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Sofitel Lyon Bellecour Hotel 5 stars

TripAdvisor rating 4.0/5 2,538 reviews

ALLSAFE approved hotel

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Sofitel Lyon Bellecour
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+ 21 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Panoramic buffet breakfast

  • 2 panoramic restaurants: Les 3 Dômes, 1 Michelin star; Le 8, local products

  • In the downtown area, Concierge Keys d'Or at your disposal

  • Biologique Recherche treatments and Deep Nature massages

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Lyon Bellecour

20, quai Gailleton
69002 lyon
france

Tel: +33472412020

Fax: (+33)4/72412001

Check-in from 15h00

Check out up to 12h00

  • BUS :  Multiples BELLECOUR

  • LYON :  A-D BELLECOUR

  • By plane

    LYON BRON At 20km / 12 miles

  • By plane

    LYON SAINT EXUPERY At 35km / 21 miles

  • By helicopter

    BRON At 20km / 12 miles

  • By helicopter

    SAINT EXUPERY At 35km / 21 miles

  • By car

    LYON CENTRE At 1km / 0 miles

  • By car

    LYON PRESQU'ILE At 2km / 1 miles

  • By train

    LYON PART DIEU At 5km / 3 miles

  • By train

    LYON PERRACHE At 2km / 1 miles

  • By train

    PERRACHE At 2km / 1 miles

GPS :45.754188, 4.834351

Companies

  • INTERPOL 5.0 km / 3.13 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 12 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 164 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • 40 connecting rooms
    • 164 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
    • French
    • Spanish
    • Japanese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel Additional charge
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Sofitel private car park Additional charge
    • On site
    • 77 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • SoFIT Additional charge
    • On site
    • Hammam Currently unavailable
    • Massage
Boutiques/shopping
  • Hairdresser/barber
  • Clothing store

Your meetings and events

This easily accessible hotel is the perfect place to host events, with 12 modular rooms and all the technology you need (WIFI, overhead projectors). A tailor-made welcome for large and small-scale events.To personalize your event and ensure its success, our InspiredMeetings concierges are on hand every step of the way. A wide selection of modular room layouts is available, be it for professional meetings, cocktails or tasting sessions.Technology for hybrid meetings, interpreter services, gourmet breaks, customizable menus - we have everything you need to make your meeting or reception in Lyon a success.

Room descriptions and layouts

8 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Office

  • Podium

  • Lectern

  • WIFI access

  • High speed transmission line

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Book luxury Lyon accommodation at Sofitel Lyon Bellecour: 164 rooms feature satellite TV, high speed internet and the famed Sofitel MyBed®. Prestige suites have large living rooms, free minibars and river views. Superb central Lyon accommodation.

Our guest reviews for
Sofitel Lyon Bellecour

100% genuine reviews from our guests

Find out more

TripAdvisor Rating 4.0/5

2,538 reviews

Hotel in serious need of renovations

TripAdvisor rating 2.0/5

allangeoff 10/08/2021 TripAdvisor review

From the outside to the decoration of the rooms and public area, this hotel has not changed since the 1980s. And, ok its August but not possibility of having more than a tapas to eat? (Except for breakfast)

Dear Allangeoff, Thank you for taking time to tell us about your experience at the Sofitel Lyon Bellecour. We are really sorry that your experience did not meet your expectations. Our priority is always to provide a superior service experience for every customer; therefore your feedback is very important for us. Please rest assured that we will take appropriate measures to embellish our rooms and our catering. We really hope that you will give us the opportunity to better welcome you when our rooms will be renovated. Best regards,

disappointed

TripAdvisor rating 2.0/5

Seaside61469216993 29/01/2020 TripAdvisor review

The hotel is poorly maintaint ! I was booking junior suite and it was absolutly unacceptable bad smelling and everthing in the room was looking terrible old and out lived. I do not recomend this hotel for anyone. Staff was good !

We are very sorry, dear guest, that your experience with us did not meet you expectations since guests' satisfaction is our priority. A renovation project is under study and we hope that you will like the futur new decoration. In the meantime, we hope to welcome you back and to regain you trust. Best regards

Nice hotel, great location

TripAdvisor rating 4.0/5

EddyTLV Couples - 04/07/2019 TripAdvisor review

The Hotel is nicely situated. We had a junior suite facing the river. The staff were very friendly and the room service (we had breakfast in the room) were very friendly but lacked consistency. The toilet cabin in the suite is tiny and the bath room relatively small. THe room need a face lift no doubt; the wooden decor is scratched and the carpet should be replaced by a wooden floor.

Thank you dear guest for your great feedback regarding your recent stay with us. We are very pleased to read that you enjoyed the friendliness of our Ambassadors as well as the room service breakfast and the comfort of our rooms. We look forward to host you back soon again for another memorable stay. Best regards.

Lovely hotel but a bit tired

TripAdvisor rating 4.0/5

Judi & David G Couples - 24/06/2019 TripAdvisor review

Very friendly staff, great breakfast and lovely restaurant. The junior suite was clean and well equipped but in need of refreshing. Broken tiles, chipped furniture and dirty marks on the wall are not appropriate in a hotel of this standard.

Dear Guest, We thank you for your recent stay. We are pleased that you enjoyed our buffet breakfast as well as the professional service from our Ambassadors. Please, allow us to express our sincerest apologies regarding the rooms. Also, we are glad to let you know that a global refurbishment project is currently under study, we look forward to showing it to you soon. Best regards,

phil collins in concert

TripAdvisor rating 4.0/5

martincorbyn1971 Friends getaway - 10/06/2019 TripAdvisor review

old style on outside viewing, we had a junior suite and was pleased with the room. had river view, lovely to be able to open the windows at night and hear the bustle of the city . breakfast very lovely and good choice, bar upstairs for very lush, very busy but only cause phil collins family and band memebers were staying to, but nothing was to much for the staff even though they were busy. definatley return thank you

bad check in

TripAdvisor rating 3.0/5

GoPlaces42743640013 Couples - 08/05/2019 TripAdvisor review

in check the personal offer us athe worst room that they have after we entred there we must come back to the check in and with after our claims the guys could change the room but they changed our room with their worst expresion

Dear GoPlaces42743640013, Thank your for your feedback on your experience at the Sofitel Lyon Bellecour. We are sorry that you did not like your first room and that our Ambassadors appeared to have a bad expression. Please rest assured that this does not reflect our five star service and that we took the necessary measures to prevent a future occurence. Also, please accept our apologies. We are glad to read that you enjoyed your second room and hope to see you again soon. Best regards.

birthday visit to Lyon

TripAdvisor rating 5.0/5

T9345CVpaulg Couples - 25/03/2019 TripAdvisor review

Stayed at the Sofitel Hotel Bellecour for my wife's birthday celebrations.Excellent hotel ,delightful room with river side views . dined at the Michelin starred restaurant , which lived up its reputation with sunning views .

Thank you T9345CVpaulg for you recent stay at the Sofitel Lyon Bellecour. We are pleased that you have choosen our hotel for your wife's birthday and that you will keep good memories ! We hope have the pleasure to host you back in a near futur for another wonderful stay ! Best regards.

Wonderful stay

TripAdvisor rating 5.0/5

Resort294403 Couples - 19/03/2019 TripAdvisor review

A really great hotel with excellent facilities, we had a beautiful room on the third floor overlooking the river, everything you could want for a weekend away. Housekeeping was outstanding, our room was spotlessly clean in every way. Very welcoming from the minute we arrived till we departed. You must visit the bar on the top floor, the views in the evening are wonderful, and was the Espresso Martinis cocktails, a fabulous experience, well done Sofitel Bellacour team for a wonderful stay!

Thank you Resort294403 for your wonderful feedback. All the team thank you for your compliments and will be pleased to welcome you back for your next visit in Lyon. Warm regards.

One night in Lyon

TripAdvisor rating 4.0/5

aleric69 Couples - 06/03/2019 TripAdvisor review

Excellent hotel. The staff were very courteous and very helpful. The business form with computer and internet was was for free and was very private with it sown individual cubicle. The room had a great view of the scenic river. Breakfast was set nicely and was situated near the window to have a great vie of the city. Breakfast was good and the staff was eager to serve and please the customers .

appalling, do not stay here

TripAdvisor rating 1.0/5

bmadger Solo travel - 23/01/2019 TripAdvisor review

Place stinks of sewage, neither TV in my room worked, furniture and furnishings badly scuffed and need replacing. Saw a mouse in the Silk Brasserie. The place is disgusting. I left for the much better McGallery, also Sofitel round the corner

Dear bmadger We sincerely thank you for the time you spent giving us a feedback. We are taking your comments very seriously. We are reinforcing our attentions concerning these matters; we are working on a refurbishing plan for the hotel. The whole team is really sorry that your stay was not up to your expectations and hope you will give us a chance in the future to regain your trust.

