Hotel - Novotel Lombok Resort & Villas
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Novotel Lombok Resort & Villas Hotel

4.0/5 2,220 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MATARAM
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Pedal boat
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports
    • Basketball facilities (Nearby)
    • Billiards/Snooker
    • Boules/petanque
    • Darts
    • Football
    • Horse riding
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can benefit from the Novotel network and experience that have let us build a great expertise in meetings organization.Our years of experience have let us build a great expertise in meetings organization.

Novotel Lombok Resort & Villas Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GILI 50 m2 3 m 30 15 0 20 20
RINJANI 60 m2 3 m 40 20 0 30 20
SEGARA 60 m2 3 m 40 20 0 30 20
    • Screen
    • Flipchart
    • Meeting room
    • Podium
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 2,963 reviews

Our guest reviews for
Novotel Lombok Resort & Villas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,220 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Don W. Couples - 17/02/2020 Confirmed reviews ALL
« Great location »

Staff were so friendly. Jake the tree climber was very entertaining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Don, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Yeyeng K. Business - 16/02/2020 Confirmed reviews ALL
« Location very good for operate drone and fake footage »

I will come back to novotel Please open my video https://youtu.be/OInPWr1EDhw

Our hotel has responded to the review
Our hotel has responded to the review

Dear k., We very much appreciate your comments and your great video regarding your stay at our resort. It is always a pleasure to receive positive feedback. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Antonino C. Friends - 15/02/2020 Confirmed reviews ALL
« great place and very well located. »

The hotel and the staff was so help full it was a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonino, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are delighted to know that you had on overall great stay with us. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Low Couples - 10/02/2020 Confirmed reviews ALL
« A nice and comfortable stay »

A beautiful hotel with attractive decor. The reception is efficient in helping to arrange tours. The food is excellent. The scenery at the beach is breathtaking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Low, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are delighted to know that you had a nice and comfort stay with us. As well as, glad to rad that you particularly liked and enjoyed all the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Philip R. Families - 09/02/2020 Confirmed reviews ALL
« Friendly well trained staff »

Out third time at the Kuta Beach Novotel and it was awesome as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Philip, Greetings from Novotel Lombok Resort & Villas. It is our real pleasure to have you with us for the 3rd times. And that, we are glad to know that your overall stay has been awesome as usual. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back for another awesome stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Karthigeyan B. S. Couples - 08/02/2020 Confirmed reviews ALL
« A serene and hospitable experience »

We were looking for a quiet escape for our honeymoon and got it and more at Novotel Lombok. Staff hospitality was incredible, we were impressed by the host of activities made available, decent prices and I must give you credit for the excellent food at the hotel restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karthigeyan, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your great feedback, we are glad to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Anonymous Couples - 04/02/2020 Confirmed reviews ALL
« Good holiday »

Staff are welcome, i had a great holiday here with nice view and nice room. But hairdryer @ my room cannot function:(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yani, Greetingas from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are glad to know that your overall holiday experience was very good, and that thank you for your concern regarding the hairdryer, it has been well noted. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for an even better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Tan T. Families - 04/02/2020 Confirmed reviews ALL
« Relaxing setting but could use more choices of cuisines »

Our holidays were as expected: in a quiet and relaxing setting to be close to nature. Beach was full of debris and almost not suitable for swimming. Breakfast choices are of the same on a daily basis which makes it a bit boring. Lunch and dinners menus are also limited in choices. Sunset was fantastic, however.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thanh, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are delighted to know that your overall stay met your expectations. Your feedback regarding the breakfast and lunch and dinner menu have been well noted. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Ruli H. Families - 03/02/2020 Confirmed reviews ALL
« Beautiful beach »

The best hotel in Mandalika with beautiful beach, sunrise & sunset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Ruli, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Nina R. Families - 02/02/2020 Confirmed reviews ALL
« Amazing , clean , wonderful staff , perfect location »

Absolutely loved our stay , the rooms are clean , modern , spacious, location is beautiful it’s own private beach. My children loved all the activities. Can’t wait to come back and stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us such a great feedback, we are absolutely pleased to know that you and your kids had amazing stay with us, and that glad to read that you particularly liked and enjoyed all the facilities and services provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Ray W. Families - 31/01/2020 Confirmed reviews ALL

Good, only negative was room with no balcony. Water stations very positive. Staff excellent, food very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond, Greetings from Novotel Lombok Resort & Villas. We are glad to know that your overall experience has been very good. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Immay Business - 30/01/2020 Confirmed reviews ALL
« Loving the lombok's vibe in hotel »

It was a good stay but I suggest the hotel put label which goods were free and charged. Because I drink MINERAL WATER without any label (price or otyer exolanation) on my room but surprise sueprise it was charged when i checked out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Putri, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to send us your feedback, we are sorry to read about your experience in regards to the mineral water. Please rest assured, that i will surely share your feedback to all team for our evaluation. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Sh Families - 29/01/2020 Confirmed reviews ALL
« Pleasant stay »

