ibis Paris Porte d'Italie Hotel 3 stars

Customer review rating 4.0/5 4,632 reviews

ibis Paris Porte d'Italie
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Hotel extras

  • Paying indoor parking

  • Eight conference rooms

  • ibis Kitchen restaurant on site

  • 5 minutes from the Charléty stadium

  • Direct access to the airports

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Web corner
  • Copy/print service available
Information message

Hotel location

ibis Paris Porte d'Italie

13, rue du Val de Marne
94250
gentilly
france

Tel: +33149699494

Fax: (+33)1/45464152

Check-in from 12h00

Check out up to 12h00

  • GARE DE LYON-LAPLACE :  57 VERDUN

  • LA COURNEUVE :  7 PORTE D'ITALIE

  • ROISSY CDG :  B GENTILLY

  • TRAMWAY 3 :  T3a POTERNE DES PEUPLIERS

  • By plane

    PARIS ORLY At 11km / 6.84 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 40km / 25 miles

  • By car

    AUTOROUTE A13 PORTE D'AUTEUIL At 0.1km / 0.06 miles

  • By car

    AUTOROUTE A4 PORTE DE BERCY At 0.1km / 0.06 miles

  • By car

    AUTOROUTE A6 PORTE D'ITALIE At 0.1km / 0.06 miles

  • By train

    PARIS GARE DE LYON At 10km / 6.21 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 5km / 3.11 miles

  • By train

    Tramway Station Charletty At 0.8km / 0.5 miles

  • By train

    Tramway Station Poterne Peuplier At 1.29km / 0.8 miles

GPS :48.81763, 2.351237

Companies

  • 2B CONSULTING 0.2 km / 0.12 mi
  • AC ENVIRONNEMENT 2.5 km / 1.55 mi
  • CHRONOPOST 0.1 km / 0.06 mi
  • ILOG - IBM LAB 0.2 km / 0.12 mi
  • IPSOS 0.1 km / 0.06 mi
  • LA POSTE OUTRE MER 0.1 km / 0.06 mi
  • SANOFI 0.8 km / 0.5 mi
Companies

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Slide projector

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with two single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with twin beds and a desk bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 12 m² / 129 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: French

In a warm setting, enjoy our all-you-can-eat buffet menus. In addition to the buffet of hot and cold starters, you will discover a variety of hot dishes prepared by the chef. Don't miss out on the beef entrecôte or the ibis Kitchen burger!

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Paris Porte d'Italie

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,632 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,287 reviews

good location

Customer review rating 4.0/5

Mohsin Families - 01/03/2020 Confirmed reviews ALL

Service and staff are really very friendly. Particularly Miss Hasna was very sweet friendly and nice

Dear MOHAMMAD F., We very much appreciate your comments regarding your stay at the ibis Paris Porte d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team, and Hasna of course. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maëva LAM - Chargée Expérience Clients / Assistant Community

Good stay

Customer review rating 4.0/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

Nice staff, quick service, good for the price.

Dear HERVE N., We're really happy you enjoyed your stay in our hotel. I'm sorry you got a room with a fresh paint smell... In fact we're doing some interventions to make our hotel looks better, so we do paint some rooms in this way. Next time you'll come, please don't hesitate to ask the reception to change your room if it's too inconvenient. We're working on making your stay to be as best as possible, if there is anything we can do to help this, we'll do it. Hope to meet you again in our place. Sincerely, Maëva LAM - Chargée Expérience Clients / Assistant Community

Practical location in Gentilly

Customer review rating 4.0/5

Arno Business - 28/02/2020 Confirmed reviews ALL

Good overall hotel with practical location if you need to visit people or companies in Gentilly

