Mercure Sao Paulo Alamedas Hotel

Mercure Sao Paulo Alamedas Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,043 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Hotel is 1.2 miles from major hospitals Nove de Julho and Sirio Libanes

  • Ideal for families. We have apartments with furnished mini kitchen

  • Enjoy a hotel in São Paulo with a pool with city view

  • Next to the famous Paulista Avenue, 5 minutes walk

  • We are 400 meters away from the Consolacao subway, only 6 minutes walk!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Paulo Alamedas Hotel

Rua Padre Joao Manuel 202, Jardins, SAO PAULO SP
01411000 SAO PAULO
Brazil

Telephone +55 11 3069-1600

Fax +55 11 3069-1590

Contact email

  • AIPORT BUS SERVICE:  Trianon Masp

  • METRÔ:  Consolação - 2 quadras

  • By plane

    CONGONHAS At 10km / 6 miles

GPS:-23.560173, -46.66074

Companies

  • ANGLO AMERICAN 0.6 km / 0.37 mi
  • CONJUNTO NACIONAL 0.2 km / 0.12 mi
  • DANONE 0.6 km / 0.37 mi
  • LIVRARIA CULTURA 0.3 km / 0.19 mi
  • MITSUI 0.4 km / 0.25 mi
  • UNIMED DO BRASIL 0.3 km / 0.19 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

DA FRANCO

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 12 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

Our guest reviews

Our guest reviews for
Mercure Sao Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,043 reviews

TripAdvisor Rating  4.0/5  1,398 reviews

Decent stay but don't expect much

Customer review rating 3.5/5

Aline H. Business - Confirmed reviews ALL

The room facilities were very worn out and requiring maintenance. Location is great, and that's why I think structure in general could be renovated.

Dear Aline, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

well located, great breakfast and good value for money

Customer review rating 4.5/5

Pedro Business - Confirmed reviews ALL

Satisfied again with the hotel and with the service

Prezado Pedro, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Awful stay

Customer review rating 1.0/5

H. S. Business - Confirmed reviews ALL

- Poorly maintained rooms (broken floor, chipped wall, mold on the tiles, etc) - Uncomfortable mattress - Bathroom with tiny shower stall - Lack of hygiene in food handling - Poor quality internet - Small non-smart TV and only non-HD channels - Very high price for what it offers

Prezado Helio, Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. Gostaríamos de convidar o Senhor e sua esposa para cortesia de uma diária com café da manhã em nosso hotel. Sabemos que isto não justifica em nada a péssima experiência que tiveste conosco, porem queremos demonstrar que as suas críticas foram percebidas pela nossa equipe e que surtiram efeito prático em nosso serviço. Para exercer esta cortesia de hospedagem, basta responder este e-mail (com cópia para h0… e h0… ). Validade até 15/mai/23. Obrigado novamente por nos informar sobre sua experiência e trabalharemos nos pontos de desenvolvimento relatados. Sinceramente, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

well locatee

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Very good service, the people in reception were very kind and assisted with every request

Dear Amalia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Guter Aufenthalt, aber schmutziges Schwimmbad

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We were disappointed that we couldn't swim. We told the receptionist that the water from the swimming pool was blurry and dirty, but nothing was done.

Dear Leticia, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Good location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We received a good attention for the staff

Dear João, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Close to Everything

Customer review rating 4.5/5

William Solo - Confirmed reviews ALL

Staff was friendly, housekeeping was timely, and room had everything I needed. My only problem was with the AC unit located directly above the bed, which made it feel too cold while sleeping.

Dear William, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

I had been on the hotel several time and the service had been great.

Customer review rating 4.5/5

Guillermo D. J. C. P. Business - Confirmed reviews ALL

Every thing was great, service, foot. 2 items to review. One good and one bad. Good, I let know that I move from other hotel recommend for my new Sao Paulo team, because the service and the restaurant. I arrived last afternoon. And the front desk help me so the restaurant can give the dinner service for 30 minutes. Bad. I note that I made the reservation with breakfast include, but because my fly was early in the morning. I won not be able to use the breakfast, so I requested to take out, but the front desk person, did not review or make something for help.

Dear Guillermo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Great location...bad internet

Customer review rating 3.5/5

Jonathan H. Business - Confirmed reviews ALL

Always fine except for the very slow Internet, I had to leave and work somewhere else

Dear Jonatham H., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Customer review rating 2.0/5

Ismar B. Business - Confirmed reviews ALL

All the positive points were not enough to compensate for three days with only one elevator. It's very unlikelly that I will use the Accord chain again. Some problems are not acceptable.

Dear Ismar, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Well located, clean and good staff

Customer review rating 4.5/5

Jorge Business - Confirmed reviews ALL

All good, staff is kind and helpfull, installations are clean and well mantained, breakfast is good, and hotel it is well situaded. Only issue is some times the two elevators are not good enough and you may have to wait to get it.

