Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 7,679 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

NBC STUDIOS0.1 km / 0.06 mi

Congress centre

JACOB JAVITS CENTER2.25 km / 1.4 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BROADWAY 42 m2 2 m 0 0 10 0 0
TIMES SQUARE 42 m2 2 m 0 0 12 0 0
    • Audio and video equipment
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 17,274 reviews

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,679 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Wesley Families - 02/12/2019 Confirmed reviews ALL
« Phenomenal Family Friendly! »

Perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Anonymous Couples - 02/12/2019 Confirmed reviews ALL
« Honeymoon »

We got upgraded for our honeymoon stay for 4 nights and it was a pleasant surprise. The breakfast with the views of times square was truly stunning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Anonymous Families - 02/12/2019 Confirmed reviews ALL
« Normal experience »

The process of checking in was wonderful, but the rest of the stay nobody interact with us. Was a normal experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Stephen Families - 01/12/2019 Confirmed reviews ALL
« Fantastic »

Great location fantastic view clean an comfy room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Anonymous Families - 01/12/2019 Confirmed reviews ALL
« Excellent stay, great location!! »

We arrived on TG Eve and check in was great. Gentleman at desk went above n beyond explaining the amenities n nearby places of interest. Room was clean n beds were very comfortable. Excellent location for walking or traveling the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Anonymous Couples - 01/12/2019 Confirmed reviews ALL
« Quite pleasant. »

Hotel was in a nice area. Staff was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Tina Couples - 30/11/2019 Confirmed reviews ALL
« The hotel charged me twice »

I have full paid the hotel fees when making reservation online in October but now I recognized that it charged me again after I checked out on 26 November. Please follow up with me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mei Po Tina C., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us I believe our management team is already in contact with you regarding your reservation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Cathy H. Couples - 29/11/2019 Confirmed reviews ALL
« Great hotel, service, location »

Loved staying at this hotel found it the perfect base to explore NY, service and staff were excellent, room was perfect and we had the best sleep! Breakfast was amazing loved the choice and quality of food served! Will definitely be back to this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Claire L. Families - 29/11/2019 Confirmed reviews ALL
« Very enjoyable stay »

Clean, comfortable, friendly staff. The only issue was the lifts kept breaking down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Family - 29/11/2019 TripAdvisor review
« Excellent location »

So close to the razzle dazzle of New located in West 52nd Street, we walked to all the main attractions. Times Square is just a few minutes away and if you can manage the intricacies of the New York subway - not as simple as London or Paris - there is a station at 50th Street. Check-in was easy and staff were all helpful. Our room was comfortable and had a great view across the New York skyline. With a bit of dexterous neck contortion, we could view Times Square. The bar/breakfast area has a great view Times Square so sit and sip a Manhattan at night and enjoy the view. The back rooms have good view of the Hudson River, which is also great, particularly at night. There are some great bars and restaurants a few minutes walk away. Overall, a good hotel, not overly expensive for New York, in a great location

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the 4-star rating, MPBConnect! We are delighted to see that you had a wonderful time at Novotel New York Times Square Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you! Have a beautiful day!

K. L. Families - 28/11/2019 Confirmed reviews ALL
« Wonderful location »

From checking in to departure we felt welcome. Our room was clean and comfy and the view from our window down to Times Square was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

A. M. Families - 28/11/2019 Confirmed reviews ALL
« A comfortable stay in this excellently located clean hotel with friendly and helpful staff. »

Our stay was short. We were please being first timers to New York to get the upgrade room with a view to Times Square. Everything was clean and comfortable. It would have been nice to have some bottled water in the room. Staff was friendly and helpful. Michael checked us in and we had a fun conversation with him. He recommended a fantastic pizza place - Patzeria - where we enjoyed our first and late dinner after settling into the hotel. This was a highlight of our two night stay in New York. The rest of our trip was walking, walking, subwaying, ubering and ferrying - we did it all in one day and even saw Phantom! The clean comfy beds were a welcome sight both nightS

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M. & Fellow Canadian! Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff (especially Michael) as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair

Jpmonge Business - 28/11/2019 Confirmed reviews ALL
« After 20 years (and racking up tens of thousands Accor points), I still don’t get my preferred 3305 room as noted on my profile. »

It was fine, as it always is. Why else would I come back routinely once or twice a month for 20 years? Each time I arrive I am greeted by name by everyone at the reception desk and then they hesitate as to whose turn it is to tell me no 05 room is available. Unbelievable'!!!!!!!!!!!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your unconditional loyalty over the years and it equally baffles me as to why we can't get the correct room number assigned to you! I will personally follow up with the team here to get this corrected and understand what seems to go wrong time and time again. Thank you again for your relentless loyalty and for sharing your experience and frustration, and we are fully confident your next visit will be much improved. Sincerely, John Sinclair General Manager

E R. Families - 27/11/2019 Confirmed reviews ALL

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth R., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Meshall Couples - 26/11/2019 Confirmed reviews ALL
« Great location, comfortable stay, friendly staff »

PROS: Got the high city view, receptionist still gave us a room with a view of Times Square if you looked to the far right of the window. That was nice of her. The room had a rain shower. Location was ideal, only couple blocks from Times Square, and close to many attractions around that area, all walking distance, and plentiful access to the subway as well. CONS: The room was small but cozy. Based on my research I believe most hotel rooms in NYC are smaller than typical in other states or cities. Less lighting in the room than was desired. Not enough storage space. They should have had at least another set of 3 desks in the closet. They only had 3 small ones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meshall Danyal K., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Kusum Business - 26/11/2019 Confirmed reviews ALL
« Wonderful staff but the room had a few issues »

This was our second stay at Novotel. The location is so convenient. It was cold and so nice to be able to be back at the hotel in a few minutes after the shows. House keeping was wonderful. High standard. But our room was right behind the elevator and the elevator noise along with some air pressure noise coming from somewhere were not helpful to sleep. Also the floor lamp was broken and we never received a replacement so the room was dark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beau S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize for the noise and the broken lamp. I will forward your feedback to our Maintenance team. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Tom Business - 26/11/2019 Confirmed reviews ALL
« As good as always in Novotel Time Square »

I have been here 4 times already ... since location, service, rooms and people are 100% satisfying a professional traveler ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Eileen Z. Friends - 26/11/2019 Confirmed reviews ALL
« Very caring staff »

Your staff acknowledged this special birthday visit with cake and cookies waiting in our room. Very much appreciated and our requests for upperfloor and two beds secured

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen Jennie Z., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Erin Couples - 26/11/2019 Confirmed reviews ALL
« Modern and cozy at the same time ! »

Wonderful except the bed pillows aren’t comfortable - everything else was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Michael W. Couples - 26/11/2019 Confirmed reviews ALL
« Clean, affordable, courteous, perfect location »

Had a great experience. Cleanest hotel I’ve ever stayed in. Top notch hotel. Fair priced. Great location. We will be booking again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

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