Novotel Amsterdam City Hotel 4 stars

Customer review rating 4.2/5 14,024 reviews

Novotel Amsterdam City
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+ 28 Services
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Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • Delicious breakfast buffet, bar and restaurant

  • Sauna and fitness centre for hotel guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Well-being
  • Other sports activities
Business services
  • 28 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD
amsterdam
netherlands

Tel: +31207219179

Fax: (+31)20/6462823

Contact email

Check-in from 15h00

Check out up to 12h00

  • From Central Station :  51 Amstelveen RAI

  • From Central Station :  4 RAI RAI (Last Stop)

  • By plane

    AMSTERDAM SCHIPHOL At 10km / 6.21 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 64km / 39.77 miles

  • By plane

    SCHIPHOL AIRPORT At 10km / 6.21 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 6.6km / 4.1 miles

  • By helicopter

    SCHIPHOL HELIPAD At 13.5km / 8.39 miles

  • By car

    RINGROAD SOUTH At 0.1km / 0.06 miles

  • By train

    AMSTEL STATION At 3.3km / 2.05 miles

  • By train

    CENTRAAL STATION At 6.6km / 4.1 miles

  • By train

    RAI STATION ( TRAM 4 METRO 50/51 At 0.4km / 0.25 miles

  • By train

    WTC ZUID STATION At 2.3km / 1.43 miles

GPS :52.333579, 4.888825

Companies

  • ABN-AMRO HEADOFFICE 0.8 km / 0.5 mi
  • ERNST & YOUNG 0.1 km / 0.06 mi
  • PHILIPS HEADOFFICE 3.3 km / 2.05 mi
  • VU AMSTERDAM 2.2 km / 1.37 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network6 rooms are equipped with movable walls; the rooms can either be used separately or combined to form a single room. On the first floor, there are 10 smaller rooms for sessions with up to 8 people. All rooms are air-conditioned and feature natural light.The hotel offers luxurious meeting rooms in Amsterdam, ideal for meetings or for a variety of events. We offer a proactive service, and facilities include multimedia equipment and free WIFI.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years when sharing a room with their parents or grandparents.

STANDARD ROOM WITH QUEEN-SIZE BED

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD ROOM WITH QUEEN BED (renovated)

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

EXECUTIVE ROOM WITH QUEEN BED (renovated)

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD ROOM 2 SINGLE BEDS (renovated)

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD TRIPLE ROOM WITH QUEEN BED & SOFA BED

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Double Room for persons with reduced mobility

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

RESTAURANT URBN FOOD & DRINK

Type of cuisine: International

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. Feel welcome.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR-LOUNGE@NOVOTEL

Non contractual photo

In our 49-ft (15-meter) long bar, we serve a wide range of alcoholic and non-alcoholic drinks and a selection of home-made sushi and tapas. Our bar is the perfect location for a drink, whether with a small or large group.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Amsterdam City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,024 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,437 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

All Staff Very Friendly and Helpfull.

Customer review rating 4.2/5

Paul K. Business - 27/03/2020 Confirmed reviews ALL

Very Welcoming. Shop in the Foyer is a nice Touch but Very Expensive. Again, as above All the Staff Very Friendly. Location is Ideal. Rooms nice. I was put in the 10th Floor . Issue with a Dog Next Door which had been left on its own in the Adjoining Room which was dealt with immediately. Under the present Close down restrictions amidst the COVID-19 Pandemic, I thought the Hotel Handled it very Well. Sadly due to this my Company pulled me out and I had to head back to the UK.

Dear Mr K., We very much appreciate your comments regarding your recent stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that you get home safely and take good care of yourself until we meet again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winky Yeung Manager on Duty

Well located and great staff

Customer review rating 4.2/5

Caroline R. G. Business - 23/03/2020 Confirmed reviews ALL

I stayed for 2 nights (was planning longer but COVID cut it short). I found all the staff very helpful and pleasant especially Alzeem?(spelling) who brought me some more tea bags- (what a highly personable and genuine young man) and counter staff who helped when I had to leave unexpectedly. Lovely hotel. I would certainly look forward to staying again when next in Amsterdam. Great park across the road too, very pleasant memories of my brief stay in your city-thanks.

