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Sofitel Marseille Vieux-Port Hotel 5 stars

Customer review rating 4.5/5 8,068 reviews

ALLSAFE approved hotel

Sofitel Marseille Vieux Port
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+ 26 Services

Hotel extras

  • Certified ALLSAFE by Bureau Véritas

  • Magical sunny view of Marseille!

  • Experience the Effet Mer, the local and solar restaurant

  • Take advantage of the relaxing & invigorating treatments at the Sofitel Spa

  • Nominated for the Villégiature Awards for Best Hotel Service and Terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 9 Meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Marseille Vieux-Port

36, boulevard Charles Livon
13007 marseille
france

Tel: +33491155900

Fax: (+33)4/91155950

Check-in from 16h00

Check out up to 12h00

  • Vieux port :  83 LIVON ST MAUR

  • By plane

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By boat

    PORT MARSEILLE At 3km / 1.88 miles

  • By helicopter

    AEROPORT MARSEILLE PROVENCE At 30km / 18.75 miles

  • By train

    MARSEILLE ST CHARLES At 3km / 1.88 miles

GPS :43.292332, 5.361028

Congress centre

  • PALAIS DU PHARO 0.1 km / 0.06 mi

Your meetings and events

In a prestigious setting with views of Napoleon III's Palais du Pharo and the old port, our 5-star Marseilles hotel has meeting rooms that are perfect for your seminars, conferences or functions.Our five halls and three private reception rooms accommodate between 10 and 160 people for your events in Marseilles. WiFi access and high-tech audiovisual equipment available.Our InspiredMeetings team is on hand to transform your function into a unique event. Original activities can be organized for break times, such as a guided tour of Marseilles from high up on the seventh floor terrace.

Room descriptions and layouts

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Meeting room

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

Our restaurants and bars

LES TROIS FORTS

Type of cuisine: Mediterranean

Les Trois Forts offers subtle Mediterranean cuisine from Chef Dominique Frérard with his famous breakfast of local products. Combine taste sensations with cultural beauty while taking advantage of the open air terrace. Closed Sundays and Mondays.

LE CARRE

Type of cuisine: Mediterranean

Carré Bistromanie and terrace: a new brasserie that is as chic as it is trendy. Delight in our luxury French cuisine, from breakfast to dinner, indulging in lunch and pastries in between.

LE DANTES SKYLOUNGE

The Dantès Skylounge with its 150 sq.m. terrace views of Marseilles from the Mucem to the Bonne Mère. Sink into its cosy armchairs facing a breathtaking view and let our expert bartenders do the rest.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Sofitel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,068 reviews

TripAdvisor Rating 4.5/5

3,113 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Correct agréable

Customer review rating 3.5/5

???? Friends - 04/09/2021 Confirmed reviews ALL

Correct

Loud, noisy nightclub next door & rude breakfast staff

Customer review rating 1.0/5

Matthew Couples - 27/08/2021 Confirmed reviews ALL

Didn’t manage to sleep at all until about 1am on any night - because the club next door doesn’t close till 12. Woke up every morning tired as a result - truly ruined our trip. The breakfast staff were rude. We tried the breakfast twice, and on both occasions, the female staff member sat us down and then we never heard from anybody again. We were never offered coffee or pastries - just felt ignored.

Customer review rating 4.0/5

Damien L. Families - 25/08/2021 Confirmed reviews ALL

Overall, we enjoyed our stay at the hotel, the room was nice and the concierge has been very helpful. On the less positive side, I felt the restaurant overpriced and I was surprised that the hotel did not have a proper swimming pool. With 2 kids, we missed it a lot.

Beautiful setting

Customer review rating 5.0/5

Stephen Families - 17/08/2021 Confirmed reviews ALL

Great facility, with an ideal location in Marseille, and a high level of service.

Stunning views friendly service

Customer review rating 4.0/5

Noel L. Couples - 15/08/2021 Confirmed reviews ALL

We really enjoyed our recent stay at the Sofitel Vieux Port. The location affords the hotel amazing views and the employees are friendly and courteous. Advice from the concierge was helpful although some times slow and we did receive a poor restaurant recommendation for one evening away from the hotel. The signature restaurant was a charming experience. We would have appreciated more vegetarian food options generally in the hotel catering. They were quite limited.

Great Hotel

Customer review rating 4.5/5

Stefan K. Couples - 14/08/2021 Confirmed reviews ALL

I stay normally for business reasons in this hoteel, but this time for vacation. The people are very pleasant and always friendly.

Could do better!

TripAdvisor rating 3.0/5

Eme L 03/08/2021 TripAdvisor review

Before our trip, I wrote an email which hadn't been taken notice of or read by management. Although German, I do my correspondence with the Sofitel Marseille in French and got a bunch of emails before arrival in ... English! And it was always about the same subject (Covid), as if we were idiots and didn't know about masks and distances. The hotel's garage is too small, very difficult to manoeuvre the car. As for us, there were not enough towels, we had to ask a second one every day. THE SPA employee told us that there was just their jacuzzi for swimming, but later we realized quite a big swimming pool that was shared with a neighbour hotel. Crazy! The handbasin's drain pipe was congested (which might happen), but to ask four (!) times to fix the problem, is a little bit too much!

quick discovery of Marseille

TripAdvisor rating 3.0/5

Tac85 02/08/2021 TripAdvisor review

My husband and I stayed 2 nights at Sofitel. We wanted to be downtown to discover around the old harbour. The Sofitel is very well located for that. It has a magnificent view from the restaurant deck on the old harbour. The room was in a quiet zone but too far to get the wifi correctly and it was an inconvenience for my husband who needed it for business. They were no reception number on the phone so we had to get to the lobby to ask for it and for some pillows. The ones in the room were not what you expect in a 5 stars hotel. Because of the covid situation, the number of people in the spa was restricted to eight which turned out to be nice because the place is very small! then the open hours of the spa should be longer to accommodate more people. The breakfast buffet is very good. The staff recognise some of our complains and did some gesture when we left.

