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Novotel Cairo Airport Hotel 4 stars

Customer review rating 4.2/5 2,673 reviews

ALLSAFE approved hotel

Novotel Cairo Airport
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+ 24 Services

Hotel extras

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 10 flexible meeting rooms

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • CAIRO INTL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
  • Outdoor tennis court (nearby) Paying
  • Table tennis (nearby)
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Cairo Airport

Po Box 8 Cairo Airport
PO Box 8
11776 cairo
egypt

Tel: +201111113822

Fax: (+20)222693530

Check-in from 14h00

Check out up to 12h00

  • ATABA-AIRPORT :  949 ATABA

  • RAMSES-AIRPORT :  400 RAMSES

  • TAHRIR-AIRPORT :  27 TAHRIR

  • By plane

    CAIRO INTL AIRPORT At 2km / 1.24 miles - Shuttle free

  • By car

    SALAH SALEM ST At 5km / 3.13 miles

  • By train

    GIZA At 25km / 15.63 miles

  • By train

    RAMSES At 17km / 10.63 miles

GPS :30.120944, 31.403

Companies

  • AVON 8.0 km / 5.0 mi
  • M.M 8.0 km / 5.0 mi
  • ORIENTAL WEAVERS 5.0 km / 3.13 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Indoor & Outdoor Meeting Facilities

  • Flipchart

  • Meeting room

  • Video camera

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Airconditioned meeting room

  • High speed transmission line

  • Podium

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

LE JARDIN D'HELIOPOLIS

Type of cuisine: International

Breakfast and dinner buffet / A la carte 24 hours / International food offer

LE REVE

Type of cuisine: International

All day dining

LA PRIMAVERA

Type of cuisine: Bistro

Lunch and Dinner A la carte / Italian cuisine

NOVOTEL CAFE

Type of cuisine: Barbecue

Traditional food offer / Oriental Atmosphere - Daily live music

Outdoor Terrace

Outdoor Terrace serving light snacks and beverages

Menu (PDF)

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LE RENDEZ-VOUS

Lobby Bar

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LA PERGOLA

Craving a snack or a drink? Le Pergola is the place to be! Every day from 10am until 11pm.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Cairo Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,673 reviews

TripAdvisor Rating 4.0/5

2,063 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 5.0/5

Dr E. Solo - 05/09/2021 Confirmed reviews ALL

Great location. Good breakfast

Dear Ashraf E., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

well located.Good food.Good service.

Customer review rating 5.0/5

Nanda M. A. Business - 04/09/2021 Confirmed reviews ALL

well located because of very near with the air port.Good food , sweet smile from the hotel stuff and I recommend for other people who want to vacation in egypt. specialty mrs. sabreen Farouk ,she is so kind and good nature. i will never forget cairo and novotel.

Dear NANDA MOE A. MYANMAR, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

bad stay bad front staff not help customer

Customer review rating 0.5/5

Weerayuth Friends - 04/09/2021 Confirmed reviews ALL

i have bad experience with novotel cairo airport from the first welcome until chick out room are bad front staff is bad not care customer no help customer when asking for something and need money from customer when you check out late also they will charge you if you status silver or gold in all accor i got bad experience i never come back to this hotel again

Dear Weerayuth S., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Poor room dirty, passage was left dirty with plates not vacuumed,pipe leaking took ages to fix , WiFi poor complained on a number of occasions with no success

Customer review rating 1.0/5

Martin P. Business - 25/08/2021 Confirmed reviews ALL

Not good terrible hotel

Dear Martin p., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

did not show the expected pattern for the novotel

TripAdvisor rating 2.0/5

685marcellam 24/08/2021 TripAdvisor review

the room smelled bad, old. The electric kettle was not working. Lots of noises. Bad bed. Installation very different from the photos presented when booking. Did not show the expected pattern for the novotel

Thank you for your short review.. Unfortunately I couldn't find a trace of stay having the same experience as the one mentioned in your review, since the information you posted is not supported by any single detail, such as your name, city, period of stay, I recommend - if you have the time - to contact me directly by email in order to better understanding your points of critisism. Atta Aldessouky General Manager

Simply Awesome

Customer review rating 5.0/5

Mamdouh Couples - 19/08/2021 Confirmed reviews ALL

Incredible in every sense The reception staff, Thanks Shaymaa and Nour for your warm welcoming smile and professionalism and Mr. Haytham for facilitating everything. The restaurant is a must try, Chef Sherief creates a harmony that makes your heart dances while tasting every dish, Mr Maged and Mr Adel restaurant heads master the scene to give you the ultimate experience of the perfect restaurant… of course thanks to all the stuff that strive to make everything just amazing including both the morning and evening shifts thanks Mohamed, shady, karim, romany, samir and ahmed (your omelette is wonderful) Also thanks for the housekeeping, the hotel is fine extremely clean. The overall experience is overwhelming We sure will be here every time we can

Dear Mamdouh A., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

GUEST RELATIONS Ms. SABREEN FAROUK

Customer review rating 5.0/5

Khaled M. Business - 16/08/2021 Confirmed reviews ALL

Great stay.. Big thanks for ms SABREEN farouk she is very active and smart

Dear Khaled M. Mostafa, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Well located for travellers, quite comfortable rooms, good service.

