Novotel Wroclaw City Hotel 3 stars

Customer review rating 4.4/5 3,901 reviews

ALLSAFE approved hotel

Novotel Wroclaw City
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+ 18 Services

Hotel extras

  • In exclusive residential district of Wroclaw

  • Restaurant overlooking the garden, extensive buffet breakfast

  • Conference center, high speed wireless Internet

  • Playroom for kids with games console

  • Close to highway, convenient access to city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Cash machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Outdoor playground for children
  • Jogging track (nearby)
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wroclaw City

ul. Wyścigowa 35
53-011 wroclaw
poland

Tel: +48713398051

Fax: (+48)71/3398075

Check-in from 15h00

Check out up to 12h00

  • OLD TOWN :  144 WOJSZYCKA

  • WROCLAW GL. RAILWAY STATION :  17 RADIO TELEWIZJA

  • WROCLAW GLOWNY RAILWAY STATION :  9, 16 LAST STOP

  • By plane

    WROCLAW STRACHOWICE At 12km / 7.5 miles

  • By train

    WROCLAW GLOWNY At 6km / 3.73 miles

GPS :51.068275, 17.008756

Companies

  • AUCHAN 2.0 km / 1.24 mi
  • CADBURY 3.0 km / 1.86 mi
  • CASTORAMA 3.0 km / 1.86 mi
  • IKEA 3.0 km / 1.86 mi
  • OBI 3.0 km / 1.86 mi
  • TESCO 3.0 km / 1.86 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 290 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Day light

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

NOVO SQUARE Lounge Bar - discover a place where life tastes better.

NOVO SQUARE LOUNGE BAR

After an exhausting day join us for a cup of coffee or a drink. The atmosphere here is perfect for both business meetings and relaxation.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Wroclaw City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,901 reviews

TripAdvisor Rating 5.0/5

114 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 3.0/5

Kokoji Couples - 13/09/2021 Confirmed reviews ALL

Well located for our trip abroad, altho high prize in the room water bottle was missing, there was bad smell from the toilet persisting during the stay, parking additionally 30 zł paid, quite loud, breakfast full of varieties but unfortunately a few empty containers, no tea glasses, espresso coffee spilled from too small glasses, no space for placing the tray while putting the ingredients and also it was difficult to find available table.

Dear Mrs Monika Fijałkowska, I am grateful that you have taken the time to give feedback on your recent stay with us at the Novotel Wrocław City. Please accept my most sincere apologies for any discomfort you have experienced during your stay. We are very sorry in regards to breakfast buffet and empty containers - for sure it was a rush hour and you have experienced moment when we had a need to complete assortment. Nevertheless, it should not to happen. I wish to assure you that all of your mentioned concerns were passed on to F&B department, as our main aim is to exceed the Guest expectations and avoid similar situation from arising in the future. A part from bad experience you have had, I am happy to read that you have also found some pleasant aspects of our location. Your feedback is valuable to us as we are constantly trying to enhance the quality of our service to deliver the best experience to each and every Guest. We hope to regain your trust during a future visit by providing you a good quality service that represents the standards of Novotel. See you soon. Yours sincerely, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Nice hotel

Customer review rating 4.0/5

Magdalena Families - 06/09/2021 Confirmed reviews ALL

All good , location far from city centre.

Dear Magdalena C., we very much appreciate your comments regarding your stay at the Novotel Wroclaw City from 03rd till 05th of September 2021. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you the next time at Novotel Wrocław City! Sincerely, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Great location, very professional and friendly team

Customer review rating 5.0/5

Kas Business - 02/09/2021 Confirmed reviews ALL

Novotel Wroclaw City is the best place to stay in Wroclaw, very professional team, ultra clean rooms, full respect of sanitary rules, perfect location, huge parking

Dear Karim, Thank you for this perfect review. We're thrilled to know you had such an enjoyable experience at Novotel Novotel Wrocław City. It is always wonderful to receive positive feedback. I will share your comments with our team and especially Ella. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We look forward to hosting you again so we can share yet another great experience with you! Sincerely, Novotel Wrocław City & Ibis Budget Wrocław Południe Team