Dear Caroline G., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and hopefully a bit longer as you originally planned this time. Sincerely, Winky Yeung Manager on Duty

Ideal for a short term stay

Customer review rating 4.2/5

C Solo - 20/03/2020 Confirmed reviews ALL

I required somewhere to stay for one night and this hotel was perfect in terms of location and accessibility. I was able to reach the hotel in around 15 minutes from the airport via train and it was located within a 15 minute walk from where I needed to be. The staff were extremely professional and a pleasure to interact with. My room was comfortable and more than spacious enough for one person with all the amenities that I required.

Dear Conor B., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winky Yeung Manager on Duty

Well located because my offie in in the aNTONIO Vivaldistraat

Customer review rating 4.2/5

Vincent V. Business - 20/03/2020 Confirmed reviews ALL

Perfect sleeping room & breakfast!

Dear Vincent V., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winky Yeung Manager on Duty

All good decent staff nice room very good experience

Customer review rating 4.2/5

Roger S. Couples - 20/03/2020 Confirmed reviews ALL

We have stayed with you before and always impressed with the service which is why we come back

Dear Roger S., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay with us. Yours sincerely, Winky Yeung Manager on Duty

Good location and nice staff

Customer review rating 4.2/5

Beverley L. Friends - 20/03/2020 Confirmed reviews ALL

Very clean hotel. Welcoming and helpful staff. Will be back again

Dear Valued Guest, This makes us so happy to hear you will be coming back to Novotel Amsterdam City, as we managed to fully deliver on your expectations! Our staff will be happy to know you have noted and appreciated their effort and attentiveness. I will pass on these compliments! You are very welcome to visit us again soon, and we will, as always, do our best to make you enjoy every aspect of your stay. Thank you for taking the time to share such a wonderful review. Would you be so kind to take a minute to leave a review on TripAdvisor as well? We would appreciate it greatly. Warm regards, Erica G. Management Assistant
Customer review rating 4.2/5

Anonymous Families - 20/03/2020 Confirmed reviews ALL

The extra bed/sofa for our son was terrible. He slept there for the first night and I the next two. The sofa was so hard that I could barely sleep so the experience was very bad. I have been at th the hotel 3 or 4 times and really liked it but this time it was terrible so I canr recommend to stay there for 3 persons in the same room

Dear Otto M., Thank you for choosing Novotel Amsterdam City as your residence of choice when you visited Amsterdam. We highly appreciate it that you have taken the time to write a review about your stay. Feedback from our guests is very valuable to us. We always aim to provide a high level of service to all our guests. Therefore it is very unfortunate to read that your stay did not meet your expectations, which the extra bed is not comfortable for your son. Please accept my sincere apology. I have discussed your feedback with the relevant department(s) in order to improve our room standard and facilities in the future. Thank you once again for sharing your feedback. We would love to have the chance to welcome you again at Novotel. Yours sincerely, Winky Yeung Manager on Duty

Nice hotel for business trip !

Customer review rating 4.2/5

Ronny Business - 18/03/2020 Confirmed reviews ALL

Nice breakfast, wonderful restaurant !

Dear Ronny C., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winky Yeung Manager on Duty

Good stay

Customer review rating 4.2/5

Bosko Business - 17/03/2020 Confirmed reviews ALL

I had a great stay. Ordered room service couple of times, delivery was swift, food tasty although portions could have been bigger considering the prices. Room was clean and well equiped for my needs. The only big remark is awful free WiFi. I know you have the premium option for 10eur per day (way too expensive comparing to all other hotels and destinations I've been) but you can't allow yourselves having 5Mb shared open connection in 2020.

Dear Bosko T., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also thank you for sharing the point for improvement as well about the wifi, which I have already passed this matter to the relevant department to look further into it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winky Yeung Manager on Duty

courteous people, helpfull

Customer review rating 4.2/5

G. V. H. Couples - 16/03/2020 Confirmed reviews ALL

Never had such a good breakfast in an hotel. For every culture delicious. Great room, especially for my handicapped husband a great bathroom.

Dear Valued Guest, It is lovely to hear that everything from the rooms to the attentiveness of our personnel left you feeling so pleased with the Novotel Amsterdam City! We thank you for taking the time to let us know we have managed to impress you this much and we feel proud to read that you have had the best breakfast experience with us so far! We take that compliment with pride. It is great to read that the bathroom was convenient for your husband. We hope we may welcome you both again soon and we will do our absolute best to exceed your expectations. Would you be so kind to take a minute to leave a review on TripAdvisor as well? We would appreciate it greatly. Warm regards, Erica G. Management Assistant

Fine hotel - bad service afterward

Customer review rating 4.2/5

Tinna N. Friends - 16/03/2020 Confirmed reviews ALL

I had a fine experience at the hotel. However, there was problems with the payment of city tax. This ended up, by me and my friends both paying the city tax on 50.92 euro. Afterwards I have called the hotel 4 times, where people hung up on me, or send me to the wrong people. Now I have finally gotten and email to write to, but they answered back really quick, that they only can see one payment for city tax. However, me and my friends bank has confirmed that we both have paid the same amount on the same time. I wrote this to the hotel the 12th of March, and have not hears anything back yet. We don’t want to pay this tax double. Can someone please send me to the right person, so we can get our money back?