Dear Jorge, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Love the property and all of the staff-

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Having to work while on vacation requires good internet- totally lacking - had to change room because of poor internet connection 30 days of signing on and resigning on was extremely frustrating - staff is the best no complaints your emoji s below need updating as I am NOT represented as a gay man with a spouse of 40 years - neither of us wear a dress - this is an insult which I’ve complained about for years you need to address your short sightedness

Dear Henry, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Great hotel with some "ifs"

Customer review rating 3.0/5

Marcos V. Families - Confirmed reviews ALL

Room is good, but there were 3 problems: 1) wifi was terrible 2) elevator was very slow and often full. I relented to use the stairs at least twice (12th floor) 3) they were renovating a roon on the 14th floor and thewre was a lot of noise. Other than that, the staff was great.

Dear Marcos, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Very nice stay

Customer review rating 4.0/5

Good H. I. J. Solo - Confirmed reviews ALL

Very good hotel in excellent location next to Av Paulista and in the J. area. The rooftop pool is definitely a valuable extra. The gym is basic but useful. The restaurant offers good variety of food. Good value for money. I guess the hotel should soon be up for some refurbishment.

Dear Emil, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Good place to stay in Jardins

TripAdvisor rating 4.0/5

Emil_London TripAdvisor review

Very good hotel at excellent location next to Av Paulista and in the Jardins area. The rooftop pool is definitely a valuable extra. Good value for money. Rooms are nice and clean, a touch of refurbishment would not hurt.

Thank you for reviewing your stay at Mercure São Paulo Alamedas. It is always a pleasure to receive positive impressions. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement for us to continue to improve the quality of our services. Thanks again for letting us know about your experience and we hope that your next visit will be as pleasant as the previous one. Regards, Allen Vasconcelos AccorHotels Customer Digital Card Ambassador Mercure Sao Paulo Alamedas

Double pay for your hotel stay. Rip off!

TripAdvisor rating 1.0/5

mokoupai Business - TripAdvisor review

Pre-paid Reservation via Hotels.com for 3 nights. Hotel would not do 6:00 pm check out. So we did a full day prepaid via hotels.com. Presented hotel with second reservation info. At check out, they wanted to charge us again. We told them it was prepaid. They acknowledged. We left. 2-days later we got a bill for 4 nights. Additionally, we paid for our breakfast at hotel and we got billed for it again. All was done with Supervisor's approval "Lrissa" and front receptionist "Allan" whom she had zero of customer service. This place used to be good. We have been going there for over 15 years. New management is a rip off. We are in contact with Hotels.com to get the matter resolved.

Fantastic.

TripAdvisor rating 5.0/5

Adilson O Families - TripAdvisor review

Fantastic hotel located in a good area, near Avenida paulista - SP. The hotel is very comfortable and the staffs are ready to help you and friendly to give you walking tips about the city as well. It is a safe place to go out for a walk. Tks

Dear Adilson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards. Livia A.

Good hotel and an ok location

TripAdvisor rating 3.0/5

ValdirCampanini Families - TripAdvisor review

Me and my family (wife and daughter) spent a week here and had a great stay. The staff is very helpful and the amenities are really good. The location for business is nice, but for a vacation is not so good considering that you will get the traffic jam from Paulista Avenue and surrounding on daily basis. In the overall it was a pleasant stay.

Dear Valdir Campanini, Thank you for the great review of our staff and amenities. From this location you can walk to museums, theaters, shopping malls, parks, bookstores, restaurants and bars. There is also the subway station walking distance, so you can avoid traffic jam. The hotel offers a good swimming pool for those who are on vacation or who have time available to enjoy it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. Livia A. General Manager

Very good but could be excellent

TripAdvisor rating 4.0/5

Kris K Solo travel - TripAdvisor review

Everything about this hotel was just great, nice location, very good front desk staff, clean nice room and very responsive housekeeping. But it could have been excellent if, if they could have provided a wine or beer bottle opener in the room along with the other things provided in the hotel. Each time I needed to open a wine bottle or beer bottle one of the staff bring one up to my room waits until I used it as they had only one opener for the hotel. This happed 3 times in my 4 day stay. Those openers cost less than $5 and not sure why this big deal. Hope this hotel will take care of this minor issue and gain an Excellent rating from customers like me! That said, kudos to the front desk staff, always very helpful.

Dear Kris, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bottle opener should have been left in your room during your hole stay. Employees will be instructed in this matter. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia A. General Manager

Ok, but improvement needed

TripAdvisor rating 3.0/5

Sven v Business - TripAdvisor review

WiFi speed was far below what was needed, the room was a little outdated and lacked good isolation plus some small inconveniences. Breakfast was ok, but can be improved. The staff is really helpful and deserve a compliment!

Dear Sven, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rooms were all refurbished and are available in 3 categories: Privilege, Suite and Standard. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General Manager

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