Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 7,749 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

NBC STUDIOS0.1 km / 0.06 mi

Congress centre

JACOB JAVITS CENTER2.25 km / 1.4 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel New York Times Square Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BROADWAY 42 m2 2 m 0 0 10 0 0
TIMES SQUARE 42 m2 2 m 0 0 12 0 0
    • Audio and video equipment
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 17,692 reviews

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,749 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Finnsdo Business - 17/01/2020 Confirmed reviews ALL
« NYC Novotel »

Very nice rooms, quiet, clean... breakfast pricing was outrageous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. d., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about the breakfast pricing is well-received. Our price point in the Times Square market is very competitive and I would even argue that our offering is far superior than most other hotels in the area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

J P. Friends - 15/01/2020 Confirmed reviews ALL
« Great Hotel - Great Location »

Hotel was clean and service was great from the front door to the hotel restraunt. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Family - 15/01/2020 TripAdvisor review
« Novotel is AWESOME!! »

I've stayed at several different hotels in NYC. Novotel is now my new favorite. Its location could not be more perfect! A short walking distance to Gershwin Theatre and any Hell's kitchen restaurant you want to go to. The room was perfect! and clean! Staff could not have been more pleasant and helpful!! This is a 2 thumbs up~~ HIGHLY recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the perfect review! We're delighted your time at Novotel New York Times Square Hotel was so wonderful! It's great you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a nice day!

Mariana Q. Families - 14/01/2020 Confirmed reviews ALL
« Good property, great room, some service issues »

The property is great, we had an overall good experience. The things that could be better: we needed maintenance service in our room on the first day as the lights weren’t working. One of the 5 days the room was not cleaned. And the “urban experience” fee in our final bill was a bitter surprise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Q., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about the room maintenance, missed cleaning circumstances and urban experience fee is well-received. Our goal is to be as transparent as possible with the fee and offer no surprises. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Christine H. Families - 14/01/2020 Confirmed reviews ALL
« Disappointed »

We have stayed before VERY disappointed. food was terrible video games for kids broken. Staff not as friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. h., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Terri, S. Business - 14/01/2020 Confirmed reviews ALL
« Excellent central location. »

Considering we were staying during the New Year's Eve period, our location was perfectly located near Times Square with direct ball drop view from the amazing terrace space. The rooms were very clean, a little on the small size but not uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

A. Couples - 14/01/2020 Confirmed reviews ALL
« Nice hotel, food and food service not great »

Overall the staff at check-in was excellent and friendly. We ate dinner and two breakfast meals at the hotel. Each experience was worse than the one before. Food was below average especially for the cost. Waitstaff was rude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Garcia, We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about your very poor food and beverage experience, both food quality and service related. We will certainly follow up with these shortfalls. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager

Anonymous Families - 14/01/2020 Confirmed reviews ALL
« Unfriendly staff »

This hotel has has decent rooms and grounds, however, they lack hospitality. The front desk staff was the worst, with their holier-than-thou attitude and lack of smiling or greeting guests. The only time we received a smile or a polite gesture was from the bellhop and the housekeeper. Maybe the demeanor is a New Yorker thing but that should be left at the door. Overall, an OK stay. Bed and pillows were comfortable & the housekeeping staff on the 32nd floor were lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nanci, Thank you very much for leaving us a review. It is wonderful to hear that you enjoyed our rooms and the amazing location. I am however sorry to hear that there was a downside to your stay and we did not meet your expectations, please accept my sincerest apologize. Please rest assured that as a team we will work and reflect on your feedback as we do strive to continuously improve our customer service experience. Thank you again for sharing your experience and we look forward to welcoming you back soon. Kind regards Nuria Novotel New York Times Square Management Team

Ann M. Solo - 14/01/2020 Confirmed reviews ALL
« Great location and comfortable accommodation »

My 8 night stay over the Christmas period was very memorable for all the right reasons. Very comfortable room (pillows were heavenly), good restaurant for breakfast and dinner (I had Christmas dinner there and it was lovely), great location! Yes, it has it all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Couples - 14/01/2020 TripAdvisor review
« Great stay! »

