Hotel - Novotel Lyon Gerland Musée des Confluences
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Novotel Lyon Gerland Musée des Confluences Hotel

4.0/5 1,162 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 0600:-24:00
    • Opening hours : Week-end 0600:-24:00

Business services

  • 15 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

ARROW GENERIQUE0.3 km / 0.19 mi BOIRON8 km / 4.97 mi COLAS0.2 km / 0.12 mi GENZYME2 km / 1.24 mi LE PROGRES1.5 km / 0.93 mi MERIAL0.7 km / 0.43 mi QUARTIER SCIENTIFIQUE DE GERLAND0.1 km / 0.06 mi SANOFI0.1 km / 0.06 mi TECHNIP0.5 km / 0.31 mi TOTAL14 km / 8.7 mi ZONE DU CONFLUENT1.5 km / 0.93 mi
AVENTIS PASTEUR0.1 km / 0.06 mi CIAPEM3 km / 1.88 mi ENS0.3 km / 0.19 mi LAFARGE2 km / 1.24 mi MACIF1 km / 0.62 mi METALOR5 km / 3.11 mi RHODIA - SOLVAY10 km / 6.21 mi SNC LAVALIN0.3 km / 0.19 mi TNT0.1 km / 0.06 mi ZA DE L'ARTILLERIE1.5 km / 0.93 mi

Congress centre

HALLE TONY GARNIER0.1 km / 0.06 mi

Exhibition and convention centre

EUREXPO13 km / 8.08 mi PALAIS DES CONGRÈS7 km / 4.35 mi

Exhibition centre

HALLE TONY GARNIER0.1 km / 0.06 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Ideal for your seminars of up to 220 people, the 16 rooms, renovated in 2017, are modular, high tech and brightly lit. Discover the N'Loft, an atypical meeting space perfect for discussions, creativity and team cohesion.

Novotel Lyon Gerland Musée des Confluences Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAS 18 m2 2 m 0 0 5 0 0
LAB 1 OU LAB 2 23 m2 2 m 15 12 10 10 0
LAB 5 OU LAB 6 23 m2 2 m 15 12 10 10 0
LAB 3 OU LAB 4 23 m2 2 m 15 12 10 10 0
VERANDA 25 m2 2 m 0 0 14 0 0
STUDIO 1 30 m2 2 m 14 8 8 8 0
STUDIO 2 30 m2 2 m 20 12 15 12 15
N'LAB 33 m2 2 m 19 16 16 16 0
N'LOFT 85 m2 2 m 50 25 30 40 40
FACTORY A 95 m2 3 m 70 32 32 50 50
FACTORY BC 95 m2 3 m 75 32 42 42 50
FACTORY D 95 m2 3 m 70 32 32 50 50
FACTORY AB OU CD 147 m2 3 m 120 50 70 80 70
FACTORY ABC OU BCD 190 m2 3 m 150 65 60 100 100
FACTORY ABCD 285 m2 3 m 200 100 100 150 150
    • Screen
    • Flipchart
    • Meeting room
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

  • 186 rooms
  • 179 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 139 family rooms
  • 20 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Web TV
    • High speed transmission line
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 7,396 reviews

Our guest reviews for
Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,162 reviews
Francis Y. A. Business - 02/12/2019 Confirmed reviews ALL
« Mr »

Good but not okey with French foods as I not tested some before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis Yaw A., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Beth Business - 18/11/2019 Confirmed reviews ALL
« Great hotel with older rooms »

The staff and dining were great as always. I was in an older room that used to be a smoking room and you can still smell the smoke. Overall, the room is great with blackout curtains and a well appointed bathroom. Have visited here at least 4 times in the past and always a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beth Masters D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Alexandre S. Couples - 12/11/2019 Confirmed reviews ALL
« Bel hôtel belle chambre PDJ triste »

All was fine except breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lyon Gerland Musée des Confluences. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.

Anonymous Families - 05/11/2019 Confirmed reviews ALL
« Wkd »

Personnel au top

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur O., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Lyon Gerland Musée des Confluences. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.

Anonymous Business - 04/11/2019 Confirmed reviews ALL
« Nice place »

Nice hotel, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald Joseph B., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

C. Families - 03/11/2019 Confirmed reviews ALL
« Mediocre »

Parking Room service Check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Francois C., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations ; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely.