Dear M. N., Thank you for spending time sharing your experience with us. We value every guest's feedback and always strive to achieve the best quality standard. Regarding the situation you mentioned, we have checked with our Front Office supervisor and we are confirmed that they are following up the problem and trying their best to fix it! We hope that we inform you well. Thank you again for sharing your feedback to us and we look forward to welcome you back in the future! Kind regards, Trinh N. Guest Relations Officer/Manager on Duty
Customer review rating 4.2/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

Very good service at the reception and breakfast buffet staff was friendly. The restaurant was a disappointment, food was average and hardly any lactose free options and the service in the evening in the restaurant wasn’t the best. The reception staff was really honestly REALLY welcoming, helpful and friendly!!! Made me feel very appreciated. Thank you!

Dear Carita B., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our front office team. I am sure that this feedback will serve as an encouragement to our staffs s we strive to continuously improve the quality of our services. Thank you for also sharing your feedback about our restaurant service and food options, we have shared your feedback with our F&B team to look further into it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Winky Yeung Manager on Duty

Fantastic Stay!!

Customer review rating 4.2/5

Miss M. Couples - 15/03/2020 Confirmed reviews ALL

Absolutely Fantastic few day’s away spent in this brilliant hotel. Staff we’re extremely friendly & very helpful. We were upgraded to the executive room which was fabulous, the rooms themselves are amazing & extremely clean. We would definitely recommend this hotel.

Dear Valued Guest, Thank you so much for evaluating your stay at the Novotel Amsterdam City so positively. We are so proud to hear that we have managed to meet your expectations, and thank you for taking the time to let us know we have provided you with a pleasant experience. Great to read that you have appreciated the attentiveness of our staff, the cleanliness and the facilities of our hotel! We would appreciate it greatly if you also take a minute to leave a review on TripAdvisor. Thank you and we hope to welcome you at our hotel again in the near future, and we will, as always, do our absolute best to make you have a good time and enjoy every aspect of your stay. Warm regards, Erica G. Management Assistant

Great place for conferences

Customer review rating 4.2/5

Nikolai B. Business - 14/03/2020 Confirmed reviews ALL

Excellent accommodation and facility.

Dear Valued Guest, Thank you so much for evaluating your stay at the Novotel Amsterdam City so positively. We are so proud to hear that we have managed to meet your expectations, and thank you for taking the time to let us know we have provided you with a pleasant experience. We would appreciate it greatly if you also take a minute to leave a review on TripAdvisor. Thank you and we hope to welcome you at our hotel again in the near future, and we will, as always, do our absolute best to make you have a good time and enjoy every aspect of your stay. Best regards, Erica G. Management Assistant
Customer review rating 4.2/5

Tage Friends - 14/03/2020 Confirmed reviews ALL

Perfect for our trip, nice staff, bit slow check-in but fine. Close to rai.

Dear Valued Guest, Thank you for dedicating your time to leave a positive review of your experience with the Novotel Amsterdam City. That is a pity check-in took a little longer than expected, but we always work hard on constantly improving the quality of experience of our guests, and count on meeting and even exceeding your expectations during your next stay. We hope we may welcome you again in the future! Best regards, Erica G. Management Assistant

