Hotel - Mercure Pont d'Avignon Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Pont d'Avignon Centre Hotel

4.0/5 789 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Fitness centre
  • Solarium  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Other sports activities  (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AUCHAN AVIGNON NORD6 km / 3.73 mi GSE11 km / 6.84 mi IKEA6 km / 3.73 mi KP110 km / 6.21 mi NATUREX10 km / 6.21 mi OWENS CORNING25 km / 15.54 mi SANOFI12 km / 7.46 mi SINIAT6 km / 3.73 mi
CAMPBELL7 km / 4.35 mi H&M0.6 km / 0.37 mi JANOSCHKA18 km / 11.18 mi MCCORMICK10 km / 6.21 mi NESTLE POLYESTER7 km / 4.35 mi SAINT-GOBAIN6 km / 3.73 mi SEPR10 km / 6.25 mi SITE NUCLEAIRE MARCOULE28 km / 17.4 mi

Congress centre

PALAIS DES CONGRES0.1 km / 0.06 mi

Exhibition centre

PARC DES EXPOSITIONS7 km / 4.38 mi

Your meetings and events

The Mercure Pont d'Avignon hotel has 4521 sq. ft. (420 m²) of naturally lit meeting space. Our rooms are all equipped with video projectors, flip charts and free WIFI access, making them ideal for all kinds of events.

Mercure Pont d'Avignon Centre Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAINT BENEZET ( 1 ) 30 m2 2 m 24 24 14 18 0
SAINT BENEZET ( 2 ) 30 m2 2 m 20 10 12 12 0
SAINT NICOLAS (1) 30 m2 2 m 25 15 15 18 0
SAINT NICOLAS (2) 45 m2 2 m 30 15 15 24 0
CHATELET 50 m2 2 m 30 20 20 24 0
SAINT BENEZET ( 1 & 2 ) 60 m2 2 m 50 24 24 36 0
SAINT NICOLAS ( 1 & 2 ) 75 m2 2 m 60 30 30 45 0
TOUR PHILIPPE LE BEL 220 m2 2 m 150 45 45 130 0
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Take a moment to relax in our comfortable rooms, decorated in a welcoming style in Mediterranean colors. Choose a Standard Room with a double bed or twin beds. We also have family rooms.

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • TV Bouquet beIN Sports
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Fax machine
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 2,486 reviews

Our guest reviews for
Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 789 reviews
Erik Business - 12/02/2020 Confirmed reviews ALL
« rooms »

Dear, The staff was very polite and helpful. Always with a smile. Also the breakfast was good although I've got a few remarks: - The choice of bread was not tremendous. - The choice of English breakfast (like e.g. sausages) was neither very rich. The rooms were clean and not infected with bed bugs :-) (I inspected them since I've had previously at another hotel a bad experience.) However, the room was quite small with barely place to put my suitcase. Kind regards, Erik

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIK C., Thank you very much for your positive and constructive feedback. We are very happy to hear that you enjoy our staff and the breakfast. Please be assured that we will take notes of your recommendations and transfer your feedback to the Food and Beverage team. About the rooms, we do have bigger rooms like our family, privilege rooms or also our Suites (from 27m2 to 47m2). Thank you again for your detailed remarks; you are participating of the improvement of our customer satisfaction policy, and we are very thankful for that. We hope to see you again in our hotel. Sincerely, The Front office team of Mercure Pont d'Avignon

Eivin L. C. Business - 22/01/2020 Confirmed reviews ALL
« Fine location and parking »

Friendly staff. Sometimes it can be a little challenging to cope with a bus ful of Chinese guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EIVIN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Front Office Team of the hotel Mercure Pont d'Avignon

Delano Families - 23/12/2019 Confirmed reviews ALL

Very good. I think the room was good but ehat made a difference was Adrien at the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Delano Da Silva, Thank you very much for your positive feedback after your stay in our hotel. We are really happy to hear that you enjoyed your stay in Avignon and our restaurant recommendation. We wish you a merry Christmas time and we hope the rest of your holidays will be as pleasant as your stay in Avignon. We hope to welcome you and your mother again in our hotel. Sincerely, The Mercure Pont d’Avignon

Elijah S. Couples - 18/11/2019 Confirmed reviews ALL
« Good Location »

