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Novotel Lyon Gerland Musée des Confluences Hotel 4 stars

Customer review rating 4.3/5 7,813 reviews

ALLSAFE approved hotel

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Novotel Lyon Gerland Musée des Confluences
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+ 22 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Front-row seats to shows at La Halle Tony Garnier!

  • Our N'Loft: Team get-togethers, or family reunions just like at home

  • Family rooms, connecting possibilities, your children will be pampered.

  • VIP experience on our Executive floor!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc
LYON CEDEX 07
69363 lyon
france

Tel: +33472711111

Fax: (+33)4/72711100

Check-in from 14h00

Check out up to 12h00

  • BUS LYON GERLAND :  C22 PLACE A. PERRIN

  • LYON GERLAND :  60 LECLERC GIRARD

  • METRO B :  B DEBOURG

  • T1 :  T1 Halle Tony Garnier

  • By plane

    LYON SAINT EXUPÉRY At 29.1km / 18.08 miles

  • By helicopter

    AEROPORT DE LYON BRON At 12km / 7.5 miles

  • By car

    GERLAND At 1km / 0.63 miles

  • By train

    LYON PART DIEU At 6.3km / 3.91 miles

  • By train

    LYON PERRACHE At 2km / 1.25 miles

GPS :45.733052, 4.823805

Companies

  • ARROW GENERIQUE 0.3 km / 0.19 mi
  • AVENTIS PASTEUR 0.1 km / 0.06 mi
  • BOIRON 8.0 km / 4.97 mi
  • CIAPEM 3.0 km / 1.88 mi
  • COLAS 0.2 km / 0.12 mi
  • ENS 0.3 km / 0.19 mi
  • GENZYME 2.0 km / 1.24 mi
  • LAFARGE 2.0 km / 1.24 mi
  • LE PROGRES 1.5 km / 0.93 mi
  • MACIF 1.0 km / 0.62 mi
  • MERIAL 0.7 km / 0.43 mi
  • METALOR 5.0 km / 3.11 mi
  • QUARTIER SCIENTIFIQUE DE GERLAND 0.1 km / 0.06 mi
  • RHODIA - SOLVAY 10.0 km / 6.21 mi
  • SANOFI 0.1 km / 0.06 mi
  • SNC LAVALIN 0.3 km / 0.19 mi
  • TECHNIP 0.5 km / 0.31 mi
  • TNT 0.1 km / 0.06 mi
  • TOTAL 14.0 km / 8.7 mi
  • ZA DE L'ARTILLERIE 1.5 km / 0.93 mi
  • ZONE DU CONFLUENT 1.5 km / 0.93 mi

Hotel services

NCAFE GERLAND

Our Brasserie is open every day! Simple, quality catering that will delight the young and young at heart!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 16 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 186 rooms
    • 5 rooms for people with reduced mobility
    • 129 family rooms
    • 20 connecting rooms
    • 186 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • English
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Novotel - Ibis Additional charge
    • On site
    • 72 parking spaces
    • Private
    • Parking opened 24/7
  • Car park
    • On site
Well-being
  • Outdoor swimming pool
    • Outside
    • On site
  • Fitness area closed
    • On site
Family
  • Services for children
    • Childrens library
    • Board games available
    • Video game area
    • Indoor playground for children
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Ideal for your seminars of up to 220 people, the 16 rooms, renovated in 2017, are modular, high tech and brightly lit. Discover the N'Loft, an atypical meeting space perfect for discussions, creativity and team cohesion.

Room descriptions and layouts

15 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The rooms at the Novotel Lyon Gerland are available in Superior, Executive and Suite categories and are designed for families with a double bed and sofa bed for 1 or 2 children. Twin rooms (2 beds 39" wide) and connecting rooms available on request.

Our guest reviews for
Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,813 reviews

TripAdvisor Rating 4.0/5

1,296 reviews

Very bad service

TripAdvisor rating 2.0/5

Lyhnild Business - 02/10/2021 TripAdvisor review

The restaurant service where very rude and not helpful. I even got sick from eating at the restaurant. They would often say they would help or get something and then never return. We often felt like we, the customers, where in the way of their job (which apparently wasn’t to help and service the customers). Most of the staff had an arrogant attitude. And the stay was even very pricey.

