Mercure Bordeaux Lac Hotel

Mercure Bordeaux Lac Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 707 reviews

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Description

Hotel extras

  • A 2-minute walk from the Palais des Congrès and Exhibition Center

  • Near Lake Bordeaux

  • Pool, terrace and garden

  • 3 meeting rooms

  • Many family rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Bordeaux Lac Hotel

Rue du grand Barail, Quartier du lac
33300 BORDEAUX
France

  • TRAM:  C PALAIS DES CONGRES

  • By plane

    BORDEAUX MERIGNAC At 18km / 11.18 miles

  • By train

    BORDEAUX ST JEAN At 8km / 5 miles

GPS:44.889323, -0.563521

Companies

  • AUCHAN 1 km / 0.62 mi
  • CAISSE DES DEPOTS 0.5 km / 0.31 mi
  • FORD 4 km / 2.5 mi
  • IBM 0.5 km / 0.31 mi
  • IKEA 0.5 km / 0.31 mi
  • SAFT 2 km / 1.25 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

We offer 3 naturally-lit, modular meeting rooms that provide a total surface area of 1292 sq. ft (120 m²) and have been recently renovated, along with free WIFI. We will happily provide a screen, video projector, sound system, etc. upon request.

Room descriptions and layouts

meeting rooms

From 1 to 40 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Conferences, visits, walks... Whatever the plan, enjoy the comfort of a large air-conditioned room or the roominess of a 60 m² suite. Families can enjoy our rooms for four, along with the swimming pool.

Our guest reviews

Our guest reviews for
Mercure Bordeaux Lac Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  707 reviews

TripAdvisor Rating  3.5/5  664 reviews

Nice pleasant stay

Customer review rating 4.0/5

Phil Business - Confirmed reviews ALL

Nice large rooms with plenty of space, bathrooms very clean , V good housekeeping. At FOH great guy at the Accueil very helpful and polite. Breakfast has improved with more choice. And pleasant staff.

Customer review rating 3.0/5

Serge R. Business - Confirmed reviews ALL

hotel is nice, clean well located near PAlais des congres / people helpfull water pressure in the shower too low . lack of vegetables/ simple food on the room service (e.g. no possibility to order white rice as side dish while I was hill and needing it)

Not a perfect stay

Customer review rating 2.5/5

Phil Couples - Confirmed reviews ALL

Check in efficient, room smelled of smoke or a strange stale odour, toilet pan black , lack of hands on power sockets, mirror positioned inside wardrobe door no sockets to use hair straighteners or tongs. No power socket by the bed, bed was comfortable. Breakfast poor no available clean tables with settings, no plates for the food, no large spoons, very limited cheese and Ham , all cold counter needed replenishing, lack of tongs for ham and cheese had to use fingers. Lacked any Fruit salad.

In the Mercure standard but a bit noisy (ventilation of bathroom 6th floor)

Customer review rating 4.0/5

Flo Business - Confirmed reviews ALL

QUiet good and in the Mercure standard. Staff is really professionnal and sympathic. Only one trouble the noise of the bathroom ventilation in the 6th floor is very high even when the door is closed. It was the same for my collegue at the same floor.

Dear Mister L., Thank you for sharing your experience ! Sincerely.

Good stay - good location

Customer review rating 4.0/5

Gisela C. Families - Confirmed reviews ALL

Localisation is great and check-in experience was great. The gentleman at reception was very welcoming and very efficient! Room was a good size and very comfortable. Loved that each room had an author :-) Check out was very friendly too. On improvements side > Breakfast was very disappointing, we arrived at 07:40 (first guests there) and there was no one to great us, so we just started serving ourselves, after 5 min a lady showed up dressed very casually. This is the list of negatives from the breakfast : - no welcome, no forks on the table, knife to cut bread is rubbish, the lady was clearly not bothered about us, she was more concerned about getting items from the breakfast bar and then going to the kitchen (she was clearly having breakfast herself). The thing that bothered us the most was that the phone kept ringing and it's very loud (it really doesn't make for a smooth start of the day) and when more guests arrived, the lady allowed them to be using the breakfast bar WITHOUT a mask. I was very surprised to have this experience at the hotel, we often stay at Accor Hotels, including Mercure and never, never had such an experience at the breakfast.

Dear GISELA SANTOS C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. It is always a pleasure to receive positive feedback, and we thank you for taking the time to write this review. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards, The Reception Team

Very friendly reception, good stay!

Customer review rating 4.5/5

Devrim Families - Confirmed reviews ALL

We really liked our stay, the reception was very helpful and nice. Next time we will visit again!

Dear DEVRIM S., Everyone at the Mercure Bordeaux Lac Hotel would like to thank you for your very positive review. As much as you enjoyed your stay, we enjoyed welcoming you and having you with us. We thank you again for the great feedback and we hope to welcome you again soon. Best Regards, The Reception Team

Good location. Only 20 minute tram ride to Bordeaux centre

Customer review rating 5.0/5

Brian T. Friends - Confirmed reviews ALL

From check-in to check -out we received excellent service from the hotel staff. The room was clean and large. There was an amazing choice of food for breakfast. I would definitely recommend

Dear Mister T., It's a pleasure to read your excellente feedback. The whole team is grateful.

