Mercure Hotel Koeln West 4 stars

Customer review rating 4.3/5 6,400 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Hotel Koeln West
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Hotel extras

  • 191 modern air-conditioned rooms

  • 46 family rooms for up to 4 people

  • An ALLSAFE-certified hotel

  • Large, comfortable summer terrace

  • Wellness area with sauna, fitness center and indoor pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
Business services
  • 12 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Koeln West

Horbeller Str.1
50858
koeln
germany

Tel: +4922345140

Fax: (+49)2234/514106

Check-in from 15h00

Check out up to 12h00

  • STRASSENBAHN :  7 MARSDORF

  • By plane

    DUESSELDORF At 60km / 37.5 miles

  • By plane

    KOELN At 25km / 15.63 miles

  • By car

    KREUZ KOELN WEST At 1km / 0.63 miles

  • By train

    KOELN HBF At 9km / 5.59 miles

GPS :50.919353, 6.85602

Companies

  • AXALTA 0.8 km / 0.5 mi
  • SPIES HECKER 0.8 km / 0.5 mi
  • TOYOTA 1.0 km / 0.63 mi
Companies

Your meetings and events

The Mercure Köln West hotel has 11 meeting rooms with free WIFI, state-of-the-art technology and plenty of natural light. Even large events with up to 199 participants can be perfectly accommodated in our hotel, as well as private functions.conference rooms equipped with the latest technology, WIFI and plenty of natural light. Our hotel is not only ideal for private functions, but also the perfect setting for large events for up to 250 people. The rooms can partly be accessed by vehicles, so

Room descriptions and layouts

12 

meeting rooms

From 1 to 199 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • TV with VCR

  • Meeting room

  • Video camera

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • Syndicate rooms

  • Video equipment

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free for two children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with double bed and twin beds

  • Max. number of persons: 4
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard-room with a double bed and a comfortable sofa bed

  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LES CRÉATEURS

Type of cuisine: International

Our Les Créateurs restaurant, which seats 120, serves international and regional cuisine from 6.30am to 11pm. During the summer months, you can relax on our sun terrace and enjoy light meals.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIS-À-VIS

Non contractual photo

Enjoy a delicious Kölsch beer or a glass of wine from our Mercure wine list in our stylish hotel bar, which is open daily from 5pm to midnight. We also offer light Mediterranean and regional dishes. Treat yourself!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,400 reviews

tripadvisor

TripAdvisor Rating 3.5/5

850 reviews

Super Service

Customer review rating 4.3/5

D. Couples - 14/10/2020 Confirmed reviews ALL

Alles super

Customer review rating 4.3/5

Jon E. Couples - 06/10/2020 Confirmed reviews ALL

On arrival at 6pm on 03/10/20 we greeted by the most polite and professional receptionist we have ever met Been in hotels all over the world this guy was the best Well done Mercure you have a real gem wish we had his name to give you Thanks Jonathan

Really good and Nice Staff but the Rooms could be better

Customer review rating 4.3/5

123 Business - 02/10/2020 Confirmed reviews ALL

The Staff was really kind and friendly. The Room was on the street side so very loud at night. Closing the window wasnt an otion due to the heat in the room. Aswell there were many corners in the room wich could be repaired.

As good as possible in difficult circumstances

Customer review rating 4.3/5

Stewart C. Couples - 02/10/2020 Confirmed reviews ALL

Usual high standard of friendly staff, efficient service, well prepared and safe room . Obviously some restrictions disappoint but they are inevitable. Looking forward to our next stay hopefully in happier times next Spring.

Customer review rating 4.3/5

Mark H. Business - 01/10/2020 Confirmed reviews ALL

Managed well with the COVID situation . Clean hotel. Only issue was the room was very warm.

Quit good location not far from the main autobahn. Parking places very narrow.

Customer review rating 4.3/5

Uk R. Solo - 22/09/2020 Confirmed reviews ALL

When I arrived I was informed that the dining room was closed and no dinner service was available. Then I was told that breakfast would not be available at 06.30 and would start at 07.30am. I had a long journey ahead and had booked this hotel for the early breakfast. The bar was closed so no refreshments when I arrived from another very long car journey. This was rather disappointing.

