Novotel New York Times Square Hotel 4 stars

Customer review rating 4.3/5 18,275 reviews

Novotel New York Times Square
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+ 22 Services

Hotel extras

  • Minutes away from Central Park, MoMA, Broadway Shows

  • Free stay & breakfast for kids under 16*

  • Terrace with Best Views of Times Square

  • Pet-friendly - No surcharge for pets

  • Contemporary American-cuisine restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel New York Times Square

226 West 52nd Street
10019
new york city
united states

Tel: +12123150100

Fax: (+1)2127655365

Check-in from 15h00

Check out up to 12h00

  • 7TH AVENUE 49TH STREET :  MTA LINE N,Q,R 49TH STREET

  • 7TH AVENUE 53RD STREET :  MTA LINE B,D,E 7 AVENUE

  • 8TH AVENUE 50TH STREET :  MTA LINE C,E 50TH STREET

  • BROADWAY 50TH STREET :  MTA LINE 1 50TH STREET

  • NOVOTEL NEW YORK TIMES SQUARE : 

  • By plane

    JOHN F KENNEDY At 25km / 15 miles

  • By plane

    NEW YORK LA GUARDIA At 11.27km / 7 miles

  • By plane

    NEWARK INTERNATIONAL AIRPORT At 32.18km / 20 miles

  • By train

    GRAND CENTRAL STATION At 1.61km / 1 miles

  • By train

    PENNSYLVANIA STATION At 1.61km / 1 miles

GPS :40.762773, -73.983591

Companies

  • NBC STUDIOS 0.1 km / 0.06 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Audio and video equipment

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 King bed City View Low

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds City View Low

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King Bed City View High

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds City View High

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King Bed Times Square View Low

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds Times Square View Low

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King Bed Times Square View High

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

2 Double Beds Times Square View High

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

1 King Bed Accessible

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

SUPERNOVA

Type of cuisine: International

The menu takes its influence from the current food trends popularized by the food truck scene across America. We want to play with the idea of 'American comfort food', where classic dishes are designed to make you smile when you see them on the menu.

Menu (PDF)

Lunch

12:30 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUPERNOVA

Non contractual photo

Supernova at the new Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, brunch, lunch, dinner, as well as after-work cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

18,275 reviews

tripadvisor

TripAdvisor Rating 4.5/5

7,835 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Sandra G. Families - 31/03/2020 Confirmed reviews ALL

Room was not cleaned, no tea or coffee facilities in the hotel reception until 730 am ,had to request to have kettle in room very disappointed

Dear Sandra G., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edyta Fitzmaurice Director of Operations

Great location, great Service

Customer review rating 4.3/5

Margaret C. Friends - 24/03/2020 Confirmed reviews ALL

Great Service in strange times, the staff were very friendly and helpful in very uncertain times.

Dear Ms. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great location & perfect hotel

Customer review rating 4.3/5

Veronica Families - 24/03/2020 Confirmed reviews ALL

Everything was perfect. Hotel was Clean. bed were Comfy. Close walking distance to Times square. Close to shopping. Close to hop on/hop off locations. No issues checking in a few hours early. Rooms clean. It was quiet at night considering close to the up beat action. Lots of good restaurants close by. Nice bar and bar area. We didnt have buffet there but it looked good. The terrace overlooking TS is perfect. Went with my husband and two kids ages 6 and 8 and they loved it all. no complaints .

Dear Ms. A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
Customer review rating 4.3/5

Farah K. Couples - 23/03/2020 Confirmed reviews ALL

Love the location, the room, and the overall cleanliness of this hotel!

Dear Ms. Hossain-K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Fantastic location, great hotel

Customer review rating 4.3/5

Vincent F. Couples - 23/03/2020 Confirmed reviews ALL

The hotel is located in the heart of Broadway and Times Square, and is within easy walking distance for so many tourist attractions. The hotel itself offers comfortable accommodation with all the amenities that you would expect. However, our overall experience was spoilt by the exorbitant and in my opinion, totally unnecessary charges on checkout (nearly $200), for room service which solely consisted of requests for the provision of a kettle, teabags and milk. The items requested were only what I would normally consider to be present on arrival anyway, and to be charged for these totally spoilt what otherwise a very pleasant stay.

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our apology on the excessive room service charges. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Great stay

Customer review rating 4.3/5

John R. Couples - 23/03/2020 Confirmed reviews ALL

A lovely hotel very modern in style and appearance and very comfortable really enjoyed our stay here slight charge on our leaving of £25.00 not sure why probably an unaware room upgrade or something of this nature ? But by and by a really enjoyable stay would definatley stop with you again.many thanks

Dear Mr. S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Fabulous Stay! Great Location, Customer Service-EVERYTHING!

Customer review rating 4.3/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

We stayed and had the absolute best experience. Everything about the hotel was amazing. The customer service, rooms and location. I would highly recommend!

Dear Mr. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Well located

Customer review rating 4.3/5

Kent Couples - 23/03/2020 Confirmed reviews ALL

Great hotel. Super breakfast and a very friendly staff.