Overall, the stay was pleasant. The rooms were good. However, something needs to be done with all those flies in the restaurant, hovering over all the food. I have been to many hot places/resorts but have never seen so much flies. It also seems like the waiters do not clean the tables well. It gives a bad impression on hygiene.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, we are happy to read that your overall stay was pleasant. However, we are sorry to know that you had unpleasant experience due to the flies issue as well as the cleaning quality at restaurant. Please rest assured, that I have shared your feedback to all team concerns to have a proper action plan to solve the problems raised up. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

28/01/2020 TripAdvisor review
« Beautiful, relaxing family resort »

The staff and service at the hotel went beyond our expectations. We had mentioned our son had just turned 13 and when we arrived at our two interconnecting rooms, there was a beautiful cake with an icing message wishing my son an awesome 13th birthday, balloons and flower petals on the bed. What an unexpected, wonderful surprise and greeting! Our rooms were comfortable and spacious. We bought the kids the kids' program (great value). They had fun making pizzas and cake decorating. We were so impressed the kid's program had healthy options like salmon and steamed vegetables. The kid's loved every meal on the kid's programme menu. The two pools, while not large, were lots of fun for the kids as there were two little slides and a spa. The location of the hotel is gorgeous. The beach is clean with beautiful mountains in the background. Taxi fares were cheap to the restaurant strip. The only criticism is the buffet breakfast was so so in quality and variety. However, staff were always smiling and nothing was too much trouble. Overall, we thoroughly enjoyed our stay and won't hesitate in coming back. Thank you for making our stay so memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear andreabok, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your great feedback relating to your recent stay at our resort! We are glad to know that you and your family had a great experience, and that pleased to read that you particularly liked the birthday arrangement we set up for your son. Moreover, we are pleased to read that you truly loved and enjoyed all the services facilities provided by our team.I am sure this feedback will encourage all of our team to keep providing best quality of services, therefore I will surely share your feedback to all team. Again thank you and we look forward to welcome you for an even better stay. Regards, Robby Irawan Front Office and Guest Experience Manager

Helen S. Families - 26/01/2020 Confirmed reviews ALL
« Great peaceful resort »

Very serene, peaceful & relaxation location! Loved the villa pool & bottom pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Karrie, Greetings from Novotel Lombok Resort & Villas. Thank you for taking the time to share us your experience. it is our great pleasure to know that your stay has been so great, and that glad to read that you particularly liked and enjoyed our room and pool facilities. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Mel D. Friends - 24/01/2020 Confirmed reviews ALL
« Reasonable stay »

The staff were friendly, the private pool villa was not so private. Problems with pool also. The food was not up to standard, the cocktails were mocktails. Generally I was disappointed as it was an expensive stay and was in the off season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Melinda, Greetings from Novotel Lombok Resort & Villas. Thank you for sending us your feedback, we are sorry to know that your overall experience was disappointed. Sorry to read that our room and pool facility did not meet your expectations, as well as our food quality. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Anonymous Families - 20/01/2020 Confirmed reviews ALL
« Ms »

Family friendly; a village type atmosphere. Lovely location on the beach. On arrival, greeting not particularly welcoming. We asked for our Welcome drink after about 15mins. A cold facewasher would have been much appreciated. Good breakfast buffet. Would have enjoyed the asian broth & noodle option & smoothie/ granola bar as a daily option....these were my favourites. The pre-paid themed buffet options were poor value & uninspiring. The seafood night was particularly limiting. There must be non-seafood options for those who have pre- booked. Enjoyed the nightly entertainment, the sunset Yoga experience was unforgettable! Unfortunately it was cancelled for 2 consecutive nights... A major drawcard for me staying. My son loved the soccer & the wide open spaces for playing. We were warmly welcomed by Jan. Some shade over the infinity pool would be welcome. Loved all the shaded areas on the beach. The children's pool is really well designed & provides natural shade. The established gardens & carvings make the place feel authentic, simple & elegant. The photo shoot & framed pic a lovely surprise. Well done! We'd like to return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, We very much appreciate your feedback regarding your stay at our resort. We are happy that you and your family loved the overall stay with us. However, we are sorry to read that you have encountered unpleasant experience through the check-n process. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Hendrik K. Couples - 20/01/2020 Confirmed reviews ALL
« Friendly staff nice grounds »

Overall a good experience Interior a bit dark and dated but clean Food OK but good be better Confusing situation between Hotel drivers and outside taxi drivers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrikus, Greetings from Novotel Lombok Resort & Villas. Thank you for sharing us your feedback, we are happy to know that you had overall good experience stayed with us. Rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a better stay. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Kieran Couples - 18/01/2020 Confirmed reviews ALL
« Anonymous »

Positives: Easy, simple, relaxing, care free - island time! Negatives: simple things like coffee in the room were not replaced and used cutlery left. Additionally, the "compulsory " new years dinner/party was more expensive than a fully catered harbour cruise through Sydney!

Our hotel has responded to the review
Our hotel has responded to the review

Dear kieran t., We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are sorry to know that in some certain parts, your experience was falling apart. Please rest assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

Jill Families - 18/01/2020 Confirmed reviews ALL
« Happy time, once again. »

Resort well maintained and serviced with very friendly and welcoming staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. We are delighted to know that you had a great time staying with us. It is always a pleasure to receive positive feedback. Aaaured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager

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