Mercure Pont d'Avignon Centre Hotel 4 stars

Customer review rating 4.3/5 3,015 reviews

ALLSAFE approved hotel

Mercure Pont d'Avignon Centre Hotel
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+ 20 Services

Hotel extras

  • In a quiet, city-center location, between the Palais des Papes and the Pont Saint-Bénézet.

  • Palais des Papes car park (charges apply) accessible from our drop-off area

  • New 2019: gym!

  • Advantage 4

  • 10 min from Avignon Nord (A7) highway exit, 10min from central train station and TGV station

Hotel location

Mercure Pont d'Avignon Centre Hotel

Rue Ferruce
Gps parking: Parking Palais des
Papes Boulevard de la ligne
84000 avignon

Tel: +33490809393

Fax: (+33)4/90809394

Check-in from 14h00

Check out up to 12h00

  • By plane

    AVIGNON At 8km / 4.97 miles

  • By plane

    GARONS At 40km / 25 miles

  • By plane

    MARSEILLE At 105km / 65.25 miles

  • By plane

    MONTPELIER At 70km / 43.5 miles

  • By car

    AVIGNON NORD At 7km / 4.38 miles

  • By car

    AVIGNON SUD At 10km / 6.25 miles

  • By train

    AVIGNON CITY CENTER At 1km / 0.62 miles

  • By train

    AVIGNON TGV At 10km / 6.21 miles

  • By train

    GARE TGV At 6km / 3.73 miles

GPS :43.951869, 4.805735


  • AUCHAN AVIGNON NORD 6.0 km / 3.73 mi
  • CAMPBELL 7.0 km / 4.35 mi
  • GSE 11.0 km / 6.84 mi
  • H&M 0.6 km / 0.37 mi
  • IKEA 6.0 km / 3.73 mi
  • JANOSCHKA 18.0 km / 11.18 mi
  • KP1 10.0 km / 6.21 mi
  • MCCORMICK 10.0 km / 6.21 mi
  • NATUREX 10.0 km / 6.21 mi
  • NESTLE POLYESTER 7.0 km / 4.35 mi
  • OWENS CORNING 25.0 km / 15.54 mi
  • SAINT-GOBAIN 6.0 km / 3.73 mi
  • SANOFI 12.0 km / 7.46 mi
  • SEPR 10.0 km / 6.25 mi
  • SINIAT 6.0 km / 3.73 mi
  • SITE NUCLEAIRE MARCOULE 28.0 km / 17.4 mi

Hotel services

RACINE Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 6 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Hotel Services And Equipments
  • Hotel informations
    • 88 rooms
    • 3 rooms for people with reduced mobility
    • 10 family rooms
    • No connecting room
    • 88 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • Italian
    • French
    • Spanish
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • PALAIS DES PAPES Additional charge
    • Near the property
  • Services for children
    • Board games available
    • Play area

Your meetings and events

The Mercure Pont d'Avignon hotel has 4521 sq. ft. (420 m²) of naturally lit meeting space. Our rooms are all equipped with video projectors, flip charts and free WIFI access, making them ideal for all kinds of events.

Room descriptions and layouts

meeting rooms

From 1 to 150 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Take a moment to relax in our comfortable rooms, decorated in a welcoming style in Mediterranean colors. Choose a Standard Room with a double bed or twin beds. We also have family rooms.

Our guest reviews for
Mercure Pont d'Avignon Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,015 reviews

TripAdvisor Rating 4.0/5

821 reviews

Great location, ok room

Customer review rating 4.0/5

Richard Couples - 11/10/2021 Confirmed reviews ALL

The hotel is in a great location in town, but despite the central location within a short distance of restaurants, bars and attractions, it is very peaceful. Staff were welcoming and efficient. The ‘superior’ room was clean and a decent size but stylistically dated with a sofa and chairs laid out like an office reception in the 1970’s (not charmingly retro, just odd) and what looked like a refrigerator standing alone, but was actually a cupboard containing a safe and mini fridge. The bed was comfortable and large and the room was very quiet. Check out was super easy with the bill emailed and a simple key drop.

Heart of Avignon

Customer review rating 3.5/5

Hans Couples - 01/10/2021 Confirmed reviews ALL

Receiption needs a serious upgrade, room was great, only compliments for breakfast and the location of the hotel gets an A+ or 10 if you want. Parking location is oke, but it is just a public parking and the shortage of 20% still makes it costly.

Dear Mr S., We thank you for taking time to share your experience in our hotel. We are glad that you enjoyed the room, our breakfast and the location too. We are sorry if the reception did not meet your expectations. We take note of your feedback to improve us. We look forward to welcoming you again. Sincerely, Nicolas - Management Team Hôtel Mercure Pont d'Avignon Centre

Good location

Customer review rating 3.5/5

Victoria M. Couples - 29/09/2021 Confirmed reviews ALL

We wanted a central play to stay in Provence. This place was well located with pretty convenient parking.

Dear Mrs M., We are pleased that you have enjoyed your experience at the hotel Mercure Pont d'Avignon. Indeed, our hotel enjoys a privileged location to visit the historic center, and we thank you for highlighting it. We look forward to hearing from you again. All the best, Nicolas - Management Team

Well located; very kind personnel

Customer review rating 4.5/5

Vmassaut Business - 19/09/2021 Confirmed reviews ALL

No problem at all. The personnel is very open to help us (getting a taxi; having a bit late check out; keeping the bags; etc)

well located, easy access by car, using the underground parking below the hotel

Customer review rating 3.5/5

Peter Business - 17/09/2021 Confirmed reviews ALL

friendly, take-caring staff

Hotel flawless. Restaurant a problem

Customer review rating 1.5/5

Le M. A. Solo - 17/09/2021 Confirmed reviews ALL

Your restaurant is both rude towards non-francophone guests and added charges to my room without my authorisation. Thanks to your reception staff for resolving the issue but your restaurant staff need more training.

Very well located

Customer review rating 4.5/5

Ap Families - 03/09/2021 Confirmed reviews ALL

Location perfect, room (suite) real 4+ star quality, restaurant and service TOP.

Dear ADAM P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are really happy to read that our services were great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

Excellent stay

Customer review rating 4.0/5

Emanuele Couples - 21/08/2021 Confirmed reviews ALL

Very convenient central location, including the easy, direct access from the underground car park “Palais des Papes”. Very efficient and kind personnel.

Dear EMANUELE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pont d'Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are really happy to read that your stay was nice and that you enjoyed it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'équipe réception / Reception Team Mercure Pont d'Avignon Centre

A Disaster!

Customer review rating 0.5/5

Michael G. Solo - 16/08/2021 Confirmed reviews ALL

This is the worst hotel I have stayed in! The Wi-fi didn’t work, the TV remote didn’t work, the AC dripped constantly on the carpet and I was told this was normal, they would not send anyone to have a look, the shower on a single setting went from freezing cold to scalding hot, and there were no instructions in English how to operate anything in the room. The carpet on the first floor was absolutely disgusting, and heavily stained. I was told I couldn’t change rooms because they were fully booked. I would not recommend this to hotel to anyone!

Customer review rating 1.5/5

W. I. Couples - 01/08/2021 Confirmed reviews ALL

room was too small. Shower water hot and cold in same time. I am platinum member and this is the worst experience I had in Accor hotel.

No electricity in the room

Customer review rating 1.5/5

Anonymous Couples - 01/08/2021 Confirmed reviews ALL

No electricity in the room

The hotel is in dire need of a renovation.

Customer review rating 2.5/5

* Families - 28/07/2021 Confirmed reviews ALL

The hotel reception, the hallways, and or room smelled terrible. We did not particularily like our bed (but that may be down to personal tastes) - the whole place has an abandoned feel to it. Services that we were promised upin check in never materialized - the list goes on. We will not be back.


Customer review rating 5.0/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL


A good hotel with a good location.

Customer review rating 4.5/5

Svein T. S. Couples - 04/07/2021 Confirmed reviews ALL

Not so easy, but accessible by car and underground parking. A nice room with a quiet balcony and a good bed. Breakfast was good and well organised with respect to COVID. Short walking distances to the best restaurants and attractions in Avignon.

Well located but bad customer service

Customer review rating 1.5/5

Anonymous Couples - 03/07/2021 Confirmed reviews ALL

From the start it was a stressful experience. We had to book over the phone as we had a credit note following COVID cancellations and the person on the phone kept asking us the same questions we’d already answered and really didn’t care. A few days before our stay, I got a call saying we were being transferred to pont d’Avignon and not palais des papes but I never received a confirmation email despite being told it would arrive immediately. I tried to call 3 times to get this and at some point during the swap, they must have entered my email address incorrectly and I didn’t get any emails no one thought to ask this after my 3rd call, I had to suggest that it might be the cause of the issue. I also tried to ensure that the credit note was correctly applied and they confirmed over the phone but on checking out, they asked me to pay the full total of our stay. Very disorganised and not a very competent team at reception. Will not be going there again or staying with another mercure hotel.

Great location

Customer review rating 4.0/5

Mrs P. Couples - 02/07/2021 Confirmed reviews ALL

Our servers in the restaurant and bar were very nice.

Family trip to Avignon

TripAdvisor rating 5.0/5

Sigit S Family - 21/09/2019 TripAdvisor review

1. Perfect location close to the Palais des Papes and the Pont d'Avignon 2. Clean and spacious room 3. Attentive and polite staff Our family stayed at the premise in mid September 2019. We came by car and it's a good thing that there is a car park close by the hotel, at discounted rates for hotel guest.

Dear Sigit S, Thank you for your nice review after your stay in our hotel. We are glad to know that you enjoyed our location, the room and our staff ! We hope to welcome you again in another hotel of the brand ! Kind regards from the Mercure Pont d'Avignon team ! Hotel Mercure Pont d'Avignon 2 Rue Ferruce Quartier Balance 84000 Avignon

Nice hotel, great location, ideal parking

TripAdvisor rating 4.0/5

luton Couples - 16/09/2019 TripAdvisor review

This is a great hotel if visiting Avignon for a few days. Located just steps a way from both the palace and the bridge, you could not ask for a better located hotel. Restaurants are less than 5 minutes walk away. If driving there is a pay car park directly underneath the hotel, with a couple of parking bays, to allow you to drop of your luggage. There is no lift, from the car park to the hotel, but it is only 9 steps up to the reception area. Make sure you get your parking ticket endorsed and you will receive a discount for the parking, 24 hours cost me 14 euros!. The rooms of the hotel are average, but clean and functional, and considering it is located inside the old city walls, perfectly acceptable Breakfast was great, with great choices of hot & cold food..

Dear Luton, Thank you for your review after your stay at the hotel. We are glad to know that you enjoyed our location, the car park facilities and the room. We hope to welcome you again in another hotel of the brand ! Kind regards from the Mercure Pont d'Avignon team ! Hotel Mercure Pont d'Avignon 2 Rue Ferruce Quartier Balance 84000 Avignon

Central location

TripAdvisor rating 4.0/5

Navigate47177877856 Couples - 18/06/2019 TripAdvisor review

Friendly and helpful staff very good breakfast buffet. Parking was available in adjacent car park but quite difficult to access hotel with luggage as no lift from car park to hotel. Room was clean and tidy

Well located hotel in Avignon

TripAdvisor rating 3.0/5

cksg f Friends getaway - 21/10/2018 TripAdvisor review

Hotel run down. Linen and towels not of the same standard as other Mercure hotels. House keeping staff non existent. No proper system at the front desk for you to leave your valueables. No record or receipt of your deposit. There is no restaurant service except for breakfast. There is also no concierge.The front desk does everything, including providing tourist information, booking of tours and hotels.

Dear CKFong, Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the luggages and valuables we put them in a closed room made for this and we put a tag on it with a indivual number that you get as well. I am sorry if you did not found that enough. Yes we do not have concierge, but the reception is happy to help as much as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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