Sofitel Strasbourg Grande Ile Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 10,459 reviews

ALLSAFE approved hotel

Information message

Sofitel Strasbourg Grande Ile
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+ 26 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Chef Mathieu Klein's Alsatian-inspired restaurant

  • The terrace and the retro-chic of the Link Bar

  • Private car park with valet service and charging stations

  • Our hybrid seminar areas and your events in our vineyard

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 strasbourg
france

Fax: (+33)3/88154999

Check-in from 15h00

Check out up to 12h00

  • SOFITEL STRASBOURG GRANDE ILE:  A, B, C, D et F Homme de Fer

  • By plane

    FRANKFURT At 250km / 155.36 miles

  • By plane

    KARLSRUHE BADEN At 60km / 37.29 miles

  • By plane

    STRASBOURG ENTZHEIM At 19km / 11.81 miles

  • By train

    STRASBOURG At 1.5km / 0.93 miles

GPS:48.585184, 7.746356

Congress centre

  • PALAIS DES CONGRES 2.0 km / 1.25 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Terroir & Co

Gastronomes will appreciate the cuisine created by Chef Mathieu Klein at Terroir & Co. This elegant bistro highlights products from the Alsatian terroir and provides a nuanced take on local specialties.

Your meetings and events

The bustling city of Strasbourg is a key business center. So with its downtown location in the Alsatian capital, the renowned 5* Sofitel Strasbourg Grande Île has naturally become the key business hotel.The 11 conference and meeting rooms are well-lit with a sleek decor, and the largest can seat up to 180 people. Our superb 400 m2 garden patio is the perfect setting for organizing your events.Ingenious hybrid-meeting solutions are in place to let you meet both face-to-face and remotely with complete independence. Our expert coordinators are on hand to help you hold successful events.

Room descriptions and layouts

16 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Soundproof

  • Syndicated room

  • Videoconferencing

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • Syndicate rooms

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

With 4 types of rooms (classic, superior with/without balcony, luxury) and 5 types of luxury suite (Junior, Prestige, Luxury, Opera, Imperial), the hotel helps you relax, along with our superb MyBeds. WIFI, Balmain toiletries, TV with Chromecast for reading your content, mineral water and courtesy tray, some room amenities that make for a unique experience at the Sofitel Strasbourg Grande Île.

Our guest reviews for
Sofitel Strasbourg Grande Ile

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,459 reviews

TripAdvisor Rating 4.5/5

1,979 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

wel located

Customer review rating 4.0/5

Anonymous Business - 16/01/2022 Confirmed reviews ALL

great location but outdated and expensive overnight parking

Dear Guest, I want to thank you for taking the time to give us your impressions further your stay at the Sofitel Strasbourg Grande Ile. We do everything that is possible to make your sojourn in our hotel a pleasure of each moment, and it is with regrets that I discover that we did not meet your expectations. Regarding the parking rate, we are at the same price as the public parking around the hotel. Nonetheless, I was happy to read that you appreciated our ideal location, a stone’s throw from Strasbourg historical city center. I hope that we will have the occasion to greet you back soon. Kind regards, Laetitia Arnold Head of Communication & Guest Experience

Excellent location and great staff

Customer review rating 4.5/5

Bram S. Families - 11/01/2022 Confirmed reviews ALL

Overnight stay on the way back from skiing holiday. Perfect location, plenty of parking availability (incl valet service), spacious rooms - though little bit outdated - and great breakfast buffet

Dear Guest, I would like to thank you for taking the time to share your feedbacks about your stay the Sofitel Strasbourg Grande Ile. We do our best so that every minute spent with us is a delight, and I am glad to read that you appreciated the attentive service and the professionalism specially of Tarek. Your satisfaction is our most beautiful reward! However, I am sensible to the lower you gave us for your room. Be assured that I already informed our Direction. Your feedback is important and allows us to improve even more our quality of service. I hope to welcome you back on your next journey to the European capital. Kindest regards, Laetitia Arnol Head of Communication & Guest Experience

Incredibly old furniture - sofa bed so uncomfortable- bad cleaning service

Customer review rating 1.5/5

Europehotels Families - 09/01/2022 Confirmed reviews ALL

We were absolutely not satisfied. the hotel is by no means a 5 star. The room was so old, furniture damaged, after sleeping on the sofa bad I had so much pain that I had to take medication. Room cleaning service on 2nd forgot to clean the room. Breakfast buffet deserves 2 stars not 5. Will certainly not come back not to any other Sofitel.

