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Novotel Solo Hotel 4 stars

Customer review rating 4.2/5 3,219 reviews

ALLSAFE approved hotel

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Novotel Solo
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+ 23 Services

Hotel extras

  • Easy access to the main touristic sites and corporate offices

  • Ideal for families with 2 large pools and modern children facilities

  • Fitness center, spa, whirlpool bath, sauna and hammam

  • Free High-speed WIFI throughout the hotel

  • Executive lounge overlooking the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Solo

JL. SLAMET RIYADI 272
Central Java
57141 solo
indonesia

Tel: +62271724555

Fax: (+62)271/724666

Check-in from 14h00

Check out up to 12h00

  • INTERCITY BUS :  INTERCITY TIRTONADI

  • By plane

    ADI SUMARMO At 12km / 8 miles - Shuttle paying

  • By plane

    ADI SUCIPTO YOGYAKARTA At 60km / 37.5 miles

  • By plane

    AHMAD YANI SEMARANG At 90km / 56.25 miles

  • By train

    SOLO BALAPAN At 1.5km / 0.94 miles

  • By train

    SOLO BALAPAN RAILWAY STATION At 1km / 0 miles

GPS :-7.567917, 110.817139

Companies

  • DANAR HADI BATIK 5.0 km / 3.13 mi
  • SRITEX TEXTILE COMPANY 15.0 km / 9.38 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 145 rooms
    • No room for people with reduced mobility
    • 11 family rooms
    • 20 connecting rooms
    • 36 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • ADI SUMARMO Additional charge
    • SOC
  • Free Parking Area
    • On site
    • 190 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Lagoon & Oasis Pool Currently unavailable
    • Outside
    • On site
  • In Balance
    • On site
    • Massage
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Indoor playground for children

Your meetings and events

Borobudur Ballroom welcomes you for MICE arrangement not only for Meeting but also for Gathering and social event like wedding, graduation and birthday with total capacity 1000 for cocktail party.Borobudur Rooms offer a flexible and versatile meeting venue. Enjoy your meeting, event or gathering, including social events, weddings, graduations or your even your birthday party.Designed with natural light in mind, our Prambanan rooms offer glass walls to get close to nature. Your delegates will enjoy the openness, as well as enjoy the large pre-function area for their breaks. Our Prambanan roomsa are your perfect venue.

Room descriptions and layouts

7 

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • TV with VCR

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Solo

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,219 reviews

TripAdvisor Rating 4.0/5

797 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay

Customer review rating 3.5/5

Satria B. W. Families - 14/10/2021 Confirmed reviews ALL

Great place for stay, everything is okay and perfect

Dear Mr.SATRIA BUDI W., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Centrally located in Solo and easy to walk to culinary spot and museum Danar Hadi

Customer review rating 4.0/5

Bob W. Business - 14/10/2021 Confirmed reviews ALL

The Hotel is nice and located in the center in Solo City. In the Room, I was not happy with the towel, it does not look clean and already old. It need to be replaced by the new towel.

Dear Mr.W. We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

good stay... delicious breakfast.

Customer review rating 3.5/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

carpet and TV channel in the room very bad.

Dear Mrs. RATRI K., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Satisfied on Novotel Solo's Services, but disappointed with Novotel Suites Yogya

