALL

Stayed for 5 days, hotel staffs were super friendly and helpful. Would definitely return for

Dear Simon L., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

ok stay

Customer review rating 4.4/5

Zoran Business - 29/01/2020 Confirmed reviews ALL

overall hotel room was nice, shower great. however service was strange.. restaurant experience was worst then ever

Dear Zoran B., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore I will talk to my bar team to tell them how important it is to share a perfect friendly service to satisfy all our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

Top Hotel/ Top Service

TripAdvisor rating 4.0/5

998j_rgw Business - 26/01/2020 TripAdvisor review

This was again an excellent experience of a vital refreshing stay at a well stuffed and well managed hotel. Welcome was great, room excellently stuffed and equipped with new stylish furnitures, breakfast is outstanding!

Dear Guest, the team and I absolutely thrilled with your positive feedback. – Thank you! Through your feedback you help us to constantly improve and guarantee top quality. Hope to see you soon again in Fuerth and best regards, Silvia Wiemer Guest Relations Coordinatorin Fürther Hotel Mercure Nürnberg West

pleasant stay

Customer review rating 4.4/5

Frank Business - 20/01/2020 Confirmed reviews ALL

Hotel was nice, rooms were quite new and clean, restaurant had a small menu but high quality.

Dear Frank H., we very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Wiemer Guest Relations Coordinatorin

Good until I checked out

Customer review rating 4.4/5

Blauer Business - 17/01/2020 Confirmed reviews ALL

Overall pleasant, however, the checking out process was a disaster and could have been handled far better.

Dear Bjorn L., thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silvia Wiemer Guest Relations Coordinatorin

Sfeervolle Kerstdagen

Customer review rating 4.4/5

Jeffrey Friends - 07/01/2020 Confirmed reviews ALL

Convenient location, nearby highway Nice atmosphere. Good breakfast Nice family hotel

Dear Ka Man L., we very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia Wiemer Guest Relations Coordinatorin
Customer review rating 4.4/5

Anonymous Families - 23/12/2019 Confirmed reviews ALL

Room and toilets were very clean. Breakfast selection was good. Room was still ok with 2 children in it

Dear Win Sing T., we very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice Christmas! Best regards, Silvia Wiemer Guest Relations Coordinatorin

Nice Hotel, but services not adequate for a 4* Hotel

Customer review rating 4.4/5

Marco Couples - 19/12/2019 Confirmed reviews ALL

Check-in on line quite ok, credit card guarantee requested for € 300,00 even if the stay was pre-paid. At arrival, credit card requested again but I refused because I had already given it at on-line check-in. Therefore, once in the bar, the account was blocked and I had to request the reception to unblock the account because I had already given a credit card guarantee at on-line check-in. In addition, at arrival I have not been informed about the hotel services (e.g.: breakfast time). The restaurant closed at 21:00 o'clock even if the display was showing that it was opened until 22.00 and it didn't have a menu, but only a fixed-price self-service buffet. These are not adequate services for a 4* hotel. I have been often in other Mercure Hotels in Europe and the experience was much better.

Dear Marco D., Thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have taked to our reception team why the haven't give you the needed informations about breakfast and services and told them taht this isn't our quality standard. Furthermore I have to talk to our restaurant chef and kitchen chef why the restaurant was closed at 9 o'clock and I am very sorry for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

nice cozy hotel, but gaps in service and thin walls

Customer review rating 4.4/5

Jan Families - 16/12/2019 Confirmed reviews ALL

Hotel is nice, cozy reception, good location, keeps Mercure Accor standards but faced few situations that makes little aftertaste after the stay. - In restaurant - the restaurant get packed by external visitors in the evening so I (with my fam and friends) did not have a chance to get a free table. So we patiently wait for an hour or so by the fireplace in lobby. When it got empty, we asked for a table but the restaurant guest (and bartender in one role) gave us a funny face "dont bother me, its too late" but he had no option then to seat us. The table was not prepared, serving was chaotic.. he was really rushing to get us out of there - not a pleasant moments. - Walls - we had extremely loud neighbours next room - the walls are too thin (or the sound was coming from dividing doors) but it was quite annoying and we were woken up in the morning due to this.

Dear Jan M., We very much appreciate your comments regarding your stay at the Fuerther Hotel Mercure Nuernberg West. It is always a pleasure to receive feedback. I will share your comments with our team.It helps us to improve our services and find quick solutions for problems. I am very sorry for our barkeeper and the treatment you were getting. I have taked immediatelly to our restaurant chef because each guest should have a feelding that he is very welcome in our hotel. Thank you again for sharing your experience, and we hope your next visit will more pleasant as the previous one. Sincerely, Stephanie Scherbaum Guest Relations Coordinatorin

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