Hotel - Novotel London West
Novotel Hotel Novotel Hotel

Novotel London West Hotel

4.0/5 5,065 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Dutch
    • Polish
    • Portuguese
    • Korean
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 22 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BECHTEL ENGINEERING0.2 km / 0.13 mi ICO GLOBAL COMMUNICATIONS0.2 km / 0.13 mi WALT DISNEY0.2 km / 0.13 mi
COCA COLA0.2 km / 0.13 mi L'OREAL0.2 km / 0.13 mi

Congress centre

EARLS COURT1.61 km / 1 mi OLYMPIA2.5 km / 1.56 mi

Exhibition centre

EARLS COURT2 km / 1.25 mi OLYMPIA0.8 km / 0.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel London West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEDOC 20 m2 2 m 10 6 10 6 10
SAINT EMILION 20 m2 2 m 10 6 10 8 10
BLAYE 27 m2 2 m 21 10 10 12 10
EXECUTIVE BOARDROOM 28 m2 2 m 0 0 10 0 0
SANCERRE 31 m2 2 m 26 10 10 12 10
POUILLY 34 m2 2 m 20 10 12 14 10
BARSAC 38 m2 2 m 30 14 12 16 20
Graves 42 m2 2 m 40 16 16 16 20
POMEROL 42 m2 2 m 40 16 16 16 20
SAUTERNES 42 m2 2 m 40 16 16 16 20
LUSSAC 44 m2 2 m 35 18 16 24 0
MARGAUX 44 m2 2 m 0 12 12 0 0
LIBOURNE 45 m2 2 m 0 12 12 0 0
BEAUJOLAIS 48 m2 2 m 40 16 14 22 20
SAINT JULIEN 55 m2 2 m 35 20 18 30 30
MUSCADET 78 m2 2 m 70 24 20 40 40
ALSACE 90 m2 2 m 80 28 28 56 50
Cognac Suite 206 m2 2 m 120 22 20 50 120
BORDEAUX SUITE 220 m2 2 m 120 36 40 100 100
BOURGOGNE SUITE 315 m2 3 m 220 50 48 70 160
CHABLIS 1,360 m2 4 m 300 0 0 100 600
CHAMPAGNE SUITE 1,726 m2 6 m 1000 0 0 540 650
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Meeting room
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Video equipment
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 374 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • Telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 ALL Rating 23,265 reviews

Our guest reviews for
Novotel London West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,065 reviews
Wilberth B. Business - 24/02/2020 Confirmed reviews ALL
« Great welcome and nice room with a view »

Very much enjoyed my stay at the Novotel. Room at 8th floor gave a fantastic view on the city. Enjoyed a nice dinner with drink in the restaurant. Also the bar was very cosy.

M. S. Families - 24/02/2020 Confirmed reviews ALL
« Friendly staff great location »

Front desk very helpful and friendly Good breakfast Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will share this feedback with our fantastic Team. Thank you once again and have a great week ahead . Warm regards, Alicja Marcinkowska Guest Experience Officer

M. Couples - 24/02/2020 Confirmed reviews ALL
« Dated rooms »

The rooms are very dated.... and not as good as other hotel stays And not worth the rates

Anonymous Solo - 24/02/2020 Confirmed reviews ALL
« No Major Issues »

This is a big hotel, and there were queues to check in, but staff were polite and friendly. The rooms are standard Novotel, spacious and clean, but very overheated, even with aircon on. Breakfast absolutely lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mellon p., Thank you very much for taking the time to write a review of your experience with us at Novotel London West. We really appreciate your great feedback and have taken note of your comments on areas to improve. We look forward to welcoming you back in the near future Have a great week ahead. Warm regards, Alicja Marcinkowska Guest Experience Officer

John Couples - 24/02/2020 Confirmed reviews ALL
« Great location »

Stayed one night for a concert at the Apollo. Very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear John , Thank you for the kind words, John! We’re so happy that you've had a good stay here with us at Novotel London West . Thank you again! Have a great week ahead. Warm regards, Alicja Marcinkowska Guest Experience Officer

Darren S. Business - 24/02/2020 Confirmed reviews ALL
« Great staff »

The staff at the hotel are fantastic, especially Alicja and Olaia in guest relations they really make the experience more personal and enjoyable. Sam in the bar also gives fantastic customer service. One area that could be improved is the queue for check-in, there is no order to it. People just go to the first available desk but others can be queuing for several minutes prior. There needs to be a roped system to show the direction of queue. Its also can be frustrating when you have to stand in the queue when you have completed on-line check-in.

