Hotel - Novotel Lombok Resort & Villas
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Novotel Lombok Resort & Villas Hotel

4.0/5 2,201 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can benefit from the Novotel network and experience that have let us build a great expertise in meetings organization.Our years of experience have let us build a great expertise in meetings organization.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GILI 50 m2 3 m 30 15 0 20 20
RINJANI 60 m2 3 m 40 20 0 30 20
SEGARA 60 m2 3 m 40 20 0 30 20
    • Screen
    • Flipchart
    • Meeting room
    • Podium
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 2,872 reviews

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,201 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ann S. Couples - 25/11/2019 Confirmed reviews ALL
« Lovely relaxing Hotel in a beautiful beach setting »

We had a great time. Room very comfortable and cool. The pool is beautiful. Food and drinks delicious and the lovely staff are fantastic cannot do enough to help you and always with a lovely smile. The best Massage by Yanni who really helped my back for the remainder of my holiday. I wish I could of had another session with her but had no time. Lovely relaxing Beach setting with fab day beds that give brilliant shade so sit and while away the day in the beautiful ocean breeze and take in the view. Very peaceful and quiet. We would love to come back one day. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann Jacqueline S., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nicole Couples - 25/11/2019 Confirmed reviews ALL
« Perfect weekend getaway »

The staff were fabulous, grounds well kept, beach beautiful. Our pool villa was lovely and breakfast on the hill was a truly wonderful experience(except we had no juice!). The day spa was just perfect and beautifully appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doctor Nicole, We very much appreciate your feedback regarding your recent stay at our resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Garry T. Couples - 17/11/2019 Confirmed reviews ALL
« Fantastic place and a real holiday , the TEAM are there to make everything perfect. just like been home. »

Have been coming to Novotel Lombok for many years , it does feel like home and you are treated with respect and good honest people are only too willing to help you. Its is relaxing , the food is great , the atmosphere is just right . Jan the manager has made some very nice changes over his time that I have known him and has put in bicycles which was a real appreciation for my wife , was great to ride before breaky. Wish him well in his future advancement, any hotel would be lucky to have him. He is a team builder and the staff all like and respect him. Love this place and it is a second home, cant wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Garry, Greetings from Novotel Lombok Resort & Villas. Thank you for being part of Novotel Lombok's Family, it always been pleasure to have you here with us and serve you. Words are not able to describe how we feel honored to read that Novotel Lombok is like your second home. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we can't wait to welcome you back. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Family - 17/11/2019 TripAdvisor review
« Beautiful Novotel Lombok »

This place is like arriving at home, the staff are fantastic and everyone is polite and caring always trying to make everything just right. The management need a pat on the back as there is a real team effort here. love the place and cant wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gmtaylor888, Warm greetings from Novotel Lombok Resort & Villas! Thank you for sending us such a great feedback relating to your recent stay at our resort. We are pleased to know that your stay has been a beautiful, and that it is our most pleasure to read that you feel like arriving at home. Furthermore, we are delighted to know that you particularly liked and enjoyed the service provided by our team. Assured, that I will surely share your feedback to all of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we can't wait too long to welcome you back for another great experiences. Sincerely, Robby Irawan Front Office and Guest Experience Manager

Paul Business - 13/11/2019 Confirmed reviews ALL
« Welcoming, comfortable and relaxing. »

Being tired from three days of travel, a large room with a most comfortable bed and wonderful pillows made for a great start. The resort is easy to get around, has a lot of activities to offer (I went diving) and a great bar and restaurant on the beach: the crepes station was an excellent addition to breakfast. The staff were so helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is a great pleasure to know that your stay has been comfortable and relaxing. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Norman S. Families - 11/11/2019 Confirmed reviews ALL
« Holiday bliss with some old charm »

We were looking for all in one resort and it must be in Lombok. Location could not get any better, situated in a cove overlooking two hills. Pleasant stay, lovely staff and very accommodating considering we have 3 small children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak S. We very much appreciate your feedback regarding your recent stay at our resort. We are happy to read that your overall experience has been pleasant. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Samuel M. Families - 10/11/2019 Confirmed reviews ALL
« Amazing Hotel - Amazing Staff! »

The perfect stay. The hotel staff surpassed all expectations, especially the general manager Jan Kroeckel. My family and I especially enjoyed the private villas that we booked. I will make sure to book again for a future vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at our resort. It is a great pleasure to know that you and your family had a perfect stay with us, and that glad to read that you particularly liked and enjoyed our room and facilities as well as services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Jairo L. Couples - 09/11/2019 Confirmed reviews ALL
« Unique property but woefully under serviced. »

Attentive staff but significant language barrier throughout. Infrastructure in dire need of upkeep and improvement. Pervasive ant problem with gaps in all points of entry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Dede T. Couples - 03/11/2019 Confirmed reviews ALL
« Wonderful »

Very satisfied, room are clean, staff very kind and helpful, and beautiful beach

Our hotel has responded to the review
Our hotel has responded to the review

Dear I gde nyoman, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are pleased to know that your stay has been wonderful, and that glad to read that you particularly liked and enjoyed our facilities and services. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Anonymous Solo - 03/11/2019 Confirmed reviews ALL
« Overall very nice stay at Novotel Lombok »

