Mercure Lille Centre Grand-Place Hotel

Mercure Lille Centre Grand-Place Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,356 reviews

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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Boutique hotel in the heart of Lille

  • Train stations 10min walk away

  • Lounge kitchen: catering to make you feel at home.

  • Opera public car park near the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Telephone +33 3 20 14 71 47

Fax +33 3 20 14 71 48

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Cuisine Lounge

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

Your meetings and events

Organizing a brainstorming session outside your company? How about a management committee, training or a simple meeting? The Mercure Lille Centre Grand-Place can host you in its 484 sq. ft. seminar room. For small meetings, training sessions, or presentations, the Mercure Lille Centre Grand Place hotel has a 484 sq ft (45 sq m) meeting room with free WIFI access and natural light. Ask us for a quote. We offer a unique dining experience at our Lounge kitchen. We would be happy to prepare a tailormade business proposal adapted to your needs.

Room descriptions and layouts

1 

meeting room

From 1 to 15 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Choose from different room categories: a Standard Room or a Superior Room to take advantage of a wider range of services.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,356 reviews

TripAdvisor Rating  4.0/5  1,507 reviews

Well located

Customer review rating 4.0/5

Jenny S. Couples - Confirmed reviews ALL

Lovely room, delicious breakfast. Maybe a bit space in reception area. Would have been nice to have a bookcase or a snack menu...

Well located hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Fast checkin, friendly and helpful staff (even helpful to assist with the parking garage problems although that was outside their responsibility). Nicely located hotel.

A Poor version of 'Privilege'. Overall lacking in quality.

TripAdvisor rating 2.0/5

guillaume_du_ninian TripAdvisor review

I had specifically booked a ‘Privilege’ room as a treat for myself at the end of a long cycling trip around the WW1 battlefields and war cemeteries in Flanders. At check in the lady suggested a ‘bigger’ Privilege, which was a ‘wheelchair accessible’ room. I declined, but she insisted, it was a ‘better’ room and I relented. I unloaded my panniers and when I got to the room, I instantly went for a shower to ease my aching muscles of 3 days of cycling. It was only in my refreshed state I noticed the flaws in this so-called Privilege room. The only size different in my room (based on the floor plan map) was a nasty ‘accessible shower/toilet’. It had a dangling light fitting and a ceiling panel which ‘flapped’ (probably caused by air pressure changes in the ceiling). The most irritating flaw was the toilet flush. So much for the Accor environmental policy of saving water. Water poured continuously from the flush but with no pressure. The view from the room, which had a small balcony, was wonderful. I’d go so far as to say it had a ‘Paris feel about it’. This great window and balcony did not make up for the other flaws. According to Accor, a Privilege room should provide specific extras. An expresso machine (the same one I have at home) which did not work and was not emptied after the previous occupants. The coffee pod was not being punctured and just dropped into the bin box. There was no docking station (as advertised) and the cupboards in the room were old chip board units which had previous uses in other room, with cut out holes in them. One reason I like a Privilege room is that it caters for business users and provides a working desk and space. I had planned to use this to download all my photos and videos from my trip. My ‘accessible’ room with no additional space as promised had an awful plastic (waiting room) chair and a hospital table which you would use to serve patients their meals. As an Accor member I went to the bar to receive my free welcome drink and was asked if I would like some nuts. I said yes and was offered a communal basket of broken little biscuit nibbles. Suffice to say I declined this offer of an unhygienic trough. Even before covid, I don’t think there is anyone who has never heard of the Readers Digest of the bowl of peanuts on the bar. As a member you are entitled to late check out – this was declined. Breakfast was limited. There was a lack of utensils and napkins so people used their hand to pick up things and cut bread etc. It’s frustrating paying extra for a benefit which is essentially not provided. When I checked out, I told the reception of all of my issues and the various faults and poor cleaning in my room. I did comment that they must have a good memory, as they made no attempt to note any of the details down. As a final note. When I returned from dinner there was dog mess just outside the entrance. I mentioned this to the staff thinking, they would not want their customers bringing it in on their shoes. The next morning this mess was spread out by many footsteps entering and leaving the hotel. This scenario sums up my opinion on this hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

Nice comfortable hotel

Customer review rating 5.0/5

Hs Families - Confirmed reviews ALL

The hotel is very central and a good location. The room was comfortable and clean. Breakfast was fantastic.

Excellent staff make this hotel SO GOOD!

TripAdvisor rating 5.0/5

jillyhilly Friends getaway - TripAdvisor review

Stayed here for 3 nights with a friend. Excellent breakfast, great choices. Room perfectly ok and very clean. Staff brilliant...they may remember me as the older lady who always wanted to speak French and not English! My French improved 100%, so thank you. Staff were great especially very pretty lady with long dark hair, on reception and all others working the reception area. Please give them a well done!

Dear Guest, What a pleasure to start the day by discovering your comment so complimentary and friendly ! The whole team, and in particular Carine, thanks you for your kindness and is waiting for you very soon for a new French lesson! Sincerly, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

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Other web-users rate our hotel

  • 416 reviews 9.5/10 Location
  • 592 reviews 6.3/10 Room
  • 635 reviews 9.5/10 Service
  • 293 reviews 7.1/10 Breakfast
  • 141 reviews 6.7/10 Cleanliness
  • 126 reviews 5.6/10 Vibe
  • 120 reviews 5.4/10 Amenities
  • 15 reviews 8.6/10 Bar

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