Customer review rating 4.0/5

Indra B. Business - 09/10/2021 Confirmed reviews ALL

I have been an Accor member for many years. So far I am satisfied with the products & services provided, so the Accor Hotel group has always been my top priority during business or leisure trips. The experience of staying at Novotel Solo (Check-In: 02 Oct 21 and Check-Out: 03 Oct 21) was quite satisfying, because I got good service (as always), got a clean room with a bigger bed than expected, although the hotel facilities & furniture are quite old. Overall product & service is OK. Unfortunately, I had an unsatisfactory experience, when I stayed the next day at Novotel Suites Yogyakarta (Check-In: 03 Oct 21 and Check-Out: 04 Oct 21). I planned to stay at this hotel for two days (03-05 Oct 21), but decided to shorten the stay to one day & asked for a refund for the remaining one day. The disappointment at Novotel Suites Yogya started when I checked in at night, got a room (735) with a water leak under the sink and a clogged bathroom sink. After complaining, I got a replacement room (719), & was quite satisfied with the handling complaint. Unfortunately, the next morning when I entered the restaurant for breakfast, I was informed that breakfast was only valid for one person & had to pay for 1 more person. I complain that in another Accor hotel group (Novotel Solo) and other hotels usually get 2 free breakfasts, & there is no note that it is for 1 person. The F&B staff informed that there had been a policy change, & she said that maybe the receptionist didn't explain when checking in. I asked to meet with the F&B manager for an explanation, but was informed that it wasn't there yet. Finally, we were allowed breakfast for 2 people. At breakfast I was approached by the staff as captain of the restaurant who apologized for having missed information between the receptionist and the restaurant due to the information system being out of sync. Because I feel a lot of problems, while I assume that the hotel accor group has always been part of my accommodation during my trips, I asked to meet with the GM for input. The captain said that GM hadn't come yet, so I asked for GM's cellphone number but he said he didn't dare give it. Finally, I went to the receptionist to ask about the possibility of shortening the stay, after explaining my complaint and again asking for the GM's cell phone number. The receptionist said he couldn't give a cell phone number, and she would cancel the process for the next day stay. There was no attempt to hold me back or cancel the shorten the stay. While waiting for the process to cancel, I was told that I would meet the person in charge for complaint handling (he is a senior staff member where he was the front office manager). He was kind enough to listen to my complaints, and finally helped with the cancellation or refund process. To be honest, I didn't want to give this feedback so I didn't reply to the sharing experience for the emails sent twice by Novotel Solo, because I was considering not staying in the Accor group again. However, I changed my mind with the consideration of improving service to other guests, and I have had a pleasant stay at the Accor hotel group for many years. Fyi, Novotel Suites Yogya has not sent an email regarding the feedback sharing experience until the time I write this feedback. I hope the Accor hotel group can provide the best & better products and services. Please keep your spirit: "Your Satisfaction is Our Priority"

Dear INDRA B., We very much appreciate your comments regarding your stay at the Novotel Solo. I am sorry that your experience at Novotel Suite Yogyakarta did not meet your expectations; please allow me to express my sincerest apologies and i have forwarded to them to be follow up. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Well located

Customer review rating 4.0/5

Prima Business - 05/10/2021 Confirmed reviews ALL

The hotel wasnt as amazing phisically as i visited before. There are some unsatisfying experiences such as hair at the corner of the room that hadnt had cleaned properly and some mold and damp spot at the bathroom.

Dear Mrs. PRIMA D., Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Helpful front office people, well located, clean.

Customer review rating 4.0/5

Purnama D. B. Families - 04/10/2021 Confirmed reviews ALL

I doing my 10 days trip to Solo, Bromo and Yogja, booked the hotel thru Accor, based on my experiences using 4 different hotels, Novotel front office so far is the most helpful, nice and very welcome. Hotel condition also good, especially if its compared with the hotel rate (beyond expectation). I hope your hotel more success in the future in many ways.

Dear Mrs.DEWI B., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 4.0/5

Anonymous Families - 04/10/2021 Confirmed reviews ALL

Big swimming pool, well located

Dear Mrs.NISYA H., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay, excellent staff.

Customer review rating 5.0/5

Daniel Families - 01/10/2021 Confirmed reviews ALL

Clean and cozy

Dear Mr.DANIEL S., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Well located

Customer review rating 4.0/5

Ulfah Friends - 27/09/2021 Confirmed reviews ALL

It was a nice stay, but I think the restaurant is too small and the swimming pool is not exclusive for Novotel only, but also for the next hotel

Dear ULFAH P., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

The room could be cleaner

TripAdvisor rating 5.0/5

david5757 Business - 26/09/2021 TripAdvisor review

Dear Novotel Solo, please help to raise the level of the cleanliness of the room: some ants accompanying me on the table while i'm working on my laptop. A stain mark on the bed-sheet is simpy a no no.

Dear Mr. David , Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Lokasi nya strategis

Customer review rating 4.0/5

Erna Families - 24/09/2021 Confirmed reviews ALL

Nice place, clean & good staf

Dear Mr. ERNA H., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Novotel Solo unfortunately back in service

