Hotel - Mercure La Rochelle Vieux-Port Sud Hotel
Mercure Hotel Mercure Hotel

Mercure La Rochelle Vieux-Port Sud Hotel

4.0/5 1,261 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Babysitting on request  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-00:00
    • Opening hours : Week-end 12:00-14:00/19:00-00:00

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALSTOM2 km / 1 mi BOLLORE6 km / 3 mi CARL ZEISS4 km / 2 mi LEA NATURE4 km / 2 mi RHINOS GROUPE4 km / 2 mi UNIVERSITE LR0 km / 0 mi
ANGIBAUD DEROME3 km / 1 mi BRUNSWICK2 km / 1 mi EQIOM7 km / 4 mi PORT DE COMMECE6 km / 3 mi STELIA32 km / 19 mi

Congress centre

ESPACE ENCAN0 km / 0 mi

Exhibition centre

PARC DES EXPOSITIONS2 km / 1 mi PARC EXPO2 km / 1 mi

Your meetings and events

We have 10,762 sq. ft. (1000 m²) of meeting space, accommodating up to 300 people and split across 6 large rooms, 5 offices and a large hall measuring 1722 sq. ft. (160 m² ).All of our meeting rooms benefit from natural daylight and are fully equipped, including free WIFI access.Make the most of our expert assistance, advice and event-organizing services to make sure everything goes to plan for your stay in our beautiful town of La Rochelle.

Mercure La Rochelle Vieux-Port Sud Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AUNIS 11 m2 2 m 0 0 4 0 0
GATINE 17 m2 2 m 0 0 8 0 0
SAINTONGE 17 m2 2 m 0 0 8 0 0
ILE D'AIX 66 m2 3 m 40 18 12 24 50
BROUAGE 75 m2 3 m 60 20 20 30 50
TALMONT 75 m2 3 m 60 20 20 30 50
BROUAGE + TALMONT 150 m2 3 m 84 30 16 48 80
FORT BOYARD 150 m2 3 m 84 30 16 48 80
ILE D'OLÉRON 184 m2 3 m 165 40 165 100 140
ILE DE RÉ 184 m2 3 m 165 40 165 100 120
FORT BOYARD + TALMONT 225 m2 3 m 126 38 24 84 100
FORT BOYARD + TALMONT + BROUAGE 300 m2 3 m 160 50 32 110 200
ILE D'OLÉRON + ILE DE RÉ 368 m2 3 m 300 50 300 180 300
OLERON + AIX + BOYARD 400 m2 3 m 270 0 270 0 240
OLERON+AIX+BOYARD+TALMONT 400 m2 3 m 320 0 320 240 240
ILE D'AIX + OLÉRON + RÉ 434 m2 3 m 310 0 310 0 310
OLERON+AIX+BOYARD+TALMONT+BROUAG 550 m2 3 m 440 0 440 0 350
RE+OLERON+AIX+BOYARD+HALL 744 m2 3 m 0 0 500 0 460
RE+OLERON+AIX+BOYARD+TALMONT+HAL 819 m2 3 m 600 0 600 400 600
ESPACE CONGRES PRIVATISE 894 m2 3 m 0 0 0 0 700
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

We offer different types of rooms to suit different tastes. However, all of our rooms are decorated in the style of a ship cabin regardless of whether you choose a double or twin room.

  • 123 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 3 family rooms
  • 3 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Direct dial telephone
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 5,661 reviews

Our guest reviews for
Mercure La Rochelle Vieux-Port Sud Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,261 reviews
Couples - 14/01/2020 TripAdvisor review
« Good choice in La Rochelle »

This hotel is well positioned close to the railway station, the old port and the new marina areas. It has good facilites and a a restaurant overlooking the harbour offering good food at reasonable prices.

Raychapman Couples - 12/01/2020 Confirmed reviews ALL
« Central »

Great

Our hotel has responded to the review
Our hotel has responded to the review

DearMr C., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Janv Couples - 02/01/2020 Confirmed reviews ALL
« Great position overlooking the harbour. Friendly staff. »

This was our third stay at the hotel during Christmas week. La Rochelle is beautiful, with lots of things to see and do. The hotel is next to the aquarium with excellent views over the old harbour. Easy walk to the harbour, old town, market and beach. Staff are very welcoming and rooms are clean and well equipped, including tea making facilities and a small fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Paul Business - 19/12/2019 Confirmed reviews ALL
« excellent stay »

hotel provided service exactly as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant front office manager

Joe Friends - 17/12/2019 Confirmed reviews ALL

Nice hotel with friendly staff. However, in room coffee making facilities let the side down. In room cups were made of cardboard. Also, restock of coffee was not overly reliable and milk was a strange concentrated variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guilaume DUBOS Assistant Front office manager

Iain B. Couples - 06/12/2019 Confirmed reviews ALL
« Lovely Stay »

Lovely stay, staff very friendly, pleasant and helpful. Room was modern, comfortable and well equipped, parking was especially useful for our visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Timothy E. Couples - 06/12/2019 Confirmed reviews ALL
« Satisfactory,one or two areas could be better with a Hotel in that price bracket »

Service was good.Room very small,one chair for two people so someone has to sit on the bed. Did not bother with morning tea in the room as I cannot take hot drinks out of paper cups,again when you pay for a decent hotel this is not expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TIMOTHY E., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Frances Couples - 03/12/2019 Confirmed reviews ALL
« A refaire. »

Very enjoyable, although the room was quite small, and the bathroom more like a cupboard, with no separate toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Natacha JOUGLAR Chef de Réception

Brian T. Families - 03/12/2019 Confirmed reviews ALL
« Rainy visit to La Rochelle »

