ibis Tilburg Hotel 3 stars

Ibis Tilburg is a quiet and good hotel, the location isn't the amazing but its also good and well connected to the rest of the city. The staff are helpful and friendly, and almost always smiling! The rooms are clean and neat. The breakfast was good and had enough options, I didn't try dinner but it looked good while I hung out in the restaurants. My only gripe was the price of the room, and while it isn't extremely expensive, I still felt it was a bit overpriced, charge 10-20 hours less for a night and it would be perfect! The other people staying at the hotel were also polite, respectful and fun to chat with, especially Roo from Holland (not sure about the name spelling) and Radu from Romania! :D

As already mentioned on the booking.com review: continue like this and you never fail

When booking a room, we asked for a wheel-chair friendly room and we were happy they had 1 free. When we arrived at the hotel at 14:30 the room was not finished. As my wife (in wheelchair) had to go to the toilet, we asked the lady at the reception if they have a disabled toilet and she answered 'we do not have that''. So we asked if we could go to our room - even if not cleaned yet - so my wife could go to the bathroom. The lady checked with cleaning service and than heard that they do have a disabled toilet at the ground floor. The disabled toilet was located near the meeting rooms area; the corridor to that area was not very clean (they were converting a meeting room into an escape room as we've been told) and the toilet itself was also not very clean, not towels also. My wife did not care so much as she was happy to be able to go to the toilet. As our rooms were still not finished, we decided to go into town first. When we arrived back at the hotel later that evening and got the key to our room, we were very surprised again. The so called room with wheelchair access was very small; I had to move the beds so my wife could pass these on her way to the bathroom. Unfortunately, my wife was only able the enter the 1st meter of the bathroom (where the sink was located), but going to the toilet or even to the shower was impossible. The bathroom was deep but very narrow and because of the space between the wall and the 'side walls' (small walls to separate sink, shower and toilet), her wheelchair (about 67cm wide) could not pass... So my wife had to go to the GF disabled toilet during our stay and was not able to take a shower (which also had no seat). Can you imagine how she feels when she needs to go out at night (with a room on the 2nd floor) and then the next day not being able to refresh herself.. Even the next morning, when going to the disable toilet at the GF again, it was obvious that this toilet was not cleaned (the same dirt/rubish from the day before was still there). We skipped breakfast and went.. Before we arrive we intended to stay for a 2nd night if the room would be free, but after this bad experience, we decided not to and went searching for another hotel in another city. Interestingly we ended up in a Novotel in Rotterdam and the lady on the phone said ''we are aware of such rooms (in IBIS hotels) and in my opinion these rooms should not be indicated as wheelchair friendly > according the 'IBIS/ACCOR' policy or terms for such a room, they mean that it should be possible to enter a room with a wheel-chair and that's it''. The lady at Novotel promised us that their disabled rooms would have much more space (which was indeed correct, no need to move the beds) and they would be ok for entering the bathroom in a wheelchair also (and she was correct again); I only missed brackets next to the toilet, but luckily my wife does not need these. As we have stayed in a couple of IBIS hotels before, it has been the first time that we've had such a bad experience. It is unacceptable that the lady at the reception did not even knew they had a disable toilet at the GF.... I do not know what the ACCOR policy is in general with regards to disabled rooms, but I'd be glad to discuss this with the responsible person(s). I'm aware of the facilities which one needs to apply in a room for (Dutch) hotels and those sometimes differ from other countries, however; we've also stayed in Paris a couple of times and the disabled rooms in the IBIS and Mercure hotels we've stayed, are much better compared with this IBIS hotel in Tilburg, this while we expected to get some surprises in French hotels (as we've learned before at other hotels/chains). I wonder how the disabled rooms in other IBIS hotels in the Netherlands look like. With my job / personal experience in designing technical systems for many hotels (-chains), I've seen much better (read 'simple') facilities for people with a disability, allowing them to enjoy a family trip also as going out is often a hurdle for people with a disability.

Every single sound from the room above us was heard very loudly felt like it was happening in our own room. and since the guest above us was doing weird things with the chair in the middle of the night we couldnt get any rest. the staff was very polite and the breakfast was decent this is the only reason I can give a 4 point rating.

It is rather far out of town if you don't have a car or bike. Bus service on weekend not direct but stop quite nearby. The main problem was that the doors to rooms are really heavy and slam shut. The people next to me came back at 2 am and went in and out about 7 or 8 times up to 3 am, with doors slamming each time. There's a banner near the lift urging quiet after 20 pm but please put the same note on the doors and somehow fix the slamming. The breakfast buffet is fine but I normally eat mûsli. Didn't like the type on offer, was hard to enjoy. The room was fine. Very clean. Comfy bed. Good shower. Just right. Very pleasant and professional staff at reception, breakfast.