Information message

Mercure La Rochelle Vieux-Port Sud Hotel 4 stars

Customer review rating 4.2/5 7,509 reviews

ALLSAFE approved hotel

Mercure La Rochelle Vieux-Port Sud Hotel
See on a map
+ 12 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Panoramic views of the old port and towers of La Rochelle

  • 1000 m² dedicated to your seminars and cocktail events

  • Private, free car park

  • Located a stone's throw from La Rochelle train station and the aquarium

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request (nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental (nearby)
Business services
  • 20 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000 la rochelle
france

Tel: +33546506150

Check-in from 15h00

Check out up to 12h00

  • FROM AIRPORT :  ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE :  ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • By plane

    BORDEAUX MERIGNAC At 150km / 93 miles

  • By plane

    LA ROCHELLE LALEU At 5km / 3 miles

  • By car

    LA ROCHELLE 33 At 35km / 21 miles

  • By train

    LA ROCHELLE VILLE At 0km / 0 miles

GPS :46.153824, -1.149509

Companies

  • ALSTOM 2.0 km / 1.0 mi
  • ANGIBAUD DEROME 3.0 km / 1.0 mi
  • BOLLORE 6.0 km / 3.0 mi
  • BRUNSWICK 2.0 km / 1.0 mi
  • CARL ZEISS 4.0 km / 2.0 mi
  • EQIOM 7.0 km / 4.0 mi
  • LEA NATURE 4.0 km / 2.0 mi
  • PORT DE COMMECE 6.0 km / 3.0 mi
  • RHINOS GROUPE 4.0 km / 2.0 mi
  • STELIA 32.0 km / 19.0 mi
  • UNIVERSITE LR 0.0 km / 0.0 mi

Your meetings and events

We have 10,762 sq. ft. (1000 m²) of meeting space, accommodating up to 300 people and split across 6 large rooms, 5 offices and a large hall measuring 1722 sq. ft. (160 m² ).All of our meeting rooms benefit from natural daylight and are fully equipped, including free WIFI access.Make the most of our expert assistance, advice and event-organizing services to make sure everything goes to plan for your stay in our beautiful town of La Rochelle.

Room descriptions and layouts

20 

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

Our restaurants and bars

L'OCEANIDE

Panoramic restaurant with views over the harbor and historic towers of La Rochelle. Traditional cuisine, à la carte and set menus.

Non contractual photo

LE BAR

Non contractual photo

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,509 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,383 reviews

Ok

Customer review rating 2.5/5

Michael W. Friends - 31/07/2021 Confirmed reviews ALL

Nice place, nice room. Breakfast was very poor! Worst scrambled egg ever seen it was awful, I asked for a boiled egg or a poach egg instead but was told not possible. Then when we checked out I asked the lady at reception to call us a taxi she said yes but we are standing for 30 mins I went back in and she was like sorry I never got one just shrugged her shoulders! Just really bad service. Love La Rochelle but not your hotel

Dissatisfied

Customer review rating 2.0/5

Lydia B. Families - 26/07/2021 Confirmed reviews ALL

There was a wedding party going on untill 3 o'clock in the morning. Then the Breakfast not all the Covit rules were done by the other clients , I think a self service is not done. Then we had to take off one day earlier then we reserved because we had family in Belgium in Pepinster (the water affected area in Belgium) Mercure nevertheless just make the full account for 3 nights . Disappointing as your collegues Novotel did annulate without any account allthough they have also the right to take it in account.

Top locatie, top hotel

Customer review rating 5.0/5

Petrus S. Couples - 26/07/2021 Confirmed reviews ALL

Alles was perfect

Fabulous stay at reasonable rate!

Customer review rating 5.0/5

Brad Couples - 24/07/2021 Confirmed reviews ALL

Very modern and stylish hotel very close walk to Palace of Versailles. Good free buffet breakfast. Call ahead to book parking if needed as hotel spaces limited…very reasonable daily rate too.