Customer review rating 4.0/5

Yurii S. Business - 10/08/2021 Confirmed reviews ALL

Very friendly and high experienced reception, comfortable rooms. As disadvantage- not all inclusive service. Next time I will stay at your hotel. Best regards

Dear Yurii S., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Good stay and nice hotel and near from airport

Customer review rating 4.0/5

Anonymous Solo - 09/08/2021 Confirmed reviews ALL

It was nice one, just the bathroom need to be some maintenance

Dear Ahmed M., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Repeat Stay

TripAdvisor rating 5.0/5

Samudra_G Business - 09/08/2021 TripAdvisor review

As always I had stayed at Novotel Cairo Airport during my recent visit to Egypt. As this was a business visit, the location was superb as I could travel to the Industrial Zones out of Cairo without having to pass through the traffic. As always, the room was quiet and clean and my reservation was upgrade to a pool facing suite. My thanks to the hotel for their gift to me. The staff at this hotel always makes the extra effort to make the stay very comfortable and my sincerest appreciation for their great service. I am not naming anyone as all of them are exceptional. I will definitely stay here again

- It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Atta Aldessouky General Manager

Close to airport

Customer review rating 1.5/5

Milodz Business - 07/08/2021 Confirmed reviews ALL

Location good. Staff polite. However washroom was dirty

Dear Milosz M., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Great place

Customer review rating 5.0/5

Mohannad Solo - 06/08/2021 Confirmed reviews ALL

Excellent hotel

Dear mohammed A., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

moderate level of stay

Customer review rating 3.5/5

Rmg Business - 04/08/2021 Confirmed reviews ALL

I was sick and requested help from the front desk who advised me to call a hospital, iI was a shock to me and I asked to do so cause I thought I am a valuable guest, and the front disk did nothing at all. I think the customer service policy and procedure need serious enhancements as well medical services should be improved to face any medical inquiries. Regards,

Dear Rafat G., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Amazing

TripAdvisor rating 5.0/5

molar010 Business - 03/08/2021 TripAdvisor review

Stay was amazing hotel renovated staff more than amazing and all the service was more than amazing thanks to all the staff and the hotel I will go each time I am in cairo and I wish all are the best as I saw

- It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon Atta Aldessouky General Manager
Customer review rating 3.0/5

Sammy Solo - 02/08/2021 Confirmed reviews ALL

The only problem I had was called the hotel over 20 times and nobody answered to pick me up from the airport. I had to go to the desk at the airport and they called another number. So either their number is not working or are they just don’t answer number..

Dear Sammy M., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Good stay

Customer review rating 4.0/5

Hossam E. Families - 02/08/2021 Confirmed reviews ALL

Fast check in Well organized

Dear Hossam E., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Wonderful Experience

TripAdvisor rating 5.0/5

allamtaha98 Business - 30/07/2021 TripAdvisor review

My residence in the hotel was amazing. The service was excellent and the staff was really professional and nice, also, . I really enjoyed the view there.Finalley, I want to give my special thanks to Ms. Sabrin.in the PR for her efforts.

- We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Attta Aldessouky -General Manager

Very basic

Customer review rating 2.5/5

Mohamedrassem Families - 29/07/2021 Confirmed reviews ALL

Check in was easy but I was shocked from the behavior of a receptionist with a group of African people doing check in at 11:00 pm. He was shouting on them! Really It’s my first time to see such behavior

Dear Mohamed R., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Well located near the airport

Customer review rating 3.0/5

Dr. K. Business - 27/07/2021 Confirmed reviews ALL

The hotel is very convenient for travellers since it is very close to the airport and provides a shuttle bus to all terminals. The check in an check out were very smooth. The lady at the reception was very friendly and professional. The room was quiet but the furniture needs some attention and refurbishments. The breakfast does not include variety of items.

Dear Sanaa K., Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

Best Airport stay ever

Customer review rating 5.0/5

Dr. S. P. Couples - 25/07/2021 Confirmed reviews ALL

We stayed one night before an early flight. The room was great and the amenities were wonderful. We did have a broken glass in front of 3124 and we told the front office 2 times. One in the afternoon and one in the evening. In the morning when we departed. The broken glass was still there. The hallways in general were very dirty. But the room was great.

Dear Stephen P., We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

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