Ok

Customer review rating 5.0/5

Paweł Business - 04/08/2021 Confirmed reviews ALL

Super

Szanowny Panie Pawle, bardzo dziękujemy za Pana zaufanie do naszej marki oraz wybór hotelu Novotel Wrocław City w terminie 19-21.07.2021 r. To dla nasz wielki zaszczyt móc usłyszeć o zadowoleniu naszych Gości z zaprezentowanego serwisu. Cieszymy się niezmiernie, że dzięki naszej obsłudze mogliśmy być powodem zadowolenia naszych Gości. Pragnę zapewnić, że w wielką dumą i przyjemnością podzielę się Pana opinią z resztą załogi hotelu. Jeszcze raz dziękujemy, że mogliśmy gościć Pana w naszych progach :) Cały zespół wraz ze mną ma nadzieję Gościć Pana ponownie podczas kolejnych wizyt we Wrocławiu. Z wyrazami szacunku, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

There are NOVOTELS :) and novotels :(

TripAdvisor rating 2.0/5

Global312368 Business - 16/07/2021 TripAdvisor review

this will not be your best Novotel experience for sure... This was my lucky Stay: problem with parking gate, problem with room card changed twice, sink and shower defect, room not properly cleaned... I tried to forget about this with a nice meal and a glass... but this turned out to make things worse! waiting time despite very limited number of guests, terrible food quality, not even possible to get a glass of wine that day....

Dear Global312368, On behalf of the entire Novotel Wrocław City team, I apologize for any inconvenience you have experienced during your stay. I am truly sorry to hear that your first impression of the hotel was so negatively affected by problem with parking gate, room card system and problem with shower in your room. It is difficult for us to check all that inconveniences as we are not able to check your reservations details. Did you report all that problems to the front office team? As I mentioned - identify your reservatiion number from TripAdvisor review is not able, we would very much appreciate if you could share with us your more precise details regarding the recent stay in private message. Please be asured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. I truly hope that the overall satisfaction of your stay remains a positive one, and that we will soon have another chance to regain your trust and contentment by providing you a high quality service that represents the standards of each Novotels. Yours sincerely, Martyna Fryszkiewicz General Manager Novotel Wrocław City

Awful breakfast arrangement

Customer review rating 3.5/5

Marina Families - 05/07/2021 Confirmed reviews ALL

The buffet is served by a personnel to guests who wait in line. It took us almost two hours to complete our breakfast with kids - the worst hotel experience ever

Dear MARINA T., we very much appreciate your comments regarding your stay at the Novotel Wroclaw City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to the Covid restriction we are systematically working on F&B services arrangement. To be in line with AllSafe certification we provide our service regarding the breakfast buffet. From tomorrow we are starting with beverage station available for preparing by our hotel guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martyna Fryszkiewicz Dyrektor Hotelu / General Manager e-mail: H0… mobile: +4…

Housekeeping

Customer review rating 3.5/5

Glenn K. Business - 22/05/2021 Confirmed reviews ALL

The policy of only cleaning the room every 5 days is not one I support.

Dear GLENN K., We very much appreciate your comments regarding your stay at the Novotel Wroclaw City. I am sorry for the inconvenience, however these are due to COVID-19 restrictions. We care about the health and safety of our guests, so we introduced restrictive rules for cleaning the rooms and we clean every fifth night and upon guest request. In spite of all I hope you will choose our hotel to next stay in Wroclaw and I truly believe you feel fully satisfied. Sincerely, Agata Mroczko Front Office Manager

amazing staff

Customer review rating 5.0/5

K.… Business - 25/04/2021 Confirmed reviews ALL

I felt very well looked after, especially nice was a birthday surprised and wishes I received from the staff, I love the oldfashioned hospitality and service

Dear Katarzyna K., We very much appreciate your comments regarding your stay at the Novotel Wroclaw City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agata Mroczko Front Office Manager

Well located in quiet area of Wroclaw

Customer review rating 4.5/5

Boleslaw Couples - 16/03/2021 Confirmed reviews ALL

nice and niecly located hotel. if you like peace and quietness this is the hotel for you.

Szanowny Pani Bolesławie, Sprawił nam Pan ogromną radość tym komentarzem. Bardzo się cieszymy, że to właśnie nasza lokalizacja oraz wszechogarniająca nas zieleń przypadła do gustu i pozwoliła się zrelaksować. My również uważamy, że jest to jedna z naszych największych zalet, choć z pewnością niejedyna. Będzie nam szalenie miło Gościć Pana ponownie. Pozdrawiam, Krzysztof Młyńczak Guest Relations Specialist

Good stay

Customer review rating 5.0/5

Joannalachpetrus Business - 28/11/2020 Confirmed reviews ALL

Very nice ,also friendly.

