ibis Aix-en-Provence Hotel 3 stars

Customer review rating 4.3/5 5,591 reviews

ALLSAFE approved hotel

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ibis Aix-en-Provence
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+ 17 Services

Hotel extras

  • Free secure car park

  • Easy access to the city center in 10 minutes

  • Balnéo baths, hammam and sauna EUR 15 for 2 hours (2 minutes away, reservation required)

  • Catering service in your room, on the terrace or in the A/C restaurant

  • Pasta & Noodles restaurant with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 13h30

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • LATE CHECK-OUT UP TO 4PMPaying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Outdoor heated pool
  • Fitness centre (nearby)
  • Clay tennis court (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine
Business services
  • Web corner
Information message

Hotel location

ibis Aix-en-Provence

Chemin des Infirmeries
13100 aix en provence
france

Tel: +33442279820

Fax: (+33)4/42385076

Check-in from 13h30

Check out up to 12h00

  • BUS AIXOIS :  8 VAL DE L'ARC

  • By plane

    MARSEILLE PROVENCE At 29km / 18.02 miles

  • By plane

    MARSEILLE PROVENCE At 29km / 18.02 miles

  • By car

    A8 SORTIE 31 At 1km / 0.62 miles

  • By car

    VAL ST ANDRE At 1km / 0.62 miles

  • By train

    AIX EN PCE TGV ARBOIS At 20km / 12.43 miles

  • By train

    AIX EN PROVENCE At 3km / 1.86 miles

  • By train

    MARSEILLE At 30km / 18.64 miles

GPS :43.51146, 5.46529

Congress centre

  • CARNOT 3.0 km / 1.86 mi
Congress centre

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 14 m² / 151 sq ft
  • Wireless internet in your room

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 14 m² / 151 sq ft
  • Wireless internet in your room

Room with 1 double bed + 1 extra bed equipped with the new bedding

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room

Reduced Mobility Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
Rooms

Our restaurants and bars

NOMAD

Type of cuisine: International

BAR

Non contractual photo

Take a moment to relax at our bar. No matter the time of day, everyone is invited to join us inside or outside, on the shaded terrace with its delightful fountain.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Aix-en-Provence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,591 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,382 reviews

Very easy to park

Customer review rating 3.5/5

B. Business - 10/03/2021 Confirmed reviews ALL

People at reception were very friendly

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

AS USUAL CONFORME AND PERFECT

Customer review rating 4.5/5

S. Business - 06/11/2020 Confirmed reviews ALL

GOOD

Dear GILLES S., We very much appreciate your comments regarding your stay at the ibis Aix-en-Provence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémi POL Directeur

Quality going down but still acceptable

TripAdvisor rating 3.0/5

JFM346 Family - 26/10/2020 TripAdvisor review

Rooms beginning to look tired. Found some crushed chips on floor, then a long hair on bathroom wall, and finally dried pee on toilet, all in first 15 mins. Cleaned each discovery up myself because it wasn’t until I found the dried pee that I realized how bad the cleaning had been. Still a good 3-star hotel but nothing like how it used to be when it first opened. Good efforts for COVID-19 management. Breakfast buffet has variety and quality.

Dear customer, thank you for your message. I am really sorry to read our comment, have you informed the staff in place that day so that they can offer you a new room? Staff are available 24/7. Remi POL
Customer review rating 4.0/5

Anonymous Families - 20/08/2020 Confirmed reviews ALL

Real nice hotel with very friendly staff, well appreciated. Good restaurant! Swimming pool was very welcome in the warm days we spent in Aix-en-Provence. Due to COVID-19 situation, rooms we're not cleaned which is perfectly understandable. Only a possibility to empty the bins should be foreseen. Location next to a bus stop is perfect. We missed a place to park our bikes, to be able to lock them properly.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

Brilliant hotel.

Customer review rating 5.0/5

D G. Couples - 13/08/2020 Confirmed reviews ALL

Very high standards throughout. The room was clean, comfortable and well equipped, as was the en suite bathroom. The hotel has a wonderful garden to relax in and a lovely outside terrace for dining. The restaurant is excellent.