Hygiene problem to be solved urgently

Customer review rating 4.2/5

Daniel R. Business - 14/03/2020 Confirmed reviews ALL

I have reported the following hygiene problem at check-out and in an email to the GM and both reports remain unanswered at this time. I stayed at the hotel for the Logistics CIO conference from 10 to 12 of march. After taking my shower on the 11h I noticed a stain on the bath towel and put it on the floor so that it could be changed for the next day (this is an obvious way to communicate that the guest wants a change of towel). Next day I noticed after taking my shower and drying me with the bath towel that it was bearing the same stain: the towel that I dropped to the floor had not been changed. It was indeed picked up from the floor, folded and put back on the holder. I was surprised by this lack of hygiene in the context of the current pandemia. Accor hotels "Acting Here - Planet 21" leaflet, available in each room, says "This hotel proposes you to reuse your towels..." and at the back "Leave your towels on the holders". Well, this is good for the environment for sure and I 100% agree. However when a towel is dirty what is the procedure ? I though that it was to put it on the floor. Is it necessary to make a formal request by call or face to face to the front-desk ? In this case it should be clearly mentioned in the leaflet as a standard procedure. I would appreciate that you respond to this query and do not blame the staff because I think it is obviously a matter of procedure and not good will of the staff. In the current viral crisis I think hotels must put in place rigorous hygiene procedures to protect the health of their staff and their guests and I am wondering if this hotel is taking it really seriously. Thank you for your answer.

Dear Mr. R., Thank you for spending time sharing your experience with us. We are very sorry to hear that your experience did not meet your expectations. After hearing about your concern was shared with our receptionist, we immediately have looked into the situation, checked with Housekeeping supervisor and responded quickly by sending you an email which present our hotel housekeeping's policy. Regarding the Housekeeping situation that you mentioned, at Novotel Amsterdam City, as well as other Accor hotels all over the world, we follow the Planet 21 program, which contributes to the sustainability. Of course we would love to see our guests participate in saving the environment by reusing their towel. However, to keep the comfort and hygiene of our guests 100%, towels that are put on the floor during the stay will be replaced by our room attendants. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trinh Nguyen Guest Relations Officer / Manager on Duty

Hotel well located and extreme kindness of the staff

Customer review rating 4.2/5

Bruno Families - 09/03/2020 Confirmed reviews ALL

The staff at each level and services were really kind and pay a lot of attention to all our needs. The breakfast is brilliant and gorgeous !!! The hotel is well served by the metro and tram which is very convenient to reach the center of Amsterdam in 20 minutes.

Dear Bruno S., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. We are very happy to hear that you enjoyed the stay. Our staff will be delighted to hear that they contributed to your satisfaction. We will make sure to deliver your feedback to our staff and take it as our motivation to achieve highest service quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Trinh Nguyen Guest Relations Officer/ Manager on Duty

Good stay

Customer review rating 4.2/5

Roser Families - 08/03/2020 Confirmed reviews ALL

Nice experience, good rooms and service and goog restaurant

Dear Juan M., We very much appreciate your comments regarding your stay at the Novotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winky Yeung Manager on Duty

Excellent location near train and tram and the new EMA building also 20 min by cab from airport.

Customer review rating 4.2/5

Anonymous Business - 07/03/2020 Confirmed reviews ALL

Clean and well maintained. Staff not all knowledgeable e.g re the 5 euro coupon one person said I cannot use it for breakfast but the breakfast people said why not? and they took it, they should all have the same info. The other person said I cannot deduct it from my room the other said yes I can.

Dear Aisar A., Thank you for sharing your experience with us. we value every guests' feedback and always strive to achieve the best service quality. It is a pleasure to hear that you are happy with the hotel's location and facility. Regarding the voucher situation, we are very sorry that you have experienced it and it is indeed the information should have been communicated better to your. The 5 euros Planet 21 voucher can be used for breakfast and the amount will be deducted in the room. We will discuss this matter of fact to the team and working to improve employee's knowledge among information sharing towards guests. Thank you again for sharing your experience, and we hope to have an opportunity to welcome you back in the future. Kind regards, Trinh Nguyen Guest Relations Officer/Manager on Duty

Piano in the lobby next to Restaurant

Customer review rating 4.2/5

Ahmed E. Solo - 05/03/2020 Confirmed reviews ALL

I think presence of a nice piano with a good Proffional pianist with good knowledge of most of countries music, will keep and attract the guests in the hotel most of the day Some times a well known pianist will be happy and satisfied to play piano as well as all your guests

Dear Ahmed E., Thank you very much for spending your time sharing your experience and idea with us. We very much appreciate your comments regarding your time at Novotel Amsterdam City. We always welcome new suggestions an recommendation. It is a wonderful idea to have a piano in our lobby, it will for sure be a pleasant attraction point for both of our guests and employees. We will keep this into consideration and hopefully to put this project in progress soon. Thank you again for sharing your suggestion and we hope to have the opportunity to welcome you back in the future. Sincerely, Trinh N. Manager on Duty/Guest Relations Officer
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