Hotel - Mercure Hotel Duisburg City
Mercure Hotel Mercure Hotel

Mercure Hotel Duisburg City

3.5/5 813 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre  (Nearby)
  • Sauna
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf courses (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALLTOURS1.2 km / 0.75 mi CITICORP VERWALTUNG0.3 km / 0.19 mi KLOECKNER0.5 km / 0.31 mi THYSSENKRUPP10 km / 6.21 mi
BREMER UND LEGUIL0.3 km / 0.19 mi HANIEL5 km / 3.11 mi MANNESMANN DEMAG4 km / 2.49 mi TRANE DEUTSCHLAND5 km / 3.11 mi

Exhibition centre

MESSE DUESSELDORF25 km / 15.54 mi MESSE ESSEN20 km / 12.43 mi

Your meetings and events

The perfect setting your business or private event: The six meeting and event rooms at the Mercure Duisburg business and conference hotel meet the latest technology and service standards.All meeting rooms are equipped with air conditioning and free WIFI so that you can connect to the outside world, while natural light creates a pleasant atmosphere.The rooms, which can be configured to your needs, offer space for up to 240 participants. Whether you are planning a business event or a private function, our experienced convention team is always on hand to offer advice and support.

Mercure Hotel Duisburg City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MARIENTOR 36 m2 3 m 36 16 16 16 15
SCHWANENTOR 36 m2 3 m 36 16 16 16 15
HANSEGRACHT 46 m2 3 m 35 20 20 20 20
FIVE BOATS 76 m2 3 m 70 30 25 50 50
BISTRO 120 m2 0 m 100 30 40 60 60
EURO GATE 128 m2 3 m 120 50 40 70 70
FIVE BOATS + EURO-GATE 204 m2 3 m 190 80 60 140 120
    • Flipchart
    • Soundproof
    • Meeting room
    • Video camera
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Video equipment
    • High speed transmission line
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Duisburg City you choose from Standard rooms with double or queen beds, Superior rooms with queen beds and Privilege rooms with queen beds. All 162 rooms have air conditioningWIFI and DSL connection. Two children aged up to 16 can stay in your room free of charge. Pets are welcome for a charge of EUR 10 per night. Our laundry and ironing service will provide the perfect care for your clothing and laundry.

  • 162 rooms
  • 158 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 2,616 reviews

Our guest reviews for
Mercure Hotel Duisburg City

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 813 reviews
Dagmar R. Friends - 25/11/2019 Confirmed reviews ALL
« Slight shambles »

We were issued with the wrong rooms and had to move. The lift was going up and down at least 6 times before depositing us on the 5th floor. Then the keycards decided not to work and it neccesitated another visit to the reception desk. Bit of a fiasco, but the rooms were ok.

Andrew Business - 24/11/2019 Confirmed reviews ALL
« everything is good. »

the deficiencies are: insufficient capacity of the elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrey S., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We send our apologize for the elevator waiting times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Monika J. Business - 21/11/2019 Confirmed reviews ALL
« Very Good »

Comfortable and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monika J., we very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. We are happy that you found your stay comfortable and convenient. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Duisburg City Ursula Pätzold Coco Direktorin

Anonymous Business - 16/11/2019 Confirmed reviews ALL
« Fine »

Good room, only cold. One elevator is too little, you probably need two for the size of your hotel. Breakfast OK but no=t perfect.

Anonymous Families - 28/10/2019 Confirmed reviews ALL
« quiet and relaxed »

Hotel was fine, only difficulty we encountered was how to get to the shopping area, because the nearby elevator from the parking was out of order and when we returned from shopping, we were on the first level and could see - even almost touch - the hotel, however there was no easy way to get to the door. We had to ask random people for the way to reach the hotel and had to walk around several blocks before we could get back.

Shashank Business - 25/10/2019 Confirmed reviews ALL
« Wonderful stay at Duisburg »

Super rooms with delicious breakfast and helpful staff

Business - 19/10/2019 TripAdvisor review
« Room »

Booked a room for the night and couldn't believe it when I enterered and noticed that the double bed had a single duvet and one pillow, also only one towel in the bathroom.I felt it was that as a guest you are not trusted, with the hotel expecting that I was actually travelling with another person.