Nice hotel, rooms not large but bed comfy. We didnt have breakfast even though we were charged for it!. In walking distance to all sites, restaurants and bars excellent. Local parking next door using the hotel "minute" parking to drop off your luggage. Bar offered evening entertainment when we were there which was great. All staff were friendly and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania W., Thank you very much for your positive feedback after your stay in our hotel. All the Mercure Pont d’Avignon team is really happy about your positive feedback this is a real encouragement to all of our staff as we strive to continuously improve the quality of our services. I am really sorry to hear that we charge you the breakfast though you don’t have it. I think you already contact us per email and we refund you the breakfast you payed. If not can you please write us an email at h0… We would like to reiterate our commitment to high quality standards, and we would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Adrien –Front Office-

Garry Business - 15/11/2019 Confirmed reviews ALL
« Ok, but not as good as my previous stays »

No hot water for one day of my two day stay. No offer of any tariff reduction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GARRY L., Thank you very much for your feedback after your stay in our hotel. Due to public works in our district we had unfortunately a gas cut-off that leads to an emergency shut down of our boiler. Our technician staff has made every effort to resolve the problem during the night and the remedies were completed the morning. We apologize for this exceptional problem and we hope you enjoy your stay in our hotel despite this technical problem. Could you please contact us per email h0…, and give us your Leclub Accor Hotel membership number; that we could credit you courtesy points on your membership card to use in the Accor Hotel of your choice. We appreciate your sharing your concerns, and we hope to see you back soon. Sincerely, Adrien -Front Office-

Reggie G. Couples - 11/11/2019 Confirmed reviews ALL
« Excellent!! »

Great staff, neighborhood, and nice dining

Our hotel has responded to the review
Our hotel has responded to the review

Dear REGGIE G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. We are very happy to hear that you enjoy your stay in our hotel. All the Mercure Pont d’Avignon team is really happy about your positive feedback; this is a real encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien -Front Office-

Alex Couples - 04/11/2019 Confirmed reviews ALL
« A lovely hotel in a lovely city »

Having recently retired we used the hotel as a stopping off point for our travel down to Spain. We are a retired couple with a small dog and enjoyed both the hotel and Avignon

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEX T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien -Front Office-

Svein Couples - 29/10/2019 Confirmed reviews ALL
« A no surprise Mercure Hotel - nice superior room and good breakfast. »

Central location and easy Access to parking and to the hotell. Superior room on the Third floor was ok. Nice and efficient breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SVEIN TORE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien -Front Office-

Alexey Families - 27/10/2019 Confirmed reviews ALL
« Disappointing experience »

Great location, outstanding staff, but toilet smell all around and especially in the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXEY P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. We are really sorry to hear that you had a bad experience because of the smell inside your room. Please rest assured that we took the appropriate measures to resolve the problem and prevent future occurrence. However we are very happy to heat that you enjoy the location of our hotel and our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien –Front Office-

Anonymous Friends - 25/10/2019 Confirmed reviews ALL
« 5 Nights at the Mercure Pont D'Avignon »

Visiting Avignon for the first time with two other relatives; enjoyed the comfortable room in a convenient location near the Palais des Papes. Front desk staff were courteous and helpful to this English speaker. The breakfast room was well-provisioned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien -Front Office-

Anonymous Couples - 22/10/2019 Confirmed reviews ALL
« Not a four star hotel »

A/C didn’t work even after we told the front desk. The bed was a queen size .. not the European double advertised. The bathroom floor was just like a train’s bathroom floor...same material and the toilet was horrible. The whole hotel smelled of mildew or mold. Because we prepaid and couldn’t leave early, we bought a room freshener from a fragrance store across the street to make it tolerable. Only saving grace was a pretty decent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacki J., Thank you for your feedback. I am really sorry to hear that you had a bad experience during your stay. We do have different room category with different types of bed. Actually our beds are bigger than the European double advertised (160*200 instead of 140*200). The A/C is not working during the month of October because we need to active heating. During this month we offer if necessary auxiliary heating and fan. I’m really very sorry that the bathroom of your room did not meet your expectation. Our hotel has been subject to an audit from AtoutFrance to become a 4 stars hotel. Finally we are so sorry about the smell in our hotel during your stay. This smell was produced because of the strong storm we had. I can assure you that we do everything to stop this, with a fragrance and a work on the canalization. We would like to reiterate our commitment to high quality standards, and we would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Sincerely, Adrien –Front Office-