Customer review rating 4.0/5

Hengky W. Business - 23/09/2021 Confirmed reviews ALL

I am a Gold Accor member and have been a loyal novotel solo visitor since 2015. However, in 2021, I really feel that when it comes to greating the FO staff for the first time and the information I got at the beginning, it doesn't happen automatically. 1. Usually we are Gold/Silver members when we first arrive, we are always offered a Welcome Drink / welcome drink voucher to be used at the Coffee Shop. (This time it didn't happen). 2. Usually we are gold members after being informed that our order will be automatically upgraded to a higher room (That has happened) after that it should be accompanied by information that gold members may late check out (That only happened after we asked) 3. We arrived on September 15, 2021, 23.30 pm, on the morning of September 16. The food should be delivered on the 15th, delivered on the 16th. It's appreciated. On the 16th we had to check out, then I decided for the length of my stay from September 16-17, 2021 and we also informed that on September 17th we would have a late check out at 15.00. It means that it should have been recorded on the computer that the guest will be late checking out at 15.00, but why on the 17th I was contacted again by the room at 11.00 that our check-out deadline was 12.00. Was the information we informed that we would be late checking out wasn't recorded?? 4. Usually if we extend our stay either at Novotel Samator Surabaya, Novotel Semarang, Novotel Solo in the past, Mercure Darmo Surabaya will still be sent both snacks / pieces of fruit when we extend our stay (But yesterday it didn't happen at Novotel Solo). So in the end, I feel that Novotel Solo is getting more and more yesterday, not getting more advanced in terms of service, but getting backwards in terms of service. If this happens to me as a Gold Member, then the service will definitely be worse if I am not a Gold Member.

Dear Mr. HENGKY W., Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our staff and we will take action to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi W. General Manager

Warm and friendly service

Customer review rating 4.0/5

Tatok B. Business - 21/09/2021 Confirmed reviews ALL

Services are great. Please remodel the hotel interior so it will stay fresh and modern. So far it looks "old"

Dear Mr.TATOK B., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Excellent services

Customer review rating 4.5/5

Sindhu Business - 21/09/2021 Confirmed reviews ALL

The banquet gave his best effort to fullfil our needs..

Dear Mr.SINDHU H., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay with great service and affordable price.

Customer review rating 4.0/5

Teddy Friends - 20/09/2021 Confirmed reviews ALL

We stayed in this hotel for 3 nights. The hotel was nice, the interior is so authentic and also well located in the center of the city. The staff was so helpful and friendly.

Dear Mr.TEDDY We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

excellent people, nice location, spacious room

Customer review rating 3.5/5

Andira Families - 20/09/2021 Confirmed reviews ALL

The people are excellent. Friendly, polite, so hospitable. The hotel itself seemed to have downgraded a bit from the last time I stayed there, before Covid19 in terms of food and physical condition. But with the price it offers now, I cannot complain. Price of buffet breakfast is very affordable. The room is bigger that most hotels in Solo.

Dear Mr.ANDIRA S., We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Personal Touch

TripAdvisor rating 4.0/5

Honggo D Business - 23/03/2021 TripAdvisor review

I'm a regular guest. I hope to know somebody that understand what I expect. The GM had changed few times since I stayed in this hotel for the 1st time. I hope also to have a short chat with him. Overall, the personal touch for the guest should be higher.

Dear Mr.Honggo, Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Solo, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

relaxing transit

TripAdvisor rating 5.0/5

Freedom91300 01/03/2021 TripAdvisor review

I styed twice in this hotel on February 2021 due to transit and need to take a rest during my long trip. It was very pleasant stay, as platinum member the hotel offered me with welcome drink and cake, afternoon tea and snack and also late check out. the breakfast arrangement was good, they give option to be delivered to your room or in the restaurant with prebooking schedule to avoid crowd.

Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Toat Edi Wijaya General Manager

Very old hotel

TripAdvisor rating 2.0/5

YapDenny 28/12/2020 TripAdvisor review

Stayed here for 3 nights with my family and was not a memorable one. Building is very old, with outdated design and interior in need of urgent major renovation. There is smell of humid / moldy in elevator, alley, and inside the room. Service was good and food was acceptable. But it needs a full blown renovation to keep up with its 4* brand. Wouldn't stay here again on my next visit to Solo.

Good hotel + good location + good service

TripAdvisor rating 5.0/5

david5757 Business - 16/11/2019 TripAdvisor review

Good hotel + good location + good service, very convenience, located in the center of the city, you can find foods + touristy places around the city easily. Transportation is also easy to get to and from the hotel.

Dear david5757, Thank you for your kind review, and it was our pleasure to have you stay with us. I am delighted you enjoyed our service, and our central location enabled you to experience the best of Solo. We are indeed fortunate to have such a great location in the heart of the Solo City. Our priority is your satisfaction and we do really hope you will give us another opportunity to prove this to you. To make your stay not just only excellent, but memorable and special. Once again, thank you for taking the time to share your feedback with us. Best wishes, Budi Wahjono General Manager

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