Expensive and needs tons of updates

Customer review rating 0.5/5

Guymarthe J. Couples - 03/07/2021 Confirmed reviews ALL

We paid for a 600 euro a night room and it was falling apart. The best thing was the Hermès soap in the room. Our shower was broken and our tub was chipped. The water spilled everywhere and it was very dangerous. The concierge the next morning was very nice but other than that it was a waste of money. Sheets were dirty as well. This hotel needs serious updates. I’m very disappointed. The staff was nice, but I wish the the rooms were too.

Great view on the Vieux-Port of Marseille

Customer review rating 3.0/5

Ghz Couples - 22/06/2021 Confirmed reviews ALL

More akin to a 4-star experience.

Very well located and very good stay

Customer review rating 4.5/5

Philippe Couples - 16/06/2021 Confirmed reviews ALL

Beautiful view! Very good experience with breakfast which was very nice with fresh food. Would have appreciated a swimming pool. There is one however with Novotel...

good way to start again

Customer review rating 4.5/5

Bgs Business - 14/06/2021 Confirmed reviews ALL

all well !

Customer review rating 5.0/5

G. Couples - 14/06/2021 Confirmed reviews ALL

un enchantement complet

SEJOUR TRES AGREABLE

Customer review rating 4.0/5

R. Business - 12/06/2021 Confirmed reviews ALL

PERSONNEL SERVICE COMPETENT LIEU AGREABLE

Business trip in Marseille

TripAdvisor rating 5.0/5

FredV1295 Business - 18/10/2020 TripAdvisor review

Beautiful location and service on top ! My first choice when I’m going to Marseille. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred

great restaurant les trois forts

TripAdvisor rating 5.0/5

roberta909 Business - 21/01/2020 TripAdvisor review

I think this restaurant is one of the best in Marseille. The food is absolutely delicious . the flavours were intersting and original. The service was extremely professional. I would personally like to thank Anthony who looked after us exceptionally. He is a great asset to the Sofitel and looked after us in every detail. We will definitely return and do not understnad this restaurant does not have a michelin star.

stuck in the European past

TripAdvisor rating 3.0/5

janH02 Family - 30/12/2019 TripAdvisor review

The hotel has a splendid location, but if you are not European and have electronic equipment, beware. Our suite had a nice desk, but both electric sockets for the desk were occupied by lamp and phone, so there was nowhere to plug in a laptop. One could plug into a wall socket 8 m away to use at a table, but that required the cord to stretch dangerously across the floor. All electric sockets are for only European plugs. there is no USB connection to charge a cell phone. There is no phone in the bathroom. One needs to log into the Wifi fresh each time - it does not stay connected even for a day, let alone a stay.

Dear Client, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations in terms of electronic equipment. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima A, Room Division Manager

perfect

TripAdvisor rating 5.0/5

852didierr Couples - 18/08/2019 TripAdvisor review

Everything was perfect, the room, the staff, the breakfast, the view from the rooftop.... All you can expect from a Sofitel can be provided by the Vieux port hôtel. It will be our choice of destination if we come back again to Marseille.

Dear Client, First of all, we would like to thank you for taking the time to share your experience at the Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed your stay with us and that you felt looked after. Your satisfaction is by far, our priority and nothing could make us happier than a satisfied customer. I will be very happy to share your comment with all your team. We sincerly hope to have the opportunity of seeing you again in Marseille. Best regards, Nassima.A Room Division Manager.

Disappointing for a Sofitel

TripAdvisor rating 3.0/5

johnm986 Couples - 26/07/2019 TripAdvisor review

Stayed here in a nice terrace room for the Bastille day weekend, the room phone did not work and could not be fixed over the weekend, the communications regarding the weekend travel disruption were extremely poor and access to the pool (owned by the Novotel) was blocked necessitating a journey via the basement, the road, and car park to get there.the attitude to these problems was dismissive for a hotel of this price (the concierge said, 'we are not 5 star only 4 star')

Dear JohnM, First of all, thank you for taking the time to share with us you experience at Sofitel Marseille Vieux Port. We are very sorry to read about your experience with us and find out we did not answer to all of your needs. Your feedback is very important to us and gives us the opportunity to become better. Please rest assured that your comment has been shared within our team and we are taking all the measures necessary to improve the points mentionned. We hope that it did not affect your entire stay and that you will have another opportunity to stay with us again in the future, in order to offer you a better experience. Kind regards, Nassima A, Room Division Manager

MARSEILLES FABULOUS VIEW

TripAdvisor rating 5.0/5

Mary W Couples - 18/05/2019 TripAdvisor review

My husband and I stayed at the Sofitel Marseille Vieux-Port for two nights from the 13th to 15th May. We had an fabulous stay at the hotel. The service from out arrival, check in and check out was faultless. Our large room had a terrace which looked directly toward the Marseille Port, which is stunning. An excellent breakfast was served on the 7th floor which has a spectacular view of the Port area this included the cruise liner and ferry area.. We ate at the restaurant on the 3rd floor next to the lobby and again enjoyed wonderful views. The food was delicious and the service very professional. We were also lucky with the weather, sunshine and blue skies. It was an all together perfect stay. If we were to visit Marseille again in the future this would be our first choice of hotel to stay.

Dear Mary W, Many thanks for this wonderful comment about our hotel. We are more than happy to hear that you had a great time with us and that we have fulfilled most of your expectations. Your satisfaction is by far our main priority and we are glad to have achieved it with you. We hope to have another opportunity to welcome you again soon in Marseille, Best regards,

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