Mercure Pont d'Avignon Centre Hotel

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Mercure Pont d'Avignon Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 691 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the city center near the Palais des Papes and Pont Saint-Bénézet

  • Access to the Palais des Papes car park (20% discount at reception desk)

  • New 2019: gym!

  • Racine: local, Mediterranean cuisine made from fresh, seasonal products.

  • 4,844 sq.ft. (450 m²) of bright, modular meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Pont d'Avignon Centre Hotel

Rue Ferruce, Gps parking: Parking Palais des, Papes Boulevard de la ligne
84000 AVIGNON
France

  • By plane

    AVIGNON At 8km / 4 miles

  • By plane

    GARONS At 40km / 25 miles

  • By plane

    MARSEILLE At 105km / 65 miles

  • By plane

    MONTPELIER At 70km / 43 miles

  • By car

    AVIGNON NORD At 7km / 4 miles

  • By car

    AVIGNON SUD At 10km / 6 miles

  • By train

    AVIGNON CITY CENTER At 1km / 0 miles

  • By train

    AVIGNON TGV At 10km / 6 miles

  • By train

    GARE TGV At 6km / 3 miles

GPS:43.951869, 4.805735

Companies

  • AUCHAN AVIGNON NORD 6 km / 3 mi
  • CAMPBELL 7 km / 4 mi
  • GSE 11 km / 6 mi
  • H&M 0 km / 0 mi
  • IKEA 6 km / 3 mi
  • JANOSCHKA 18 km / 11 mi
  • KP1 10 km / 6 mi
  • MCCORMICK 10 km / 6 mi
  • NATUREX 10 km / 6 mi
  • NESTLE POLYESTER 7 km / 4 mi
  • OWENS CORNING 25 km / 15 mi
  • SAINT-GOBAIN 6 km / 3 mi
  • SANOFI 12 km / 7 mi
  • SEPR 10 km / 6 mi
  • SINIAT 6 km / 3 mi
  • SITE NUCLEAIRE MARCOULE 28 km / 17 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

RACINE Non contractual photo

Our accommodation(s)

88 rooms decorated in a contemporary style. The hotel offers classic, superior or suite rooms. In summer, remember to book our Privilege rooms with balcony.

Our guest reviews

Our guest reviews for
Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  691 reviews

TripAdvisor Rating  4.0/5  834 reviews

Excellent, good location, friendly and efficient staff

Customer review rating 4.5/5

Eileen P. Couples - Confirmed reviews ALL

Well looked after from entering to leaving.Lovely room, cleaned well, breakfast very good and reception staff very helpful.

Well located, quiet, extremely helpful stay.

Customer review rating 5.0/5

Lucinda F. Couples - Confirmed reviews ALL

A great experience in every way. We felt lucky to have chosen this hotel.

Dear Mrs F., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception Hôtel Mercure Pont d'Avignon

Very good stay, excellent location, very courteous staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was another repeat stay for us at the Mercure Pont d'Avignon, and yet again it proved most pleasant and enjoyable

Great Hotel

Customer review rating 4.5/5

U.s. G. Couples - Confirmed reviews ALL

Wonderful hotel in a very convenient location. We asked for dining recommendations nearby and we’re directed to a fabulous small restaurant only a block away. Only negative is that the hotel is not well marked and we had to search a bit for the front entrance.

Dear Mr B., Thank you for your very kind comment. We are pleased to read that you enjoyed your stay in our hotel and that the service was as up to your expectations. We do our best to make our customers happy and your comment helps us to improve in the best way possible. However, we are sorry that the indications were not clear enough. We will make sure that this will change in the future. Again, thank you for taking the time to review your stay and we hope to see you again soon ! Best regards, Anaïs - Management Team Hôtel Mercure Pont d'Avignon Centre

Great location and friendly staff

Customer review rating 4.5/5

Daniel Couples - Confirmed reviews ALL

Made a great base for a few days exploring the region. In the heart of Avignon and a short drive to Pont du Gardand Châteauneuf du Pape. Walking distance to most of Avignon and easy access to parking for day trips.