Dear Bradley L., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, Sincerely, Natacha JOUGLAR Chef de Réception

Good location, poor rooms

Customer review rating 3.5/5

Derek Couples - 17/07/2021 Confirmed reviews ALL

The hotel is extremely well located, the staff were helpful and efficient. however the hotel itself cannot be rated at 4 stars.., more likely 2. The carpets in the corridors are soiled and worn. The room itself is small with a bathroom so small they use wardrobe doors. It’s yet another disappointing Mercure hotel that I have stayed in. I would suggest finding another in the town

Dear DEREK I., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception
Customer review rating 2.0/5

Anonymous Couples - 10/07/2021 Confirmed reviews ALL

All was excellent, except that I wanted a car park - it was full upon arrival. I had chosen the hotel for its location and car park so I was a bit disappointed.

Dear THEO S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Excellent location, warm welcome, comfortable room

Customer review rating 4.5/5

Elizabeth C. Couples - 08/07/2021 Confirmed reviews ALL

Stayed for two nights. Appreciated private parking. Easy walking distance of all the attractions and restaurants around the Vieux Port. Pleasant room overlooking the port. Bathroom appeared to be newly decorated but fittings a little tired. Patches of chrome missing on sink taps. Shower head would only stay in one place. Hairdryer very dated. Staff all very professional and pleasant especially on Reception.

Dear ELIZABETH C., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Not worth 4 stars

Customer review rating 1.5/5

Sheila R. Couples - 05/07/2021 Confirmed reviews ALL

Shabby, cramped room. Smelly bathroom. Filthy carpets throughout.

Dear SHEILA R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Let you now that next year the hotel will be completely renovated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwenaëlle Assistant front office manager

Exceptional staff

Customer review rating 4.5/5

Jacqueline V. C. Couples - 04/07/2021 Confirmed reviews ALL

Friendly welcome and attentive staff. We especially appreciated the help provided by Ms Morgane at the reception desk when we were not able to unlock our brand new suitcase. She made every effort to find someone outside who could do so. The service at the restaurant was excellent in providing us with creative and wonderful meals. We would strongly recommend this hotel. Thank you for a very pleasant stay.

Dear Mrs JACQUELINE VAN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Réception Team

Very convenient, modern, pleasant staff

Customer review rating 3.5/5

John W. S. Solo - 29/06/2021 Confirmed reviews ALL

I am slightly handicapped by arthritis and in some respects the Hotel was ideal for me: pleasant Staff, location/view etc. and the vehicle-parking was very convenient. I would reiterate the views of other guests, in that the rooms are small, which wasn't an issue for me, but the low shelf above the bed-head was restrictive. However, if I should return, I would ask for a room with a walk-in shower. In my present condition, I would have felt guilty in asking for a room suitable for a wheel-chair user or someone more disabled than myself (at the moment!). The bath/shower arrangement is unsuitable for me, as climbing over into the bath is risky and painful! Overall, I would wish to use the Mercure for a future visit and I appreciate this opportunity to comment.

Dear M. S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Réception Team

Well located but room very small

Customer review rating 2.5/5

Brad W. Couples - 21/06/2021 Confirmed reviews ALL

After 3 delays due to COVID we finally made it. Paid for a superior room but was very small. Refurbishment of adjacent rooms meant noisy during day and WiFi not available in the room

Dear BRADLEY W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Well located

Customer review rating 4.5/5

Intoor Business - 05/06/2021 Confirmed reviews ALL

The principal advantage of this hotel its location (near to railway Station, town center, bus stops, public parking and car renters). In addition very nice view to old Port from room if you are lucky enough to get one room in this viwe... During my first visit I had some difficulties.. But it is better this time...

Dear Gopia E., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's true, it's a difficult period, we try to do our best even with this restriction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaëlle Assistant front office manager

Well located but it could be better.

Customer review rating 2.5/5

Isabela Couples - 23/05/2021 Confirmed reviews ALL

It was Ok, but it could be better for a Mercure hotel.

Dear Mrs Monnerat Mendez, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gwenaëlle Assistant front office manager

Mercure La Rochelle

TripAdvisor rating 4.0/5

486Len 14/09/2020 TripAdvisor review

Have stayed before. Well situated near to the town, about 5 minutes walk away. Plenty of free parking on site. We had a privilege room, a bit smaller than some Mercures but fine. Staff very good. Breakfast, despite the covid problems, was very good, extremely well organised and the full fare was available. Look forward to our next stay.

