Novotel Lombok Resort & Villas Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 3,123 reviews

ALLSAFE approved hotel

Information message

Novotel Lombok Resort & Villas
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+ 23 Services

Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Water sports and daily free activities

  • Pamper your kids everyday with MyKids package

  • Choices: Room, Villas, Private Pool Villas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort
Pantai Putri Nyale
Pujut, Lombok Tengah PO BOX 5555
83573 lombok
indonesia

Fax: (+62)370/6153555

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOMBOK INTL AIRPORT At 19km / 11.81 miles

  • By plane

    MATARAM At 60km / 37.28 miles - Shuttle paying

  • By boat

    MABUA EXPRESS At 60km / 37.5 miles

GPS:-8.903325, 116.297585

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SPICE MARKET

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can benefit from the Novotel network and experience that have let us build a great expertise in meetings organization.Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 40 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Podium

  • WIFI access

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,123 reviews

TripAdvisor Rating 4.0/5

2,247 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 4.5/5

Sari Business - 01/12/2021 Confirmed reviews ALL

working and relaxing, the staffs are very kind and helpful

Dear deffi a., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to have a regular guest that happy with our services and feel relaxing while working at our hotel. We also want to thank you for your loyalty as our Platinum Member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Good Stay

Customer review rating 4.0/5

Susilawati Friends - 30/11/2021 Confirmed reviews ALL

Staffs are nice and helpful, located next to the beach and breakfast is finely served Well done Novotel Lombok

Good Food

Customer review rating 5.0/5

Albert J. S. B. Business - 19/11/2021 Confirmed reviews ALL

Stayed for two nights, it was perfect, a lot of varieties for breakfast. The staffs are excellent, Thank you

Dear Albert Jardin S B., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Uncomfortable stay

Customer review rating 3.0/5

R. Couples - 14/11/2021 Confirmed reviews ALL

On first day we came, the room was clean and cozy. But but on the second day, after we left the room for a tour, when we arrived at the room at 11 pm, the room was cleaned but after the AC was turned on, the ac was not working properly, only a gust of wind came out so the room air was hot and uncomfortable until we checkout from hotel. even though we have tweaked the AC control but it still doesn't work

Dear R. Redy, Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Romantic getaway close to the international airport

TripAdvisor rating 5.0/5

iwanpontjowinoto 06/11/2021 TripAdvisor review

We are in our late 60s but still active. Our last visit to Novotel Lombok Resort & Villa was in 2017, although there is impact of the pandemic but this Hotel doesn't lose its charms. Friendly and helpful staffs, very good breakfast, and a very beautiful beach. Love our stroll by the beach to Kuta Beach, took lots of instagram-able pictures.

Dear Iwanpontjowinoto, Warm greetings from Novotel Lombok Resort and Villas. Thank you for taking the time to send us your feedback regarding your recent visit at our resort. It is our real pleasure to know that your overall experience has been very well, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Good location

Customer review rating 3.5/5

Budi I. Families - 02/11/2021 Confirmed reviews ALL

Overall good experience. Need to improve front desk staff hospitality and information sharing

Dear Budi Satria I., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we will improve our services and make sure its not will happen again in the future, we really appreciated your feedback to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Internal Facilites

Customer review rating 4.5/5

Agustiyatmo S. Families - 19/10/2021 Confirmed reviews ALL

Beaches, hotel layout, room sizes, pool, and bar are all perfect fit for leisure

Dear Bapak. Agustiyatmo S. S., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Nice and clean room

Customer review rating 4.0/5

Ola Families - 10/10/2021 Confirmed reviews ALL

Aesthetic hotel, well located, nice and clean room

Dear r. roula, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Always enjoy staying here

Customer review rating 4.5/5

Lily K. Business - 28/09/2021 Confirmed reviews ALL

Super friendly staff, clean rooms, great location

Dear Ibu. lily K., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to have you here with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Wonderful Service!

Customer review rating 4.5/5

Rahmat D. Solo - 22/09/2021 Confirmed reviews ALL

Thank You Novotel Lombok for such a warm welcome and great service, it was a good 1 night stay for me. Everything was top notch despite some limitation due to pandemic. Definitely will come back to Novotel Lombok again anytime soon! Also shoutout to Henry for always make sure everything went smooth during my stay !

Dear Mr. Rahmat D. Saputra, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Well located, good staff, Children friendly.

Customer review rating 4.5/5

Gina P. Families - 19/09/2021 Confirmed reviews ALL

We choose this hotel because its one of the most children friendly hotel around the area. Everything is design thoughtfully and perfect for family. Kids feel like home and find their way easily around the hotel. They don't want to leave. Great staff serves us for breakfast. everyone is very nice even with this pandemic situation, Novotel lombok can maintain the services very well.