Dear Mr. P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Great Time

Customer review rating 4.3/5

Autumn Couples - 22/03/2020 Confirmed reviews ALL

We had a great stay, awesome view, and great location, very well kept.

Dear Ms. W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Best location

Customer review rating 4.3/5

Yvonne Families - 22/03/2020 Confirmed reviews ALL

Our second stay at the Novotel we come on holiday from Scotland . We came for my daughters 18th birthday the room was decorated in balloons and cake the staff were great the breakfast was fantastic and the view from our room was amazing.

Dear Ms. P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

well located

Customer review rating 4.3/5

Sevak K. Families - 21/03/2020 Confirmed reviews ALL

Very friendly staff, Clean rooms and excellent location. Buffet was good quality

Dear Mr. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Well located

Customer review rating 4.3/5

Esme Families - 20/03/2020 Confirmed reviews ALL

Service was fantastic. Room and bed was very comfortable. would definitely stay there again.

Dear Ms. Y., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Excelent location and infrastructure but terrible beds

Customer review rating 4.3/5

María D. L. M. Couples - 20/03/2020 Confirmed reviews ALL

The location is amazing and the hotel in general is great. The beds are super uncomfortable and not good at all for someone suffering from back problems.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apology for the poor service delivery during breakfast and not sharing alternative options much earlier during your dining experience. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager

16.03.20 Hotel almost empty with the Covid 19

Customer review rating 4.3/5

Jk Families - 20/03/2020 Confirmed reviews ALL

Fabulous view down to Times square but the windows were really dirty. :( Large false eyelash on the bath towel (We don't use them) Bathroom wasn't too clean either. Safe didn't work. Most annoying on 16.03.20 Hotel almost empty with the Covid 19 we were checking out at 7.00 pm they wanted to charge us $90 to keep the room on. (Pure Greed)

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Notably, we're very sorry about the poor cleanliness quality and attempt to charge you for a late departure We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Located right at Times Square

Customer review rating 4.3/5

Mitchy Friends - 19/03/2020 Confirmed reviews ALL

I had a great time staying at the hotel. The staff maintained the hotel looking nice, clean, spotless. Superb customer service among the staff, very helpful. Great view at the terrace right at the restaurant/bar. Yummy food and drinks. I will come back again. Can't wait!

Dear Mitchelle V G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Location was awesome

Customer review rating 4.3/5

Brittany G. Couples - 19/03/2020 Confirmed reviews ALL

Staff is exceptional

Dear Brittany S J., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Nice but service.

Customer review rating 4.3/5

Manuel G. Families - 18/03/2020 Confirmed reviews ALL

The hotel location is really good, unfortunately the service of the staff is not. . We had a reservation for 5 nights. We asked for assistance and we were not helped, because of the situation with the Corona virus in the City and all the attractions being closed, we decided that for our family it was safer to come back home and do earlier checked out . We asked to have a refund or a credit of the remaining days of our reservation, because the reservation were made through Expedia we were told at the hotel that they cannot helps us, before our arrival I spoke with a representative of Expedia about the possibility of cancel or reschedule because of the Corona Virus problem, that same day Expedia spoke with the person in charge of reservations at Novotel, who because of this particular situation, authorized changes or cancellation in our reservation if we need to, therefore we are kindly asking to have the refund or the credit of the 3 remaining days in our reservation.

Well located

Customer review rating 4.3/5

Fabienne M. Families - 18/03/2020 Confirmed reviews ALL

It was okay

Dear Fabienne, Thank you for choosing to stay with us at the Novotel New York Times Square and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Nuria Novotel New York Times Square Management Team

Our stay was good with the exception below

Customer review rating 4.3/5

Johnson Friends - 18/03/2020 Confirmed reviews ALL

Our stay was great however, we encountered an incident with some of our personal items that was lossed but recovered by housekeeping. I went to the staff housekeeping room/door on the 26th floor for assistance and this is where I saw my bag with only my husband Calvin Escape lotion & other hotel toiletries in my bag on the housingkeeping supply cleaning cart. I reported this to a manager whom expressed apologized and gave a credit of $75 for the items that was missing from the bag. My concern is that my lossed bag was not turned in and my items was removed from it. I hope that in the future if something is lossed and found that it would be reported and turned in. Thank you

Dear Mrs. Johnson, Thank you for choosing to stay with us at the Novotel New York Times Square and for taking the time to give us your feedback. We apologize for the inconvenience and will further investigate however we are happy to hear you were able to retrieve your belongings. Look forward to welcoming you back again soon. Kind regards Nuria Novotel New York Times Square Management Team

Great location

Customer review rating 4.3/5

Lyulph A. Solo - 18/03/2020 Confirmed reviews ALL

Stayed for 4 nights. Had 2 breakfasts and 1 in room dinner. All excellent quality although I ate too much. Staff were universally courteous and considerate. It was the beginning of the Corona virus outbreak and I am sure that they must have been as stressed as the rest of us but they were handling the situation very well. Rooms were kept very well maintained throughout my stay.

Dear Mr. A., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager
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