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Hotel Mercure Paris CDG Airport & Convention 4 stars

Customer review rating 4.0/5 6,674 reviews

ALLSAFE approved hotel

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Hotel Mercure Paris CDG Airport & Convention
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+ 11 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Right in the heart of the airport

  • Stunning views of the slopes

  • Heated indoor pool and fitness room

  • 18 seminar, training and convention meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 18 Meeting room(s)
  • Congresses/conventions
  • Self service business centre

Hotel location

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest
Route de la Commune
Cedex
95713 roissy cdg cedex
france

Tel: +33149192929

Fax: (+33)1/49192900

Check-in from 14h00

Check out up to 12h00

  • MERCURE PARIS CDG AIRPORT :  CDG VAL PARK PR

  • RER B :  RER B CDG AIRPORT 1

  • By plane

    PARIS ORLY At 40km / 24.85 miles

  • By plane

    PARIS ROISSY CDG At 0km / 0 miles

  • By train

    ROISSY At 0.5km / 0.31 miles

GPS :49.00759, 2.54931

Companies

  • ADP 0.5 km / 0.31 mi
  • CITE AIR FRANCE S 1.0 km / 0.62 mi
  • DELPHI 5.0 km / 3.11 mi
  • FEDERAL EXPRESS 2.0 km / 1.24 mi
  • LG GOLDSTAR 5.0 km / 3.11 mi
  • POLICE DE L AIR 0.5 km / 0.31 mi
  • ROISSYPOLE 1.0 km / 0.62 mi

Your meetings and events

The Convention space measuring 8611 sq. ft. (800 m²) comprises 10 rooms, perfect for your seminars and meetings. The BoardMeeting area offers panoramic views of the airport runways from the 9th floor.Our Event Manager and IT Solutions Manager are more than happy to offer advice and assistance.Our in-house experts - that is, the dedicated Event Manager and IT Solutions Manager - step up to provide advice and assistance from start to finish.

Room descriptions and layouts

18 

meeting rooms

From 1 to 210 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof areas for greater confort

  • An extensive array of audio, video and projection equipment

  • Videoconferencing

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • High speed transmission line

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Stay at the Mercure Paris CDG Airport and Convention and benefit from our large bedrooms and suites with upscale bedding and amenities, triple-glazed soundproofing, WiFi, and air con for greater comfort.

Our restaurants and bars

L'ESCALE

L'Escale restaurant offers authentic produce cooked with passion by our Chef and team. The menu and daily specials change with the seasons to guarantee you fresh ingredients that will satisfy all your cravings.

Non contractual photo

B. LOUNGE

Sit at the Bar Lounge, for work, or for a relaxing break. Enjoy the games and pool table. Sample our cocktails and tapas in a warm atmosphere thanks to our team looking after you from 11am to 11pm.

Non contractual photo

Our guest reviews for
Hotel Mercure Paris CDG Airport & Convention

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,674 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,222 reviews

Dysfunctional and a long way to walk from the terminals.

Customer review rating 1.5/5

Anonymous Business - 16/07/2021 Confirmed reviews ALL

I was not warned that it would take an hour to walk, take a train shuttle and push and carry my baggage from Terminal 2E that it did take. Nor was it suggested that since there are no shuttles as there used to be to take me from the terminal to the hotel and back again. The room was clean but basic, not what I would have expected for this price and certainly could not compare to the Pullman we had at the same price at the Marseille Airport. The food was mediocre and since we had to walk so far arriving after lunch, there was nothing to eat that could be considered a meal. When we finally were able to eat at dinner time, the meal was as basic as a meal can get with canned vegetables and an unadorned chicken thigh. If the Mercure chain and Accor wants tourists to come back to France, they will have to do a lot better than this. As travel writers, we will have to write about our experiences and let our readers make up their own minds.

Good stay

Customer review rating 4.0/5

Yuri Business - 16/07/2021 Confirmed reviews ALL

Strong welcome and effective services at check in and check out

delivery what should

Customer review rating 4.0/5

Eduardo Business - 09/07/2021 Confirmed reviews ALL

COVID times change a lot of think that you will undestand after the stay. i.e no room make up, the only option is change the room.

No issues.

Customer review rating 5.0/5

Karim N. Solo - 07/07/2021 Confirmed reviews ALL

All was fine. Thank you

Great day hotel in Paris airport

Customer review rating 4.5/5

Shirley T. Families - 04/07/2021 Confirmed reviews ALL

With a 15 hour layover this hotel was an easy metro ride from the terminal. Nice rooms, friendly staff and a place to rest and refresh.