Hello, Thank you for taking the time to write to us following your stay at our hotel. I have taken note of your feedback on our rooms and the condition of the hotel in general. It is true that our hotel is starting to make its experience felt over time, this is why a refresh is in progress (painting, cube of electrical sockets etc ...). Looking forward to welcoming you soon. Maëva LAM - Chargée Expérience Clients / Assistant Community

poor hotel location. very small room. facing construction site

Customer review rating 4.0/5

Denise Business - 08/02/2020 Confirmed reviews ALL

I was not imagining hotel rooms looks like this. not on over 100 eur per night there was no kettle, no fridge, not even a small bottle of water in that room. the hair drier was ancient and sooo slow. the shower cubicle had mould all over it. the bathroom was so small. there was no carpet anywhere on the room and obviously no slippers so then it was unpleasant to be there. i went to ask for a tea at night and they gave me a cup of tap lukewarm water and a separate envelope mini tea bag. no sugar. no spoon nothing and charged me 2.5 euros for it. breakfast had very few options. I am definitely never going back there.

Dear DENISE T., Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. To inform you, The Ibis standards don't allow us to give you some services as kettle, fridge, or free tea. Know that you can find this kind of services in other hotel of the Group as Novotel or Sofitel. It depends of the range. Sincerely, Maëva LAM - Chargée Expérience Clients / Assistant Community

Friendly and helpful staff!

Customer review rating 4.0/5

Carl E. Families - 06/02/2020 Confirmed reviews ALL

Very satisfied with our stay. And especially happy since my daughters birthday was well taken care of!

Dear CARL E., We very much appreciate your comments regarding your stay at the ibis Paris Porte d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your daughters birthday was a good time spent in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maëva LAM - Chargée Expérience Clients / Assistant Community

Near office I had to go to

Customer review rating 4.0/5

Sophie Business - 30/01/2020 Confirmed reviews ALL

All good if we put aside - 1 lift work on going (even if the date mentioned was passed - good for some exercise depending the flat you were on) - shower tray a bit blocked: I told so, was a bit better the next day - 1 cockroach, coming from behind the bathroom mirror, killed Hotel people were all nice

A good stay ruined by the untrustworthy cleaners

Customer review rating 4.0/5

Lucy G. Couples - 29/01/2020 Confirmed reviews ALL

Good location, clean hotel and what was a good stay until I realised that when the cleaner who was cleaning my room after the first night took the liberty of emptying the brand new bottle of moisturiser and other toiletries I had left in the bathroom out into their own container or whatever they used, I came to use them the following evening only to discover they had been emptied out and there was barely any left for me to use. It is very disappointing that I cannot leave my belongings (even toiletries) in the room when I am not there as the cleaners can clearly not be trusted. Next time I will think twice at staying at ibis hotels and if I have to then I will have to lock my belongings up. Very disappointing and such a shame that my experience has been ruined like this.

Good Stay

Customer review rating 4.0/5

Anna Couples - 26/01/2020 Confirmed reviews ALL

We have stayed at the hotel for the second time and were very satisfied with our room and with breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dominique LEMAITRE - Directrice

Far away location

Customer review rating 4.0/5

Septi M. Couples - 29/12/2019 Confirmed reviews ALL

For us the location is too far away. And its quite hard to get transportation. Its outside porte d italie anyway. No minimarket outside the hotel

It was ok

Customer review rating 4.0/5

Cha Couples - 28/12/2019 Confirmed reviews ALL

In general i am satisfied with my accommodation in IBIS. The hotel was warm and clean, the room toilet was not really good. There is just one lift working in hotel, it means i have to wait long time to get it. There was not water boiler in the room, i think something like this is important

Ibis Paris

Customer review rating 4.0/5

Anonymous Families - 24/12/2019 Confirmed reviews ALL

Room needs refurbished. Bits missing from flooring at side of the bed. Mould in the bathroom. Toilet too close to door. Tiles on the ceiling hanging down in room. Air conditioning vent was all bent. Lift had dirty walls and carpet and rattled.

I stay there regularly so I know it well. The lift improvements had an impact, but i am fit enough to use the stairs!

Customer review rating 4.0/5

Simon T. Families - 23/12/2019 Confirmed reviews ALL

Fine.

Hello, We very much appreciate your comments regarding your stay at the ibis Paris Porte d'Italie. We thank you for your fidelity. Sincerely, Pascal REINAUD - Guest Experience Manager

Unfortunately I was not satisfied with this hotel.