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Survey and to tell us about your experience. In Sofitel Hotels & Resort, we do our best so that every minute spent with us is a pleasure, which is why I am sorry to read that we did not fully meet your expectations. I am attentive to your comment on your room. We are very proud of the history of our hotel, built in 1964 and as the first Sofitel in the world. After all those years, we therefore acknowledge that some refreshing have always to be done, in order to guarantee our guests the best quality of service. Be certain that your feedback was forwarded to our General Manager, in order to support our next renovation project, which we expect to start soon. Moreover, I'm very sorry about your breakfast expression. We have all the time good feedbacks about our morning offer. Do not hesitate to give us more details. Your feedback is essential in the continuous improvement of our services. I invite you to contact me directly, during for a future stay in Strasbourg so that I can personally ensure the follow-up of your stay and your full satisfaction. I thank you again for your return. Best regards, Laetitia Arnold Head of Communication & Guest Experience
Customer review rating 3.0/5

Liudmyla Couples - 29/12/2021 Confirmed reviews ALL

The hotel is located in a very good place, in a city center. It’s very comfortable to walk and shop. Inside the hotel good atmosphere, but not the luxury one. Especially in a room. We changed the room. The first one was in awful condition, renovation is old, furniture scratched. The second one was little bit better, but almost the same. We were very disappointed and next time we will not choose that hotel in Strasbourg. But anyway we still love Sofitel in other countries and places, where we have been. Before that time we always feel the luxury level of the Sofitel hotels around the world, what we cannot say about Sofitel Strasbourg.

A Perfect Experience !

TripAdvisor rating 5.0/5

WindsandTides 29/12/2021 TripAdvisor review

Excellent on every count ! We definitely plan to come back as soon as possible ! The utmost kindness and responsiveness of staff made our stay a most enjoyable moment. The location is aso optimal when it comes to visiting the most beautiful sites in the city.

Dear guest, Thank you for choosing to stay with us and for letting us know about your feedback. I am pleased to read that you enjoyed our service as well as the location and that you much appreciated our beautiful city of Strasbourg. We hope to have the pleasure to welcome you back soon and wish you all the best for 2022 ! Kind regards, Laetitia Arnold Head of Communication & Guest Experience

Not even close to “5 star”

Customer review rating 2.0/5

Nb Couples - 27/12/2021 Confirmed reviews ALL

Here’s the thing: if you market yourself as a “5-star hotel,” as Sofitel Strasbourg does, you can’t have the same beat up, broken furniture as a 2-star hotel. You can’t have broken light fixtures with water stains all over them and the surrounding ceiling. You can’t have dented, beat up doors. You can’t have stained old carpet. And you can’t put elite Diamond status holders in rooms 150m walk from the only elevator, directly over the loading dock and dumpsters where trucks show up and bang things around early every morning. This is a HUGE disappointment. If Sofitel Strasbourg told people it was a 3-star hotel, and priced itself accordingly, it would be fine. The location is good, the staff is great, the beds are good, and the rooms are ok (but still worse than any Hampton Inn or similar midlevel budget hotel I’ve stayed in). But this place claims to be 5-star on its website, and 4-star elsewhere. It’s not even close. We will be back to Strasbourg. We will not stay here again, and I’d advise you to spend your money elsewhere, too. Again, this was such a disappointment.

Dear Guest, I want to thank you for having taken the time to share with us your feedbacks about your recent stay at Sofitel Strasbourg Grande Ile. This will help us to constantly improve the quality of our service. I am chagrined to discover that your stay in our hotel was not satisfactory, due to the room you occupied. Our hotel was built in 1964 and is the first Sofitel in the world. We therefore acknowledge that some changes have always to be done, in order to guarantee our guests the best comfort. The rooms’ size and the equipment’s renewal are some of our top priorities and we expect to be able to make such changes soon. Be assured that I forwarded your comment to our General Manager, in order to support our next renovation program. I hope to welcome you, back in the nearest future with the aim to make you live the true Sofitel experience. Best regards, Laetitia Arnold Head of Communication & Guest Experience

The hotel has a great location and a very helpful staff.

Customer review rating 4.5/5

G. S. Solo - 25/12/2021 Confirmed reviews ALL

I addition to the overall very good experience, I wish to note in particular the outstanding concierge service (the Chief Concierge on duty during my stay was , I believe Glaser Mathieu). The restaurant and other recommendations were all very helpful, as well as assistance in a day trip to Colmer.

well located

Customer review rating 4.0/5

Pen Business - 22/12/2021 Confirmed reviews ALL

it was short but good

Great location and friendly staff

Customer review rating 4.5/5

W. F. Families - 21/12/2021 Confirmed reviews ALL

Great location specially during Christmas time as it is very close to all festivities but in quiet area itself. Staff is helpful and responsive

Xmas market in Strasbourg

Customer review rating 4.5/5

Giovanni Families - 21/12/2021 Confirmed reviews ALL

Great experience, only issue was that we couldn't taste the restaurant because fully booked... We will try next time

Customer review rating 5.0/5

Anonymous Couples - 19/12/2021 Confirmed reviews ALL

Nice clean comfortable room in an ideal location.

