Mercure Lille Centre Grand-Place Hotel

The room was very small (218) making it difficult to negotiate around the bed. Having a table and arm chair on one side of the bed was not only tight to get around but also made it difficult to draw the curtains. Being given this dark internal facing room is particularly disappointing when we come every November for a weekend and had booked several months in advance. Room service need to be a little more alert to room defects - there is a button missing on the shower control that you have to press in order to select the top shower or the hand held shower head. With it missing it was very difficult to depress and hence not get sufficient pressure. The breakfast is still reasonable but we do notice the cost savings made each year which does reflect in the decrease in quality. This year we noticed that the little danish pastries are no longer available. We also noticed the ever present smell of sewerage in the reception area by the lift doors. We have been coming many years and clearly the Hotel does not think it important enough to get it fixed.

Great location, close to Grande Place with lovely atmosphere, and just 10-15 minutes walk from the Eurostar train station. The hotel room was small, but spacious enough, with good facilities including fridge and hot drink facilities. I was here on business and the hotel was perfect, but would be equally great for a leisure visit to Lille.

Overall, very pleasant stay. Nice breakfast, comfortable and clean rooms. My only complaint would be that there is only one lift, which means that you have to wait a long time for a lift during busy hours (breakfast/checkout times for example).

Easy booking online. Easy pre check in (just had to pick up key), easy fast check out. Big bed, nice sheets, clean bathroom. Fun colours and decor.

I STAYED IN THIS HOTEL BEFORE AND ALSO IN OTHER ACCOR GROUP HOTELS. THIS WILL BE MY FIRST CHOISE IN MY NEXT VISITS, FOR SURE. ALL MY SPECIAL REQUESTS WERE SATISFIED. THANKS.

Very good. Only minor quibble is paper cups for the kettle instead of china ones and, as I remember, only herbal tea, or coffee? No "proper" tea. Would recommend and would stay there again.

The room on the 5th floor was small It was cold in the breakfast restaurant, Sunday morning at. 7.00 that was cleaned in the restaurant on Sunday morning at. 7.00 - noise The staff was 1 class Otherwise, a nice place

Enjoyed our stay, great service and very helpful and polite staff.

Lovely quiet clean room with quirky decor, a lovely shower and only a short from Grand Place and the railway station

The stay was fine, as we were only staying for 1 night the small room was ok. The staff were polite. the breakfast was good. However there was no means of washing hands in toilet

Week-end en couple

The room although small was comfortable and clean. The bathroom was very good. The breakfast was also good, although there was no decent British Vreakfast Tea. The only disappointment was the bar. Poor selection of drinks and nothing to encourage its use. But I will stay again

A warm welcome from the staff , with a room upgrade and a welcome drink .

Very happy. Quirky little room and decent facilities. Great central location.

Last minute booking. Good, central location. Warm welcome by reception staff. Reception, lounge and dining areas were nice. We used lounge quite a lot. Hotel room decorated well, room had little Juliette balcony and you could see the Opera building. Good shower room. (Step up, bit of a trip hazard. Just had to remember it was there).