Customer review rating 4.0/5

Agne Business - 18/12/2019 Confirmed reviews ALL

Room was ok, hotel also ok (need renovation but still fine), but really impolite staff, no maps (it especially important when there are strikes in Paris), no effort to call taxi. I understand that there was a strike, but the staff was very not organised, put no efforts. They said the taxi will come on 8 am. We came 8 am to reception they said sorry no taxi. In such case they should say this information much earlier. Besides, the phone in number 615 is not working, so it's impossible to call to reception from the room. Really I am disappointed with this non-organisation of the staff.

Bonjour, Je vous remercie de nous avoir alerté à ce sujet. L'accueil est d'autant plus important pour nous qu'il est le cœur de notre métier. Nous vous prions d’accepter nos plus sincères excuses. J'espère que nous saurons regagner votre confiance lors d'un prochain séjour. Bien cordialement, Pascal REINAUD - Responsable Expérience Client
Customer review rating 4.0/5

Anonymous Couples - 15/12/2019 Confirmed reviews ALL

Worst front desk ppl.should consider that we are also paying to stay there...ll never come back to that property.worst

Dear Guest, Thank you for taking the time to alert us about your experience. Hospitality is a core valure for us and every guest should feel welcome. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pascal REINAUD - Guest Experience Manager

Not overly impressed

Customer review rating 4.0/5

Marie Q. Families - 28/11/2019 Confirmed reviews ALL

Hotel adequate, gluten free bread but no cereal, as stated on hotel info. Staff not particularly friendly especially in the restaurant. Gluten free option for dinner was woeful. Hotel clean apart from stairwells.

Hello, Thank you for taking the time to tell us about your experience. We appreciate your sharing your concerns. Please allow me to express our sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal REINAUD - Guest Experience Manager

comfortable stay in Gentilly, Paris

TripAdvisor rating 3.5/5

j0hnmarley Business - 26/11/2019 TripAdvisor review

Convenient work-related stay at Ibis Porte d'Italie. Quality is consistent and comfortable. Buffet breakfast is good value, and if you cannot find time to enjoy Paris 'haute cuisine', then the evening meals are adequate.

Hello, Thank you for your feedback, we hope to see you again very soon. Sincerely, Pascal REINAUD - Guest Experience Manager

Meh

Customer review rating 4.0/5

Lauren Couples - 25/11/2019 Confirmed reviews ALL

The reception person was rude when we checked in, room was dirty, put the do not come in sign on and they still came in, wasn’t helpful when asked to get to airport. All round awful

Hello, Thank you for taking the time to alert us about your experience. I am sorry to read that we failed to welcome you properly ; please allow me to express our sincerest apologies. Hopitality is a key value for us therefore your feedback is very important. Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal REINAUD - Guest Experience Manager

Nice room, bad paperwork

Customer review rating 4.0/5

Steffen Business - 23/11/2019 Confirmed reviews ALL

The room was good. At check-in, they told me that the breakfast is included. At checkout they charged me extra for the breakfast. I have told them that I need a receipt with my correct business address on it in order to do my travel expenses. They sent me a receipt with a receipt with the complete wrong company name and address.

Mrs. Daphnée B.

Customer review rating 4.0/5

Daphnée B. Couples - 20/11/2019 Confirmed reviews ALL

The staff helpful and kind. I felt welcome and all questions were answered and whatever the need is they take care of it instantly.

Hello, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Pascal REINAUD - Guest Experience Manager

Room nice, service at the desk lackluster

Customer review rating 4.0/5

Cj Couples - 17/11/2019 Confirmed reviews ALL

Check-in and check-out could both have been a bit easier, the room was clean, however shortly after arriving housekeeping did come in. Check-out was a bit confusing, not sure whether we had to wait to check-out or could use the express check-out. Check-in wasn't the easiest due to the receptionist only speaking a little English made it a little harder. Also, the receptionist wanted to help someone else at the same time was a little annoying. I am personally not a fan of people cutting lines.

Hello, Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations. A smooth check-in and check-out are importants and it seems that we failed to deliver ; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal REINAUD - Guest Experience Manager
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