Roman Friends - 16/10/2019 Confirmed reviews ALL

extremely small rooms...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your feedback, this is always important in our customer satisfaction policy. I’m really sorry to hear that you find your room to small. You stayed in a standard double room which is 24 square meters big. We do have bigger rooms, like our privilege rooms and our suites (40 square meters). At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you back to our hotel very soon! Sincerely, Adrien -Service réception-

D. U. Couples - 16/10/2019 Confirmed reviews ALL
« Great location »

Welcoming staff. Discount parking available in adjacent city lot. Walk to everything from this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID U., Thank you very much for your feedback. It is always a pleasure for us to receive a nice feedback and to know that you had a great time during your stay with us. All of the Mercure team is pleased about your positive review. Best regards, Adrien -Front Office-

Anonymous Solo - 09/10/2019 Confirmed reviews ALL

nice and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie A. L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Leong Couples - 06/10/2019 Confirmed reviews ALL

Satisfactory overall but services at reception can be improved. Could not get 2 separate keys for a double room for 2 days. Helpful and friendly restaurant staff. Location is central just minutes walk from major tourist sites and conveniently located near to massive underground car park. Suggest the hotel strictly limit the amount of time that each vehicle to unload luggage which make it impossible for others to unload their luggage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHU-LEONG H., We would like to thank you for your positive feedback. We are sorry that you had only one key for your room. We changed recently our room keys system in order to improve the magnetization of the cards keys and at the time of your stay we had not received extra keys. All our guests have 15 minutes on our park places to unload their luggage, however we are often subject of incivility and some people are not respecting the given time. We hope to see you soon in our hotel, Sincerely, Adrien –Front Office-

Anonymous Solo - 30/09/2019 Confirmed reviews ALL
« alles ok. »

alles ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Virginie A. L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Vincent P. Couples - 26/09/2019 Confirmed reviews ALL
« Just terrible »

Just terrible. No one was at front desk to check in had to search them out. Stairs to deal with, and we are older and had carry our large backs up and down to get to elevators. No bellman to help. Room was small and both hallway and room had an smell. Another elevator was out of service. Both night and morning front desks clerk don’t understand or speak very good English. Very hard to communicate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINCENT P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pont d'Avignon Centre. We are really sorry to hear that you had a bad experience in our hotel during your stay. Our hotels don’t have bellman service but the front office team can always willingly help you to carry your luggage in the stairs. Then you can use our luggage carts and the elevator to reach your room. We do have also bigger room (privilege room, suite) as the standard room which is 16 square meters big. All of the front office employees are speaking English and another language (German, Italian, Spanish, Japan and German). We are sorry that during your stay one of our two elevators was out of service. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrien -Front Office-

Zoe J. Couples - 23/09/2019 Confirmed reviews ALL
« Excellent location for visiting historic Avignon. »

Friendly helpful staff. Comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie A. L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Mark H. Couples - 23/09/2019 Confirmed reviews ALL
« Friendly and happy stay »

The staff were very friendly and helpful to us, the room was lovely, very clean every day. The bar was comfortable and all in all everyone made us feel very happy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Virginie A. L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Anonymous Couples - 22/09/2019 Confirmed reviews ALL
« Room was good but breakfast was disappointing »

Room was fine. Reception very helpful. Breakfast was disappointing but adequate. We appreciated being able to leave our luggage in storage for the day. Our one bad experience was with the taxi called for us by the hotel at 5pm on 19 September. We were overcharged by a driver of a taxi which had no markings and no meter. While we recognise that the hotel has no control over taxis we feel this particular taxi provider should be avoided in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHLEEN R., Dear Kathleen R., Thank you very much for your positive feedback all of the Mercure Team appreciate it. I am really sorry to hear that you had a bad experience with the taxi driver, and that you find the breakfast buffet disappointing. We will be happy if you could tell us what was missing for you and what we can improve. We hope to see you again in our hotel. Best regards, Adrien

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