American B. T. Business - 28/10/2019 Confirmed reviews ALL

clean room, comfortable bed, and quiet room which is really helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer Lynn K., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Jan Business - 17/10/2019 Confirmed reviews ALL
« Dissatisfied »

I have been double charged and every time I called the hotel they have said I should wait a couple of days for the credit to show, that I will only be charged once, very disappointing

Isabelle Couples - 15/10/2019 Confirmed reviews ALL
« convenient, quiet and clean »

the staff was very friendly and helpful, the rooms were clean and immediately ready when we arrived. The bedding was perfect. My stay was very nice. However, I am used to stay in ibis hotel, and i didn't find novotel so different. In the future, i think i will choose the ibis hotel which is cheaper for a similar service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle c., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Anonymous Business - 13/10/2019 Confirmed reviews ALL
« Good hotel for US business travelers. »

Good hotel for business travelers. Room was clean and well maintained. Cleaning staff did an excellent job on a daily basis. Well stocked breakfast. Dinner service was a bit slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear June E F., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 30/09/2019 Confirmed reviews ALL
« Good choice for business meetings »

Executive room was a good choice. Nice in-room amenities. Good breakfast. Reception staff very helpful. Hotel is far from city center. Poor choice of in-hotel dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tatjana M., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Katherine E. Couples - 28/09/2019 Confirmed reviews ALL
« Adequate hotel, good service etc but not in a good locale for us »

We were taken by taxi to the Novotel Confluence and it was determined there that we were at the wrong Novotel and another taxi was called. That driver dropped us off with our luggage at le Musee at the confluence leading to more confusion. We were on the wrong side of the river and then took a tram, luggage and all across the river and walked to this particular Novotel. Once there we dragged our luggage up the long steep ramp to your entrance. This bad experience could have been avoided by Novotel staff being more oriented to customer needs. The registration staff at first Novotel should have coordinated our situation with the second hotel. In addition, two hotels in close proximity with similar names will undoubtedly lead to confusion. I’m certain that other travelers have been inconvenienced by this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gregory B. Business - 27/09/2019 Confirmed reviews ALL
« An unforgettable experience, in a wrong way »

Dear Madam, Dear Sir, As asked, I take time to share with you my experience within your walls. I had diner at the hotel. Seated at 20:05, leaving at 21:35, can be checked on camera. 1h30 for a small entry, main course with missing vegetables, and dessert that I ended to eat in my room. Restaurant staff wouldn't take my order if I hadn't called him, time lapse between courses is just insane. On top of that, check-out experience was also disastrous. I requested a taxi from my room before checkout, the request was not recorded, so obviously the taxi didn't come. Almost miss my train, had to deal with stress and rush. On top of that, reception staff clearly not concerned by customer satisfaction. I am a regular client of Novotel and Mercure hotel, with Gold membership and soon becoming platinum. I use to enjoy my business travels within this hotel chain cause of the efficiency that, as business man, helps to feel cocooning. But for once, the experience was terrible and have no desire to come back. I hope this feedback to be understood for improvement and not as a simple complaint to be withdrawn. Best regards, M. B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory B., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely,

Anonymous Business - 22/09/2019 Confirmed reviews ALL
« Great service, room and price »

It was very enjoyable and relaxing. The service from staff was great. Enjoyed the room, breakfast and bar areas. Overall very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony Mr D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 16/09/2019 Confirmed reviews ALL
« Good »

My experience was good for me and my team :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yvonne Business - 07/09/2019 Confirmed reviews ALL
« Business staying »

Good and friendly staff. Efficient check in and check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne T., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Linus N. Friends - 04/09/2019 Confirmed reviews ALL
« Mostly good, but a few small issues »

The personnel was friendly and helpful. Since we only know a few words in French, we were delighted that most of the staff could also speak English. There often weren't any spoons at breakfast, which made it difficult having cereal. We sometimes had to ask personnel for spoons, or be without. Other than that, breakfast was good. The toilet room should have a sink for washing hands. It's inconvenient having to cross to the bathroom to clean hands. We understand it may be difficult to rebuild though. There were a few things we weren't happy about regarding the cleaning of the room. The room got clean alright, but: * The cleaner came one morning around 9 while we were still sleeping. The information papers said that cleaning should come in the evening, so we think that at least the English information papers may be outdated. * The cleaner replaced our towels every time even though we hadn't put them in the shower or bathtub, as the instructions said we should do if we want them replaced. This also meant that our paid-for pool towels were taken, although it wasn't a problem this time since it was taken the second-last day, and we didn't swim the last morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linus N., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tomasz Solo - 02/09/2019 Confirmed reviews ALL
« Nice hotel, great rooms »

It is a nice hotel from Novotel brand, Even if it is not centrally located is well connected with the city by tram, the rooms are spacious and the pool was great to enjoy the summer sun.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomas Z., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Murat G. Business - 02/09/2019 Confirmed reviews ALL
« Most satisfactory »

This is a great hotel. Nice location, nice rooms, and super breakfast. The availability of mineral water and coffee all the time is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M G., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Abi Families - 27/08/2019 Confirmed reviews ALL
« Great Hotel for families »

Hotel was great with kids. The kids really had a great time and enjoyed the arcade gaming station and babyfoot. They have a small pool but we didn't get to enjoy it because of the rain. Breakfast buffet was great with a lot of options. the kids loved the freshly made crepes. The dinner buffet however was disappointing and expensive. Hotel staff was very friendly and helpful. We had a suite on the executive floor and it was very nice and cosy. Hotel is located just outside of the city center and a ride by cab cost about 7 euros. I recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abibatou S., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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