Anonymous Friends - 24/02/2020 Confirmed reviews ALL

Kind and friendly staff. Felt well looked after right from check in. Nice bar area, restaurant and bedrooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne , hank you for taking the time to write an amazing review! I am so glad to hear that you enjoyed your stay with us and our hospitality. I will definitely share your feedback with our amazing Team and I am sure all will be thrilled to read it. Once again thank you and hope to welcome you again in our hotel. Have a great week ahead, Warm regards, Alicja Marcinkowska Guest Experience Officer

Anonymous Business - 24/02/2020 Confirmed reviews ALL
« Excellent stawy »

The hotel was clean, breakfast was excellent and everything worked great. Staff was very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sari, Thank you for choosing our hotel, and for taking the time to write this positive review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will share this feedback with the entire team. Thank you once again and have a great day ahead. Warm regards, Alicja Marcinkowska Guest Experience Officer

Anonymous Business - 24/02/2020 Confirmed reviews ALL
« Enjoyable stay »

welcoming and helpful staff in all areas. Bright , clean comfy room with excellent facilities Good room service with good quality food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alyson , Thank you for taking the time to write an amazing review! I am so glad to hear that you enjoyed your stay with us and our hospitality. I will definitely share your feedback with all my colleagues and I am sure all will be thrilled to read it. Once again thank you and hope to welcome you again in our hotel. Warm regards, Alicja Marcinkowska Guest Experience Officer

Chris Friends - 24/02/2020 Confirmed reviews ALL
« Great location for work and wek ends »

I stay when ever in london for work or pleasure and love the fact you can park the car and go with your business or pleasure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher , Thank you for choosing our hotel, and for taking the time to write an amazing review! We are so glad to hear that you enjoyed your stay with us and our hospitality. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Have a Lovely day. Warm regards, Alicja Marcinkowska Guest Experience Officer

Anonymous Business - 24/02/2020 Confirmed reviews ALL
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. , Thank you very much for your positive review. It was such a pleasure to read. I have shared this feedback our entire Team and they are extremely happy to read it. we really hope to see you once again . Have a great week ahead. Warm regards, Alicja Marcinkowska Guest Experience Officer

Gordon M. Business - 23/02/2020 Confirmed reviews ALL
« Good quality hotel in Hammersmith »

Business trip, I stay regularly in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon, We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Laureen C. Solo - 23/02/2020 Confirmed reviews ALL
« Close to my event & the tube!! »

I enjoyed my stay. Beds could be more comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laureen , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Anonymous Business - 22/02/2020 Confirmed reviews ALL
« Great conference venue. »

Everything was very good. The only one area where things could have been improved would have been to have more staff on duty during the busy check-out period on Friday morning - there was a long delay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

S D. Families - 22/02/2020 Confirmed reviews ALL
« Very dissapointed »

Poor customer service, we had problems with our room which were not dealt with. Our room was not cleaned properly, our sheets were not changed and our tea and coffee were not replenished

Anonymous Families - 22/02/2020 Confirmed reviews ALL
« Family stay made easy »

Stayed as a family of 4. Perfect for what we needed, well located etc. Breakfast was quick and easy which is much needed with kids. Bar meal was good. Hotel room was a bit tired compared to other Novotel hotels I have stayed in, room was comfortable enough though. I would stay again and would recommend to other families.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Paul H. Families - 22/02/2020 Confirmed reviews ALL
« Good location, good value »

This hotel is a little walk from the tube station where there are lots of shops and places to get food including a Tesco store.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Craig S. Business - 22/02/2020 Confirmed reviews ALL

People were nice but room was old, stained and not well equipped. Curtains were falling off so didn;t cover windows fully

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing some of the upgrades to the property within the next couple of months. Once again please accept our sincere apologies and thank you again for taking the time to give us your feedback Have a great evening. Warm regards, Alicja Marcinowska Guest Experience Officer

Robert D. Friends - 21/02/2020 Confirmed reviews ALL
« Excellent location for my purposes »

First class service and room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

Ralph75 Couples - 21/02/2020 Confirmed reviews ALL
« Ideal location for Apollo Theatre, Hammersmith concerts. »

Welcoming and helpful staff. Excellent facilities for parking, light eating and bar all in one place. Room clean and tidy with all the amenities needed for a one night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph , We very much appreciate your comments regarding your stay at the Novotel London West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Paul Guest Experience Officer

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