Dear Mr K., thank your for taking the time to review your stay. We are glad to read that you had a great experience. It means a lot to us and helps us to improve. We hope to see you again soon in our hotel. Best regards, Anaïs - Management Team Hôtel Mercure Pont d'Avignon Centre

Great location, ok room

Customer review rating 4.0/5

Richard Couples - Confirmed reviews ALL

The hotel is in a great location in town, but despite the central location within a short distance of restaurants, bars and attractions, it is very peaceful. Staff were welcoming and efficient. The ‘superior’ room was clean and a decent size but stylistically dated with a sofa and chairs laid out like an office reception in the 1970’s (not charmingly retro, just odd) and what looked like a refrigerator standing alone, but was actually a cupboard containing a safe and mini fridge. The bed was comfortable and large and the room was very quiet. Check out was super easy with the bill emailed and a simple key drop.

Heart of Avignon

Customer review rating 3.5/5

Hans Couples - Confirmed reviews ALL

Receiption needs a serious upgrade, room was great, only compliments for breakfast and the location of the hotel gets an A+ or 10 if you want. Parking location is oke, but it is just a public parking and the shortage of 20% still makes it costly.

Dear Mr S., We thank you for taking time to share your experience in our hotel. We are glad that you enjoyed the room, our breakfast and the location too. We are sorry if the reception did not meet your expectations. We take note of your feedback to improve us. We look forward to welcoming you again. Sincerely, Nicolas - Management Team Hôtel Mercure Pont d'Avignon Centre

Good location

Customer review rating 3.5/5

Victoria M. Couples - Confirmed reviews ALL

We wanted a central play to stay in Provence. This place was well located with pretty convenient parking.

Dear Mrs M., We are pleased that you have enjoyed your experience at the hotel Mercure Pont d'Avignon. Indeed, our hotel enjoys a privileged location to visit the historic center, and we thank you for highlighting it. We look forward to hearing from you again. All the best, Nicolas - Management Team

Well located; very kind personnel

Customer review rating 4.5/5

Vmassaut Business - Confirmed reviews ALL

No problem at all. The personnel is very open to help us (getting a taxi; having a bit late check out; keeping the bags; etc)

well located, easy access by car, using the underground parking below the hotel

Customer review rating 3.5/5

Peter Business - Confirmed reviews ALL

friendly, take-caring staff

Hotel flawless. Restaurant a problem

Customer review rating 1.5/5

Le M. A. Solo - Confirmed reviews ALL

Your restaurant is both rude towards non-francophone guests and added charges to my room without my authorisation. Thanks to your reception staff for resolving the issue but your restaurant staff need more training.

Very well located

Customer review rating 4.5/5

Ap Families - Confirmed reviews ALL

Location perfect, room (suite) real 4+ star quality, restaurant and service TOP.

Dear ADAM P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are really happy to read that our services were great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Excellent stay

Customer review rating 4.0/5

Emanuele Couples - Confirmed reviews ALL

Very convenient central location, including the easy, direct access from the underground car park “Palais des Papes”. Very efficient and kind personnel.

Dear EMANUELE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are really happy to read that your stay was nice and that you enjoyed it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

A Disaster!

Customer review rating 0.5/5

Michael G. Solo - Confirmed reviews ALL

This is the worst hotel I have stayed in! The Wi-fi didn’t work, the TV remote didn’t work, the AC dripped constantly on the carpet and I was told this was normal, they would not send anyone to have a look, the shower on a single setting went from freezing cold to scalding hot, and there were no instructions in English how to operate anything in the room. The carpet on the first floor was absolutely disgusting, and heavily stained. I was told I couldn’t change rooms because they were fully booked. I would not recommend this to hotel to anyone!

