Hotel - ibis London Heathrow Airport
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Heathrow Airport Hotel

3.5/5 5,254 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast
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Hotel location

Companies and event centres nearby

Company

APPLE UK6 km / 3.73 mi BP6 km / 3.73 mi COMPASS6 km / 3.73 mi GLAXO6 km / 3.73 mi IBM6 km / 3.73 mi OTSUKA6 km / 3.73 mi TOSHIBA6 km / 3.73 mi
BA (WATERSIDE)6 km / 3.73 mi CANNON6 km / 3.73 mi DHL6 km / 3.73 mi HP6 km / 3.73 mi MARKS & SPENCER6 km / 3.73 mi SHARP6 km / 3.73 mi

Congress centre

HEATHROW CONVENTION CENTRE1.61 km / 1 mi NOVOTEL HAMMERSMITH15 km / 9.38 mi RIVERSIDE CENTRE1 km / 0.62 mi

Exhibition centre

EARLS COURT EXHIBITION CENTRE20 km / 12.5 mi

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 356 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 16 connecting rooms
    • Emergency exit map
    • Air Cooling System
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 14,394 reviews

Our guest reviews for
ibis London Heathrow Airport

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 5,254 reviews
Nt Couples - 02/12/2019 Confirmed reviews ALL
« Clean, tidy & friendly service »

The staff were friendly & helpful, making our stay relaxing & stress free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NT, We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Paul L. T. Couples - 02/12/2019 Confirmed reviews ALL
« Everything we needed »

The staff were all so friendly, especially the 2 ladies we dealt with at check in and check out. Everything was clean and working. Very quiet room. Will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Le T., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Dorne C. Couples - 02/12/2019 Confirmed reviews ALL
« Absolutely fine, room was a bit tight on space but fine for one night. »

Staff very helpful. Breakfast was very good. Very quite for being so near Heathrow and we had the bedroom window open all night as the air condition didn't adjust.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorne C., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we also take note on your comment about the problem with the air control in your room, which has since been addressed to our Maintenance team to fix it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Gareth C. Solo - 02/12/2019 Confirmed reviews ALL
« Comfortable and good services »

Room is today and nice Parking area make things more convenience In general, good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jayne & Team

F. Friends - 02/12/2019 Confirmed reviews ALL
« Clan room, friendly staff, »

Friendly welcome on arrival, comfortable bed, friendly staff, near airport. Only downside was the transfer time on the Hoppa to terminal 5 . Took 30 minutes, luckily we left sufficient time for check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Angus Business - 02/12/2019 Confirmed reviews ALL
« Hassle free stay sets you up to face any onward journey, great staff, great service, great hotel. »

First class service by great friendly staff especially Kinga. She provided a great customer service and is a credit to the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angus Thank you so much for your feedback following your recent experience with us. We are delighted to read you enjoyed your stay and thank you for the personal mention for Kinga I will be sure to share your feedback with all the team. We hope we will welcome you again in the near future. Kind Regards Jayne Riley General Manager

Lucy G. Couples - 02/12/2019 Confirmed reviews ALL
« Efficient, easy, comfortable. »

Just what we wanted. Somewhere easy to stay near to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jayne & Team

Stephen P. Business - 02/12/2019 Confirmed reviews ALL
« Always excellent service »

I stayed for five nights for work reasons and it was a very pleasant stay, I was checked in speedily and efficiently by Sidney. The room was very comfortable . I asked for a late check out and the lovely Julie was able to arrange that for me. The staff in the restaurant were extremely friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Thank you so much for your feedback following your recent experience with us. We are delighted to read you enjoyed your stay and thank you for the personal mention for Sidney & Julie. I will be sure to share your feedback with all the team. We hope we will welcome you again in the near future. Kind Regards Jayne Riley General Manager

Sue S. Families - 02/12/2019 Confirmed reviews ALL
« A short Hop to The Airport. »

Having stayed the night at the hotel last year prior to a morning flight, we were delighted to find the same friendly staff again, along with the pleasant and well equipped bar and restaurant area just off reception, with food and drink at standard (London) prices. The free (public) bus service to the Airport, five to ten minutes away is also worth noting. Nice room again also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue Thank you so much for taking the time to give us such great feedback, myself and my team really appreciate your comments and your review will act as great encouragement for us. Please feel free to visit Trip Advisor and share your review so others can find out about our fantastic hotel & team, we would be very grateful. Once again thank you and I hope we will welcome you again in the future. Kindest Regards Jayne Riley General Manager

Business - 02/12/2019 TripAdvisor review
« Great Reception staff »

Thanks to Maria and her staff,specially Mr. Valerio. Always friendly helpfull and professional. Also fantastic breakfast service provided by Joanna and Radica. Great variety of breakfast items to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dirk G, Thank you very much for your great review after your recent stay with us at the Ibis London Heathrow Airport. We are glad to read that our services and our team left such a great impression in you. I will share your words with the team, specially Maria, Valerio, Joanna and Rodica. I am sure they will all be as happy as we are. We look forward to welcoming you again very soon. Best regards, Sergio Rojo Assistant General Manager