Dear John K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations. I understand your disappointment regarding the dinner restaurant. Please accept our sincerest apologies. Due to the current situation and the low occupancy in hotels in general it is not possible for us to open the restaurant on these weekends. Our breakfast during the weekend starts at 7am. As you might understand we do not inform every guest about this general information, which is shown on our website. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

I wasn"t glad with the reception. The Rest is OK

Customer review rating 4.3/5

Abdou K. C. Business - 10/09/2020 Confirmed reviews ALL

The Reception was not friendly. Thats all.

Good location for travelling

Customer review rating 4.3/5

Mrs P. Families - 31/08/2020 Confirmed reviews ALL

Very pleasant stay. The food was nice and staff were very welcoming and helpful. Beds were comfortable and the bathrooms clean and functional. The hotel is perfectly located near the motorway for a convenient stop over whilst travelling.

Dear Alison P., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Good stay for dog owners

Customer review rating 4.3/5

Kay K. Solo - 30/08/2020 Confirmed reviews ALL

All very good and clean

Dear Kay K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Pleasant stay in Koln

Customer review rating 4.3/5

Jan T. Friends - 21/08/2020 Confirmed reviews ALL

The hotel has comfortable reasonable sized rooms with pleasant personal. Located rather far from city center but easily accessible with car and public transport. Plenty of supermarkets and food options around, so no problem with getting food even with rather bad opening hours of hotel restaurant.

Dear Jan T., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

High standard maintained in difficult circumstances

Customer review rating 4.3/5

Stewart C. Couples - 21/08/2020 Confirmed reviews ALL

While there are restrictions which affect overall enjoyment- this is offset by the sense of security that all necessary safety precautions have been taken. Breakfast superb as ever- staff friendly and professional.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Super Aufez

Customer review rating 4.3/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

Everyone was helpful, the bed was extremely comfortable and I slept deeplz

Good hotel.

Customer review rating 4.3/5

Bart Couples - 18/02/2020 Confirmed reviews ALL

Friendly and helpfull staff. Fine and clean room. Clean bathroom. Good and extensive breakfast. Hotel has a closed carpark. Tram will bring you in 25 minutes in the centre of Cologne. Tramstop is nearby the hotel.

Dear Therese N., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

everything fine

Customer review rating 4.3/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

nice room, silent, good breakfast, nice people

Dear Monika B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

not good

Customer review rating 4.3/5

Yehoshua G. Business - 06/02/2020 Confirmed reviews ALL

For older guests The Tube bathrom borders are too high Not comfortable to get in and out Door of the Tube is too small Very sliperry The mirror is on the Bathroom door and not comfortable to use No doors for the "cupboatf" only a cheap rack. the whole room feels cheap and poor, not as a 4 stars hotel

Dear Yehoshua G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your upcoming stays we are happy to provide a room with a walk in shower. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager
Customer review rating 4.3/5

Ole K. T. Couples - 19/01/2020 Confirmed reviews ALL

Fine. Fine. No problems.

Dear Ole T., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Super visit

TripAdvisor rating 3.5/5

I5673JZsteven Business - 19/01/2020 TripAdvisor review

I've staid here before, always good.fast and friendly check-in, welcoming reception area, nice loyalty drink, sensible room cleanup as not to clean every day. efficient transport links to Koln, useful shops and restaurants locally. Wonderful sauna and pool. Room spacious, clean and modern, all good. Koln hotels can be costly due to Messe, but middle of the range pricing.

Thank you very much for the great Feedback. I will forward your warm words to my team. We hope to welcome you back here anytime soon.

Good for a short staying

Customer review rating 4.3/5

Silvia Business - 14/01/2020 Confirmed reviews ALL

I enjoyed staying at the hotel for 2 nights, but there are a few things to improve.

Dear Silvia G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Hotel is good for the car travelling as enough parking inside hotel area

Customer review rating 4.3/5

Raymond C. Business - 04/01/2020 Confirmed reviews ALL

All good the first night the room when we walk in is cold due to the heater is not on, after turn on it take few hours to warm up, breakfast is standard. The reception staff is helpful and nice, we are happy the stay with hotel

Dear Raymond C., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Rooms Division Manager / Social Media Manager

Very good and comfy

Customer review rating 4.3/5

Arran E. Couples - 30/12/2019 Confirmed reviews ALL

check in was a breeze and I didn’t get the gentleman’s name but absolutely fantastic. Made us feel very welcome and also on departure wished us a happy new year. We asked for extra pillows and within 10 minutes they were with us. Seemed like they go above and beyond .

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