Dear 486Len, Thank you for choosing Mercure La Rochelle Vieux Port Sud as your accommodation. It is always encouraging for us to learn that our valuable guests are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager

a lovely place to stay BUT

TripAdvisor rating 3.0/5

ganucheau 13/09/2020 TripAdvisor review

We booked this hotel a week before our stay and booked it because it had private parking. We asked for a parking space when we booked.The day before our arrival we were informed that parking was not available as the Tour de France was passing through and that was to be given priority. We did find parking in a public car park - and had to pay 15 euro for it- but were disappointed we were not told when we booked The service from Accor is usually much better than that, especially as we are Gold Loyalty card holders.

Dear ganucheau, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager Sincerely,

Good choice in La Rochelle

TripAdvisor rating 4.0/5

Sharky010 Couples - 14/01/2020 TripAdvisor review

This hotel is well positioned close to the railway station, the old port and the new marina areas. It has good facilites and a a restaurant overlooking the harbour offering good food at reasonable prices.

disappointing

TripAdvisor rating 2.0/5

louisee172 Couples - 25/11/2019 TripAdvisor review

bathroom dangarous should have a bath mat as nearly slipped over in shower,bar area very small for size of hotel, should have some form of bar meals,snacks avalaible as you dont always want a full meal.

Dear Louise, Thank you for choosing our hotel for your recent stay in La Rochelle and taking time to write a review on TripAdvisor. About the size of the bar and the bathroom, we regret that the standard of our hotel did not match with what you were expected. We'll share your comments with relevants people in order to improve the quality of our product. Sincerely, Guillaume DUBOS Assistant front office manager

Another excellent overnight

TripAdvisor rating 5.0/5

Stephen P Couples - 04/11/2019 TripAdvisor review

Warm welcome as always. Excellent privilege room and welcome drink. Breakfast very good and the room is bright and airy with excellent views outside. I particluarly enjoyed the Halloween surprises. I will return.

Dear Stephen, Thank you for choosing the Mercure La Rochelle Vieux-Port for your stay and taking time to share your experience with us. What a delighted to read your comment and notice that you totally enjoy your stay in our hotel and that we met all your expecations with the location, the cleanliness and our services.Thank you for your kind words! It will be a real pleasure to welcome you back, we hope to be live up to your last experience. Sincerely, Guillaume DUBOS Assistant front office manager

A small room

TripAdvisor rating 5.0/5

agw1944 Couples - 31/10/2019 TripAdvisor review

We had booked a Privilege room but this turned out to be no larger or better equipped than a standard room ... no suites for upgrades exist in this hotel. It was comfortable enough but rather small. There were two problems ... the tilt/turn window was jammed shut and the bath/shower tap was very difficult to operate. The interior designer of the rooms in this hotel had excelled her/himself by incorporating a very awkward shelf above the bedhead, which is extremely uncomfortable for tall people, such as myself ... why do hotel designers do this sort of thing?! Also, the provision of small paper cups for tea or coffee is really not acceptable.

Dear guest, Thank you for taking time to share with us a review of your experience. I'm sorry that our product did not meet your expectations. I shared your comment to prevent this kind of inconvenience in futur. I do hope that we will have a future opportunity to welcome you back to La Rochelle in the future. Sincerely, Guillaume DUBOS Assistant front office manager

Nice, convenient and comfy

TripAdvisor rating 4.0/5

LauraBassford Couples - 12/09/2019 TripAdvisor review

Very comfy room all conveniences catered for, only criticism is the room was a little small and didn’t like the plastic and paper cups. Would stay here again - very good that the parking was free too!

Dear Laura, Thank you for taking the to share your opinion following your stay in our hotel Mercure La Rochelle Vieux-Port Sud We are delightful to read that you had a good stay, and that you could enjoy the comfort of the room as well as the free parking. We hope to welcome you once again in La Rochelle. Best Regards, Natacha JOUGLAR Front office manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby