Sofitel Quiberon Thalassa sea & spa Hotel 5 stars

Many covid mesures need to be improved. In particular in the restaurant where we never got what we had ordered. Dinner at the restaurant was both pricey and underwhelming. Now, the good side: the view is splendid and the spa lovely. The area is quite nice. The personnel is very nice. A good experience overall.

Top

Rooms are pretty small. Staff - not all of them - are close to being rude and unprofessional. Diet dinners are so so.

Duo weekend We enjoyed the spa and the outdoors as Well as the comfort of the room

Needed a break and didn't want the hassle of traveling.

It started out very well, we arrived on Thursday 6 February for a week of Thalasso. On Saturday 8 February my friend and I had very different breakfasts in the morning, and the only thing we ate that was the same was a piece of soft cheese - it was either brie, or camembert or chevre. By noon, at the market, I got very sick and was lucky to find a public toilet. On returning to the hotel, my system was upset, I was very dizzy, and I threw up violently several times. I missed two days of Thalasso and could not eat for the rest of our stay. The concierge on duty that Saturday was the only person who seemed to understand that we were very ill, and he was helpful and concerned. A lady called me from the restaurant (I think) and denied that there was anything wrong with the cheese, that it must be a gastro, or the seafood we ate three days ago! She said she would call me back, she did not, no one did. We ordered bouillon from room service, and realized that we had paid a lot of money to get food poisoning at a 5 star hotel. Our holiday was ruined. On Monday the doctor of the hotel met us in the hallway and said it could not be food poisoning, it must be gastro. I told her that I worked at the World Health Organization and that I knew the difference between a gastro and an intoxication from food. She was not even there when we got sick, and did not even examine us when she came back to work on Monday. The Wednesday before leaving a lady called Collette finally came to see us - not very helpful - and advised us to eat at the dietetique restaurant and showed us some rooms in that other hotel. The head of the hotel did not even see us, or apologize or ask how we were. This was amazing that he does not care that his hotel could be closed by the health authorities, or that we could so easily start making noise on social media. I came back to Geneva on the 13th and still cannot eat. I will get a report from my doctor, and I am writing to Mr Sébastien Bazin in Paris and as many directors whose emails I can find. The people in the stores in Quiberon told us that Quiberon Sofitel is the only Thalasso hotel with no Michelin stars. Your Direction needs to learn how to deal with real complaints from clients. The lack of care was stunning. The Thalasso people were very good, and did not make me pay for the two days of therapy that I missed - I was given a credit. The hotel could have made a gesture and at least reimbursed the time that we were sick - but nothing was given - they really did not care.

Restaurant la Presqu'ile: too much light and not convenient music at dinner. Service and food quality = top

The Thalasso treatments were wonderful, as well as the room which faced the sea. We were disappointed with the food frankly in both restaurants. The hotel is 5 star, but the restaurants due not match that quality. We even had one day were we had food poisoning from a soft cheese. We were compensated somewhat for that experience, but we left being disappointed in the evening meals in particular. Breakfasts were very good.

Formidable !

good spa and gym

Very satisfied with the thalasso less with the hotel

The first days were good, but the last morning, there was the fire alarm going on at 6am. Even though I understand this was probably not expected, there was absolutely no help from the employees at this moment. As a consequence, kids were crying, we were waiting outside under the rain, without any information about what was going on!

Service was great and attentive. The major disappointment is the poor quality of dinners provided in the restaurant we experienced during our previous stay in September 2019. This is why we had to avoid half board this time.

Room, location, amenities and hotel facilities/service are great. However, having to wait 40mins to find out if a massage was available is not acceptable. To add to this, the assistant didn't even apologise, instead saying it is the way it is. Not what I would expect from a Sofitel... However, not to take anything from the hotel, it is a great place and I would definitely come back.

That was the second time we went here, and everything was great. The only drawback I can find, is that the room was too hot, and we didn't check and set the heater before sleep. The temperature should be at 20°C, that would be great. See you next time.