Novotel Amsterdam City Hotel 4 stars

Customer review rating 4.2/5 14,104 reviews

ALLSAFE approved hotel

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Novotel Amsterdam City
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+ 27 Services

Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • ALLSAFE Certified hotel

  • Easy access to beaches with public transport or car

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • MassagePaying
  • Other sports activities
Business services
  • 28 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD amsterdam
netherlands

Tel: +31207219179

Fax: (+31)20/6462823

Check-in from 15h00

Check out up to 12h00

  • From Central Station :  51 Amstelveen RAI

  • From Central Station :  4 RAI RAI (Last Stop)

  • By plane

    AMSTERDAM SCHIPHOL At 10km / 6.21 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 64km / 39.77 miles

  • By plane

    SCHIPHOL AIRPORT At 10km / 6.21 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 6.6km / 4.1 miles

  • By helicopter

    SCHIPHOL HELIPAD At 13.5km / 8.39 miles

  • By car

    RINGROAD SOUTH At 0.1km / 0.06 miles

  • By train

    AMSTEL STATION At 3.3km / 2.05 miles

  • By train

    CENTRAAL STATION At 6.6km / 4.1 miles

  • By train

    RAI STATION ( TRAM 4 METRO 50/51 At 0.4km / 0.25 miles

  • By train

    WTC ZUID STATION At 2.3km / 1.43 miles

GPS :52.333579, 4.888825

Companies

  • ABN-AMRO HEADOFFICE 0.8 km / 0.5 mi
  • ERNST & YOUNG 0.1 km / 0.06 mi
  • PHILIPS HEADOFFICE 3.3 km / 2.05 mi
  • VU AMSTERDAM 2.2 km / 1.37 mi
Companies

Your meetings and events

Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network and many years of experience. Our dedicated banqueting and events team would be delighted to provide you with more information.Several rooms are equipped with adjustable walls; they can either be used separately or combined for more room. Our 10 boardrooms are located on the first floor, a perfect place for meetings up to 8 guests. All of our meeting rooms feature natural light.The hotel offers modern meeting rooms in Amsterdam, ideal for a wide variety of events. We offer a proactive service, and facilities include multimedia equipment and free WIFI. All of our meeting rooms are equipped with air-conditioning.

Room descriptions and layouts

28 

meeting rooms

From 1 to 528 

attendees

Configuration is not available for these requirements

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  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years when sharing a room with their parents or grandparents.

STANDARD ROOM WITH QUEEN-SIZE BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD ROOM WITH QUEEN BED (renovated)

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

EXECUTIVE ROOM WITH QUEEN BED (renovated)

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD ROOM 2 SINGLE BEDS (renovated)

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD TRIPLE ROOM WITH QUEEN BED & SOFA BED

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Double Room for persons with reduced mobility

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

RESTAURANT URBN FOOD & DRINK

Type of cuisine: International

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome!

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR-LOUNGE@NOVOTEL

Non contractual photo

In our 49-ft (15-meter) long bar, we serve a wide range of alcoholic and non-alcoholic drinks and a selection of international and typical Dutch bar bites. Our bar is the perfect location for a drink, whether with a small or large group.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Amsterdam City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,104 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,444 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good stay

Customer review rating 4.5/5

D. Families - 23/01/2021 Confirmed reviews ALL

Congratulations to the staff ! They are doing their best for enjoying our stay

Dear Mr. D., Thank you for sharing your experience with us. We are happy to hear that you and your family enjoyed the stay at Novotel Amsterdam City. I will pass your comment to our team. Thank you so much and we hope to have the chance to welcome you back to our hotel. Sincerely, Huy Pham Manager on Duty/ Guest relations Trainee

Comfortable

Customer review rating 4.5/5

Business T. Business - 20/01/2021 Confirmed reviews ALL

Excellent hotel, good facilities and services (even under Covid restrictions), friendly and helpful personnel, clean and arranged room.

Dear Business t., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. We are happy to hear that you enjoyed the facilities and the professionalism of our staff. Once again, thank you very much and we hope to welcome you back in the near future. Sincerely, Huy Pham Manager on Duty/ Guest Relations Trainee.