Dear Mrs. Joanna, Thank you for sharing your opinion regarding the stay at Novotel Wrocław City. We are delighted to see that everything met your expectations and you had a nice experience. We hope to see you soon. Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Perfect stay, great team

Customer review rating 5.0/5

Kas Business - 23/11/2020 Confirmed reviews ALL

Super friendly and professional team, restaurant team and reception team are always smiling and ready to help.

Dear Sir, Thank you very much for taking time to review your stay with us at Novotel Wrocław City. We were delighted to be able to host you yet again. It is very important that our guests feel comfortable during the stay, so we try our best to spread the happy vibes. Knowing that your stay was great thanks to our staff is a real motivation boost to us all. We hope to see you again soon! PS Mrs Ilona and Mrs Magdalena send their greetings! Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Location and service were good

Customer review rating 4.0/5

Sinjoo J. Business - 17/10/2020 Confirmed reviews ALL

Actually accommodation is old but I am always satisfied when I booked because of Mr. Grzegorz Mokrzanowski. I make reservation at several hotels in Wroclaw but there is no worker who is nice and good works like Mr. Grzegorz Mokrzanowski in other hotels. Mr. Grzegorz Mokrzanowski is kindest and quickly responds. Facilities are old of Novotel city but I like booked in Novotel city because of Mr. Grzegorz Mokrzanowski.

Dear SinJoo J., Thank you for taking time to review your cooperation with our hotel. Mr. Grzegorz Mokrzanowski is flattered with your kind words and thanks you from the bottom of his heart. Please visit our hotel - we went under renovation and now all rooms are new, we are sure you will be pleasantly surprised. We hope to accommodate your guests again soon! Kind regards, Aleksandra Swojnóg Guest Experience Specialist

Two stays - two sides

TripAdvisor rating 3.0/5

radoslaws2017 01/08/2020 TripAdvisor review

We've stayed there on Monday 27.07.2020 for the first time and we're enchanted. Great room and great service as well. For me this place is (was?) much nicer that Novotel/Ibis near Powstańców Śląskich street. We're so happy about it, that we decided to stay there few days later, on Thursday 30.07, instead of looking for another hotel. And I really like to check some new hotel ;) This time price was higher, but well, that's normal – it's depends on occupancy. I even asked for the same room, 234. Unfortunately we got room 148. It turned out that this room wasn't change according to Accor's N'Room project – old style bathroom with bathtub instead shower, different details, no coffee machine etc. And crème de la crème – view on the ...wall. In my opinion it was room with lower standard and it's misleading for customer that those both rooms are named Superior Room. Pity, because my enthusiasm after first stay is gone.

Szanowny Panie Radosławie, Bardzo serdecznie dziękuję, że zechciał Pan wybrać ofertę naszego hotelu będąc w naszym pięknym Wrocławiu. Dziękuję także bardzo gorąco za komentarz odnoszący się do każdego z pobytów, bowiem każda opinia naszych Gości jest dla nas bardzo cenna. Sprawił nam Pan wielka radość, co jest najpiękniejszym gestem naszych Gości opisując naszą gościność i otwartość naszego zespołu. W imieniu wszystkich bardzo gorąco dziękuję. Pozwolę sie odnieść do komentarza o drugim Pana pobycie. Ze względu na reżim sanitarny mamy ograniczoną pulę pokoi, które są przeznaczone do kwarantanny dla bezpieczeństwa naszych Gości. Tym samym niestety nie jesteśmy w stanie w niektórych dniach oferować naszym stałym Gościom przy kolejnych pobytach ich ulubionych pokoi, co zawsze staraliśmy sie robić. Przykro nam bardzo, że tym razem nie zdołaliśmy spełnić Pana oczekiwań. Wszystkie pokoje w hotelu są zmodernizowane do standardu N'Room, jednakże łazienki w tych pokojach 50/50 są o 2 standardach" N'Room z roku 2018/2019 oraz Novation (biały wystrój z elementami niebieskimi) z roku 2017. Zaledwie 5 pokoi w hotelu jest z wanną, które to wyposażenie także nasi Goście czasami sobie życzą. Bedziemy pamiętać, aby podczas kolejnego pobytu zaproponować Panu pokój, o jakim Pan pisze. Ekspres do kawy jest wyposażeniem pokoi o podwyższonym standardzie Executive.. Mam nadzieję, że odwiedzi nas Pan ponownie i będziemy mogli zaprezentowac oczekiwany przez Pana poziom naszych usług. Łączę naserdeczniejsze życzenia i wielu do nas powrotów Ilona Porwoł Dyrektor Hotelu

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