Novotel London West

Novotel London West 4 stars

Customer review rating (ALL Rating) 3.7/5 1,038 reviews

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 parking spaces and 6 Coach bays - all chargeable services

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

ALLSAFE approved hotel

Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization. Take a virtual tour here:

Room descriptions and layouts


meeting rooms

From 1 to 1,000 


Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,038 reviews

TripAdvisor Rating  4.0/5  5,283 reviews

Convenient for a Convention in the Hotel

Customer review rating 3.0/5

Ashok K. Business - Confirmed reviews ALL

As a convention hotel: great Staff: excellent Restaurants: extremely ordinary and uninspiring

Dear Ashok, Thank you for your review. We are pleased that you found our location ideal for your needs and that the service delivered by our team was appreciated. Nevertheless, we have noted your comments on your dining experience and will be reviewing these with our restaurant manager. We also appreciated your kind feedback on your room which is useful in assessing the needs of our guests for future planning. We look forward to welcoming you back. Best wishes, Lea Manalo, Guest Relation Manager

Convenient location at a reasonable price.

Customer review rating 3.5/5

Philip Y. Families - Confirmed reviews ALL

Two complaints - 1) the carpet in room 7024 was in a disgusting state & needs replacing pronto. Not the fault of the maids as the carpet is beyond cleaning & vacuuming. 2) the cost of the buffet in the restaurant was too high for what was available. I have no issues with the front of room staff.

Dear Philip, We would like to thank you for this review about your experience in our hotel. We are pleased to know that you found our location to be ideal for your needs. However, we are sorry that you felt our high standards were not upheld. We do carry out maintenance whenever necessary to keep our hotel up to date and have taken note of your comment for our consideration. We regret that our buffet didn't quite meet your expectations. The opinions of our guests are always useful and will be addressed with the relevant manager. We hope to welcome you back. Best wishes, Lea Manalo, Guest Relation Manager

Well located near Hammersmith underground

Customer review rating 4.0/5

P. Business - Confirmed reviews ALL

Long waiting time at check-in but well handled with a complementary drink at the bar. Nice clean room and good breakfast. Overall good experience, as usual

Dear Jan, Thank you for sharing your feedback concerning your recent stay. We are delighted to hear you appreciated our convenient location and high standards. We are also glad we were able to help start your day the right way with a tasty breakfast. However, we apologise for any inconvenience caused by the delay at check-in, although we are glad our team was able to compensate you for your time. Rest assured we have taken good note of your comments which will be very helpful to us when making and considering future improvements. We look forward to welcoming you for an another pleasant stay. Best wishes. Lea Manalo, Guest Relation Manager

Customer review rating 5.0/5

Victor82 Couples - Confirmed reviews ALL

VERY good upgrade for Platinum Status

Dear Wojciech, Thank you for such a positive review of your stay with us. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback about our team members. We would love to welcome you back on many more occasions. Best wishes, Lea Manalo, Guest Relation Manager

Good hotel and good service

Customer review rating 5.0/5

Marthe Families - Confirmed reviews ALL

We arrived very late, as the other hotel we had booked was so ugly that it was impossible to stay there. Was met with smiling staff with good service, who helped straight away, even though they were soon done with work. Good breakfast, nice rooms and good location. We will be happy to return

Dear Marthe, Thank you for sharing the review of your stay with us. We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated. We hope to see you again on a future visit. Kind regards, Lea Manalo, Guest Relation Manager

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Other web-users rate our hotel

  • 839 reviews 9.2/10 Location
  • 1,515 reviews 4.8/10 Room
  • 1,250 reviews 6.3/10 Service
  • 24 reviews 8/10 WiFi
  • 653 reviews 4.6/10 Cleanliness
  • 638 reviews 7.2/10 Breakfast
  • 384 reviews 4.1/10 Food
  • 347 reviews 4.6/10 Vibe

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