Customer review rating 2.0/5

Pierre C. Couples - 30/06/2021 Confirmed reviews ALL

Room and bathroom look tired to say the least. Bed made a noise at every turns

Dear Monsieur C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Tired Hotel, requires upgrade and/or relocation

Customer review rating 2.5/5

B. Business - 27/06/2021 Confirmed reviews ALL

I stay often at the CDG Mercure. I stay for the points, not the hotel. It is a tired hotel, in desperate need of a makeover. Everything in the hotel is time-worn, from the bathroom functionality to the decor and building appearance. The staff is good, the wait-staff great. The location is the furthest away from Terminal 2 in terms of walking of any hotel, and it is very time-worn.

Dear Monsieu B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We had pleased to double upgrade your room from superieur to junior suite. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Always happy at Mercure CDG Airport & Convention

Customer review rating 4.5/5

Andy Business - 15/06/2021 Confirmed reviews ALL

I was back for another night as I had a couple of meetings in CDG the next day. The stay was great as always. Upon check-in the gentlemen did not notice that the room was paid for by AMEX but that is ok. These are details and does not bother me as they are quickly clarified. Everything else was perfect as always and I appreciate the efficiency and friendliness of the room service. The same applies to the check-in and and check-out personnel. Although I am happy not travelling as much, when I do I know I have a few places where I get got service. I will make sure to remember that also when we will start to travel for leisure again in early 2022!

Dear Monsieur D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13
Customer review rating 3.0/5

Peter Business - 29/05/2021 Confirmed reviews ALL

Breakfast and dinner are very bad! You cannot serve this in a hotel. The price for the food is also very high and quality is unbelievable bad. Price quality level for the hotel room is also far what it must be! I hoop not to stay any more in this Mercure hotel.

Dear Monsieur V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Perfect hotel before flying

Customer review rating 5.0/5

Anonymous Business - 13/04/2021 Confirmed reviews ALL

All was at its best. Staff high professionalism, care and hospitality. Room design and comfort. Room service. View over the Apron. Value for money and proximity to terminal. I will definitely book again.

Dear Monsieur B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours , Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Emotional

Customer review rating 4.5/5

Andy Business - 07/03/2021 Confirmed reviews ALL

One year now hotel stays and I admit, I was not necessarily looking forward to spending the night away from home. It is just not the right time yet. However, I had no choice so I made the most of it. Seeing colleagues again after a long time was great and my stay at the Mercure made a big difference. I felt safe as they take the safety of their Customers seriously. Obviously I still sprayed my room but from what I can see, they go far and beyond to clean and disinfect whatever is necessary. I wrote "Emotional" in the header because I love travelling. This trip showed me that I miss travelling - for business or for holidays. It also showed me how much hotels are affected by this crisis and when I arrived fairly late, there weren't many windows with light. I can only imagine. I wish for a speedy return to normal and I hope that the impact is not too severe. Thank you for a great 24 hours and all you do.

Dear Monsieur D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Good room, good reception and service, but difficult to find from the tram station coming from the CDG airport. The way indications were not clear. And I lost a lot of time to find the entrance.

Customer review rating 4.0/5

Guéladio C. Business - 28/01/2021 Confirmed reviews ALL

I came from the Paris CGD TGV station and was advised to take the tram/underground shuttle and the name of the hotel was appearing at the 4th stop. But when I went out at the station there was no more indication of how to go out of the station and where is the way out to the hotel. As there were not many persons going out I was on my own and took some time to understand that one should go up and go down again at the other side, etc... Outside I start seeing the indications of hotel on the left hand and suddenly the indications disappeared and I went on straight , passed two other hotels and came to the end. I had to come back and entre twice in the two hotels to ask. The I have been told that Mercure is just in front, I have to cross. The I saw an indication access to Mercure without an array. Right or left? The carpet on the ground is going left. And then its a dead way. I went to the right without being certain that it is the right way.

Perfect for a good night before taking a flight

Customer review rating 4.5/5

Ludo Business - 09/11/2020 Confirmed reviews ALL

I was welcomed by nice staff. Food was served in the room, and check out was very quick. Perfect.

