Hotel Mercure Wien Zentrum

Hotel Mercure Wien Zentrum

Customer review rating (ALL Rating) 4.7/5 482 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010 VIENNA
Austria

  • U1, U4:  U1, U4 SCHWEDENPLATZ

  • U3:  U3 STEPHANSPLATZ

  • By plane

    VIENNA SCHWECHAT At 15km / 9.38 miles

  • By car

    SUEDAUTOBAHN A2 At 10km / 6.25 miles

  • By car

    WESTAUTOBAHN A1 At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF SOUTH RAILWAY At 5km / 3.11 miles

  • By train

    WESTBAHNOF WEST RAILWAYSTATION At 5km / 3 miles

GPS:48.211361, 16.374772

Companies

  • IBM AUSTRIA 0.5 km / 0.31 mi
  • RAIFFEISEN AUSTRIA 0.5 km / 0.31 mi
  • SIEMENS AUSTRIA 1.5 km / 0.93 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

GO!Wien

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Our accommodation(s)

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

Standard Single Room

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Views: City View Note

Note :

*Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our guest reviews

Our guest reviews for
Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  482 reviews

TripAdvisor Rating  4.0/5  1,840 reviews

Certificate of excellence 2022

Good location, nice room

Customer review rating 3.5/5

Ehud Families - Confirmed reviews ALL

Located in a quite place in the very center on Vienna, within a walking distance to many of the tourists attractions, restorants, shops, subway. I could have given 10, but the air-conditioning was so wick we could not sleep well at night. When we checkout we were told there was an issue. Ok, three nights in raw? i hope ot is fixed by now.

Dear Ehud S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet fully your expectations regarding the air condition; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Excellent hotel is a great location

Customer review rating 5.0/5

Wes B. Business - Confirmed reviews ALL

Your hotel is wonderfully situated in a beautiful portion of Vienna, close to shops and restaurants, and the Airport Bus station.

Dear Wesley B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Weel located and extremly frinedly staff

Customer review rating 5.0/5

Dr. B. H. Business - Confirmed reviews ALL

Good location, clean room and one of the important things - very good service quality

Dear Dr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Wonderful experience

Customer review rating 5.0/5

Vladimir Business - Confirmed reviews ALL

Brilliant design, great stuff, enjoyed the rubber duck in the bathroom

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

V good

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

V. Good breakfast V. Central Room abit small

Dear Maria Dolores M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Well located, efficient and comfortable

Customer review rating 4.5/5

Alan H. Business - Confirmed reviews ALL

Check-in was extremely easy and quick and the receptionists were very polite and helpful. The hotel is very well located, only 2 minutes walk from Schwedenplatz U-Bahn and about 5 minutes from Stephansplatz. Breakfast was nice and varied with a great selection. I would very happily stay here again (and I'm already booked for later this year).

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

The best location in the center.

Customer review rating 4.0/5

Benny I. Couples - Confirmed reviews ALL

Very nice room Very good service

Dear Mr. T., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Nice hotel in the Vienna centre

Customer review rating 4.0/5

Violeta Friends - Confirmed reviews ALL

Room was nice and very clean. Staff was super friendly and helpful. Hotel organises guided tour on Saturday which was a very pleasant surprise. Easy to access everything from hotel. The only minus was coffee not very good and we were two people in one room and we still had only one small bottle of shower gel which is strange (i know we could ask for more).

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also would like to thank you for your constructive criticism regarding the coffee and shower gel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Perfect location.

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

This hotel was clean, the staff were very friendly and helpful, and the location is perfect for a weekend break. Centrally located. Transport links links just around the corner and short walking distance to some of the major attractions in Vienna - St Stephens Cathdral, The Hofburg and Spanish Riding School (to name a few). Restaurant in the hotel (Go! Wien) also serves some good food and is convenient after a long day seeing the sights. Would definitely recommend!

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Well located, good service

Customer review rating 4.0/5

Ilia’s G. Couples - Confirmed reviews ALL

Clean room, very good overall experience

Dear Mr. g., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Good staff, central hotel and I hate carpets at rooms.

Customer review rating 3.5/5

Lluis M. Business - Confirmed reviews ALL

Situation and staff the best. Room didn't convince me, I don't like at rooms, personally I think they are dirty.