Family trip to Avignon

TripAdvisor rating 5.0/5

Sigit S Families - TripAdvisor review

1. Perfect location close to the Palais des Papes and the Pont d'Avignon 2. Clean and spacious room 3. Attentive and polite staff Our family stayed at the premise in mid September 2019. We came by car and it's a good thing that there is a car park close by the hotel, at discounted rates for hotel guest.

Dear Sigit S, Thank you for your nice review after your stay in our hotel. We are glad to know that you enjoyed our location, the room and our staff ! We hope to welcome you again in another hotel of the brand ! Kind regards from the Mercure Pont d'Avignon team ! Hotel Mercure Pont d'Avignon 2 Rue Ferruce Quartier Balance 84000 Avignon

Nice hotel, great location, ideal parking

TripAdvisor rating 4.0/5

luton Couples - TripAdvisor review

This is a great hotel if visiting Avignon for a few days. Located just steps a way from both the palace and the bridge, you could not ask for a better located hotel. Restaurants are less than 5 minutes walk away. If driving there is a pay car park directly underneath the hotel, with a couple of parking bays, to allow you to drop of your luggage. There is no lift, from the car park to the hotel, but it is only 9 steps up to the reception area. Make sure you get your parking ticket endorsed and you will receive a discount for the parking, 24 hours cost me 14 euros!. The rooms of the hotel are average, but clean and functional, and considering it is located inside the old city walls, perfectly acceptable Breakfast was great, with great choices of hot & cold food..

Dear Luton, Thank you for your review after your stay at the hotel. We are glad to know that you enjoyed our location, the car park facilities and the room. We hope to welcome you again in another hotel of the brand ! Kind regards from the Mercure Pont d'Avignon team ! Hotel Mercure Pont d'Avignon 2 Rue Ferruce Quartier Balance 84000 Avignon

Central location

TripAdvisor rating 4.0/5

Navigate47177877856 Couples - TripAdvisor review

Friendly and helpful staff very good breakfast buffet. Parking was available in adjacent car park but quite difficult to access hotel with luggage as no lift from car park to hotel. Room was clean and tidy

Well located hotel in Avignon

TripAdvisor rating 3.0/5

cksg f Friends getaway - TripAdvisor review

Hotel run down. Linen and towels not of the same standard as other Mercure hotels. House keeping staff non existent. No proper system at the front desk for you to leave your valueables. No record or receipt of your deposit. There is no restaurant service except for breakfast. There is also no concierge.The front desk does everything, including providing tourist information, booking of tours and hotels.

Dear CKFong, Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the luggages and valuables we put them in a closed room made for this and we put a tag on it with a indivual number that you get as well. I am sorry if you did not found that enough. Yes we do not have concierge, but the reception is happy to help as much as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Perfect Location

TripAdvisor rating 4.0/5

david_cushion Couples - TripAdvisor review

This hotel is rated as a 4 star but there are no restaurant facilities for an evening diner. However there is a very nice restaurant outside only 50 metres away called Le 46. It is good in every other way though the rooms are a bit small compared with other Mercure hotels we have stayed at. It is very clean and all of the staff are friendly and helpful. It is in a perfect location for site seeing in the town. It is very close to the Pont d'Avignon. The Palais Du Papes and a shopping area is in walking distance. We had a very enjoyable week there.

Quirky and friendly hotel

TripAdvisor rating 5.0/5

Nic P Couples - TripAdvisor review

We stayed a couple of nights and had a really enjoyable time. Staff at reception and the bar were very friendly. Nice outdoor terrace. Efficient and varied breakfast. Location great for the Pont, Palais and many good restaurants with Michelin listings but reasonable prices. Parking (Indigo) very convenient, though can be a trek if you choose the wrong end of the car park following signs for the other Mercure and have missed the bag drop point immediately inside the car park access...... Would return.

Dear Nic1810, Thank you for your feedback on our hotel and your stay. We are glad you enjoyed it and we will be happy to welcome you again when you'll return.

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