Good

Customer review rating 3.5/5

R D. Families - 07/01/2021 Confirmed reviews ALL

This is my 2nd visit to the hotel because I was impressed during my first stay. However, the 2nd stay turned to be just an okay stay. I stayed for the 2nd stay for 2 nights, and on my 2nd day I got called when I was on my way to our room by one of the staffs and he was asking me questions like what I was doing, if he can help me with something, in which room I was staying because he didnt recognise me (funny enough, there were only few guests, and he didnt recognize somebody was staying at the hotel). To me this is fine and still acceptable. However what is disappointing was that the personnel was asking me questions and playing tennis table in the lobby at the same time (and also during working hours). This would be acceptable if I was staying in a family owned B&B somewhere in the middle of nowhere in South East Asia or Eastern Europe, but I would not expect to see personnels playing tennis table in the lobby during working hours, and also visible to the guests in a Novotel in Western Europe. I can fully understand that the hotel is quite because of the pandemic, but you can't put all the blame to the pandemic. You need to put professionalism as an embedded value, and not with an excuse.

Dear Valued Guest, Thank you for dedicating your time to leave a review of your experience with the Novotel Amsterdam City. We truly regret we did not live up to your expectations, especially because your returned to our hotel because of the great impression you had during your first stay with us. We would like to let you know via this way that we have taken the comments regarding ping pong seriously and had conversations with the team accordingly. Due to the low occupancy, staff is allowed to play ping pong as this is active and cheerful occupation. However, it should never be the case that this shifts away the focus on the most important: You as our guest. We want to thank you again for your honest feedback and we will take it into consideration. We hope to welcome you at our hotel once again in the future and make sure to do our best to make you feel welcome and fully satisfied with the level of service we provide! Kind regards, Erica G. Management Assistant

Good stay - friendly staff

Customer review rating 4.0/5

Sam Solo - 26/12/2020 Confirmed reviews ALL

There was visible safety measures in place & staff was very & very helpful.

Dear Sam, Thank you so much for sharing your opinion with us. We are happy to hear you are satisfied with the hospitality of our staff as well as the protocols in regards to safety measurements. Sorry to hear that your experience with the room quality and the WiFi security fell short of your expectations. Once again, thank you and hope we will have the opportunity to welcome you back to the hotel. Best wishes, Huy Pham Manager on Duty/ Guest Relations Trainee.

Really nice hotel

Customer review rating 4.5/5

Martin H. Families - 24/12/2020 Confirmed reviews ALL

Dealing with Corvid is difficult but the hotel has a great system and made the experience very safe.

well located

Customer review rating 3.0/5

D. Families - 18/12/2020 Confirmed reviews ALL

An enjoyable stay despite the Covid. Only one remark : please review the comfort of your beds

Dear Mr. D., Thank you for taking a moment to review your recent stray with us. We are happy to read that you enjoyed your stay with us despite the current Covid-19 situation. Sorry to hear that the bed was not to your liking. Should there be any issues with your room, we prefer to have them solved during your stay, however we are sorry to see that this was not the case. Should you choose to stay with us again in the near future, we hope to have the opportunity to leave you with a better experience. Once again, thank you for sharing your feedback with us and we hope to welcome you back again soon. Sincerely, George Papadopoulos Manager on Duty & Guest Relations

Nice stay in difficult times

Customer review rating 4.0/5

Wim Business - 26/11/2020 Confirmed reviews ALL

I had a very pleasant stay in these troubled times. Very helpful and kind personnel, that kept themselves to the highest standard concerning hospitality and corona related measures.

Dear Wim, Thank you for taking the time to review your recent stay with us. We are delighted to read that you enjoyed your time with us despite the difficult times we are living in. It is also wonderful to read that you appreciated the professionalism of our staff as well as our commitment to the AllSafe protocols that are in place for the safety of our guests and us. We will make sure to pass on your compliments to our team! Sorry to read about your experience with the high speed internet access and that you could not be assisted in Dutch. We hope to have the opportunity to leave you with a more positive impression in the future. Sincerely, George Papadopoulos Manager on Duty & Guest Relations

Our stay at Novotel Amsterdam City was superb

Customer review rating 5.0/5

Peter J. Business - 14/11/2020 Confirmed reviews ALL

The management and staff of the Novotel went out their way to make our stay fantastic.

Dear Mr. and Mrs. J., Warm greetings from your first home in the Netherlands and thank you for sharing your excellent review with us! We hope you are enjoying your new home and will make sure to share your kind words with the entire team! Sincerely, George Papadopoulos Guest Relations Officer / Manager on Duty

Did the job

Customer review rating 2.0/5

Anonymous Business - 08/11/2020 Confirmed reviews ALL

Overall, I found many of the staff members to be unfriendly, unhelpful, and sometimes rude.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Amsterdam City. We are very sorry to read that your recent stay with us fell so short of your expectations. Our guests are our highest priority and you feeling unwelcome could not be further from what we wish to accomplish. In regards to your arrival, we are sorry that you experienced a longer waiting time before you could be checked in. As far as concerns your requests, we wish we could have accommodated them already from check-in, however, sadly, we understand this wasn't the case. We can assure you that the issues you experienced will be looked into in order to prevent repetition in the future. Once again, thank you for sharing your comments with us. We hope to have the opportunity to welcome you back and show you the high level of service we wish to offer to each and every one of our guests. Sincerely, George Papadopoulos Guest Relations Officer / Manager on Duty

Good stay

Customer review rating 4.5/5

Peter W. Families - 22/10/2020 Confirmed reviews ALL

Pleasant stay and nice staff focused on service and customer experience

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Papadopoulos Guest Relations Officer / Manager on Duty

Very friendly and accommodating staff..