We arrived earlier than originally anticipated. The rooms were ready and the check-in process was expedient. We we’re warmly welcomed, despite the very dull weather. The adjoining rooms were clean and well presented. It is only a short walk to the shopping centre, but the weather made it a little uncomfortable. By the time we arrived back at the hotel we were soaked. Hot showers, with excellent shampoo/conditioner were the order of the day. The hotel’s hair driers were very effective in helping to dry our cloths. Dinner at the restaurant was well prepared with generous servings and reasonable wines. Adjourning to the rooms was pleasant. The TV functions allowed us to watch a film in English language. A comfortable bed, warm a cosy followed by a hearty breakfast the following morning prepared us well for our visit to the La Rochelle Aquarium, suitably located next to the hotel. Despite the weather, the family enjoyed our visit to La Rochelle, mainly thanks to the warm hospitable welcome at Hotel Mercury. We will be back....

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN T., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natacha JOUGLAR Chef de Réception

Anonymous Couples - 02/12/2019 Confirmed reviews ALL
« Rugby weekend »

We were pleased with the hotel location for access to the town and Vieux Port however there was a car rally on the area opposite the hotel - and our room. On the Saturday this was noisy and commentary started at around 7.30 am and more commentary and prizegiving at midnight going on until after 2 am. We were not warned about this before or during check-in. Friends staying at the same hotel who booked via your site were contacted beforehand and given the option to cancel for a full refund. On check out we remarked on the noisy car rally event and a brief apology was made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAUREEN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natacha JOUGLAR Chef de Réception

Couples - 25/11/2019 TripAdvisor review
« disappointing »

bathroom dangarous should have a bath mat as nearly slipped over in shower,bar area very small for size of hotel, should have some form of bar meals,snacks avalaible as you dont always want a full meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, Thank you for choosing our hotel for your recent stay in La Rochelle and taking time to write a review on TripAdvisor. About the size of the bar and the bathroom, we regret that the standard of our hotel did not match with what you were expected. We'll share your comments with relevants people in order to improve the quality of our product. Sincerely, Guillaume DUBOS Assistant front office manager

Geoffrey T. Couples - 23/11/2019 Confirmed reviews ALL
« Comfortable hotel, good location »

Excellent stay. comfortable and convenient. Exceptionally helpful reception staff

Clare Friends - 20/11/2019 Confirmed reviews ALL
« Clean, welcoming and relaxing. »

Fantastic location and excellent hotel providing us with all we wished for. Will visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the hotel Mercure La Rochelle Vieux-Port Sud. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Anonymous Couples - 20/11/2019 Confirmed reviews ALL

A very small room for the price. Nowhere comfortable to sit. Paper cups for hot drinks is a no no. As are plastic cups for drinking water. These should be china and glass.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVIES A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will share it with our direction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Allan V. Families - 18/11/2019 Confirmed reviews ALL
« Perfect location with parking but room on small side. »

Very smooth reception and welcome with very convenient parking on arrival. Breakfast very good. Bar service in evening a bit slow. Hotel just let down by size of the twin double room I booked, especially when with son in law on rugby trip! Check out was fine and reception very readily adjusted the bill to redeem my points

Joy S. Couples - 14/11/2019 Confirmed reviews ALL
« ideal hotel for good quality stopover experience »

polite, helpful staff, comfy bed, good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume DUBOS Assistant front office manager

Philippe Couples - 04/11/2019 Confirmed reviews ALL
« Very good overall, but breakfast could be better »

Room was spacious, clean, quiet, well insulated (no noise). Very good bedding. The breakfast could have been better: scrambled eggs, sausages and bacon were fine, but the viennoiseries were of a very average quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Stephen P Couples - 04/11/2019 TripAdvisor review
« Another excellent overnight »

Warm welcome as always. Excellent privilege room and welcome drink. Breakfast very good and the room is bright and airy with excellent views outside. I particluarly enjoyed the Halloween surprises. I will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for choosing the Mercure La Rochelle Vieux-Port for your stay and taking time to share your experience with us. What a delighted to read your comment and notice that you totally enjoy your stay in our hotel and that we met all your expecations with the location, the cleanliness and our services.Thank you for your kind words! It will be a real pleasure to welcome you back, we hope to be live up to your last experience. Sincerely, Guillaume DUBOS Assistant front office manager

Great L. -. P. Q. H. Couples - 03/11/2019 Confirmed reviews ALL
« Great location awful h. »

Awful will not stay again! Receptionist miserable (it was Halloween but I don’t think it was and act) premier room tiny and noisy, the laundry was on the 4th floor so we could hear the machines all night. The control for the temperature in the room didn’t work, so we had to open the window and it was like being on Oxford Street!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thomson, Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards at Mercure. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Guillaume DUBOS Assistant Chef de Réception

Couples - 31/10/2019 TripAdvisor review
« A small room »

We had booked a Privilege room but this turned out to be no larger or better equipped than a standard room ... no suites for upgrades exist in this hotel. It was comfortable enough but rather small. There were two problems ... the tilt/turn window was jammed shut and the bath/shower tap was very difficult to operate. The interior designer of the rooms in this hotel had excelled her/himself by incorporating a very awkward shelf above the bedhead, which is extremely uncomfortable for tall people, such as myself ... why do hotel designers do this sort of thing?! Also, the provision of small paper cups for tea or coffee is really not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking time to share with us a review of your experience. I'm sorry that our product did not meet your expectations. I shared your comment to prevent this kind of inconvenience in futur. I do hope that we will have a future opportunity to welcome you back to La Rochelle in the future. Sincerely, Guillaume DUBOS Assistant front office manager

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