Satisfait

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

RAS

Nous vous remercions Monsieur K. pour votre avis ! Bien à vous.

Just a step away from Town

Customer review rating 4.5/5

Taff J. Business - Confirmed reviews ALL

Good nights sleep , spacious clean room and bathroom, excellent staff

Dear Mister J., It is always a pleasure to receive positive feedback, thank you ! We are looking forward to welcome you again.

perfect

Customer review rating 5.0/5

P. S. Business - Confirmed reviews ALL

perfect stay

Monsieur Prouteau, Quelle joie de lire que vous avez passé un excellent séjour parmi nous ! Au plaisir de vous accueillir de nouveau.

Perfectly located for our stay

Customer review rating 4.0/5

J. M. Couples - Confirmed reviews ALL

We have stayed here a number of times and it’s always a nice place to stay. Rooms are excellent, common areas could do with some updating as starting to appear tired

Dear M. J., We very much appreciated your comment, thank you ! Best regards,

Well located and well appointed hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The only thing that we found disappointing was the quality of some of the staff working in the bar and dining areas. There was a party atmosphere with their non-resident friends, with little attention paid to paying guests who seemed to be treated as an inconvenience. Intermittent poor tinkling at the piano, impromptu intermittent dancing in the lounge area and lots of noise.

Dear VICTOR B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Lac. we apologize for any inconvenience caused during your stay. we hope to welcome you back to our establishment

Less than average

Customer review rating 2.5/5

Frank Couples - Confirmed reviews ALL

Not good. Cleaning rooms very poor. General maintenance of hotel very poor.

A wonderful stay

TripAdvisor rating 5.0/5

Traveler301415 Business - TripAdvisor review

I was there for 9 nights , it could not have been better .Mr Bolaingue the director made sure that my every wish was fulfilled including my special steak tartar made by Christophe the chef who I have to say has a fantastic god quality menu . His kindness and attention are equal to none . The same apply to all the staff , Martin , Valentina ,Hugo, Mathias from the beverages section , Thomas , Antoine , J Michel, Marianne , Morganne from the reception thus without the chambermaids . I definitely recommend this hotel , I went there on business however they made it a holiday . Many thanks to every one of you it will be a dream to come back as I am living in UK .

All the team of Mercure Bordeaux Lac is very thanksful for your comment, and to read that you had a wonderful time. We are looking forward to welcome you again very soon ! Sincerely,

Lost glory

TripAdvisor rating 3.0/5

260ronb TripAdvisor review

For a business hotel, it's not worth 4 stars. The cleaning is seriously lacking. Outside in and around the pool it is especially filthy. Nobody seems to care. In the rooms there are stains and damages everywhere.

Really good hotel, with good access, car parking and just a few minutes walk to the city tram network.

TripAdvisor rating 4.0/5

Glyn H Couples - TripAdvisor review

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

Hello, Thank you for your comment, we hope to see you back soon

A quiet stay

TripAdvisor rating 4.0/5

continental_11 Couples - TripAdvisor review

Our visit was an overnight stop on a Sunday in late February, so the restaurant was not open, so had to go out for a meal. Otherwise the hotel performed well, staff cheerful and friendly and also helpful. Room was a bit stark but comfortable

Excellent break

TripAdvisor rating 5.0/5

currypasty Families - TripAdvisor review

Excellent modern clean hotel. Thoroughly recommended for families and couples. Perfectly located near to trams and motorway and some eateries. The pool was spotless and the staff very helpful. A great place for a trip to the Gironde.

No restaurant/room service

TripAdvisor rating 4.0/5

MariaM2720 Families - TripAdvisor review

We arrived at 9pm with two kids after driving all day and we could not have any food at the hotel as the restaurant was closed on a friday night!! Also, we did not have enough towels in the room for the 4 of us and the shower was dirty

Dear Maria M, Thank you for sharing your opinion on Trip Advisor. It is true, as you can see on our website and as we indicate during check in time, that the restaurant is closed during the week end. But we have 5 good restaurants at walking distance that we can recomand to our guest. Concnerning supplementary towels or any inconvenience you may have, we have our "2424" staff who can give you assistance during your stay. Do not hesitate to contact them. We would be very pleased to welcome you again. Sincerely yours Benjamin REVERDY General Manager

Excellent hotel handy to do business in Bordeaux

TripAdvisor rating 4.0/5

Marc F Business - TripAdvisor review

We made a mistake on our booking on internet. The staff was helpfull and found another Mercure hotel for us. Then we came for 2 nights and were satisfied with the large room, modern and very clean. Good buffet breakfast. The restaurant was closed so we had to find another place to eat and many restaurants are closed on Sunday night. This hotel is located closed to the shopping center and the city center as well as the highway.

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