Dear DAVID G., We very much appreciate your comments regarding your stay at the ibis Aix-en-Provence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémi POL Directeur
Customer review rating 4.0/5

S. Business - 29/07/2020 Confirmed reviews ALL

positive

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

yes

Customer review rating 3.5/5

Mme Friends - 18/07/2020 Confirmed reviews ALL

satisfaisante

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

Dirty, friendly, like the terrace

TripAdvisor rating 1.0/5

MyriamMS Business - 28/06/2020 TripAdvisor review

Room was really dirty. The air condition was black from dirt. Also the floor of the bathroom.. Friendly people and nice terrace On 3 nights they do not clean you room Poor service for 100 euros a night I prefer to pay a bit more and get clean room and cleaning every day.

Hello, I'm sorry to read your comment, do you know that a team is available for you 24 hours a day and could have offered you another room? 100 euros must correspond to the rate with breakfasts included. Indeed in this particular period, and to protect our staff we do not clean the rooms during the stay. Have a good day

Very convenient.

Customer review rating 4.5/5

U Solo - 12/02/2020 Confirmed reviews ALL

Very satisfied.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

Exelente

Customer review rating 5.0/5

Anne-sofie T. Couples - 04/01/2020 Confirmed reviews ALL

Very Nice staff. God Ford. Comfotable premises.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

Very very good!

Customer review rating 4.5/5

Anonymous Friends - 04/01/2020 Confirmed reviews ALL

I appreciated a lot every service you offered, in particular an easy reception service particularly pleased at the arrival. A very good dinner and a comfortable bedroom.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

HOTEL CONFORME A NOTRE ATTENTE

Customer review rating 4.0/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Hotel conforme à nos attentes.

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. N'hésitez pas à partager votre avis sur tripadvisor.com ! Nous espérons vous revoir très bientôt! Cordialement, Rémi POL Directeur

Good value for money

Customer review rating 4.5/5

Karl Business - 22/11/2019 Confirmed reviews ALL

Nice hotel. No noise problem despite the fact that the hotel is near a highway.

Dear Karl V., We very much appreciate your comments regarding your stay at the ibis Aix-en-Provence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rémi POL Directeur

As expected

Customer review rating 4.5/5

Héctor Couples - 28/10/2019 Confirmed reviews ALL

As expected, but would've appreciated if you advertised you had Tesla Superchargers on the property.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

One night stop over to attend a meeting

Customer review rating 2.5/5

Melita F. Friends - 16/10/2019 Confirmed reviews ALL

OKish. Room spacious but shabby. Discovered during the night the air conditioning was not working so although bed was comfortable it was too hot too sleep. Bathroom especially the toilet could have done with a better clean. Evening menu unappealing and seemed to include bought in items, but no where else to eat close by. ‘Trendy’ réception area was fairly relaxing but I would expect a 3 * hotel to have complementary chilled water as a minimum requirement, would have been very welcome after a hot night with no air con.. Breakfast is expensive. Would have welcomed mini breakfast of coffee and croissant only, to eat in or takeaway. Have stayed in other Ibis hotels where guests are able to take a free coffee for the onward journey, whether or not they pay for a full breakfast. Not here! This hotel is overpriced and offers limited facilities for guests’ comfort. I don’t think many clients on a short overnight stop would use the piscine, which I am sure is the only reason the hotel was awarded three stars. I would not use this hotel again if there were a better alternative. It is not convenient for the city centre.

Dear ALAN F., Thank you for taking the time to tell us about your experience at the ibis Aix-en-Provence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémi POL Directeur

Accomodation as expected

Customer review rating 4.5/5

Paul F. Couples - 15/10/2019 Confirmed reviews ALL

Very helpful reception staff provided comfortable stay.Only the bathroom was a little tired and smell from toilet or drain was a little disturbing.

Amazing 'cheap and cheerful' in every good way

Customer review rating 4.5/5

Wendl Business - 29/09/2019 Confirmed reviews ALL

No frills, but functional clean and comfortable accommodation with enthusiastic staff even at 10 pm when we arrived. Efficient friendly check in. self service style breakfast was excellent. A pleasure to have stayed there overnight.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

Highly Recommended Hotel

Customer review rating 4.5/5

John Solo - 25/09/2019 Confirmed reviews ALL

Clean and comfortable room. Efficient and friendly staff. Excellent Breakfast.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rémi POL Directeur

Great place

TripAdvisor rating 5.0/5

brian1549 Friends getaway - 12/09/2019 TripAdvisor review

Would recommend this hotel location short taxi ride into aix en provence A bit quirky but great hotel The swimming pool and surrounding grounds are first class the restaurant could have a better food choice but still good

Great place

Customer review rating 5.0/5

Brian N. Friends - 10/09/2019 Confirmed reviews ALL

Wonderful service

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rémi POL Directeur

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