Dear Ms. Gina P., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

enjoy the beach so much

Customer review rating 4.0/5

Eza Business - 14/09/2021 Confirmed reviews ALL

helpful marketing to accommodate our meeting needed

Dear Ms. Noviza d., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Very Good Stay

Customer review rating 5.0/5

Teezar M. Couples - 05/09/2021 Confirmed reviews ALL

Stay for a couple of days with my wife, staff are very attentive, breakfast was fantastic!

Dear Mr. Teezar M., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Morgan Front Office & Guest Experience Manager

Nice hotel in kuta beach Lombok

TripAdvisor rating 5.0/5

ferguson_son Business - 22/08/2021 TripAdvisor review

Hotel is great, room clean, nice swimming pool, nice beach. Staff friendly, very good environment. Breakfast serve alacarte when pademi but food is good and you can chose many kind of food. No restoran near by so you must eat at hotel.

Dear ferguson_son, Warm greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to send us your feedback regarding your recent visit at our resort. It is our real pleasure to know that your overall experience has been very well, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent place

Customer review rating 5.0/5

Vina A. Solo - 06/08/2021 Confirmed reviews ALL

All good Novotel, thank so much for service

Dear Ibu Vina, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us such a great feedback, we are pleased to know that you had an overall great stay with us, and that glad to read that you particularly liked and enjoyed the facilities and services provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Excellent stay

Customer review rating 5.0/5

Haji R. A. T. Families - 03/08/2021 Confirmed reviews ALL

This time we chose the beach villa with private pool. We probably got the best room in the hotel, 603, the last one with top privacy, which prompted my hikan wearing wife to join us in the pool. Room was nice too, cozy bed and cozy cushions. And thanks to the pandemic excellent value for money.

Dear Haji Rafiq, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to tell us about your experience at our resort recently. We are glad to know that you had an overall great experience at our resort and that pleased to read that you particularly liked and enjoyed the room and other facilities provided. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Beautiful

Customer review rating 4.0/5

Anonymous Solo - 29/07/2021 Confirmed reviews ALL

Great to see traditional architecture with beautiful natural materials. The roofs were absolutely amazing and have the hotel/resort a unique and magnificent feel. The staff was also all sooo nice. Professional, yet friendly and always smiling. The room was also nice and clean.

Dear Guro, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, It is always a pleasure to receive positive feedback. We are glad that you particularly liked and enjoyed our facilities and services provided by the team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Relaxing Stay

TripAdvisor rating 5.0/5

Chrlsa 02/11/2020 TripAdvisor review

While the location is quite far from the capital city of Lombok island (approx. 1 hr drive), we really enjoyed staying and relaxing here. The staffs are friendly and the service are excellent. We had an issue with the neighbour right next to our room and the complaint was handled really well even after past midnight and even followed up by the manager in the morning. Breakfast selection are also great, it was the closest thing to a buffet breakfast before the pandemic hits. The beach right in front of the villa is also stunning. Will definitely stay here just to relax and do nothing but enjoy the beach and the cocktails!

Dear Chrlsa, Warm greetings from Novotel Lombok Resort and Villas! We appreciate for sharing us your recent experience stayed at our resort. we are thrilled to know that your overall experience has been relaxing, and that pleased to read that you particularly liked and enjoyed all other services and facilities provided by our team. As we are passionate of guest satisfaction, your feedback has been well shared to entire team as encouragement for us to always provide best service quality possible. Thank you again and we hope to welcome you back for another great experience in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

Complaint about the room

TripAdvisor rating 3.0/5

953arnin 28/10/2020 TripAdvisor review

There so many ants 🐜 and other insects in my room that cause itchy on my skin, also the a/c got leaked too, Overall, this need not just bed, bath sanitation, but also other furnitures that need more hygiene and sanitation, like sofa for example.

Dear 953arnin , Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your constructive feedback regarding your most recent stay at our resort. We are sorry to know that you encountered unpleasant impression throughout the room experiences due to ants, ac problem and other room facilities as mentioned. Please rest assured that, I have addressed all your concerns into all related department and management, and we are taking the appropriate measures to address the problem and prevent future occurrence. Again we apologies for the inconveniences and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Robby Irawan Front Office & Guest Experience Manager

Very nice place

TripAdvisor rating 5.0/5

Lavanan 03/03/2020 TripAdvisor review

I like this property very much. Location is nice. It was feeling that they try to make everything a good as you can. There was young people helping in the breakfast. That was nice - it seems that hotel tries to give jobs to local people.

Dear Lavanan, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are delighted to know that your overall experience has been so great, and that glad to read that you particularly liked and enjoyed our facilities. Assured, that I will share your feedback to all team as an encouragement for us to keep maintaining our service quality. Thank you again and we look forward to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office and Guest Experience Manager

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