Everything was as expected. The service at check-in was Excellent. There was no coffee in the room, but coffee was available in the lobby. We also appreciated the 3:00 check-in time. The location was ideal for our show in a theater in the north end of the Theater District.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for the wonderful review, Doug! It's fantastic you had such a lovely experience at Novotel New York Times Square Hotel. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

Chuck. Families - 13/01/2020 Confirmed reviews ALL
« Great stay »

Clean, great location, and great bathroom. Bed was soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Thadoe Couples - 13/01/2020 Confirmed reviews ALL
« super dissapointed »

The room was clean but it was not convenience at all. For the bathroom, it did not come with toothbrushes, toothpaste which are the most common equipment that customers require. For the bedroom, the material of blanket were so bad. It made us feel cold and uncomfortable to sleep. We could not sleep well within 4 nights. Moreover, we were not even given slippers to use which are also the common items that we really need. In every hotel that we have been to, they all provided purified drinking water which is essential for customers, however, there were no water, coffee packs, kettle in Novotel. Furthermore, the TV was not in the convenient position since it was not in the front of the bed. We had to pay for hotel and urban experience fee but what we got was so disappointed experience. It totally affected our trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Anonymous Solo - 12/01/2020 Confirmed reviews ALL
« Mainly good »

A sitting chair would be helpful. Desk chair is not adequate to support back & has rollers so not safe. Only being able to sit on bed is uncomfortable & caused me to go out one evening when I hadn’t planned to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your specific feedback about lack of lounge / comfort seating is well-received and has been taken into strong consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

David P. Couples - 12/01/2020 Confirmed reviews ALL
« A wonderful experience in the heart of NYC »

Extremely friendly & accomodating service from all staff that we met. Rooms were spacious, clean & comfortable. The views from the outdoor bar to Time Square made you feel very much apart of the excitement. One small piece of constructive feedback is the bar set up. It didn’t seem to cater for those who just wanted to sit & have a drink if all bar seats were full - particular at dining times - even though the dining areas were quiet & not being used. We did not feel welcome at these times at all and some what of a nuisance. Other than everything was perfect & we were extremely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Melissa C. Friends - 12/01/2020 Confirmed reviews ALL
« great! »

A great location! welcoming staff everyone was friendly. convenient to subway. it was the exact experience I was hoping for!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Family - 12/01/2020 TripAdvisor review
« Very disappointing »

We stayed here over new year's recently, excited to return having stayed here 12 years ago. Sadly the service of the reception staff was very disappointing, most were rude. We hadn't experienced such bad service in other Accor hotels or other hotels - we travel extensively. The only positives of this hotel was the Concierge staff member on 12/30 evening. Housekeeping & staff on the Street level floor were all pleasant. But we won't be staying at this hotel again. There are other equivalent hotels in the area with far superior service.

Our hotel has responded to the review
Our hotel has responded to the review

We appreciate you taking the time to reach out to us. We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.

Mark L. Families - 11/01/2020 Confirmed reviews ALL
« Great location »

Nice hotel, clean rooms, great location. Some staff members were rude but majority were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to personally apologize for any rude service that you received during your stay. This is not indicative of our usual and certainly expected level of service. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager

Bernie 2. Families - 11/01/2020 Confirmed reviews ALL
« Good Vibes! »

Happy with the accomodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Derrick W. Couples - 11/01/2020 Confirmed reviews ALL
« Great! Really great! »

The room was so perfect! The view was Incredible. The bed was very comfortable. My sleep was really great. Woke up well rested and ready I can't wait to visit again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Kathleen Couples - 11/01/2020 Confirmed reviews ALL

Room poorly lit. Lacked coffee maker in room. Otherwise stay quite satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to apologize for the poor lighting in the room you were assigned. We do offer coffee machines upon request rather than standard room amenity sorry this option was not presented to you. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager

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