ibis Poitiers Beaulieu Hotel 3 stars

Staff were rude, abrupt and unhelpful. None of the staff greeted us with a warm welcome, not even a bonjour. We asked if it was possible to have a drink and were told yes just let me know when you are ready to order. We appeared to be an inconvenience taking them away from their mobile phone. Light snacks were available but when we were eventually served, the croque monsieur was still frozen in the middle. It was reheated making it virtually inedible. They had run out of beer and at the height of a heatwave,we were not even offered a small bottle of water to ensure we remained hydrated. Overall, an unpleasant stay. We will not be returning and I doubt I will even receive a response to my comments

The hotel was satisfactory but we hardly saw any staff throughout our stay. Fortunately we know the area and could find a restaurant for dinner, but no advice was given by the receptionist in this respect.

Helpful and pleasant staff. Room very clean

Hi My name is Jean Paul M. I booked hotel ibis beaulieu a poitiers for 3 nights 17th,18th,19th of May 2019 I paid 25/04/2019 £149.90 and 20/05/2019 when I can 18th of May I paid again £155.04 I don't know why I paid twice when I asked on reception they just wrote in they are booking now I want to know how I will get my money back thanks

I use this hotel as a convenient stop after a days driving across France. I find a smiling welcome, a restful evening and an ample breakfast. I do very much regret the closing of your restaurant.

Very friendly welcome. No lift to 1st floor but was offered to have our bag taken up. Given information about nearby restaurants not to far to walk. Good breakfast

The pillows lumpy, one towel per person, no restaurant facilities, stale bread under the bed, spiders in the bathroom, no grab bar in the shower, which was slippery - need I go on. A very mediocre experience.

good as usual. miss the restaurant.

Excellent from check in to check out. Helpful staff and room lived up to expectations. Excellent value for money.

Much better than our previous experience of Ibis Budget, Bordeaux Lac. This Hotel was quiet, the bed comfortable and the reception staff excellent, even though she had to multi task.

Ideal for visiting the area. There was resteraunts close and a supermarket

UNE EXPERIENCE SATIFAISANTE ET AGREABLE

We use this hotel because it is almost exactly halfway on our journey. We always look forward to its relaxing atmosphere but I DO MISS the restaurant.

We stayed here on drive back from Portugal we were put into a room next to a couple and a baby who appeared to be living there ,the baby kept crying and every time it did the woman and man started shouting it was a nightmare ,no sleep and had to drive 500 miles !!

A very warm welcome was extended by the reception team. We were checked in on line so all went without a hitch. We were travelling with our dog, when reception noticed that the room allocated was first floor, she changed it to ground floor without us even asking, much appreciated! The room was perfectly OK, nice bed and bathroom. The restaurant was not open, but we were given information about local eateries, and partner discounts, and the bar was open. A good breakfast, and seamless checkout. Very nice stay thank you.