Dear Lluis M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Excellent

Customer review rating 4.5/5

Paul P. Families - Confirmed reviews ALL

Comfortable and quiet

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Good Stay

Customer review rating 3.5/5

L. Couples - Confirmed reviews ALL

It was my second time in the hotel for the last 6 months. My first stay in October had a lot of noise from street renovations. This stay, in April, had a lot of noise coming from the cleaning room that was the door next to mine. From 6AM every morning there were a lot of doors slamming and talk. It made us really inconvenient. Everything else was superb. The staff and facilities are great as always.

Dear Sharoni L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations regarding the noise; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Well located, modern, friendly staff

Customer review rating 5.0/5

Julie S. Couples - Confirmed reviews ALL

We had no problems from check in until check out. Location was perfect. Room was spotless and it's very environmentally friendly. We would definitely come back!! Thank you

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Customer review rating 3.0/5

Marek Business - Confirmed reviews ALL

Generally my stay was good, but during first two days there was no wifi connection available in whole hotel. Internet connection was so important for my, because of my work.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations regarding our WIFI; please allow me to express my sincerest apologies. One of our internet routers was defect, and it took unfortunately too long to fix it. We deeply regret, that you had problems with working!! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Well located , clean

Customer review rating 4.0/5

Risto E. Couples - Confirmed reviews ALL

Quiet , clean , as Accor hotel should be .It is for sleeping.

Dear Risto E., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

well located, nice staff, good breakfast

Customer review rating 4.5/5

I.a. Families - Confirmed reviews ALL

I would give this experience 10/10, but there was one small issue - the cleaning person did not put new bags in our recycling bins, which was a little odd, so we had to throw our rubbish in an empty bin. Also, it was a bit loud at night, due to many people partying outside the hotel, but I understand that the hotel cannot do a lot to fix this problem. Overall everything was great and we would love to come back.

Dear Inga A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Excellent position, great renovated rooms and value for money

TripAdvisor rating 5.0/5

world9909 Couples - TripAdvisor review

The stay was very short (one night) but excellent. We were given a free room upgrade to a Privilege room, which was extremely nice, clean, newly renovated, and with all the amenities (including a kettle and a coffee machine, bathrobe kit and slippers) and with a great view. The location of the hotel is perfect to visit the city and the value for money was incredible given that we booked at a good rate and we were offered an upgrade. We arrived early at 12 am (after proper communication through the online check in) and our room was already available. Some small flaws: - only one staff member at reception. Unfortunately we were in a rush both at check in and especially at check out and we lost some time because there was only one (busy) person at the reception. On a busy weekend at peak time for arrivals and departure this may be avoided. - at the check in we were told that the room was ready, which was very appreciated since it was earlier than check in time, but we found it open and it had not been finished preparing (one of the two bathrobe kits was missing, which was then added while we were away... also, maybe because of out early arrival the free bottles of water that are usually in the room were not there)

Dear pacenelmondo, we highly appreciate your wonderful feedback and your very constructive and important criticsim on which we will take care of! We are happily looking forward to welcoming you another time! Warm regards from Vienna Katharina

Quality

TripAdvisor rating 2.0/5

fanaderi Business - TripAdvisor review

The location of the hotel is very good. But the layout of the toilet space in the room is not suitable. The floor corridor was very narrow. In addition, the restaurant of breakfast is too small. The expectation is for a higher quality of service levels in breakfast.

Dear Fanaderi, we would like to thank you for your feedback and also for your constructive criticism on which we will take care of! Warm regards from beautiful Vienna Katharina

Perfect stay at Mercure Wien Zentrum

TripAdvisor rating 5.0/5

mathieumess TripAdvisor review

Due to covid, our initial Mercure hotel was closed. Thanks to Marija Petrovic, we were relocated at Mercure Wien Zentrum. The hotel is well located, the room are comfortable and the team was welcoming. We enjoyed a lot our stay in Vienna. Thank you Marija for your availability and professionalism. We will not hesitate to visit the hotel again next time !

Dear Mathieu Mess, Thank you very much for your kind feedback during your stay with us at Mercure Wien Zentrum. We are glad to know that you feel very well and everything is to your satisfaction. Kind regards

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