Dear Lyhnild, Thank you for taking the time to leave us a review of your stay. We are very sorry that the food and beverage service did not meet your expectations. We have of course shared your feelings with the staff so that this does not happen again. We are sensitive to the satisfaction of our guests and their well-being during their stay. We hope to regain your trust very soon. We wish you a nice day Florence P. Quality Manager

Bad parking experiences

Customer review rating 1.5/5

X. C. Families - 09/09/2021 Confirmed reviews ALL

When we checked in, we said we have car, but the reception didn't tell us any code we needed to enter and leave the parking. So when we wanted to leave or enter the parking, we didn't know how to open the door and it wastes a lot of time for us. Unhappy.

Dear C. X., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florence P, Quality Manager

Excellent stay

TripAdvisor rating 5.0/5

gstockt01 29/07/2021 TripAdvisor review

Everything was perfect - the room was clean and spacious. The hotel and pool were lovely and a big thumbs up for the professional, helpful and cheerful staff. The only little hiccup was not having covered parking for our vehicle because its height would not fit in to the underground parking lot.

Cher Client, L'équipe vous remercie de tout cœur pour votre commentaire 5* ... des vitamines que nous acceptons avec grand plaisir ! Au plaisir de vous revoir dans notre établissement Bon week-end Florence P. Responsable Qualité

Not really up to the Novotel expectations

TripAdvisor rating 2.0/5

Maurits B Family - 28/07/2020 TripAdvisor review

This was not we looked forward to. Actually this property did not even met the standards we have seen at Ibis Budget properties. The size of this place might have something to do with it, but we have waited in line for everything; getting in the parking (which was full),getting out of the garage to park somewhere else, checkin,... But the lines at breakfast were the worst. A second outlet would do the trick even in the Covid-period we are living in. We did not even go for a second cup of coffee or piece of banquette because of the 10min wait. However, the location of the hotel is great..just of the autoroute and with a shopping centre a 15min walk away you can find a good meal before turning in. We had a triple room but underneath the fold up were the souvenirs the previous guests left (chewing gum and wrappers)

Exellent service and accomodations

Customer review rating 5.0/5

Tony D. Business - 02/03/2020 Confirmed reviews ALL

The service of the staff from check-in, breakfast, bar service and check-out was great. The room was clean, comfortable and well serviced.

Dear Tony Mr D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location

Customer review rating 4.0/5

Andrea E. Business - 13/02/2020 Confirmed reviews ALL

Good

Hello Andrea ! Thank you for your great feedback about your stay at our hotel. It is a great pleasure for our team. We hope to see you soon, The Team of Novotel Lyon Gerland Musée des Confluences

Well located for Matmut Stadium with excellent public transport links.

Customer review rating 5.0/5

Diana G. Couples - 27/01/2020 Confirmed reviews ALL

Excellent contemporary hotel. Secure on site parking. Efficient, frequent public transport to the city centre and old Lyon. Walking distance to the Matmut Rugby Stadium. Spacious, well equipped bedrooms. Very friendly and efficient bar and restaurant staff. Good quality food.

Dear Diana, Thank you very much for your comment regarding your stay at our place. It is always a pleasure to receive positive feedback. Indeed, we are lucky to have a lot of public transports near to the hotel. I will share your comment and your recommendations with our team, it will motivate all of our staff to keep improving this quality level. Thank you again for your precious feedback, we hope your next visit will be as pleasant as the previous one. Sincerely, Léa S.

Enjoyed my stay at the Novotel

Customer review rating 5.0/5

Madeleine Business - 24/01/2020 Confirmed reviews ALL

I enjoyed the room, and the food and wine I had for dinner. Check in and check out very easy.

Dear Madeleine, We very much appreciate your comment regarding your stay at the Novotel Lyon Gerland Musée des Confluences. I will share your comment and your recommendations with our team. It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léa S.
Customer review rating 3.5/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

It was good, but was better other times. I was given a room with no desk or chairs and it made it difficult to do work. Also, was was not put in the mini bar daily.

Dear Tony D., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Business

Customer review rating 4.0/5

Anonymous Business - 12/01/2020 Confirmed reviews ALL

Due to an event it was very busy in the hotel, the capacity of the elevators was far below the demand.