Overall very nice stay at Novotel Lombok. Main points contributing to the score: - Attractive package rate - Le Club elite benefits offered in line with the programme, myResort additional points benefit - Friendly staff & welcome by GM - Food quality - Doctor on-site Some points for improvement: - gym infrastructure date - beach towels state - evening buffet: good quality and diversity but price difference too large with a la carte

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anthony, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall stay was very nice and glad to know that you truly liked and enjoyed our facilities and services provided by our team. Please assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Anna R. Couples - 01/11/2019 Confirmed reviews ALL
« Perfect City Escape »

Our stay at Novotel Mandalika was as pleasant as many times we went before. Eventhought the flight was delayed for more than 2 hours but the driver who was sent by the hotel to picked us up still there waiting for us at the airport. We were quite tired but the birthday cake and the flower arrangement on the bed for my birthday cheers us up. Thank you so much for the attention ! We enjoyed our stay at the hotel since we always met friendly helpful staffs and we love the vintage traditional villa and the bathroom are spacious and clean. Maybe just the garden at the villa need a little care. It was was a pity we did not get a chance to enjoy many of the complimentary such as hair spa breakfast on the hill, cocktail or the photography, since we went on a motorbike ride to the lovely beaches nearby. It has been always nice and refreshing stay at Novotel Mandalika before going back to the routine activity in the city. Hopefully it is still a quite pleasant place even when the racing circuit is done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been so great and that pleased to read that you particularly liked and enjoyed all the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for another great experience. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Larissa Families - 01/11/2019 Confirmed reviews ALL
« Relaxing Resort - Highly Recommended »

We had a great time staying at the Novotel Lombok! It was perfect for a quiet family get away. The rooms were clean and had everything we needed, including a cot for our baby. The breakfast was AMAZING! Lots of choice, my favourite was the crepes. The sun huts were perfect for families, with plenty of shade and sun options to suit all. We liked the swimming pools and appreciated the fact that one was more suited to adults and the other to younger children. The staff were lovely. We were particularly impressed to be approached by the manager, Jan and for his helpful advice about day trips. I had an amazing massage in the spa - one of the best I have ever experienced. I really liked the measure the hotel went to to promote sustainability, particularly the use of refillable glass water bottles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larissa, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience staying with us has been very relaxing, and that it is our most pleasure to read that you particularly liked and enjoyed all the services and facilities provided. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Alan P. Couples - 01/11/2019 Confirmed reviews ALL
« Brillant »

We stayed at the Novotel to celebrate our wedding anniversary and could not be happier. The hotel itself is fantastic the ground very well maintained and in good order as well as the rooms that were also nice and large, well equipped and kept very clean . The staff were amazing , super friendly, professional, helpful and very obliging nothing was too much trouble for them they were a credit to the organisation and its training methods. Breakfast was very good with a large variety of hot and cold dishes (local and european). Would highly recommended this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is our great pleasure to know that your stay was brilliant, and that glad to read that you had an amazing anniversary celebration. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

M. Couples - 31/10/2019 Confirmed reviews ALL
« Nice hotel with beautiful beach and friendly staff »

It was enjoyable. We liked the breakfast and liked the free refreshers while lying on a sun bed near the sea (fruit and water). Staff was helpful and friendly. We didn’t make use of any of other facilities like, restaurant, spa or trips etc because while probably fairly priced it was way above our budget and we preferred eating local in the kuta and surrounding villages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arjan, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your overall experience was very good. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon! Sincerely, Robby Irawan Front Office & Guest Experience Manager

Dany D. Business - 30/10/2019 Confirmed reviews ALL
« Great experience »

Overall bit was great, great breakfast, great view, great hospitality. Sadly my air condition didn't work as well as itu should be. The compliment water was a bit salty so important have to drink the plastic bottled mineral water. Others we're great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dany , We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are happy to know that your overall stay has been great, however we are sorry about the air conditioner, we will take proper action to fix it, and that thank you for your construtive feedback regarding the refill bottle water, we will take a look into it deeper to check. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Anonymous Business - 29/10/2019 Confirmed reviews ALL
« Reasonable Stay »

Room was ok, not as good as what I was expecting for the price for the area. Pool was smaller than I thought being a resort. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wayne, We very much appreciate for your constructive feedback regarding your most recent stay at our resort. Assured, that I will share your comments to all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Anne C. Families - 29/10/2019 Confirmed reviews ALL
« Amazing vacation in paradise »

Fantastic experience: awesome staff (especially Mr Candy), amazing food, great facilities, best family room ever!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Anne, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had an amazing experience stayed with us, and that pleased to read that our staffs were able to make you feel welcomed and valued, especially Candy. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Sal Solo - 28/10/2019 Confirmed reviews ALL
« Relaxing and peaceful »

Great experience, the staff were very helpful and friendly, a nice peaceful and relaxing environment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been very relaxing and peaceful. Assured, thatI will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Simon H. Couples - 27/10/2019 Confirmed reviews ALL
« Stunning, paradise »

Lovelly Hotel, beattiful Beach, great Staff will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Simon, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your stay has been stunning, and that it is our most pleasure to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Yena F. Friends - 24/10/2019 Confirmed reviews ALL

Awesome short break! Everything was amazing. The staff was the highlight as they went above and beyond to ensure we had a pleasant stay. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu F., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are glad to know that your stay has been awesome, and that pleased to read that our staffs were able to make you feel welcomed and valued. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better experience. Sincerely, Robby Irawan Guest Experience Manager

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