Friendly checkin

Customer review rating 4.5/5

Anonymous Couples - 19/12/2021 Confirmed reviews ALL

Stay was very nice just one night comfortable good breakfast

Excellent.

Customer review rating 5.0/5

Katherine R. Families - 19/12/2021 Confirmed reviews ALL

All the staff very nice and friendly, everything super clean. Love this place , I have been here many time love it.

Disappointing Sofitel hotel

Customer review rating 2.0/5

Fahed A. Couples - 17/12/2021 Confirmed reviews ALL

The hotel location was good, but other than that we were really disappointed with the hotel's services and much lower quality than any other Sofitel hotel we stayed in before(Paris, Brussels, Budapest). first of all, the room is over priced, we paid for a luxury room and there was nothing luxury about it, just a simple room without anything special, even the coffee capsules were not nespresso. the breakfast was majorly over crowded, the food choices were limited, there was no hot dishes, there was no egg station like we are used to have in 5* hotels, only premade scrambled eggs. the hotel did not ask for the covid vaccination proof not in check in and not in the breakfast, the seats in the breakfast area were very close to each other, did not feel safe to stay here! Do not expect too much English, we spoke with the host in the breakfast room in English and she kept speaking with us in French like we had to understand her. overall, bad experience, would not recommend, very poor cost to value!

worst experience in a sofitel

Customer review rating 2.0/5

Dilson C. Families - 15/12/2021 Confirmed reviews ALL

227 / 5.000 Resultados de tradução when we arrived our room was not ready yet, we received a room upgrade, but it was only 01 day, we had to change rooms in the middle of the stay, what a horrible experience, my wife, my daughters and I were there.

Customer review rating 3.5/5

Anonymous Couples - 15/12/2021 Confirmed reviews ALL

Room very small

Clean, comfy room

Customer review rating 4.0/5

Anonymous Solo - 15/12/2021 Confirmed reviews ALL

Conveniently located, clean space, with a quiet room. Staff was unobtrusive, and cleaning was quick and very good quality. Bar was lovely. A few room quirks. However, the view was not "overlooking the sumptuous garden", it was just a rooftop

Reserved Wrong Weekend, Still Stayed

TripAdvisor rating 5.0/5

Connector00543059705 14/10/2021 TripAdvisor review

I reserved the wrong weekend, showed up expecting my reservation to be on file. Hotel staff moved my reservation to this weekend and approved the credit card cancellation. Top service. The stay was great with top notch valet, restaurant, bar, front desk, and reception service.

Dear Guest, It is with a great pleasure that I am discovering your excellent feedback and notations about your recent experience at the Sofitel Strasbourg Grande Ile. I am delighted to read that you appreciated our service during your reservation and your stay. I will not fail to share your review with our teams, who are everyday committed to meet your expectations, and your satisfaction is the greatest reward they can receive from their work. We hope to see you soon again in the Alsatian capital! Laetitia Arnold Directrice Communication & Expérience Client

Great Sofitel as always.

TripAdvisor rating 5.0/5

Cmaziol 29/09/2021 TripAdvisor review

Great staff, especially at the front office. Great rooms, amazing comfortable beds. Breakfast was very good, delicious bread and croissants, the other pastries could be better quality. Staff at the bar not to the level.

Dear Guest, Thank you for choosing to stay with us, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time with us and hope that we will have the pleasure to welcome you again soon. However, I duly noted your comment regarding the bar staff and I have immediately forwarded it to our Food & Beverage Director. We hope to have the pleasure to welcome you back, Kind regards, Laetitia Arnold Head of Communication & Guest Experience

French Luxury in a beautiful city

TripAdvisor rating 5.0/5

291edwards Couples - 24/07/2021 TripAdvisor review

I enjoyed the Sofitel in the middle of the Unique big Island. The staff is super friendly and go out of there way to make you stay a memorable one! The rooms are elegant and clean and we loved the ambiance of the terrace restaurant in the middle of the city… enjoyed everything about our stay

Dear Guest, I am very pleased to read such a positive feedback and particularly to know that you appreciated the courtesy and the service of our staff, as well as the comfort and cleaneliness of your room. I also noticed that you enjoyed our terrace restaurant in the heart of the city. I hope you could also benefit from our location in the heart of the Alsatian capital city to discover our beautiful city’s most known buildings and places. And I want to thank you for sharing your impressions about our staff on TripAdvisor and I very much look forward to welcome you back at the Sofitel Strasbourg Grande Ile in the nearest future. Yours sincerely, Laetitia Arnold Head of Communication & Guest Experience

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