Probably the best Hotel in Lyon

TripAdvisor rating 5.0/5

Gary S Couples - 10/10/2018 TripAdvisor review

We were very pleased with the Sofitel Lyon Bellecour. Our room had great views of the Rhone. It is centrally located. We were able to self park our car in the hotel parking garage. The room was luxurious and quiet. Climate control system worked well. TV had English programming. Bed spacious and comfortable. Staff were most courteous, friendly and helpful from the bell captain at the front entrance to the front desk agents, to the Concierge who gave us great sightseeing advice.. Check-in and check out were swift and trouble-free. The hotel restaurant was excellent. The hotel is within easy walking distance of the Paul Bocuse Culinary School Restaurant where we enjoyed an excellent and very reasonable dinner.

Dear Gary S, Thank you for sharing your experience at Sofitel Lyon Bellecour. We are glad you enjoyed your stay with us and all of our services. That is very encouraging ! :) We will communicate your lovely comments with our team, they will be really happy as they strive to provide a superior service for every customer. We would be delighted to welcome you again ! Sincerely

Lyon, a mix of old and modern lovely city

TripAdvisor rating 5.0/5

Teachervani Couples - 29/09/2018 TripAdvisor review

Lyon was a great surprise for me. We can have everything in the city, good restaurantes, stores tgood price and the best: there is no need of a car. It is a city to walk in. There is two rivers and for me the best part of the city is in the aisle between the rivers. staying at Sofitel hotel in a room with view to the river was the best. Loved the city. It seems to be a peaceful city. The cathedral is wonderful worths a visit.

Dear Teachervani, Thank you for sharing your review regarding your stay at Sofitel Lyon Bellecour. We are glad to read that you enjoyed our beautiful city ! Indeed, the view on the Rhône is beautiful :) We hope you will choose us for your next visit in Lyon, dear Teachervani. See you soon !

Very comfortable

TripAdvisor rating 5.0/5

Quilter30 Couples - 27/09/2018 TripAdvisor review

Excellent location with secure car parking. Room was very well appointed with probably the largest and most comfortable bed we have had in any hotel ever!The little cocktail bar on the 8th floor has a James Bond vibe, the service was very good and the view of the river stunning.Breakfast was pretty much as expected - again with the stunning view. A very nice stay.

Hello Quilter30, Thank you for your nice comments about your recent stay at Sofitel Lyon Bellecour. We are pleased that you have enjoyed your room, our bedding, the bar Le Melhor, the panoramic view and breakfast :) We will share your review with our teams, they will be really happy ! Your satisfaction is our best reward. We hope to see you soon, dear Quilter30 ! Sincerely

Comfortable hotel in a wonderful central location

TripAdvisor rating 5.0/5

Russell201760 Solo travel - 23/09/2018 TripAdvisor review

While its architecture may be out of step with the many of the surrounding buildings, the Sofitel Lyon Bellecour more that makes up for this minor defect by being in such a great location for exploring the beautiful city of Lyon. The staff were helpful and friendly and the rooms well appointed and clean. The breakfasts were both varied and ample, while a dinner in the Les Trois Domes Restaurant is a culinary experience well worth experiencing, especially as the sun sets over the city and the Rhone.

Hello Russell201760, Thank you for sharing your experience at Sofitel Lyon Bellecour. We are glad you have enjoyed your stay and all of our services. Thank you for your compliments about breakfast, rooms, location, les Trois Dômes and our Ambassadors ! We will be delighted to welcome you back soon :) Sincerely

great location , nice rooms

TripAdvisor rating 5.0/5

David O Couples - 03/08/2018 TripAdvisor review

right on the riverside and an easy walk to shopping areas and the old town. Very helpful reception and helpful and knowledgable concierge. Rooms are quiet and decor is clean and up to date. Great view from the breakfast restaurant

Dear dborch, We very much appreciate your comments regarding your stay at the Sofitel Lyon Bellecour. It was a pleasure to welcome you and we are delighted to learn that you had a pleasant stay with us. Also, we are happy to read that you enjoyed the professionalism of our Ambassadors and the comfort of your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvain, Guest Experience Coordinator.

Relaxing conforatble quiet stay with good food and service

TripAdvisor rating 4.0/5

curlew Couples - 01/08/2018 TripAdvisor review

Had a short break at the hotel, which as others say is not the most elegant from the outside and is undergoing some refurbishment. This did not detract from the stay too much, although the wifi and TV cable service did have some lapses in connection. The room was comfortable and quiet and the bed as in Sofitels very comfortable. The staff were friendly and efficient and made our stay welcome. The cocktail bar on the 8th floor whilst a little pricey offered good views and served excellent alcoholic and non alcoholic cocktails. We ate at Le Trois Domes which was an excellent night of food and wine. The only negative for the hotel is breakfast, I didn't feel that was up to Sofitel standard in both what was offered and the service. The staff were pleasant and friendly but service say for hot water for tea was very slow. All in all would stay again at the hotel when I visit Lyon.