Customer review rating 5.0/5

Angelika J. Business - 15/10/2020 Confirmed reviews ALL

Felt safe due to the measures taken by the hotel as a result of COVID-19. We enjoyed our stay and can only recommend this hotel.

Dear Ms. J., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City, and even more that you felt safe thanks to our safety protocols in place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, George Papadopoulos Guest Relations Officer / Manager on Duty

Almost perfect

Customer review rating 3.5/5

Nick L. Families - 03/10/2020 Confirmed reviews ALL

The hotel is very clean and well laid out. They are doing well to comply with social distancing. The rooms are very nicely decorated. Just 2 things let it down. The noise of the water pipes in the walls (all night) and the staff thinking they are more important than the guests.

Dear Mr. L., Thank you for taking the time to share your experience and feedback with us. We are glad to read that you liked the social distancing protocols in place as well as the cleanliness of your room. Sorry to hear that you experienced noise issues during your stay. We will inform our technical department. In regards to our team prioritizing team members, we are very sorry to read that you feel that way. Our guests are at the heart of everything we do and we wish you had received that same feeling. Could we ask that you contact us on H0… to share some more details as to why you received that impression? Once again thank you for your comments and we hope to have the opportunity of welcoming you back and showing you the high level of service so many of our guests have come to love. Sincerely, George Papadopoulos Manager on Duty & Guest Relations

Pleasurable stay

Customer review rating 5.0/5

Stepan Couples - 06/09/2020 Confirmed reviews ALL

This hotel offers everything you need. The rooms are simple designed, modern, bed comfortable, bathroom with spacious walk in shower. The whole hotel is spotless clean, even the facilities outside of the room are ship shaped. The staff was friendly and always willing to help. Great connection to the airport and city centre. I’d stay again.

Dear Stepan, We would like to thank you for sharing this excellent review of your recent stay with us! It is so great to read that you enjoyed so many aspects of your time at Novotel Amsterdam City. We will be sure to share your kind words with the entire team, who will be happy to hear what an impression they left you with. Once again, thank you for taking the time to share this with us and we hope to have the pleasure of welcoming you back again soon. Kindest greetings, George Papadopoulos Manager on Duty & Guest Relations

Warm welcome, wonderful stay

Customer review rating 5.0/5

Lamine Families - 03/09/2020 Confirmed reviews ALL

We were really pleased to stay there with our two kids. The room was clean and very comfortable. Highly recommended.

Dear Lamine, Thank you for recommending Novotel Amsterdam City and for sharing this excellent review with us! It is our pleasure to read that you and your family enjoyed your stay with us! We will be sure to share your kind words with our team. Warm greetings from Amsterdam and we hope to have the pleasure of welcoming you back again in the future. Sincerely, George Papadopoulos Guest Relations Officer / Manager on Duty

Great location, good value, feels brand new.

Customer review rating 4.0/5

Tessa M. Families - 01/09/2020 Confirmed reviews ALL

Hotel felt a little empty. The teams were great in explaining all changes due to the situation. Breakfast was good, lucky there wasn't too many people though as the system would look a bit tedious with a crowd. Parking was quite pricey compared to everything else.

Dear Tessa M., We would like to thank you for taking the time to share the experience of your stay with us. It is a pleasure to read that you felt properly informed of all the changes in lines with our AllSafe protocol! We are also happy to hear that you enjoyed the breakfast, sorry that you found the parking to be too highly priced. Once again, thank you for sharing your comments with us and we hope to have the pleasure of welcoming you back again soon. Best greetings, George Papadopoulos Guest Relations Officer / Manager on Duty

Amazing stay

Customer review rating 5.0/5

A. L. Families - 23/08/2020 Confirmed reviews ALL

A wonderful welcome , nice poeple working at Novotel Amsterdam starting from the reception , going through a wonderful breakfast service , even during this covid-19 experience , novotel amsterdam knew how to successed the challenge of satisfying the customer while ensuring distancing and respecting hygenic procedures and rules ...

