ibis Aix-en-Provence Hotel 3 stars

The hotel is clean and located in a calm area of the city, slightly decentralized. Free parking, very nice garden, restaurant and pool area make a friendly impression. Room clean and arranged with ibis standards, so no surprise if you know it. Nice and helpful hotel team. I recommend it for guest who need to reach easily the Marseilles airport.

The overall cleanliness of both the room and the rest of the facilities is not too good. We have not had the perception that we have been made the room on a daily basis. The bin has not been removed. We have not been made a bed. We have not changed our towels. We have not been replaced by water paper. it is possible that this situation is due to a misunderstanding on my part, because the rules have changed in recent years.... that this type of service is no longer on a daily basis ....., if this is so, it would be good to specify it explicitly in the room or in the establishment to avoid bad perceptions ..... the public WC are also very dirty, and without WC paper and soap..... external bins, constantly full. In a positive way, the hotel is in a perfect location, it have a lot of possibilities to improve and achieve the perfect rate to be a 10 rate establishment!!!.... I hope my experience can help you to improve...

Room condition was below average. Bathroom is disgusting and stinky, needs complete renovation. Staff made several mistakes (like programming the room key for one day instead of the overall stay). Cleaning staff forgot the cleaning cloth and a a used pillow cover in the room (staff not even apologising and claiming it is a normal human error). Pool condition is lousy (tiles falling apart). We were denied room cleaning for the first days and this was only reversed following our repeated requests. Same for keeping the pool open until 19:00 instead of 21:00 (officially disclosed).

Excellent staff, clean, accessible, great location Slight stench in room 82, could be better informed of conditions before arrival…housekeeping

Calm and comfortable. Lovely restaurant and outdoor area. Friendly staff and nice room.

Very good petit dej

Rooms beginning to look tired. Found some crushed chips on floor, then a long hair on bathroom wall, and finally dried pee on toilet, all in first 15 mins. Cleaned each discovery up myself because it wasn’t until I found the dried pee that I realized how bad the cleaning had been. Still a good 3-star hotel but nothing like how it used to be when it first opened. Good efforts for COVID-19 management. Breakfast buffet has variety and quality.

Room was really dirty. The air condition was black from dirt. Also the floor of the bathroom.. Friendly people and nice terrace On 3 nights they do not clean you room Poor service for 100 euros a night I prefer to pay a bit more and get clean room and cleaning every day.

Would recommend this hotel location short taxi ride into aix en provence A bit quirky but great hotel The swimming pool and surrounding grounds are first class the restaurant could have a better food choice but still good

We chose this Ibis property based on both prior hotel reviews and our needs. Great and helpful staff; nice property including the pool area. The room was comfortable for a 1-2 night stay. Another attraction was the on-site parking which would be difficult inside the city itself at other locations. A pleasant an unexpected surprise was the convenience of the bus transportation system with a stop right outside this hotel driveway. Very efficient system allowing easy access to Aix restaurants and Saturday Market. Highly recommend this property for your stay in Aix-en-Provence !

Perfectly adapted for veg friendly folks in searching a nice place to stay for a night or 2, this is one rare hotel in the surroundings which afford such variety of veg food!!! Highly recommend it!!!!

The lady from the reception was unable to provide a taxi in due time. The location is not very good but there is a bus connecting to city center. The room is good so are the beds but the bath is very small.

Chic and friendly property but location is far from city centre. When I was staying, there was construction around hotel area so buses were not reached hotel. Then I needed to take taxi go-back town everyday. It is costly though.

Hotel was quiet during our stay. Located on the outskirts of town, not walkable to centre. Bed comfortable to sleep in, however we noticed bedding was not changed during our 4 night stay, which was a minus. Bathroom was not thoroughly cleaned either. Fan in bathroom (pod-style bathroom) blew constantly and rather loudly and could not be turned off, which disturbed my sleep somewhat. The bar area near reception was nice and was handy for a drink. The restaurant food was cooked to order and was pretty good. We found this handy as the hotel is a long way from town - about a ten minute drive. A bus goes into town from right outside the hotel at regular intervals. Overall the hotel was fairly good value.

Full-range pleasant stay from enjoying the swimming pool to discovering new dishes, may I add the diligent service from the cleaning staff, the convenient location close from Aix-en-Provence and close enough from Maerseilles