Dear curlew, We would like to thank you for your review regarding your stay at the Sofitel Lyon Bellecour. We are sorry to read that you meet some trouble with our wifi and TV cable service. During your stay, we had on going work on the wifi network of the hotel, in order to improve your comfort. Also, we took time to exchange with the breakfast team in order to better anticipate peak periods. Please accept our sinceres apologies for those inconveniences. We are happy to read that you enjoyed the professionalism of our Ambassadors, and the quality of our rooms. We hope we will get the pleasure to welcome you soon. Sylvain, Guest Experience Coordinator

Staff is the hotel's asset

TripAdvisor rating 4.0/5

Memako Business - 30/06/2018 TripAdvisor review

The hotel is a little dated, but the staff is top notch. I was only there for one night. Had fish and chips in Silk - yum. Love the automated blinds, but I would consider adding a note to customers that they are automated and where the button is (google Sofitel and automated blinds - funny!). View for breakfast is lovely - breakfast buffet is good, a little bit of everything. But i really like the kind, professional staff.

Dear Memako, We would like to thank you for your feedback following your stay at Sofitel Lyon Bellecour. We are sorry to read that our place did not meet your expectations. We are currently working on a renovation project of our rooms, and we hope that you will appreciate this futur new design. Also, we took note of your advice regarding the automated blinds. Finally, this is a pleasure to read that you underline the professionalism of our Ambassadors, and that you enjoyed the Silk Brasserie's Fish and chips ! We hope we will get the pleasure to welcome you again soon. Sylvain, Guest Experience Coordinator

Could do better

TripAdvisor rating 3.0/5

Brenda F Couples - 08/06/2018 TripAdvisor review

We checked in online and stated that we would arrive before 3 pm. On arrival we were told our room was not ready and would not be ready until after 3pm We also orderd an international newspaper which we did not receive. We had requested a high floor room when booking. The room we were first given was on the 4th floor and desperately need refurbishment. We then changed our room but were given a refurbished room on the 3rd floor (not exactly high). We had booked dinner in Les Trois Domes which overlooks the city of Lyon. This was a great success. The staff were very pleasant and the food delightful. Would highly recommend, it is a lovely experience. The next morning we went for breakfast. What a fiasco! We stood queueing for ages until we got a table and then the majority of the dishes, bread, cheese etc. were empty. We had to request that they be replenished. This was done very slowly. The next mornings breakfast was a great improvement.

Dear Brenda F, We would like to thank you for your comments regarding your stay at the Sofitel Lyon Bellecour. We are sorry to read that your experience did not meet your expectations, and that you had troubles during your check-in. The online check-in enable to reduce the time spent at the desk during your arrival, but it is not a early check-in : which is a making available of your room sooner. Also, we are sorry for your first experience at the breakfast. We took note of your situation and warn the breakfast team in order to better anticipate our stocks. We are happy to read that you had a great time during your dinner at our restaurant Les Trois Dômes, and that you appreciated the professionalism of our staff. Thank you for sharing your experience again, and we hope we will have the opportunity to welcome you soon. Sincerely, Sylvain Guest Experience Coordinator

Superb

TripAdvisor rating 5.0/5

Jenny S Solo travel - 05/05/2018 TripAdvisor review

Staff excellent, room excellent, I loved the design of the room with a walk in wardrobe and excellent bathroom. The rooms spacious and well appointed. The location was within easy walking distance of the centre of the city and good restaurants were nearby. My room had a view of the river.

Comforts of a home away from home!

TripAdvisor rating 5.0/5

Luis V Solo travel - 03/05/2018 TripAdvisor review

Sofitel Bellecour felt like a home away from home. The room I was given had all the comforts I needed...a very comfortable bed and nice plush pillows. The room was very clean and spacious enough by European standards. The staff was very nice, welcoming and extremely corteous and helpful. Location-wise, the hotel was literally a 5- minute walk to Place Bellecour and the major city attractions and exquisite shops and restaurants.

Dear Luis V, We would like to thank you for your feedback following your stay at the Sofitel Lyon Bellecour. We are happy to read that you felt like home in our place. We also appreciate your nice words about our staff, and we will share it with them. We hope to welcome you again soon. Sylvain Guest Experience Coordinator

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