Dear L. A., Wow! We feel amazing reading your review. We feel so so proud to read that your appreciated all of the extra measures we have taken in order to prevent COVID-19 infections. I will personally share your positive feedback with all of our employees who have contributed to make your stay memorable. We hope we may welcome you again in the future! Warm regards, Erica G. Management Assistant

Great hotel but..

Customer review rating 4.0/5

Simon G. Families - 16/08/2020 Confirmed reviews ALL

I spend over 100 nights a year in hotels. This is the best Novotel by far, a great refurb and I hope the template for many others. There are two things which let it down and would make me reflect strongly about not returning. The cost of parking is frankly, taking the piss., Eur 30 is simply outrageous. Secondly, while the reception staff were very pleasant, they didn't really know what they were doing and everything took a long time to sort out, despite the hotel being quite quiet.

Dear Mr. g., We very much appreciate you taking the time to share your comments and feedback with us. First of all, thank you, we fell flattered to read that such a frequent traveler as yourself describes our Novotel as the best Novotel by far! We are sorry to hear that you were not satisfied with the price of the parking. Indeed the pricing of parking in Amsterdam in general is quite high and we can imagine that you feel this too. In regards to the check-in, our apologies should it have taken longer than usual. There is a lot of information we have to offer our guests and a lot of changes since the outbreak of Covid19, however we hope this should not affect the experience of your check-in negatively. Once again, thank you for sharing your experience with us and we hope to have the pleasure of welcoming you back in the near future. Kindest greetings, George Papadopoulos Manager on Duty & Guest Relations

Bad service, cheap and cheat

TripAdvisor rating 1.0/5

steveaventure 21/07/2020 TripAdvisor review

- cheat on room service charge, Adding item we never ordered/received. when pointed out via email/message (hotel preferred comm. channel in corona), there’s no reply/feedback. Until i had to complained again, directly to receptionist. - breakfast was pitiful. A tray of 3 stale bread, 2 fruits, 1 boiled egg, 2 slices of hams and cheese in cheap plastic wrap, a watered down small glass of juice... every morning they tried to sell a 5 eur fried egg.... what a cheap act! - Employees were impolite, some looks demotivated and bored working there. Bartender refused to served welcome drink just because we entered from “wrong side” of the bar... never been turned down in any hotel, novotel is the new low and i’ll make sure to never stay there anymore!

Dear steveaventure, Thank you for taking a moment to leave a review of your stay with us. We are terribly sorry to hear that you experienced issues during your time with us in Amsterdam. Although we understand that a lot has changed in the past few months in the world and so also in our hotel, we can assure you that all the measures being taken are in place to ensure the health and safety of our guests, team members and other visitors. Should you wish to share your comments with us in more detail, please contact us on H0515-DU@accor.com Once again, we would like to thank you for your time and effort to bring this feedback to us, we hope to have the opportunity to welcome you back in the future and leave you with a more positive experience. Sincerely, George Papadopoulos Manager on Duty & Guest relations Novotel Amsterdam City

Stayed during covid -19 restrictions

TripAdvisor rating 5.0/5

IanDarton1978 Business - 28/06/2020 TripAdvisor review

I stayed for 5 nights in june 2020 during the covid 19 restrictions and distancing. Hotel staffers extremely welcoming and friendly. Went out of their way to ensure my stay was as comfortable as possible. Extremely clean and smart hotel and staff that compliment the hotel. Will definitely stay there again

Dear IanDarton1978, Thank you very much for sharing your positive experience with Novotel Amsterdam City. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. The health, safety, and well-being of our guests, staff, and partners remains our top priority as the world goes through this unprecedented crisis. Due to social distancing, the experience of hospitality is different. We feel so proud to read that your experience with us was still comfortable. I will pass on your compliments to our staff. I am confident they will be glad to hear that you have appreciated their attentiveness and they made you feel welcome from the moment you walked in. Once again, thank you very much for taking the time to share your positive experience. We would be honored to welcome you back in the future. Stay safe and with kind regards, Erica G. Management Assistant

All Staff Very Friendly and Helpfull.

Customer review rating 4.5/5

Paul K. Business - 27/03/2020 Confirmed reviews ALL

Very Welcoming. Shop in the Foyer is a nice Touch but Very Expensive. Again, as above All the Staff Very Friendly. Location is Ideal. Rooms nice. I was put in the 10th Floor . Issue with a Dog Next Door which had been left on its own in the Adjoining Room which was dealt with immediately. Under the present Close down restrictions amidst the COVID-19 Pandemic, I thought the Hotel Handled it very Well. Sadly due to this my Company pulled me out and I had to head back to the UK.

Dear Mr K., We very much appreciate your comments regarding your recent stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that you get home safely and take good care of yourself until we meet again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winky Yeung Manager on Duty

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