Family - 06/10/2019 TripAdvisor review
« Good Stay »

Cons = No complimentary water given. Room fridge is empty. Pool and wellness area a bit small. Pros = Cleanliness, location, parking (bit expensive but convenient), Excellent breakfast, Friendly service,

David B. Couples - 30/09/2019 Confirmed reviews ALL
« Stay at the Mercure Duisburg »

Had a great short stay at the Mercure Duisburg, ticked all the boxes while we stayed there.

Petr Business - 27/09/2019 Confirmed reviews ALL

nervous and busy receptionist, otherwise everything OK

O Business - 20/09/2019 Confirmed reviews ALL
« Overall the rooms are good and I really like the gym. However, I find the service quality at the restaurant not good. »

We have been using the hotel for our business trips for the last two months. The rooms and the gym service is good. But the service quality at the restaurant is not good. During dinner time the orders are taken slow. The kitchen is said to be closed at 21:30 although we thought that the restaurant is open until 22:00. In my last stay, the waiter did not bring the bill, instead he brought the credit card machine with the money amount written on the screen.

Shashank Business - 16/09/2019 Confirmed reviews ALL
« Good Location and Facilities »

Good Location with facilities, however the service at the reception and hotel can be bit improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shashank Kannarbady L., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your hint regarding the service. Please be advised that this should not be the standard service for our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

Anonymous Business - 06/09/2019 Confirmed reviews ALL
« Super »

alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Duisburg City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ursula Pätzold-Coco Manager

Helen Business - 15/08/2019 Confirmed reviews ALL
« Had an enjoyable stay »

Rooms are clean and have all the necessary amenities. Good choice for breakfast but at 18 euros, it is quite expensive!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ursula Pätzold-Coco Manager

Anonymous Couples - 09/08/2019 Confirmed reviews ALL
« Staff very helpful »

V good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R.H. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

B. Families - 08/08/2019 Confirmed reviews ALL
« Noisiest room ever »

Although we checked in really early, we were put in the one room located next to a gym located in the same building. They do some heavy weightlifting which start by around 08.00 and goes on until midnight. Terrible noise and the whole room is shaking. Avoid this hotel if you want to have a good sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the future we need to think about it, not to give this room to families. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ursula Pätzold-Coco Manager

Chris C. Business - 06/08/2019 Confirmed reviews ALL
« AC is poor, Staff were reluctant »

So I stay in a lot of your hotels across the EU, this time it happened to be a heat wave, so I understand if the AC isn't as effective as you'd expect, however I asked for a fan 3 times, never got one, even though I was promised to receive one.... on the sunday I also went to the bar at lunch time, food service was closed, but it was 35'C and all I wanted was Ice Cream, I was told the food service is closed. I think this is appealing service and really a bad " that's not my job " attitude. I get its uncomfortable in the heat, but it was very rude. at a 4* hotel, I would expect service to step up to ensure the comfort of customers. the reception staff were nice, but failed to follow up on fan requests. As I said, I stay here a lot, but if a heat wave arises again, I will certainly look to stay else where.

S B. Couples - 03/08/2019 Confirmed reviews ALL
« Staff were the only redeeming feature. »

Hotel was tired. Accor head office - Customer service staff were useless. The staff in the hotel were very nice. However , When going to the room you are marched down very dated old fashioned corridors where the pattern from the carpet has warn away. The room was fine but the air conditioning doesn’t really work so try not to stay on a hot day. The room was clean so I guess that’s something. There a brand new hotel round the corner. It doesn’t have a pool but your better off staying there.

Rob Families - 30/07/2019 Confirmed reviews ALL
« Same experience year in year out »

Rooms are extremely hot and although this year the air conditioning seemed to work it is still inadequate. I could understand if the temperature outside was extreme but I could hardly call 23c that. On top, we asked for a cot bed for our baby on arrival which hotel confirmed during booking. Sadly this was not provided initially. When speaking to staff we managed to get the cot bed on the day but very late which disturbed our babies bed routine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert K., Thank you for taking the time to share your feedback. You are right, the AC was working, but when it is more than over 40 degrees outside, there might occure a little bit less power. Also thank you for the comment regarding the Reception. I will check it directly with all my reception staff. We hope to welcome you back to our hotel very soon! Sincerely, Ursula Pätzold-Coco Manager

J. B. Families - 20/07/2019 Confirmed reviews ALL
« Positive »

Easy, helpful, relaxing, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesper B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

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