Pete Business - 01/12/2019 Confirmed reviews ALL
« Great as always »

Fast efficient check-in, comfortable room and great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Thank you so much for taking the time to give us such great feedback, myself and my team really appreciate your comments and your review will act as great encouragement for us. Please feel free to visit Trip Advisor and share your review so others can find out about our fantastic hotel & team, we would be very grateful. Once again thank you and I hope we will welcome you again in the future. Kindest Regards Jayne Riley General Manager

Anonymous Couples - 01/12/2019 Confirmed reviews ALL
« Excellent value clean room very nice staff »

We were pleased with the price and grateful to the helpful young girl who Changed us to a double room. Nice clean room with modern clean shower room. Common areas and bar a little university student like in decor but again nice staff and good range of drinks available. Easy check in and out with great access to Heathrow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Anonymous Families - 30/11/2019 Confirmed reviews ALL

From checking in to checking I found all the staff most helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

G. M. Couples - 30/11/2019 Confirmed reviews ALL
« Poor »

The guy who booked me in was very good but after that it went down hill. I noticed that when I bought beer I was not receiving a full glass. My bill was about £49. I guess a lost a pint over the night. Also there was not enough tea etc in the room. Had to ask for more and then still did not get what I wanted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis London Heathrow Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

George C. K. Business - 30/11/2019 Confirmed reviews ALL
« A warm night at IBIS wards off the London cold »

A simple overnight stay at Heathrow IBIS hotel was just what the doctor ordered—and necessitated by a 19 hour wait for connecting flight. Nursing a pint of Camden brewery, over delicious appetizers made the evening a pleasant prelude before a refreshing night’s sleep in the hotel tastefully appointed guest-room. Bravo IBIS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Luap Families - 30/11/2019 Confirmed reviews ALL
« Adequate »

Ideally located and priced. Not the cleanest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

James C. Business - 29/11/2019 Confirmed reviews ALL
« Hotel great, 'Hoppa' buses terrible »

The hotels at Heathrow need to club together and protect en-mass to the Heathrow airport operator about the dreadful nature of the hotel busses. One can wait a very long time, 30 minutes plus this time at T5 and in one case I waited more than an hour in T2, then a rip-off price (in most airports a local hotel bus is free) in an old-fashioned, dirty and polluting bus. It's much worse value than the Heathrow express, which for only 2 1/2 times as much goes much further in much more comfort, with WiFi, much more frequently and much ore reliably. Next time, despite your hotel being excellent, I'm staying at Paddington.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are sorry to read that despite our location, you have decided to stay somewhere else in your future stay in London. Nevertheless, do not forget that there are free local buses available from Heathrow terminals connecting the airport to our hotel. May you change your mind and decide to come back to our hotel, we will be more than happy to welcome you among us. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

R Business - 29/11/2019 Confirmed reviews ALL
« Good but room too hot »

Friendly staff, nice breakfast, comfy bed but room too hot. A/c unit doesn’t blow out cold air and can’t open windows enough to cool the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, I take note on your comment about the temperature in your room during your stay with us. We operate an air control system which is more environmentally friendly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

David Business - 29/11/2019 Confirmed reviews ALL
« not my best experiences of hotel life »

I was there for a conference just down the road (didn’t want to stay at the main location for personal reasons) so all my meals were taken off site but I did use the bar and, obviously the bedroom... I initially thought everything was reasonable when in reception but was surprised to see key cards which had no logo on them, this smacked of cheap yet oiled make a much more positive impression if they had your logo/details on them. I then headed up to my room, it is something of a rabbit Warren and signage isn’t that great, it is especially unhelpful when during my stay I wanted to use stairs, for health benefits, but all I could find was the fire escapes, for which there was no indication that they were only fire escapes. Also, along the corridors, I was shocked to see the colour scheme which is reminiscent of a secure unit in a mental health hospital... I have visited people in such a facility so am aware of what they look like, how someone who had actually been a patient in there would have felt coming to your hotel I honestly could not say. As I say, the staff were basically helpful but could have been a little more friendly if I am honest. On one occasion I was left standing at the bar waiting to be served whilst the 2 members of bar staff busied themselves collecting glasses etc from the tables, they had both seen me and said they would be there shortly but it took about 15 minutes to get served.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

Raymond S. Solo - 29/11/2019 Confirmed reviews ALL
« As always, a great hotel to stay in! »

I've now stayed quite a few times over the past year so can honestly say the helpfulness of staff and cleanliness of room etc are always top-notch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond S., Thank you so much for your great review and comments after your stay at the ibis London Heathrow Airport. We are really happy to have you among us so regularly and still be able to deliver great experiences during your time with us. I will share your comments with the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sergio Rojo Assistant General Manager Ibis London Heathrow Airport

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