Dear Monsieur B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Extremely attentive personnel who’s taking good care of customer

Customer review rating 5.0/5

Bernard P. Families - 30/10/2020 Confirmed reviews ALL

All very nice and good memories

Dear Monsieur p., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Laurent HARTENSTEIN Directeur Général 00 33 1 49 19 29 13

Terrible Check in

TripAdvisor rating 2.0/5

Chris L Couples - 15/01/2020 TripAdvisor review

Total lack of respect: I was in line, waiting to do my check in for more than 20 minutes patiently when a cabin crew from Turkish Airlines with 6 or 7 people arrived and simply took my place, and the service desks attendants didn't bother to ask if they could skip the line or not, or even said sorry about that. When I complained about that both attendants had ignored me and the one who did my check in was very rude afterwards. I was pretty tired and the lack of respect was beyond everything. If I can choose I would never come back there. Oh, I did my check in online in advance to speed things up so I should to go the Privilege desk which is always empty, and everything should be ready to give my keys, but is wasn't. Disaster. Disappointing.

Dear Chris L, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will share your comments with our front desk manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric BOUF Géneral manager

Close to the airport

TripAdvisor rating 4.0/5

christinep170 Business - 12/01/2020 TripAdvisor review

Check in and Check out too long. Superior room are nice and enough big and really clean. The breakfast was poor, no special dishes like the brand recommand. We had a dinner at the restaurant . The food was nice.

Dear Madame, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Eric BOUF Directeur Général

The staff members were not very pleasant. At times they acted as if they were doing you a favor by taking too you.

TripAdvisor rating 3.0/5

dlopes68 Business - 30/10/2019 TripAdvisor review

I selected this hotel because I was leaving early the next day so I could use the shuttle service. I asked for shuttle service to the airport and I was told I needed to call for car service. The same person that told me that called a taxi for me. Five minutes later I was standing outside waiting when I noticed him getting some other guest bags on the hotels shuttle van. I asked if he was going to the airport and replied yes.

Dear Madame, Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We don't have anymore regular shuttle to go to the airport. You have to use the CDGVal it's free mini metro open 7 days/7 from 04:00 to 01h00 every four minutes. You have to walk five minutes from hotel. We have a private shuttle in case of emergency for one of our guest but not with a regular service and on request with the front desk team. Best regards Eric BOUF General

Airport distance misleading

TripAdvisor rating 3.0/5

socalsue Family - 04/10/2019 TripAdvisor review

Taxi (8euros) from airport. Airport Hotels Shuttle were not to be found. Walking distance appox 30 to 45 mins. No restaurants or shopping close to hotel . Hotel offered a dinner buffet(33euros) I didn't like the choices offered. There was limited bar food too. (hamburgers etc.) Family Room nice size.AC was not working. Could not be fixed. Breakfast nice Food selection. (included in room price).

Dear Madame, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not totally meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. To come from airport you have to take the CDGVal free automatic metro. This one start at 04:00 am and close 01:00 am 7 days/7 We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours Eric BOUF General Manager

Good location for the airport, good facilities, good customer service

TripAdvisor rating 5.0/5

lenacombs77 Family - 09/09/2019 TripAdvisor review

I booked this hotel because they do Park, Stay & Fly and are in the vicinity of Charles De Gaulle airport … so very convenient for my teenage daughter and myself (mum) especially as we live in England and I can’t see where else I would park my car. The day before my stay, I received an email offering me to complete my checking online which I did. Whilst doing so, I was asked whether I wanted to upgrade free of charge to a superior room or even better, to a privilege room with nexpresso machine (yes please!), sleepers and dressing gown (Whoop Whoop from for the teenage daughter who wanted nothing else but to take full advantage of the swimming pool and pamper herself). To my surprise though, the upgrade was 50 euros CHEAPER. What more can we ask? I had, however, asked whether it was possible to have twin beds rather than a double bed. When we arrived in our room, we noticed it was no longer a privilege room. I phoned the reception and was told that was due to me asking for twin beds so instead we still had a superior room. I thanked the staff for trying to accommodate the twin beds but explained that I preferred a double bed if that got me a privilege room because nexpresso, drinks in the fridge, more space, sleepers and a bathrobe were worth me sharing a bed with my daughter. They immediately changed us again to a privilege room and … whilst we were enjoying the swimming pool, brought a spare single bed!! It was clear to the staff that it was a special time for us and I felt they did everything to make it such. Thank you to all the staff.

Dear Madame, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Eric BOUF General Manager

Great location, big room, comfortable and great views..

TripAdvisor rating 5.0/5

mark w Couples - 03/06/2019 TripAdvisor review

This hotel at the airport is great for those who have to catch an early flight. The room was large, comfortable, modern and had great views of the airport. The location is ideal with only a short walk to the shuttle tram system that takes you to the appropriate terminal. The reception and bar area are spacious and well staffed.

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