Dear Yvonne T., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Below average

TripAdvisor rating 3.0/5

rajnikhurana Business - 01/01/2020 TripAdvisor review

Air conditioning was set at 5 degrees but yea it felt like 25 degrees. Asked for fan or cooler but neither was available. Staff offered a room change which was just opposite. Aor conditiong was a bit better but again the number os not correct. I set the ac at 5degree but but felt like 20-25. Food portion are of kids size! I'd rather order online and if possible avoid the stay. Bar staff was friendly though.

Dear Rajnikhurana, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations ; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely. Emilie D. Novotel Lyon Gerland Musée des Confluences

Nice overnight stay

Customer review rating 4.0/5

Tatjana Families - 26/12/2019 Confirmed reviews ALL

We stayed only for one night but had a nice time. The room we had was very good and the staff was very polite. If our journey takes us to Lyon again we will probably stay at this hotel .

Perfect experience

Customer review rating 5.0/5

Laurent Families - 25/12/2019 Confirmed reviews ALL

Excellent one night experience with my family in the suite.

RAS

Customer review rating 4.5/5

Kristell Business - 22/12/2019 Confirmed reviews ALL

RAS

Big weekend a Lyon

Customer review rating 4.5/5

Vasco D. O. Couples - 18/12/2019 Confirmed reviews ALL

Quite comfortable with a nice atmosphere. Far from city center, but easily reachable by tram.

Dear Antonio O., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.

Terrible welcome tainted the stay

Customer review rating 2.0/5

Ben Couples - 09/12/2019 Confirmed reviews ALL

The room was fine. Location good. However, upon arrival we were confronted with the rudest hospitality 'professional' I've ever encountered. She was abrupt, confrontational, facetious and dismissive. It set our whole experience off on the wrong foot and massively tainted our experience of both the hotel and the brand.

Dear Ben F., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely.

Perfect stop off on the way to Geneva

TripAdvisor rating 5.0/5

Sonya B Family - 09/08/2019 TripAdvisor review

Stayed here as a family of four - myself, my husband and two teenage boys. Wasn’t sure what to expect but we certainly weren’t disappointed. The room was lovely, clean and spacious - it was a suite on the second floor. There were lots of little useful extras in the room including a stocked mini bar (complimentary soft drinks and nuts), a jar of sweets as well as the usual toiletries plus some extras eg shaving kits. The staff were very friendly and the bar attendant even went searching for a local channel showing the Community Shield game which certainly pleased my eldest son. He also recommended a rather nice local rosè wine which didn’t disappoint. There are plenty of things to keep younger and older children entertained including a small swimming pool, fuse-ball and an arcade game. There was a good selection of food available at the dinner buffet and breakfast. Overall, the hotel was extremely clean and well maintained as well as being ‘pretty to look at’ inside. We didn’t venture out so can’t comment on the location in relation to the City Centre. We would most definitely visit again if coming to this area.

Dear Customer, Thank you for expressing your satisfaction regarding the services of our hotel. I will take care to personally report to the teams your very positive feedback concerning them. Our location is indeed ideal, both for access on the outskirts of the city and in the city center. Looking forward to welcoming you back to our establishment. Nathalie.C Quality Manager Novotel Lyon Gerland Confluence Museum

satisfactory

TripAdvisor rating 4.0/5

Departure381 Family - 07/10/2018 TripAdvisor review

The trip lasted a week during which I have traveled Lyon. The sites suggested by Lyon Tourist information were interesting and I manages during this week to visit most of them. In my opinion, the best was a guided tour in the st jean area.

Service at checkin

TripAdvisor rating 4.0/5

Voyager231876 Family - 26/07/2018 TripAdvisor review

Our overall stay was quite good. Room was a good size with a balcony. Breakfast was good and staff on duty were excellent and very obliging. Staff at checkin desk could be more polite and hospitable. The lady who checked us in was rather cold and like a robot. When I later asked a member of staff for an iron who told me ask at reception. There was a large queue at reception and he walked off. Not helpful at all. Very disappointed on these aspects.

layover

TripAdvisor rating 4.0/5

Susan W Family - 04/07/2018 TripAdvisor review

All in all it was a good choice for an overnight to split up the road trip south. The reason I did not give it a higher rating is because of the restaurant. Unbeknown to us they only offer a buffet on the weekends in summer. 22euros per person over 12 years old. The food was not appealing and there are few options within walking distance. after a day in the car it would have been nice to have had a choice or even a small meal option. We walked 5 min to Iberica for tapas and mojitos that were fabulous. This is a pet friendly hotel which is a bonus...

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

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